BETSoftware is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled Team is responsible for providing advanced software solutions, while supporting incredibly high transactional volumes in a fast-paced industry, making BETSoftware a lively and engaging place to be. Our prog...
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Skill Set
- Strong leadership abilities with experience in team management and mentoring.
- Excellent problem-solving skills and ability to think strategically about certification processes.
- Exceptional communication skills, with the ability to liaise with stakeholders at all levels.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Lead Certification Processes: Take ownership of the entire certification process for gambling-related software and hardware, ensuring smooth collaboration with Test Labs from product testing to market delivery. Provide leadership to ensure products meet global regulatory and legislative standards for certification.
- Mentorship and Team Development: Lead and manage the Certification Officers, providing guidance, training, and support in their day-to-day operations. Foster a collaborative and high-performing team environment that embraces accountability and continuous improvement.
- Oversee Test Reports and Documentation: Ensure that all test reports and supporting documentation are reviewed for compliance with relevant legislation. Provide direction on preparing detailed reports that enable Compliance Officers to engage effectively with regulators.
- Manage External Stakeholder Relationships: Establish and maintain strong relationships with Test Labs, third-party partners, and product clients, ensuring that certification requirements are clearly understood and met. Proactively manage communications to resolve any technical issues or non-compliances identified during certification.
- Strategic Oversight of Certification Procedures: Review and refine the Compliance Certification Framework and procedures to ensure efficient and accurate certification processes. Take the lead in designing compliance monitoring plansto track product progress from development to certification.
- Lead Legislative Compliance: Take responsibility for applying global regulatory standards and ensuring that product certification aligns with market-specific legislative requirements. Ensure certifications comply with South African National Standards 1718:4 and other relevant certifications.
- Lead Continuous Improvement and Innovation: Drive innovation and continuous process improvements in certification procedures. Proactively identify opportunities to improve efficiency, reduce costs, and expedite product delivery to market.
- Manage Reporting and Communication: Provide regular updates to Management on the status of certification queues, ensuring timely delivery and escalation of any bottlenecks. Oversee the communication of certification status across teams and ensure alignment with delivery goals.
- Oversee Risk Management: Identify potential risks related to certification processes and non-compliance and take proactive steps to mitigate these risks. Escalate any significant compliance issues to senior management for further action.
- Lead Training and Knowledge Sharing: Lead the development and delivery of training materials on new legislative requirements and certification processes. Ensure that internal teams are kept up to date with regulatory changes and provide leadership in implementing new requirements.
- Decision-Making in Certification: Make informed, strategic decisions regarding certification processes, ensuring all product releases meet the necessary compliance and quality assurance standards.
Living the spirit:
As a Senior Certification Officer, you are expected to lead by example, ensuring that your work aligns with the highest standards of professionalism, ethical conduct, and innovation. You are responsible for not only maintaining compliance but also creating a culture of accountability, responsibility, and continuous improvement.
- Embrace Leadership: Lead by example, take full ownership of the certification process, and inspire your team to follow through on their responsibilities with diligence and accountability.
- Promote Collaboration: Create a collaborative environment with cross-functional teams to ensure a seamless certification process and encourage open communication between internal and external stakeholders.
- Drive Change and Innovation: Embrace change, actively seek innovative solutions, and challenge the status quo to improve certification processes and efficiency.
- Commit to Growth: Take responsibility for your professional development and continuously seek opportunities to learn and grow in your role, encouraging your team to do the same.
Qualifications
Qualifications:
- Bachelor’s degree in law.
- Certification in Compliance or Risk Management (advantageous).
- Professional certification in relevant standards (e.g., South African National Standards 1718:4).
Experience:
- Minimum of 5 years’ experience in a compliance or certification environment, including a track record of leading teams and driving certification processes.
- Demonstrated experience in pre-certification testing, certification processes, and quality assurance.
- Experience with global gambling legislation and national standards such as South African National Standards 1718:4.
- Strong understanding of the gambling industry regulations and market-specific certification requirements.
Knowledge:
- Proficient in product knowledge related to gambling legislation and certification standards.
- Strong knowledge of South African National Standards 1718:4 and global certification requirements.
Core Competencies:
- Leadership and People Management: Proven ability to lead, manage, and mentor a team to achieve both short-term and long-term goals.
- Strategic Thinking: Ability to align certification processes with the company’s strategic goals and ensure compliance at every level.
- Innovative and Efficiency-Driven: Proactively seeks ways to improve efficiency, reduce costs, and drive innovation in the certification process.
- Accountability and Ownership: Takes full responsibility for decisions and actions, holding the team and stakeholders.
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Skill Set
- Attention to detail
- Effective communicator
- Problem Solving/ Resolution Driven
- Client Centric
- Software Development and Maintenance
Responsibilities
Job Responsibilities:
Perform Planning
- Identify and establish objectives for self and team.
- Work on objectives or goals within timeline.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
Implementation - Ensure the Solution is Functionally Complete
- Deliver a solution which covers all the agreed specified tasks and user objectives.
- Deliver a correct solution which provides the correct results with the needed degree of precision.
- Ensure checked in code is reviewed to ensure standards are met.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable, and actively seek methods to reduce down-time.
Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
- Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
- Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
- Implementation - Ensure the Solution is Maintainable
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Verify Deployed Solutions
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- solutions which have completed development and are in the operations phase.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Direct 3rd Party Development Partners
- When required supply appropriate information, domain knowledge and access to partners.
- Provide timely, relevant and constructive feedback to assist the partner to achieve success.
- Take corrective action when deviation from the plan is observed.
- Take all appropriate steps to ensure organisational success.
- Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
- Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
- Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.Views
- Challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same and takes a creative approach to overcoming the challenges.
Qualifications
- At least 3-5 years’ experience within a development environment is advantageous.
- 2 - 5 years database experience 3 -5 years server/client- side languages are advantageous.
- Good written and verbal communication skills.
- Strong attention to detail.
Apply Before 04/20/2026
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Responsibilities
- This position is a shift work based with a rotational schedule – This is a 365 day/7 days per week /24 hours a day department.
- Monitoring and analysis of cyber security events
- Monitoring of network traffic to detect potential threats and then escalating where necessary.
- Analysing security breaches to identify the root cause and escalate to the Intermediate Security Analyst for resolutions.
- Services monitored will include, but are not limited to SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP), Databases
- Security Event Correlation and Reporting to appropriate Intermediate Security Analyst or Incident Response staff or relevant sources to determine increased risk to the business
- Research and stay aware current IT security trends and news.
- Recognize potential; successful; and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information Help colleagues install security software and understand information security management.
- Monitoring that all Security tools are working properly.
- Research security enhancements and make recommendations to management.
- Updates inaccurate and add missing knowledge base documents where required
- Handles escalations effectively, ensuring a minimal number of duplicate escalations created
- When acknowledging alerts, ensures alerts are closed at the end of every shift
- Monitors alerts and incidents diligently by actioning them in a timeous manner
- Investigates alerts using the systems provided and adds investigation details to escalated incident descriptions
- Reports back on identified trends that may be forming and/or proactive actions taken to reduce spam
- Use advanced analytic tools to determine emerging threat patterns and vulnerabilities.
Qualifications
- Matric or equivalent certification required.
- Minimum of one (1) year in a Security (SOC) role and three (3) years preferred in Support.
- Experience and Knowledge with SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP) and Security Event Correlation
- Excellent analytical and problem-solving skills
- Experience with technical writing
- Possess an understanding of security standards and risk management
- Have excellent written and verbal communication skills
- Possess the ability to adjust and adapt to changing priorities in a dynamic environment
- Be able to multi-task and be pro-active in addressing issues and requests
- Possess technical acumen and the ability to understand and interpret technical specifications
- Security + beneficial but not required
Living the spirit:
- Embrace authenticity by recognizing that each team member's unique perspective, background, and ideas enrich our collective approach to security.
- By daring to be ourselves, we contribute to a diverse and dynamic environment, fostering innovation and adaptability.
- We thrive on the exhilaration of safeguarding our organization's digital assets in an ever-evolving landscape of cyber threats.
- Each day presents new challenges, and we approach them with curiosity, resilience, and a sense of adventure. This attitude fuels our drive to stay at the forefront of IT security.
- We firmly believe that a unified team is the cornerstone of our success. We actively collaborate, share knowledge, and support each other. Our spirit of teamwork extends beyond our immediate team to include our colleagues from various departments. We encourage and embrace the idea of Teamwork makes the dream work as we all work together to achieve business goals
- We wholeheartedly embrace the responsibilities that come with the role, from monitoring security access to analysing security breaches. We proactively raise our hands, taking initiative to protect our organization's assets and uphold the highest standards of information security.
Apply Before 04/24/2026
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Skill Set
Key skills/attributes/position-specific competencies:
The following indicates what would typically be expected for this role at a competent level:
- Knowledge of Microsoft Desktop and server applications.
- Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
- Excellent written and verbal communication skills – especially in writing professional reports.
- Strong telephonic and written etiquette.
- Information technology system support skills.
- Excellent Microsoft Office skills.
- Professional and punctual approach.
- Commitment to customer service and exceptional attention to detail.
- High level of integrity and confidentiality.
- Able to work under pressure.
- Self-motivated.
- Problem-solving.
- Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
Responsibilities
Job Responsibilities:
Technical support
- Provide Level 1 technical support for IT Helpdesk services, including responding to and resolving user queries and issues.
- Utilize ITSM ticketing system aligned with ITIL framework for managing and prioritizing support tickets.
- Escalate any issues beyond Level 1 to appropriate support teams.
- Answering phone calls professionally and promptly and gathering all client information about technical issues
- Providing remote support to clients in different regions
- Collaborating with IT professionals to determine technical solutions
- Management of any escalations relating to IT infrastructure. Provide day-to-day technical support for all Hollywood Group/Bet Software services and third-party products.
- Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
- Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
- Installation and maintenance of network and standalone printers.
- Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
- Assist with upgrading/maintaining antivirus products.
- Troubleshooting of VPN connections using Fortinet solutions.
- Troubleshoot hardware-related faults.
- Provide basic end-user training and providing customers with customer feedback
- Adhere to clearly defined Escalation Matrices and ITSM RACI.
- Monitoring and reporting on Branch connectivity alerts, using the monitoring tools provided (Libre LMS / Nagios).
Administration
- Being the initial point of contact with customers and ensuring exceptional customer service during their first interaction is delivered.
- Management of customer contact to provide service excellence.
- Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
- Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
- Log all issues or faults correctly and accurately in the ticketing system.
Customer Centricity
- Feedback to customers on the status of all unresolved queries.
- Ensure the protection of all user and company data in compliance with company privacy policies.
- Monitoring branch connectivity via monitoring platforms provided to identify branches who require assistance
Team Work
- Constructively participate as a member of the wider IT Department.
- Undertake any other tasks or once-off projects which may be assigned from time to time.
- Demonstrate professional skills and a high standard of integrity.
Living the spirit:
The job obligations of an IT Helpdesk Technician L1 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:
- Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team
- Encouraging a supportive and inclusive environment where every team member's contribution is valued. It's always important to remember that success is a collective achievement, and we celebrate it as a team.
- Fostering an environment with open and clear communication to ensure everyone is on the same page. Team members are encouraged to use stand-up discussions/team/department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
- Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
- Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges.
- It's important to uphold a culture of honesty, transparency, and integrity in all our interactions. At Bet Software, we value and respect our team members' different backgrounds, viewpoints, and experiences.
- Uphold the importance of remaining accountable for your actions and decisions.
- Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.
Qualifications
Job Specifications:
- Matric
- Relevant information technology qualification
- A minimum of 1 Year of experience in an IT Helpdesk environment.
- Exposure and experience within an ITHelpdesk service desk.
- A+ or N+ certification (Advantageous)
- ITIL Foundation certification (Advantageous)
Apply Before 04/24/2026
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Skill Set
- SQL
- Hadoop
- SQL MS
- data engineering
- data warehousing
- Python, Java, or Scala
- Analytical
- Machine Learning
Responsibilities
Job Responsibilities:
Data Engineering
- Design and manage high-throughput, low-latency data pipelines using distributed computing frameworks.
- Build scalable ETL/ELT workflows using tools like Airflow and Spark.
- Work with containerised environments (e.g., Kubernetes, OpenShift) and real-time data platforms (e.g., Apache Kafka, Flink).
- Ensure efficient data ingestion, transformation, and integration from multiple sources.
- Maintain data integrity, reliability, and governance across systems.
Data Analysis and Modelling:
- Apply statistical and machine learning techniques to analyse data and translate complex data sets to identify patterns, trends and actionable insights that drive business strategy and operational efficiency.
- Develop predictive models, recommendation systems, and optimisation algorithms to solve business challenges and enhance operational efficiency.
- Transform raw data into meaningful features that improve model performance and translate business challenges into analytical problems providing data driven solutions.
Design and Planning Data Engineering Solutions
- Design and implement testing frameworks to measure the impact of business interventions.
- Design and implement scalable, high-performance big data applications that support analytical and operational workloads.
- Assist with evaluations and recommend best-fit technologies for real-time and batch data processing.
- Ensure that data solutions are optimised for performance, security, and scalability.
- Develop and maintain data models, schemas, and architecture blueprints for relational and big data environments.
- Ensure seamless data integration from multiple sources, leveraging Kafka for real-time streaming and event-driven architecture.
- Facilitate system design and review, ensuring compatibility with existing and future systems.
- Optimise data workflows, ETL/ELT pipelines, and distributed storage strategies.
Technical Development and Innovation:
- Keep abreast of technological advancements in data science, data engineering, machine learning and AI.
- Continuously evaluate and experiment with new tools, libraries, and platforms to ensure that the team is using the most effective technologies.
- Work on end-to-end and data engineering projects that support strategic goals. This includes requirements gathering, technical deliverable planning, output quality and stakeholder management.
- Continuous research on to develop and implement innovative ideas and improved methods, systems and work processes which lead to higher quality and better results.
- Build and maintain Kafka-based streaming applications for real-time data ingestion, processing, and analytics.
- Design and implementation data lake and data warehouse data processing & ingestion applications.
- Utilise advanced SQL\Spark query optimisation techniques, indexing strategies, partitioning, and materialised views to enhance performance.
- Work extensively with relational databases (PostgreSQL, MySQL, SQL Server) and big data technologies (Hadoop, Spark).
- Design and implement data architectures that efficiently handle structured and unstructured data at scale.
Resourceful and Improving:
- Find innovative ways following processes to overcome challenges, leveraging available tools, data, and methodologies effectively.
- Continuously seek out new techniques, best practices and emerging trends in Data Science, AI, and machine learning.
- Actively contribute to team learning by sharing insights, tools and approaches that improve overall performance.
Qualifications
- Degree or diploma in IT or related technical discipline.
- At least 3 years in a technical role with experience in data warehousing, and data engineering.
- Proficiency in programming languages such as Python, Java, or Scala for data processing.
- Proficiency in SQL for data processing using SQL MS server or PostgreSQL.
- 2-3 years’ experience across the data science workflow will be advantageous.
- 2-3 years of proven experience as a data scientist, with expertise in machine learning, statistical analysis and data visualisation will be advantageous.
- Experience with big data technologies such as Hadoop, Spark, Hive, and Airflow will be advantageous.
- Expertise in SQL/Spark performance tuning, database optimisation, and complex query development will be advantageous.
- Advantageous on .net Programming (C#, C++, Java) and Design Patterns.
Living Our Spirit
- Adaptability & Resilience: Embrace change with flexibility, positivity, and a proactive mindset. Thrive in dynamic, fast-paced environments by adjusting to evolving priorities and technologies.
- Decision-Making & Accountability: Make timely, data-informed decisions involving the team to ensure transparency and alignment. Confidently justify choices based on thorough analysis and sound judgment.
- Innovation & Continuous Learning: Actively pursue new tools, techniques, and best practices in Data Science, AI, and engineering. Share insights openly to foster team growth and continuously improve performance.
- Collaboration & Inclusion: Foster open communication and create a supportive, inclusive environment where diverse perspectives are valued. Empower team members to share ideas, seek help, and give constructive feedback freely.
- Leadership & Growth: Lead authentically with integrity and openness. Support team members through mentorship, skill development, and creating a safe space for honest feedback and innovation. Celebrate successes and embrace challenges as growth opportunities.
Apply Before 04/24/2026
go to method of application »
Skill Set
- Attention to detail.
- Effective communicator.
- Problem Solving/ Resolution Driven.
- Client Centric.
- Software Development and Maintenance.
Responsibilities
Job Responsibilities:
Perform Planning
- Identify and establish objectives for self and team.
- Work on objectives or goals within timeline.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
Implementation - Ensure the Solution is Functionally Complete
- Deliver a solution which covers all the agreed specified tasks and user objectives.
- Deliver a correct solution which provides the correct results with the needed degree of precision.
- Ensure checked in code is reviewed to ensure standards are met.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable and actively seek methods to reduce down-time.
- Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
- Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
- Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
- Implementation - Ensure the Solution is Maintainable.
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Verify Deployed Solutions
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- solutions which have completed development and are in the operations phase.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Direct 3rd Party Development Partners
- When required supply appropriate information, domain knowledge and access to partners.
- Provide timely, relevant and constructive feedback to assist the partner to achieve success.
- Take corrective action when deviation from the plan is observed.
- Take all appropriate steps to ensure organisational success.
- Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
- Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
- Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
- Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same and takes a creative approach to overcoming the challenges.
Qualifications
- At least 3-5 years’ experience within a development environment is advantageous.
- 2 - 5 years database experience.
- 3 -5 years server/client- side languages are advantageous.
- Good written and verbal communication skills.
- Strong attention to detail.
Method of Application
Use the link(s) below to apply on company website.
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