Careers at Discovery Limited

Key Purpose

• Work closely with the IT Operations support team to identify and investigate problems. The role requires conducting root cause analysis and identification of suitable solutions for the IT Operations team.  

Areas of responsibility may include but are not limited to

• Conduct trend analysis of series data, both systematically and manually to determine common occurrences and recurring issues 
• Log problems on the problems register 
• Determine the impact of a problem by determining severity, frequency and cost 
• Using impact assessments to determine priority of a problem relative to other problems and business activities 
• Provide updates to the IT Operations Manager 
• Determine the absolute cause of the problem by various means, including, but not limited to recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders 
• Identify interim and long-term solutions, taking into account cost effectiveness & ease of implementation 
• Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution 
• Identify any missed requirements that would lead to future problems 
• Document and present the Problem Reports related to identified problems 
• Provide assessments of risks, impacts, severity, possible alternative solutions, status of investigation and recommendations 
• Produce project management reports per team (monthly) giving area-specific analysis of all problems 
• Participate in internal forums such as Support Services Work Group and lead workstreams, to contribute to the methodology and standards 
• Ensure that knowledge acquired in the Release process is shared within the larger Support community

Personal attributes and skills

• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent communicator who follows and leads interchangeably
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines 
• Strong stakeholder management skills 
• Adherence to risk management rules and procedures
• Able to deal with complexity and migrate between detailed and high-level requirements
• Ability to manage stress
• Excellent written and verbal communication skills

Education and Experience

Education:

• Matric (Essential)
• ITIL V3/4 Certification (Essential)

Minimum Experience:   

• Minimum of 2+ years’ Problem Analysis experience  
• Strong statistical analysis and reporting 
• Experience in problem solving and Root Cause Analysis 

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Key Purpose 

• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 

Areas of responsibility may include but not limited to 

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines. 
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise 
• Create strategic business partnerships with multiple intermediary stakeholders. 
• Relationship building with internal and external stakeholders. 
• Project management of new business process, from end to end. 
• Intermediary reporting and trend analysis. 
• Consistently deliver Discovery Health value proposition. 
• Escalated query resolution and troubleshooting 
• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 
• Review new business pipeline, follow-up, and tracking. 
• Issuing of quotations 
• Technical training and ongoing product support to financial advisors. 
• Keeping up to date with competitor product and service offering and industry developments 
• Participating in proactive sales and marketing initiatives 

Personal Attributes and Skills  

• Logical, analytical problem-solving ability. 
• Excellent interpersonal skills. 
• Excellent verbal and written communication skills. 
• Ability to work independently. 
• Ability to take accountability, responsibility, and ownership. 
• Able to take initiative and exercise sound judgment and decision making. 
• Ability to work in a highly pressurized, target oriented environment. 
• Ability to deal positively with change and uncertainty. 
• Strong business acumen. 
• Strong sales and persuasive skills. 
• Strong quality orientation. 
• Good organizational skills. 
• Proactive, self-motivated. 
• Able to identify, nurture and develop talent. 
• Customer oriented. 
• Ability to meet deadlines timeously 

Education and Experience 

Qualifications 

• 3-5 years medical scheme industry experience (required) 
• Business degree (advantageous)  
• RE5 (preferable) 
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable) 
• Knowledge of MS Office Suite 
• Sales experience (advantageous) 
• Knowledge of MS Office Suite 
• Business degree (advantageous)  
• Relevant financial services industry experience is advantageous 

Experience 

• Relevant financial services industry experience is advantageous. 
• Sound health industry experience 
• Adviser consulting experience in the financial services industry 
• An understanding of financial planning 

Requirements 

• Valid drivers licence and insured and reliable car 
• Smart-phone 
• Willingness to travel  

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Job Description 

• The Virtual Sales Consultants are expected to be highly motivated and professional ambassadors for Discovery Connect, supporting clients after their initial product take-up via the Discovery Connect channel. Successful consultants are those that build trust-based relationships, offer world-class service 
• and reliability, always doing what is best for our clients. 
• Consultants are expected to generate sales opportunities via targeted existing Discovery Connect clients (>100,000 high value target clients) through on-going servicing and upsell campaigns across the Discovery product range. Consultants must carry themselves off professionally, conducting virtual (Zoom-based) client appointments and completing holistic FNAs and sales across the product range. 
• Consultants will be expected to manage their own diary, client appointments and sales pipelines; proactively seeking sales opportunities and offering solutions tailored to a clients’ needs

Key Outputs 
The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns 
• Maintain a professional approach to selling and manage the high networth clients efficiently 
• Communicate to members via telephone, email and video-calls
• Conduct Financial Needs Analysis 
• Comply with the compliance requirements 
• Achieve quality targets 
• Adherance to service level agreements 
• Build relationships with internal departments to ensure superior service offering to clients 
• Keep up-to-date with competitor product and service offerings and industry developments 
• Deal with client queries and provide information on a range of sales and service issues 

Personal attributes and skills 
The successful individual will be required to demonstrate the following competencies: 

• Self motivated 
• Goal orientated 
• Team Player 
• Ability to perform under pressure 
• Adaptable to change 
• Persuasive and resilient 
• Self managed with sound time management 
• Attention to detail 
• Ability to learn quickly and apply knowledge 
• Speak fluently (accent neutral) English/Afrikaans 

Qualification & Experience 

• Matric 
• At least 2 years sales experience 
• Minimum 1 year Discovery Life product knowledge 
• Minimum 1 year Discovery Insure product knowledge 
• Minimum 1 year Discovery Health product knowledge 
• Minimum 1 year Discovery Bank product knowledge 
• Minimum 1 year Discovery Invest product knowledge 
• PC literacy, email, word, excel (proficiency in MS Office) 
• Tertiary qualification an advantage 
• Essential NQF5 and RE5 qualification 
• COB Qualification 

Beneficial: 

• Tertiary qualification, particularly a business degree (or progress towards one) 
• Sound investment, life and other insurance knowledge 
• Broker consulting experience in the financial services industry 
• An understanding of financial planning

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Key Purpose

• Based in the Marketing Data Science Hub team within the Marketing and Distribution space, the candidate is responsible for the design and implementation of processes, tools, methodologies, and frameworks for collecting and managing data effectively throughout its life cycle, from source through to finalised business insights. The data structures designed within this role will form the basis of a successful performance marketing team, and will allow for automated reporting, advanced analytics, and other operation support to clients within the Marketing and Distribution space.
• The candidate will work closely with the head of the Marketing Data Science & Analytics Hub to strategically build out a custom data environment to suit the above-mentioned needs in a way that will make learnings/data readily available to other users across Discovery. 

Areas of responsibility may include but not limited to:

The BI Data Architect must understand the entire data landscape to ensure that solutions are implemented in a sustainable manner. Responsibilities include

• Interact with business and technical stakeholders to establish end-to-end information needs.
• Investigate and evaluate data sources to identify limitations and determine reliability and usability.
• Identify data redundancies and define and implement a road map to resolve.
• Design and implement data quality resolution strategies in conjunction with business and technical stakeholders.
• Implement appropriate data security controls to ensure that data is kept safe.
• Design and document conceptual, logical and physical data models and repositories using a variety of data modelling techniques.
• Design and document re-useable feature sets for machine learning pipelines.
• Design and document data orchestration frameworks that are required to maintain data models, repositories, feature sets and data science model predictions.
• Establish, maintain, and ensure compliance with data modelling and data integration standards
• Document and implement data management and governance standards and processes

Competencies and experience 

• Excellent oral and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to navigate ambiguity and complexity.
• Solid experience in gathering data requirements and performing advanced data analysis techniques.
• Experience working with BI front-end tools to develop prototype solutions (Power BI) 
• Experience in designing conceptual, logical and physical data models and repositories at an enterprise level with a specific focus on re-usability.
• Strong database fundamentals (normalization and de-normalization).
• Dimensional Modelling (Kimball Methodology)
• Experience in ETL design and good understanding of ETL solution architectures.
• ODS, data warehouse, data mart, cube, database technologies and big data frameworks.
• Experience working with very large data volumes.
• Strong understanding of Master Data management (MDM), Metadata Management and Data Governance (DG).
• Strong SQL query writing ability (across database environments).
• Microsoft data technology (SSIS, SSAS, SSRS, T-SQL).
• Advantageous: Good understanding of structure, semi-structured and unstructured data sources (XML, JSON).
• Advantageous: Experience with GCP, Azure or AWS cloud architecture and data flow processes.
• Advantageous: Data science programming (Python, R, Java, C#).
• Advantageous: Experience in building machine learning feature pipelines.

Education

• Bachelor’s degree in either computer science, computer engineering, information systems or a related field.
• Certifications in business intelligence or data science will be an added advantage.
• Minimum 5 years’ experience in BI / Data Science with over 3 years’ experience in implementing complete BI solutions at an enterprise level.

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Key Purpose

• The Head of Technical Marketing and Umbrella Product for Discovery Corporate & Employee Benefits (CEB) takes ownership for technical marketing across the CEB product suite (group risk, retirement funds, and healthy company, and any new propositions launched).  They are responsible for the positioning, launch and rollout of products; for the ongoing sales support and market positioning of products; for investment support and servicing; and for thought leadership and Hub analytics.
• As Head of Umbrella Products, they are responsible for maintaining and enhancing the umbrella fund proposition, including the investment proposition, and for ensuring that the umbrella fund product and service is meeting sales and member outcome objectives.

Areas of responsibility may include but not limited to

• Overseeing the Communications Team, responsible for all operational comms and forms, sales support, brochureware, and client communication strategies. (Total headcount: 4)
• Overseeing the Technical Marketing Team, who is responsible for the product and sales support of all CEB products. (Total headcount: 4)
• Technical Marketing responsibility includes:
• Supporting sales through reusable collateral and bespoke deal support (material and presenting)
• Building key broker relationships to support sales and market insights
• Co-developing marketing strategies together with Marketing
• Supporting the Hub with bespoke client analytics
• Creating thought leadership content, and conceptualising and executing events
• Overseeing the Investment Team, responsible for investment product development, analytics, technical marketing, and servicing (Total headcount: 1)
• Umbrella product ownership responsibility includes:
• Umbrella fund pricing (basis and bespoke client pricing)
• Active participation in the R&D Steering Committee to influence umbrella product development
• Representing the umbrella product in governance committees, executive committees, and boards
• Developing and driving strategies for achieving member behaviour change objectives
• Developing future leaders for CEB Technical Marketing, Investments and Umbrella Product.
• Defining and supporting strategic new business initiatives

Personal Attributes

• Excellent conceptual and technical ability
• Excellent communications, both written and verbal
• Comfortable presenting to external parties
• Accuracy (Advanced)
• Analytical (Advanced)
• Stakeholder management (Intermediate)
• Strong team player.
• Ability to work in a collaborative/problem solving environment.
• Ability to multitask.

Education and Experience

• Qualified Actuary
• 10 years + of Senior Management experience
• 5+ years investments experience
• Knowledge of the corporate and employee benefits industry in SA
• Excellent English and presentation skills
• Excellent Excel skills (advanced)
• Top achiever
   

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Job Description

• Supporting the risk management function in the Discovery Connect Distribution Services business by delivering against and facilitating the risk management programme and activities.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Create risk reports and ensure consistent delivery of the risk reporting requirements for the Discovery Connect business
• Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
• Embedding and implementation of the ERM Policies, Frameworks, Standards and Guidelines into the business and ensuring that requirements are met.
• Ensure that risk management activities required by the business and other Group Wide Policies, Frameworks and Standards are performed and delivered on.
• Ensure risk and controls assessments are performed on risks identified / reported
• Monitor and report all material risks and risk information is reported to the relevant Excos/Committees/Management forums/ stakeholders.
• Risk Exco’s: Draft risk report for the Risk Exco, facilitate and manage the process of reviewing the risk information with relevant stakeholders such as the CEO of the Business and 2nd line risk management function, prepare Risk Exco pack along with minutes and Agenda items.
• Attestations: Perform and facilitate the process on completion of attestations when required
• Ensure follow ups with management/relevant stakeholders where required, such as open action plans, breached KRIs, risk incidents, risks are performed, and risks are reassessed where required
• Develop, monitor and report on key risk indicators on a regular basis.
• Ensure that risk events are reported on and provide a detailed analysis of the event including the qualitative and quantitative impact.
• Manage and maintain the risk profiles of the Discovery Connect businesses to ensure the information on the profiles are up-to-date, relevant and an accurate representation of the business environment. This includes that management and maintenance of the risk information on the risk management system
• Performing risk assessments as required by the risk management plan.
• Support and assist the Head of Operations in drafting, implementing and delivering of the Risk Management plan for Discovery Connect licence business.
• Providing technical risk management support in business meetings, and risk reviews.
• Promote a strong risk management culture within the business through engagement, challenge of risk information.
• Supporting and guiding staff.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Ensures accountability
• Manages complexity
• Resilient
• Values differences
• Business insight
• Treat others with care, dignity and respect
• Build an environment for optimal performance
• Have a bias for action
• Drives Results
• Problem Solver

Qualification & Experience

Essential

• Matric
• Qualification - BCom, BSc (Risk Management or Finance)
• At least 5 – 8 years Operational Risk Management, Insurance/Financial Risk Management.

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Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge

Areas of responsibility may include but not limited to

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Developing and maintaining broker relationships.
• Review new business pipeline, follow-up and tracking.
• Issuing of quotations.
• Technical training of and ongoing product support to financial advisor.
• Dealing with queries and providing information on a range of sales and service issues.
• Liasing with internal departments on processing issues.
• Building relationships with internal departments to ensure superior service is offering to clients.
• Keeping up-to-date with competitor product and service offering and industry developments..
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills

• Own insured transport, cellphone and drivers license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Ability to work independently without supervision
• Self-Disciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Education and Experience

• NQF5 in Wealth Management of Financial Planning
• RE5 (Advantageous)
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite