Job Opportunities at Absa Group Limited (Absa)

Job Summary

• Short Term insurance Sales- Min two(2) years experience in personal lines, 150 FAIS Credits, RE5 certificate completed. Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Short Term insurance Sales- Min two(2) years experience in personal lines, 150 FAIS Credits, RE5 certificate completed. 

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Call Resolution:

• Resolve incoming client queries by utilising all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted.

Quality Assurance of service and calls:

• Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the customers.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To manage investment portfolios for high net worth clients, working as an active member of the SPM investment team in all decision-making around client portfolios. The Portfolio Manager is responsible for investment performance and growing assets under management by attracting new clients and retaining existing clients.

Job Description

Accountability: Management of Client Portfolios

• Manage client portfolios with an end to end client service offering that includes regular client interaction, portfolio performance reporting and presentations of the house view on economies, markets, asset allocation and stock selection (to individual clients or groups of clients).
• Present the company's product range and the asset classes available for investment.
• Implement changes to client investment portfolios on the portfolio management system (PortCIS) when necessary after discussion with clients or after decisions taken by the SPM Investment Team.
• Place resulting orders with the Absa Stockbrokers and Portfolio Management dealing desk.
• Rationalise the client base to achieve economies of scale, save costs and make the business more scalable.
• Communicate regularly with clients and financial intermediaries in order to maintain relationships and to meet any regulatory requirements.
• Operate professionally and execute activities in line with the Financial Services Conduct Authority (FSCA), and FAIS requirements and Absa’s internal policies.

Investment Management Process

• Participate in the SPM investment management process through coverage of a range of locally-listed and offshore-listed equities and financial instruments and reporting investment recommendations to the SPM Investment Committee.
• Conduct research on other asset classes e.g. bonds, listed property, money market, preference shares (listed instruments) in order to include or exclude them from client portfolios.
• Provide input and insights into SPM investment strategy meetings, stock selection meetings, asset allocation meetings and other relevant investment forums.
• Make investment decisions regarding the management of client portfolios.
• Monitor and report on private client portfolio performance to clients and financial intermediaries.

Business Development

• Set business targets and objectives with the direct manager annually through the performance development (PD) planning process.
• Build relationships and network with Private Bankers (Absa Wealth/Absa Private Bank), Absa Advisers (AIFA) and Independent Financial Advisers (IFAs) in order to generate new portfolio flows for SPM.
• Present SPM's investment offerings to potential clients; tailor-make and provide investment solutions to clients.
• Grow assets under management (AUM) through additional funds sourced from the existing client base and new clients.
• Develop new investment offerings for clients by identifying client needs; ascertain what's available in the market and structure new product offerings or services for clients using both internal and external resources.
• Execute business development activities within the parameters of the agreed Service Level Agreements (SLA) with Absa Advisers, Independent Channel Advisers and the FAIS requirements.

Management Meetings

• Attend and contribute to the general management of the company where required (operational meetings and company management meetings) and communicate updates on developments within SPM to advisers and clients
• Complete Absa training courses as required.

Education and Experience Required

• B.Comm. Degree in Accounting or equivalent NQF level 6
• Chartered Financial Analyst (CFA) Charter
• FSCA Portfolio Manager Certificate / FAIS Regulatory examinations
• Five (5) years’ experience in financial markets and dealing with investment clients

Knowledge & Skills:

• Presentation skills
• Presentable to clients
• Persuasive
• Technical writing skills
• Understanding of S.A. and global investment markets
• Computer skills (MS Office)

Competencies:

• Persuading and influencing
• Adapting and responding to change
• Learning and researching
• Analysing
• Deciding and initiating action
• Relating and networking

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Lead the Portfolio Management Business

Job Description

Investment Strategy:

• Develop implement and managing of investment strategy for the respective asset class
• Risk Management: Provide Oversight and supervision of activities within the portfolio ensuring that all activities in the portfolio are consistent and in compliance with the risk framework

People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Investment reporting:

• Oversee the production of annual financial investment reports Stakeholder management:
• Regularly interact with external investment consultants and institutional clients to build and maintain effective client relationships for investment purposes.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Ensure that all activities and duties are carried out in full conformance to the Enterprise Risk Management Framework (ERMF), Operational and Resilience Risk Management Framework (ORRMF), as well as related Internal Absa policies and standards.
• Evaluate the implementation of Absa Group ERMF and ORRMF policies and standards through the performance of conformance testing and quality assurance reviews.
• Administer the completion of reviews in line with the Assurance Standard and related assurance methodologies as outlined in Absa policies and standards. Document assurance approaches, execute testing strategies, maintain working papers and report on findings and recommendations. Collaborate with stakeholders to ensure deliverables are achieved timeously.
• Support the embedment of effective assurance practices across the Everyday Banking business unit through the evaluation, reporting and monitoring of risks.

Job Description

• Evaluate the implementation of Absa Group ERMF and ORRMF policies and standards through the performance of conformance testing and quality assurance reviews. Administer the completion of reviews in line with the Assurance Standard and related assurance methodologies as outlined in Absa policies and standards.  Document assurance approaches, execute testing strategies, maintain working papers and report on findings and recommendations.  Collaborate with stakeholders to ensure deliverables are achieved timeously. Support the embedment of effective assurance practices across the Everyday Banking business unit through the evaluation, reporting and monitoring of risks.  

Conformance Testing and Quality Assurance

• Contribute to the definition of a conformance review plan that covers all business areas across Everyday Banking. 
• Continuously consider the appropriateness and relevance of the conformance review plan and adjust the plan to accommodate any changes in the risk landscape through the combined assurance process. 
• Identify opportunities to streamline and integrate the conformance plan to reduce intrusion on first line teams. 
• Execute the conformance review plan in order to ensure conformance to frameworks, policies, and standards, including the Assurance Standard.
• Evaluate the quality of data maintained on risk management tools and systems and provide recommendations for remediation where weaknesses are identified. 
• Perform comprehensive independent conformance testing to ensure that results of first line Management Assurance testing can be relied upon (quality and consistency), in line with requirements of Risk and Assurance Standards. Provide recommendations for improvements where required.
• Raise Dispensations, Waivers, Breaches (DWBs) or issues where non-conformances have been identified, especially where these are material. 
• Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and gaps identified through conformance testing. 
• Report all material concerns as appropriate and through risk and control governance committees. 
• Contribute to the definition of approaches and processes for less intrusive assurance techniques to improve assurance efforts (automation, data analysis, checklists, testing of algorithms, continuous monitoring, indicators, etc.).

Governance and Assurance

• Support the execution of the combined assurance agenda for the Everyday Banking business unit.
• Contribute to the compilation of a comprehensive combined assurance plan for Everyday Banking by consulting with all assurance providers across the three lines of defence. 
• Ensure that there is adequate coverage of material risks, key controls, and any other significant components that materially impact and inform the Everyday Banking risk and control profile. 
• Continuously consider the appropriateness of the plan and drive changes to the plan by influencing other assurance providers’ plans in real time where any changes to these elements occur.
• Support the administration of the Everyday Banking Combined Assurance Forum (consolidation and analysis of the plan, resolution of data quality issues, compilation of the report, documentation of minutes, scheduling of meetings, etc.).
• Drive conformance to the Assurance Standard.
• Work with Group teams and drive automation of combined assurance management.
• Continuously stay abreast of industry developments and learnings on the topic of combined assurance.

Operational and Resilience Risk Framework, Policies and Standards

• Monitor and report on framework, policy and standard implementation status, concerns, and challenges, escalating material issues identified and indicating the level of severity and associated risks.

Education and Experience Required

• Relevant NQF level 6 qualifications or B degree
• Minimum 3 years’ experience in a Financial Institution
• Minimum 3 years’ experience in an Operational Risk Environment.

Knowledge & Skills:

• Knowledge of the risk environment and risk management principles.
• An understanding of the operations of a financial organisation.
• Keeping abreast of changes in industry and developing own competency through continuing education.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Primary objective is to support in enabling the Everyday Banking first line and second line teams in the implementation, execution, and monitoring of the Enterprise Risk Management Framework (ERMF) and Operational and Resilience Risk Framework (ORRMF). Provide Operational Risk and Resilience Management (ORRM) support to stakeholders in Everyday Banking with the adoption, embedment, and utilisation of risk frameworks, policies, standards, toolsets and systems. Support enhancements to processes and systems relating to the reporting and monitoring of risks, including the use of analytics. Ensure the quality and completeness of risk data and risk reporting. Effectively implement Absa Group ERMF and ORRMF policies and standards and embed effective ORRM practices within the business unit. Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified, analysed, reported, and managed on a consistent basis in line with the ERMF and the ORRMF, and utilising approved toolsets and systems.

Job Description

• Primary objective is to support in enabling the Everyday Banking first line and second line teams in the implementation, execution, and monitoring of the Enterprise Risk Management Framework (ERMF) and Operational and Resilience Risk Framework (ORRMF).  Provide Operational Risk and Resilience Management (ORRM) support to stakeholders in Everyday Banking with the adoption, embedment, and utilisation of risk frameworks, policies, standards, toolsets and systems.  Support enhancements to processes and systems relating to the reporting and monitoring of risks, including the use of analytics.  Ensure the quality and completeness of risk data and risk reporting. Effectively implement Absa Group ERMF and ORRMF policies and standards and embed effective ORRM practices within the business unit. Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified, analysed, reported, and managed on a consistent basis in line with the ERMF and the ORRMF, and utilising approved toolsets and systems.

Operational Risk Systems Adoption and Embedment

• Support the effective embedment of the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and other risk management systems that enable the effective management, monitoring, and reporting of risks across Everyday Banking.
• Support business in the maintenance of risk information on ORMS, PCM, and other risk management systems by providing guidance on system utilisation to ensure appropriate data quality and standard conformance.
• Support the business with the resolution and escalation of issues relating to system usage.
• Keep abreast of proposed changes impacting system operations and availability and ensure adequate preparation and response measures are in place where there are significant changes in the pipeline.
• Work with various system administrators to ensure stakeholder support for ORMS, PCM, and related risk management systems.
• Drive a strong focus on quality of system information and risk reporting through the establishment and embedment of processes that ensure the reduction and remediation of data quality concerns.
• Support the Everyday Banking conformance review agenda through the assessment of data quality on ORMS and PCM.
• Undertake ad hoc system/tool design assignments as needed to drive enhancements for risk and control management purposes.
• Explore the utilisation of various tools and, where possible, align with industry bodies to build or enhance risk identification, analysis, monitoring, and reporting (e.g., emerging risks, external threat identification, etc.).

Reporting and Analysis

• Source/Supply and interpret the data for compiling the monthly and quarterly risk committee pack (or other adhoc reporting as required) and ensure data quality and accuracy of reporting.
• Perform analytics across all ORRMF elements to support risk identification, analysis, and the generation of insights on the Everyday Banking risk and control profile.
• Define dashboards for risk reporting (reference ORMS and PCM) that allow for the monitoring of the Everyday Banking risk and control profile and any related remediation efforts.
• Implement data analysis and reporting processes for ORMS and PCM, through existing governance.
• Ensure the completeness, accuracy, and validity of reporting through the monitoring of data quality on ORMS, PCM, and related risk management systems.

Operational and Resilience Risk Framework, Policies and Standards

• Drive policy and standard governance in line with the ERMF and ORRMF.
• Engage with Group Risk teams to ensure proper implementation of ERMF, ORRMF and related policies and standards within the business.
• Support the business in the implementation and embedment of ERMF and ORRMF requirements, including those applicable for Risk and Control Self-Assessments (RCSAs), Critical Process Assessments (CPAs), Issue Management, Risk Events, Key Indicators, as well as Dispensations Waivers and Breaches (DWBs).

Training and Awareness

• Contribute to the development of training materials for the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and other related risk systems.  Provide ongoing support post the training.

Functional Governance

• Support the Operational and Resilience Risk Team in governance-related matters, including but not limited to monitoring and tracking the Operational and Resilience Risk strategic initiatives, providing administrative support for Manco meetings, tracking of initiatives, documentation of meeting minutes and tracking of meeting action items.

Education and Experience Required

• Relevant NQF level 6 qualification or B degree
• Minimum 3 years’ experience in a Financial Institution
• Minimum 3 years’ experience in an Operational Risk Environment.

Knowledge & Skills: (Maximum of 6)

• Knowledge of the risk environment and risk management principles.
• An understanding of the operations of a financial organisation.
• Keeping abreast of changes in industry and developing own competency through continuing education.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)