Current Jobs at Hollywoodbets

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Housekeeping to be based in Welkom, Free State. Do you think you have what it takes to be our newest Purple Star?
• This position would be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

You Bring:

• Housekeeping experience

A Bonus To Have:

• Matric

What You’ll Do For The Brand:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area)
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered
• and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
• Toilets are to be cleaned
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean
• and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch
• Manager as and when required.
• Declares breakages to the Branch Manager
• The cleaning of branch aircon filters weekly
• Ensure that the all tables & chairs in the Gaming areas are maintained – seat covers are monitored,
• and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and
• edges should be reported if refurbishing is required.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

Apply Before 12/05/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Mobile) to join our team in Shoshanguve, Pretoria. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for ensuring growth targets for mobile betting are achieved. Analyze financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas

You Bring:

• A valid drivers license
• 12 months exposure in a leadership role
• Ability to understand customer needs and handle different personality types
• Strong listening, communication, presentation and social skills

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance
• Identify potential of Top Up Voucher outlets. Visiting outlets where required
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
• Submit Daily Reports
• Any other related duties that might be required

What You’ll Bring To The Team:

• A clear insight into how sales work
• You must have a clear understanding of what communication skills are
• At a basic level, all team leaders must understand the fundamental knowledge of their products and be able to communicate these points to potential customers in a relevant, engaging way
• Team Leaders must have a good understanding of upselling or finding additional products and services to benefit the customer
• Team Leaders must have solid negotiation skills
• You must have the ability to build great relationships
• Must be task-driven or results-driven, team members must be goal-oriented and use targets to stay motivated in their work

Apply Before 12/05/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Sales Agent Outlet to be based in Richards Bay, KwaZulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities. Represent the brand professionally and positively

What You’ll Do For The Brand:

• Customer Service:  Assist clients with opening accounts and all betting queries 
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily 
• Promote the mobile brand. 
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business 

What You’ll Bring To The Team:

• Marketing
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 12/05/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Mobile Clerk (Branches) to join our team in Polokwane, Limpopo. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services. Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

You Bring:

• Customer Service Experience

A Bonus To Have:

• Sales experience
• Customer Service Experience

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters
• Registering of new customer accounts. Ensure that new accounts opened are FICA compliant. Scan and submit FICA documents to the FICA department.
• Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
• Utilise the Helpdesk terminals to attract punters
• Might be required to rove between branches or stores as per operational needs
• Any other related duties that might be required in the branch

What You’ll Bring To The Team:

• Actively promotes and sells products or services. This includes marketing tactics, sales techniques, and sales control systems.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice
• Consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals
• Understands TUV (top up voucher) distribution, the functionality of TUV and related processes
• Understanding of the operating systems and software platforms
• Demonstrates a good understanding of betting procedures
• Understands the different betting types

Apply Before 12/05/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Mobile Clerk (Branches) to join our team in Polokwane, Limpopo. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services. Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

You Bring:

• Customer Service Experience

A Bonus To Have:

• Sales experience
• Customer Service Experience

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters
• Registering of new customer accounts. Ensure that new accounts opened are FICA compliant. Scan and submit FICA documents to the FICA department.
• Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
• Utilise the Helpdesk terminals to attract punters
• Might be required to rove between branches or stores as per operational needs
• Any other related duties that might be required in the branch

What You’ll Bring To The Team:

• Actively promotes and sells products or services. This includes marketing tactics, sales techniques, and sales control systems.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice
• Consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals
• Understands TUV (top up voucher) distribution, the functionality of TUV and related processes
• Understanding of the operating systems and software platforms
• Demonstrates a good understanding of betting procedures
• Understands the different betting types

Apply Before 12/05/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for x5 Continuous Improvement Officers to be based in Umhlanga, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to monitor daily operational activities and to report any deviations from standard operating procedures. The ideal candidates will need to aid in the achievement of business objectives through operational surveillance. 

You Bring:

• Microsoft Office experience.
• Able to work day and night shifts.

A Bonus To Have:

• 2 to 3 years’ experience within the retail operations environment.
• Completed or studying towards a relevant Degree or Diploma.

What You’ll Do For The Brand:

Observe if cash safety procedures are being followed, this includes but is not limited to:

• Safe Opening.
• Safe Closing.
• Admin door locked.
• Float issuing.
• Cash Transfers.
• Bank Prep and dropping.
• Cash in Transit.

Monitor and report on irregularities relating to: 

• Negligent storage or handling of cash.
• If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
• Report late opening and late closing of branches.
• Cleanliness and appearance of Branch/Support Centres.
• Unauthorised mobile phone users while on an active shift.
• Verify Patron Head Counts.
• Marketing promotions on site.
• Visible Health and Safety deviations.
• Internal Audit and Compliance Audits being conducted.
• Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
• Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
• Unproductive congregation of Team Members or abuse of time while on active duty.
• Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
• Team members who arrive late for their shift or leave early before shift end.
• Team Members not in proper uniform.
• Team members using company property for personal use.

 Operations:

• Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist with any betting related queries which requires the viewing of CCTV Surveillance footage.
• Observe and report any suspicious or unusual behaving Patrons/Team members.
• Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
• Observe terminals logged on with cash while unattended.
• Identify and report facial recognition cameras that are out of focus or requires maintenance/repairs.
• Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
• Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions. 
• Assistance with the review of operational policies and procedures based on findings in the role. 
• Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented. 
• Project management of findings through to resolution implementation with the operational team.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 12/05/2025

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Skill Set

• Strategic thinking
• Creativity
• Leadership
• Market awareness
• Reporting and insights
• Communication skills
• Business acumen

Responsibilities

Marketing Strategy and Brand Development:

• Develop and execute comprehensive marketing strategies to drive brand awareness, customer acquisition, engagement, and retention.
• Position Lucky fish as a market leader in online betting through innovative, insight-led campaigns, promotions, and brand activations.
• Oversee consistent brand messaging and visual identity across all marketing channels.
• Lead campaign development for sports betting, casino, slots, and live games, aligned with industry trends and customer insights.
• Implement strategies to maximise player value and minimise churn, using segmentation and lifecycle marketing.
• Ensure messaging and creative content are fit-for-purpose, customer-focused, and aligned with Lucky fish’s values and tone of voice.

Digital and Traditional Marketing:

• Develop and implement customer acquisition campaigns across multiple platforms, leveraging analytics and audience insights to optimise performance.
• Work with affiliate partners, agencies, and internal teams to maximise ROI and brand exposure.
• Lead loyalty, retention, and reactivation programs to retain high-value customers and reduce churn.
• Manage campaign planning and execution for major events, seasonal promotions, and new product launches.
• Track and optimise marketing spend across channels to ensure cost efficiency and measurable results.

Data, Insights and Performance Analysis:

• Use analytics tools to measure and evaluate marketing performance, customer trends, and campaign effectiveness.
• Deliver regular (weekly, monthly, quarterly) performance reports with actionable insights and recommendations.
• Apply data-driven insights to continually improve campaign performance and ROI.
• Monitor competitor activities, market dynamics, and emerging trends to identify new opportunities for differentiation.

Stakeholder Management and Team Leadership:

• Lead, mentor, and inspire a high-performing marketing Team, fostering a culture of innovation, collaboration, and accountability.
• Collaborate with cross-functional teams including Product, Customer Success, Development, Compliance, Design, and Analytics.
• Manage relationships with external stakeholders including agencies, affiliates, influencers, media, game providers, and sponsorship partners.
• Ensure full alignment of marketing strategies with overall business objectives and regulatory requirements.

Other:

• Other ad hoc duties that might be required. 

Qualifications

• Matric (Preferred)
• Degree/Diploma (Advantageous)
• Valid driver’s license and own vehicle
• 5 + Years Marketing, Brand Management, Digital Marketing, Communication & Sales
• Senior Leadership & Management
• Understanding of Performance Marketing and Customer Lifecyle optimization
• Google Analytics, A/B Testing, Campaign Automation and multichannel marketing strategies

Apply Before 12/03/2025

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Skill Set

• Communication
• Coaching
• Administration

Responsibilities

• Reviewing unusual online client fluctuations based on preset parameters and conclude on the findings of the FICA Administrator in regards to the possible indicators of money laundering.
• Performing a weekly completeness check on all cash transactions, singular or aggregated (where possible/identified), are successfully reported to FIC within 48hrs
• Collect and analyze data
• Review the daily distributed queries and facilitate the resolution.
• Escalating all uncleared queries to management
• Monitor all GOAML accounts daily for notifications
• Assist with the improvement of procedures and compliance
• To remain completely independent and adhere to the confidentiality of the role 
• Reporting to management 
• Ad hoc tasks and requests

Qualifications

• 2-4 administrative experience advantageous
• Valid driver’s license
• Computer literate

Apply Before 11/20/2025

go to method of application »

Responsibilities

Financial metrics

• Capturing of bank statements and EODs recons on a daily basis (all items to be reconciled by the 3rd of every month except EODs being the 1st unless falls on a weekend of which deadline will be on the next working day.
• Liaising with the internal audit department on any discrepancies noted whilst capturing EODs.
• Obtaining supporting documentation from branch paperwork for external audit and checking that all invoices and reports are valid, accurate and complete.
• Ensure the Bookkeepers and Accountants are given adequate time to review cashbooks before posting.
• Preparing of monthly bank and EOD reconciliations respectively by the 3rd and 1st of every month unless falls on a weekend/public holiday of which deadline will be on the next working day.
• Preparing of necessary journals for Bookkeeper and Accountants review.
• Ensure all documentation relating to the entity are filed in a tidy and timeous manner. Necessary archiving to be actioned as and when necessary.
• Assist on ad hoc tasks as directed which will enable him/her to fulfill their duties.

People

• Living Hollywood values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
• Be considered a team player who helps out rest of team when required over and above their current role.

Compliance, risk and quality

• Attendance at necessary training sessions.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models.
• Ensure the above (final version) and other documents are chronologically saved/backed up and appropriately named.
• Effectively deal with internal and external parties (auditors, etc) where required.

Other

• Assist with company projects as allocated from time to time.
• Assist with year-end audit files and audit queries.
• Identifying accounting-related risks and ensuring proper mitigation of these risks.
• Maintaining effective relationship and communication with Internal audit and Treasury teams.
• Assisting with ideas on innovation and automation of functions.
• Any other such duties that might be required.

Special projects

• Assist as and when they arise.

Qualifications

• Microsoft Office.
• Pastel Evolution or Similar Accounting Software (Advantageous). 

Apply Before 11/20/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Mobile Clerk (Retail) to be based in Malmesbury, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services.
• Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

You Bring

• Previous Sales experience
• Customer Services experience

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center. 
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters
• Registering of new customer accounts.  Ensure that new accounts opened are FICA compliant. Scan and submit FICA documents to the FICA department. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function. 
• Utilise the Helpdesk terminals to attract punters
• Might be required to rove between branches or stores as per operational needs
• Any other related duties that might be required in the branch

What You’ll Bring To The Team:

• Active Listening
• Communication
• Upselling
• Interpersonal

Apply Before 12/06/2025