Current Jobs at IQbusiness

Job Description

• We are looking for an experienced and commercially minded Insights & Analytics Director to lead our research team and oversee the planning and delivery of research and insights across the business. The role spans sales, production and people leadership, while supporting innovation across our products and services.
• You will balance client and internal demands with project timelines, budgets and quality standards, ensuring that projects deliver actionable insights, protect profitability and exceed client expectations. This role suits a strategic thinker who is diplomatic yet firm, performs well under pressure and can confidently lead people, projects and senior client relationships.

Key Responsibilities:

Team Leadership and Culture

• Provide direction, guidance, support and leadership to the research team.
• Create an inspiring team environment founded on open communication, curiosity, continuous learning and company values.
• Build a balanced, collaborative and high-performance culture.

Strategy and Innovation

• Provide strategic input, ideas and resources to support research and development.
• Support the compilation of case studies and the testing and adoption of new insights tools and technologies.
• Maintain key business intelligence resources, including norms databases.

Sales and Client Growth

• Support proposals and pitches through input on research design, sampling, project management, suppliers and cost estimates.
• Review key proposals before submission and maintain a repository of proposal tools.
• Identify growth opportunities with existing clients and help drive retention and upselling through trusted relationships and service excellence.

Research Operations

• Ensure the research team has access to the tools, databases and information required to perform effectively.
• Provide senior input at critical stages of complex projects, including methodology, sampling, questionnaires, analytics and insights.
• Support capacity planning, resourcing and the wider production pipeline.
• Lead client escalation management, macro-level project oversight, quality standards, team agility and operational efficiency.
• Ensure deliverables are of a consistently high standard, with clear, actionable insights and recommendations.
• Support senior client and executive presentations and strengthen institutional client relationships.

Supplier Management

• Build and maintain a compliant database of qualitative suppliers, statisticians, coders and consultants.
• Maintain strong supplier relationships and ensure appropriate contracts, POPIA and confidentiality agreements are in place.
• Review and approve supplier invoices against budgets, quotations and delivery.

People Management

• Develop and manage the annual people plan and budget for the research team.
• Monitor team metrics to guide recruitment, resourcing and efficiency.
• Lead recruitment, onboarding, performance management, capacity planning, career development and succession planning.
• Contribute to transformation goals and the active development of team members.
• Manage leave, travel expenses and disciplinary responsibilities where required.

Requirements:

• A minimum of 9 years’ experience in market research and/or business analytics.
• A postgraduate degree in Economics, Marketing, Sociology, Psychology, Science, Research, Statistics, Business or a related discipline.
• Extensive quantitative and qualitative market research experience across areas such as brand, product, innovation, market analysis, media and customer experience.
• Proven experience leading people and complex research projects.
• Strong knowledge of core statistical techniques and approaches used in market research.
• Experience with key research platforms and technologies.
• Willingness to undertake occasional short business trips.
• Fluency in spoken and written English.

Skills and Competencies

• Ability to translate client needs into effective insights solutions.
• Excellent reporting, presentation and insights-based storytelling skills.
• Strong numerical, analytical, conceptual and critical-thinking ability.
• Commercial and client-focused approach.
• Confident decision-making, accountability and attention to detail.
• Excellent communication, relationship-building and stakeholder-management skills.
• Strong capacity planning, project management and time-management capability.
• Ability to work independently, take initiative and perform under pressure.
• Sound conflict and change-management skills.
• Ability to work effectively in a collaborative, matrix environment.

Technical Proficiency

• Strong working knowledge of Microsoft Windows and Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Proficiency with research operations technology and the ability to assess new technologies that could add value to the business.

go to method of application »

Job Description

• iqbusiness is seeking to employ a Marketing Specialist on a 12-month contract to collaborate with an international partner from our offices in Welgemoed, Cape Town, Northern Suburbs. This is a hybrid role (3 days on-site; 2 days WFH).
• As a B2B Marketing Operations Coordinator, you will support the marketing team with a focus on financial administration, digital asset organisation, and process coordination. You will collaborate with cross-functional colleagues and internal stakeholders to maintain administration, sales collateral, and compile performance reporting insights.

Key Responsibilities:
Reporting and Project Management:

• Oversee the team’s shared folder structure to ensure all sales collateral, campaign assets, briefs, and templates are systematically version-controlled, named consistently, and easily accessible internally and by the sales teams
• Manage the B2B marketing planner and the project pipeline for the design team to ensure all deadlines are met
• Monitor active campaigns and integrate critical performance indicators, such as B2B buying signals and B2B lead generation data, into the active reporting dashboards
• Coordinate and issue the Monthly Marketing Update
• Establish and govern team workflows to maintain high-quality standards across campaigns, email service providers, new WordPress landing pages, and creative briefs for social media and design teams
• Process for sharing LI posts with the sales team | Develop and execute a structured workflow for sharing relevant LinkedIn content with the sales team to maximise organic reach
• Partner with the digital marketing team and key internal colleagues to close the loop on campaign measurement and reporting on performance outcomes regarding content and asset efficacy
• Provide operational assistance for market-focused events and serve as a dependable cross-functional backup for team colleagues when required

Financial Administration:

• Generating and receipting Purchase Orders on behalf of the team
• Oversee and manage incoming invoices for the team
• Serve as the primary point of contact for vendor and supplier queries regarding financial documentation, Purchase Orders, and invoices
• Administer team business expenses within SAP Concur
• Assist with new supplier onboarding and setup processes

Sales Collateral Maintenance:

• Update and maintain existing PPT sales collateral to reflect accurate programme dates, fees, naming conventions, and taglines
• Produce PPT factsheets for new programs

Event Operations and Logistics:

• Conduct operational testing for new events, as well as creating and scheduling the configuration patterns for those sessions
• Manage the foundational creation of events to ensure full visibility and complete awareness of the operational execution process
• Execute daily data synchronisation by manually transferring contacts from Salesforce campaigns into specific Zoom events
• Partner with the Executive Development Services team to provide post-event notifications and ensure attendee statuses are accurately updated within Salesforce.
• Monitor and manage event reminders over three months

Special Initiatives:

• Coordinate and support the day-to-day execution of the participant advocacy initiative
• Support the team with the creation of new landing pages and updating content for existing ones

Minimum Requirements:

• Bachelor’s Degree in Marketing, Communications, Business Management, or a related field
• A minimum of 3 years of experience as a Marketing Specialist, Marketing Assistant, Traffic Manager or in a similar marketing execution role
• Working knowledge of, or a strong demonstrated interest in learning, Customer Relationship Management platforms (specifically Salesforce) and Content Management Systems (specifically WordPress)
• Proven experience managing marketing activity planners, tracking creative project lists for design teams, and maintaining strict version control over digital sales assets and collateral
• Hands-on experience with financial administration tasks, including raising and receipting Purchase Orders, managing invoices, and administering corporate expenses (ideally utilising SAP Concur)
• Advanced proficiency in Microsoft PowerPoint and Excel
• Proficiency in copywriting

Skills Required:

• Strong project management and organisational skills
• High attention to detail and financial accuracy
• Well organised, with the ability to manage deadlines and multiple tasks
• Clear written and verbal communication skills
• Proactive and self-directed, with confidence to flag issues early
• Solid foundational analytical skills