Current Openings at Absa Group Limited (Absa)

Job Summary

• The Integrated Channels Salesforce Tech Team within Everyday Banking is looking for an experienced and hands-on Lead Salesforce Developer to design, develop, and implement Salesforce solutions within our banking environment. 
• This role requires leadership and deep technical expertise to deliver secure, scalable, high-performance Salesforce solutions.
• You will be responsible for hands-on development, guiding the team, and ensuring solutions align with our business and regulatory requirements.

Job Description

• Lead the design and hands-on development of Salesforce applications, ensuring high-quality solutions tailored to banking needs.
• Actively develop custom Apex classes, triggers, Lightning Web Components (LWC), and Salesforce integrations.
• Provide technical leadership to a team of Salesforce developers and conduct code reviews.
• Develop and maintain integrations with banking systems and third-party tools using REST, SOAP, and middleware solutions.
• Collaborate with stakeholders to analyse and translate business requirements into technical designs.
• Manage Salesforce environments, including sandbox setup, deployments, and system optimisation.
• Ensure compliance with banking regulations and security standards in all Salesforce implementations.
• Oversee data modelling, workflows, automation processes, and access controls in Salesforce.
• Stay updated on Salesforce platform enhancements and leverage them to improve system performance and capabilities.
• Troubleshoot and resolve technical issues to ensure uninterrupted business operations.
• Document technical solutions and processes for maintainability and compliance audits.

Qualifications and Skills

• Bachelor’s degree in information technologies/computer science, Engineering/science, or a related field.
• Salesforce certifications such as Salesforce Platform Developer I/II or Salesforce System Architect (preferred).
• Minimum of 5-7 years of hands-on Salesforce development experience, with at least 2 years in a leadership role.
• Expertise in Salesforce technologies, including Apex, Aura, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce APIs.
• Strong understanding of Salesforce administration, configuration, coding and security best practices.
• Proven experience integrating Salesforce with external systems, preferably in a banking or financial services environment.
• Knowledge of Agile/Scrum methodologies and the ability to work in a fast-paced setting.
• Familiarity with DevOps tools and CI/CD practices for Salesforce deployments. Experience in Branching and merging strategies.
• Strong problem-solving and debugging skills, with attention to detail.
• Experience working within regulated industries such as banking or finance (preferred).

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist forensic expertise.

Job Description

• Investigations: Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits
• Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
• Provide relevant findings and evidence for the use in disciplinary purposes and CCMA matters to Line Management and Employee Relations to ensure that appropriate and successful sanctions are handed down.
• Attend disciplinary / CCMA hearings when required. Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in Court, relating to Absa's products, processes and flow of transactions to obtain successful prosecutions. |
• Risk Identification and Fraud Prevention: Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy
• Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
• Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting,
• Ombudsman queries and engaging with Group Legal Services etc. Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective Business Units to the identified staff.
• Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions. |
• Operational Requirements and Compliance: Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
• Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system. Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives. |
• Stakeholder Management: Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, SAPS, other Banks, SARS etc..) to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining).
• Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry.
• Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc. | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administrative and Operations Support: Provide administrative underwriting and operations support against standard operating procedures. | Ad Hoc Duties: Provide support to customers and team as required to ensure team performance on an ongoing basis. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing
   

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Job Summary

• Execute on the Integrated Channel's technology strategy through delivery and support of technology capabilities that enhance and enable the Integrated Channel purpose of seamless and premium experiences to customers and colleagues across the value chain. The Chief Information Officer (CIO) is a Senior Executive responsible for overseeing the business unit’s (Integrated Channels) Information Technology Strategy, Infrastructure, and Operations. As technology evolves, the CIO plays a crucial role in ensuring the business unit’s technology systems are secure, efficient, and aligned with business goals. This role requires strong leadership, strategic thinking, and a deep 
• understanding of the financial services industry.

Job Description

• Are you ready to shape the future and lead transformative change in the dynamic world of financial services? We are seeking a visionary Chief Information Officer (CIO) to drive the technology strategy and architecture of our Integrated Channels division. This is your chance to lead with purpose, innovate with impact, and shape a technology roadmap that ensures seamless, premium experiences for both customers and colleagues across the value chain.

Key Responsibilities:

• Strategic Leadership: Develop and execute the Integrated Channels Technology Strategy, ensuring alignment with the division’s vision for transformation and growth.
• Technology Roadmap: Define and implement a forward-thinking roadmap and architecture that supports business objectives, drives innovation, and unlocks operational excellence.
• Technology People Management: Management of both internal and external resources in your team to achieve agreed outcomes.
• Build diverse, high performing teams that support delivery of business outcomes which are best practice in a global context.
• Embed strong talent management practices and be responsible to build exciting career paths for your people.
• Transformation Champion: Lead the evolution of technology systems to be secure, scalable, and future-ready while navigating the complexities of a rapidly changing technological landscape.
• Operational Excellence: Oversee IT infrastructure, ensuring the delivery of high-performing, reliable, and efficient systems that support day-to-day operations and long-term strategic goals.
• Collaboration: Partner with senior leadership to ensure technology investments enable seamless integration and premium experiences across the value chain.

Ideal Candidate Profile:

• A proven track record in strategic IT leadership within the financial services sector.
• Strong expertise in technology transformation, with a focus on aligning technology systems with business goals.
• Demonstrated experience in building and executing technology roadmaps and architectures that deliver measurable business value.
• A leader who inspires, motivates, and builds high-performing teams capable of navigating complex challenges.
• Exceptional communication and stakeholder management skills, with the ability to collaborate across diverse business units.
• 15+ years of progressively responsible experience in IT leadership roles, with at least 5 years in a senior management position (Exco) within the Banking or Financial Services Industry.
• Proven track record of successfully implementing Technology strategies and projects in a banking context (distribution, sales, service architecture and CRM applications, specifically Salesforce) Strong understanding of banking regulations, compliance, and security protocols.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).

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Job Summary

• To provide specialist advice and support in area of specialisation enabling the provision of effective fraud risk management services.

Job Description

• Investigations: 
• Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
• Provide relevant findings and evidence for the use in disciplinary purposes and CCMA matters to Line Management and Employee Relations to ensure that appropriate and successful sanctions are handed down. Attend disciplinary / CCMA hearings when required. Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in Court, relating to Absa's products, processes and flow of transactions to obtain successful prosecutions.
• Risk Identification and Fraud Prevention: 
• Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
• Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting, Ombudsman queries and engaging with Group Legal Services etc.
• Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective Business Units to the identified staff.
• Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions. | Operational Requirements and Compliance: Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
• Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system. Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives. | Stakeholder Management: Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, SAPS, other Banks, SARS etc..) to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining).
• Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry. Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc.
• Certifications (benefit to have a forensics certifications):
• Certified Fraud Examiner (CFE)
• Certified Forensic Interviewer (CFI)
• Accreditation from Relevant Professional Bodies: Such as local legal or accounting boards, depending on the jurisdiction.
• Experience in the fraud investigation environment.
• General knowledge of Risk Management and Principles of Risk Management. 

Minimum Qualifications for our Forensics Investigator:

• Bachelor’s Degree: In Law (LLB), Finance (BCom Finance), Accounting (BCom Accounting), Psychology and Criminology (Psych and Crim), or a related field.
• Diploma in Forensic Investigation and Criminal Justice or
• At least 5 years experience in the Banking environment

Knowledge & Skills:

• Investigation Skills (Advanced): Proficiency in conducting thorough and effective investigations, including evidence collection, analysis, and reporting.
• Communication Skills - Verbal and Written (Advanced): Exceptional ability to communicate findings, write detailed reports, and present cases clearly to stakeholders.
• Analytical Skills (Advanced): Strong capability to analyze complex data, identify patterns, and make informed decisions based on evidence.
• Team Management Skills - Team Building and Leadership (Solid): Competence in leading and building investigation teams, ensuring effective collaboration and team performance.
• Understanding of the Criminal-, Civil-, and Labour Law (Advanced): Comprehensive knowledge of relevant laws to ensure investigations are conducted within legal frameworks and to provide expert advice on legal matters.
• Interdepartmental Coordination: Skill in coordinating with various departments, such as legal, finance, HR, and external agencies, to ensure comprehensive investigations.
• Technological Proficiency: Familiarity with investigation tools and software to streamline the investigation process and enhance efficiency.

Competencies:

• Deciding and Initiating Action: Taking proactive steps in decision-making and driving investigations forward efficiently.
• Planning and Organising: Effective planning and organization of investigation processes, including resource allocation and timeline management.
• Persuading and Influencing: Ability to influence and negotiate with various stakeholders to achieve desired outcomes and facilitate the investigation process.
• Relating and Networking: Building and maintaining strong relationships with internal and external stakeholders to support and enhance investigations.
• Writing and Reporting: Excellence in documenting findings, preparing detailed reports, and ensuring clear and accurate communication of investigation results.

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
   

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Job Summary

• Testing strategy and execution for a new colleague portal built in Azure DevOps using Microsoft products (Viva, MS Teams)
• Solution impacts 40000 + employees) Attention to detail is critical

Job Description

• Responsible for the development of the overall project software test strategy and specific test plans for the project. Testing covers, inter alia, unit, systems integration, regression, specialised (volume, stress) and UAT testing.
• Responsible for executing on the test plans and reporting the results to the PM and Development team.
• Responsible for preparing all test data and ensuring the QA and UAT environments are fit for purpose. Liaise with the development team and PM to prioritise bugs and enhancements.
• May test in the Dev environment but must test in QA and UAT.
• Sign off on test certificates before any baseline is promoted into production.
• Accountability: Test strategy and plans
• Develop the overall test strategy for the project.
• Develop test plans for QA testing, UAT, and specialised testing (stress, volume).
• Work with the Project Manager to plan, schedule (reschedule if needed) and resource the testing activities within the project
• Liaise with the technology SMEs to ensure that the QA and UAT testing environments are setup for meaningful testing
• Coordinate the sign-off of test plans when completed.
• Ensure that all vulnerability and penetration testing takes place and is signed off.
• Accountability: Prepare test data
• Identify all test data requirements to ensure effective testing
• Work with the PM and, where applicable, suppliers to plan the preparation/creation of test data
• Create the test data as agreed and keep it updated
• Ensure that there is always adequate suitable test data for meaningful testing
• Accountability: Execute on test plans
• Execute test plans as agreed
• Track and record results and report to the Project Manager
• Liaise with Developers to discuss and clarify test results
• Liaise with the technology SMEs to ensure that the QA and UAT testing environments remain suitable for meaningful testing throughout the project
• Present test results as may be required by the PM and other key stakeholders
• Accountability: Provide content for training and Change Management as required
• Liaise with the Change Managers and the Project Manager to provide inputs for training content as required. This excludes the development of content.
• Review training and Change Management materials for accuracy, as required.
• Assist support personnel during the hyper-care phase, as required

Background and experience required

• At least 5 years’ experience in a test analyst role on projects and/or operations (Business as Usual)
• Solid direct knowledge of test methodologies
• Testing in an agile environment
• Testing certification (ISTQB preferred)

Must-have Skills (Mandatory Skills)

• Bachelor’s degree (NQF 7)
• Proven Test Analyst skills and expertise
• Experience across the software lifecycle, using current technology, structured methods and a quality process
• Exposure to governance, control and risk management
• Proven ability to effectively work across teams at all levels
• Good verbal and written communication skills
• Good meeting facilitation skills
• Good understanding of agile methodologies
• Experience in automated testing will be an advantage
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Education

• Bachelor's Degree: Information Technology (Required)

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Job Summary

• The Risk Reporting and Governance Specialist is responsible for ensuring effective risk management and governance practices within the organization. This role involves developing and implementing risk reporting frameworks, conducting risk assessments, and providing insights to senior management to support informed decision-making.

Job Description

• Role Title: Risk Reporting and Governance Specialist
• Role Purpose: The Risk Reporting and Governance Specialist is responsible for ensuring effective risk management and governance practices within the organization. This role involves developing and implementing risk reporting frameworks, conducting risk assessments, and providing insights to senior management to support informed decision-making.

Key Responsibilities:

• Develop and maintain risk management and reporting processes and tools to ensure accurate and timely reporting of risk information.
• Conduct regular risk assessments and control evaluations to identify potential risks and recommend mitigation strategies.
• Collaborate with various departments and stakeholders to ensure compliance with risk management policies and procedures.
• Collaborate with the second line operational risk management function to ensure consistency in reporting and quality of information.
• Prepare and present risk reports to senior management and relevant committees, highlighting key risk areas and trends. Leverage the available risk management systems and data analytics tools.
• Provide support on the process management risk monitoring and remediation, ensuring accurate reporting.
• Perform a point of contact role for internal audit matters impacting on the Central Governance, Risk and Control (GRC) function, engaging and coordinating audit requirements during reviews and through issue management process.
• Manage special projects to ensure successful execution and alignment with organizational goals.
• Perform governance and secretarial duties for the risk management forums such as the Specific Risk Types forums.
• Support the development and implementation of risk policies, frameworks, and methodologies in collaboration with various stakeholders.
• Support the development and implementation of governance frameworks to ensure adherence to regulatory requirements and industry best practices.
• Provide training and guidance to colleagues on risk management and governance processes.

Education:

• Bachelor's degree and advanced diplomas: Risk Management, Economics, Finance, Business Administration, or a related field.
• Postgraduate qualification or certification in Risk Management (e.g. FRM, PRM) is advantageous.

Key Competencies:

• Attention to detail and accuracy.
• Strong communication and presentation skills.
• Proficiency in risk management software and tools
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong interpersonal skills and the ability to build relationships with stakeholders at all levels.
• Knowledge of regulatory requirements and industry standards related to risk management and governance

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Support the Relationship Executive in the optimisation of profit and economic value for portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: 
• origination efforts to quire new clients; 
• cross-sell to existing client base; 
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• To support the Relationship Executive with the day-to-day administrative functions, portfolio management, entrenchment, and operational functions for an allocated Growth portfolio. To ensure that all compliance requirements within the portfolio are met and act as a central contact point for the client, providing sales and service fulfilment aligned to segment targets.
• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements.
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis.
• Risk Management: Ensure that portfolio meets the required risk management standards.

Qualifications

Minimum Qualification

• NQF6 (FAIS recognised).

Experience Required

• 3-4 years previous experience as an account analyst or similar position to gain exposure to lending principles and customer service.
• Business banking experience will be advantageous.

Behavioural Competencies:

• Adopting Practical Approaches.
• Articulating Information.
• Checking Details.
• Coordinating People.
• Embracing Change.

Technical Competencies:

• Customer Acceptance & Review (Business Banking).
• Financial Statements Analysis and Interpretation.
• Product Knowledge (Business Banking).
• Risk Identification.
• Risk Management and Mitigation.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures |
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy | Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments|
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage | : | : | :

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To provide specialist advise & support in the collection & analysis of investment information that enables decision making & provide a sound basis for recommendation formulation, through the execution of predefined objectives as per agreed SOPs.

Job Description

Key Accountabilities:

• Download and organize financial reports and correspondence from Funds, managers, delivered to the team email account
• Maintain and organize client contact information in CRM
• Maintain storage and organization of client documents
• Undertake general administration duties including arranging meetings on behalf of the team and booking meeting rooms
• Review specific types of investment recommendations and determine the most appropriate action
• Enhance and build strong and long lasting relationships with beneficiaries/clients in relation to the transaction types providing excellent customer service
• Work is prepared and completed in line with the procedures, deadlines and policies in place
• Complete Investment subscriptions, redemptions and switches within and between fund managers and managed accounts including foreign exchange
• Actively manage the integrity of the data by implementing data scrubbing and consolidation procedures
• Assisting with the day-to-day queries from Front Office, escalating issues to relevant internal parties when necessary managing expectations to ensure any problems are addressed and solutions agreed
• Assist in developing controls and procedures and promote innovative methods/system approaches to meet business needs

Role / Person Specification

• 2 - 3 years of experience in a similar environment at junior specialist level
• Advanced Diploma or Bachelor's degree (Finance major)

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)