Job Opportunities at Huntswood

Job Overview

• We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

• At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What you will do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What you bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.
   

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Job Overview

• Huntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the USA market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

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Job Description

• We are seeking a Training Lead who will provide strong leadership and coordination across our learning function. This role will guide and support the training team in planning and delivering high‑quality learning programs, ensuring resources and schedules are effectively managed. The Training Lead will also mentor and develop trainers, enhancing their facilitation capabilities and ensuring consistent excellence across all training delivery.

Leadership & Coordination

• Lead, guide, and support the training team to ensure the effective planning and delivery of all learning programs.
• Allocate training resources, manage training schedules, and oversee trainer performance to ensure consistent high‑quality delivery.
• Mentor and coach trainers, providing feedback, support, and development opportunities to enhance facilitation skills and knowledge.

Training Program Oversight

• Oversee the facilitation of engaging and effective learning programs, ensuring trainers deliver content that enhances employee knowledge, skills, and performance.
• Ensure smooth delivery of onboarding, systems training, soft skills, compliance modules, and any client-specific programs.
• Review, refine, and sign off on training methods, materials, and facilitation approaches to meet diverse learner needs.

Content Development & Quality Assurance

• Collaborate with stakeholders and subject-matter experts to develop, update, and customise training content to support business and client requirements.
• Ensure all training materials reflect company values, business goals, and operational realities.
• Maintain quality standards across all training assets, including assessments, presentations, and job aids.

Training Needs Analysis & Capability Uplift

• Conduct and oversee training needs analysis to identify skill gaps across teams, campaigns, or business areas.
• Develop action plans with trainers to address identified gaps through targeted interventions.
• Monitor progress and ensure skill gaps are resolved in alignment with operational expectations.

Evaluation & Continuous Improvement

• Oversee the evaluation of training effectiveness using assessments, feedback forms, and performance outcomes.
• Analyse trends and develop recommendations to enhance training content, delivery methods, and learner experience.
• Champion a culture of continuous learning across the training team and broader operations.

Stakeholder Engagement

• Work closely with Operations, Quality, HR, and client partners to align training efforts with business needs.
• Provide updates on training progress, emerging themes, and risk areas that may impact performance.
• Participate in calibration, performance review discussions, and project meetings as a training representative.

Operational Support & Post‑Training Development

• Ensure appropriate post‑training support structures are in place for new hires and existing employees.
• Oversee trainer involvement in Grad Bay groups, ensuring real-time support, coaching, and knowledge reinforcement.
• Maintain strong knowledge of products, systems, processes, and business changes to keep training relevant and up to date.

Compliance & Governance

• Ensure all training delivery and documentation meet internal and client compliance standards.
• Safeguard accurate record-keeping of attendance, assessments, and certifications.
• Monitor adherence to process updates, policies, and quality requirements.

Minimum Requirements/ Competencies

• 3 - 5 years experience in a leadership role with L&D
• Exposure to UK Financial services
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

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• We have a fantastic opportunity for a passionate Learning & Development Facilitator to  deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.
• In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities 

• Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
• Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
• Adapt training styles and methods to suit different learning needs and preferences of participants.
• Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
• Collaborate with stakeholders and subject matter experts to customize training content as needed.
• Ensure that all training materials align with company values, business objectives and client specific requirements.
• Keep up to date with product knowledge and business changes to ensure training remains relevant.
• Provide ongoing coaching and mentoring to colleagues to support their development.
• Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
• Support with Grad bay groups when not in formal training and provide real time assistance to queries.

Minimum Requirments/Competencies - Please read through carefully 

• A minimum of 3 years proven experience as a facilitator / trainer in the UK and USA Financial services. 
• Previous experiences in customer services is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.
   

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• Are you great at turning difficult conversations into positive outcomes?
• Do you enjoy problem solving, building trust, and finding solutions that truly help customers?

We have an exciting opportunity for you to join our Broadband team:

What you’ll be doing:

• Reach out to customers who are thinking of leaving and help us win them back
• Understand the real reason behind cancellations
• Offer tailored solutions 
• Show empathy, provide reassurance, and rebuild customer confidence
• Handle objections with patience and professionalism

What we’re looking for:

• Strong communication skills (written & verbal)
• Ability to build quick rapport and trust
• Problem‑solving mindset
• Calm, empathetic approach 
• Resilience and determination
• Minimum 1 year unbroken UK Call centre experience (essential), especially in subscription‑based OR broad band services
• Experience in retention, or winback roles is a must
   

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Role Purpose

• To provide independent quality assurance across telephony, complaint handling and casework activity within the Motor Finance Redress Scheme. The role ensures decisions, communications and processes comply with FCA requirements, Consumer Duty, DISP and scheme rules.

Key Responsibilities

• Complete quality reviews of calls, correspondence and case files in line with QA frameworks.
• Assess adherence to SOPs, scripts, regulatory requirements and scheme methodology.
• Identify errors, trends and root causes.
• Provide clear feedback to operational teams and Team Leaders.
• Participate in calibration sessions and thematic reviews.
• Escalate material risks, systemic issues or customer detriment.

Skills and Experience

• Previous QA experience in a regulated financial services environment
• Strong understanding of complaint handling and customer communications.
• High attention to detail and analytical skills.
• Ability to document findings clearly and objectively.
• FCA DISP, Consumer Duty and redress schemes.
• Experience reviewing telephony and written correspondence.

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• Are you great at solving problems, building trust, and delivering seamless service?
• Join our team as a Retentions Advisor, where you’ll play a key role in keeping our customers onboard and ensuring their services go live smoothly.

 What you’ll be doing:

• Negotiate renewal and upgrade offers with existing customers.
• Proactively contact customers via phone and email to provide updates and resolve queries.
• Upgrading current mid contract customers and upselling additional value added services.
• Handle complaints within SLA, ensuring timely and professional resolution.
• Maintain accurate CRM records (Salesforce) and log all interactions.
• Build strong internal relationships to ensure customer expectations are met.

What we’re looking for:

• Minimum 1 year unbroken UK Call centre experience (essential), in subscription‑based, telecom OR broad band services
• Previous experience in customer service, retentions OR sales.
• Good understanding of telecom and broadband.
• Proficiency in CRM systems (Salesforce), order management platforms, and ticketing tools.
• Effective written and verbal communication for liaising with customers and internal teams.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance
• Growth and career development programmes
• A collaborative, positive, people centric culture.