Retentions Advisor at Huntswood

• Are you great at solving problems, building trust, and delivering seamless service?
• Join our team as a Retentions Advisor, where you’ll play a key role in keeping our customers onboard and ensuring their services go live smoothly.

 What you’ll be doing:

• Negotiate renewal and upgrade offers with existing customers.
• Proactively contact customers via phone and email to provide updates and resolve queries.
• Upgrading current mid contract customers and upselling additional value added services.
• Handle complaints within SLA, ensuring timely and professional resolution.
• Maintain accurate CRM records (Salesforce) and log all interactions.
• Build strong internal relationships to ensure customer expectations are met.

What we’re looking for:

• Minimum 1 year unbroken UK Call centre experience (essential), in subscription‑based, telecom OR broad band services
• Previous experience in customer service, retentions OR sales.
• Good understanding of telecom and broadband.
• Proficiency in CRM systems (Salesforce), order management platforms, and ticketing tools.
• Effective written and verbal communication for liaising with customers and internal teams.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance
• Growth and career development programmes
• A collaborative, positive, people centric culture.