Customer Winback Advisor at Huntswood

• Are you great at turning difficult conversations into positive outcomes?
• Do you enjoy problem solving, building trust, and finding solutions that truly help customers?

We have an exciting opportunity for you to join our Broadband team:

What you’ll be doing:

• Reach out to customers who are thinking of leaving and help us win them back
• Understand the real reason behind cancellations
• Offer tailored solutions 
• Show empathy, provide reassurance, and rebuild customer confidence
• Handle objections with patience and professionalism

What we’re looking for:

• Strong communication skills (written & verbal)
• Ability to build quick rapport and trust
• Problem‑solving mindset
• Calm, empathetic approach 
• Resilience and determination
• Minimum 1 year unbroken UK Call centre experience (essential), especially in subscription‑based OR broad band services
• Experience in retention, or winback roles is a must