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    • Customer Winback Advisor at Huntswood

    Posted: Mar 25, 2026
    Expires: Not specified
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  • We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...

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    Customer Winback Advisor

    • Are you great at turning difficult conversations into positive outcomes?
    • Do you enjoy problem solving, building trust, and finding solutions that truly help customers?

    We have an exciting opportunity for you to join our Broadband team:

    What you’ll be doing:

    • Reach out to customers who are thinking of leaving and help us win them back
    • Understand the real reason behind cancellations
    • Offer tailored solutions 
    • Show empathy, provide reassurance, and rebuild customer confidence
    • Handle objections with patience and professionalism

    What we’re looking for:

    • Strong communication skills (written & verbal)
    • Ability to build quick rapport and trust
    • Problem‑solving mindset
    • Calm, empathetic approach 
    • Resilience and determination
    • Minimum 1 year unbroken UK Call centre experience (essential), especially in subscription‑based OR broad band services
    • Experience in retention, or winback roles is a must
       

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to Huntswood on huntswood.simplify.hr to apply

    Build your CV for free. Download in different templates.

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