Current Openings at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader to be based in Verulam. Do you think you have what it takes to be our newest Purple Star?
• The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 -2 years leadership experience.
• 12 months’ experience within the Retail Gaming or Betting industry.

Advantageou

• Valid driver’s license.

What You’ll Do For The Brand:

Branch Growth:

• To ensure achievement of targets within your areas in accordance with branch
• Drive business results by creating an open dialog with your guests to educate them on all your branch
• Ensure betting boards are updated
• Updating of memos, card changes, results and scratchings which occur throughout the
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where (A requirement in express Branches).

Cash Administration:

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
• Educate team members on all FICA
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team
• Ensure adherence to credit card administration &EFT policies where
• Ensure team member are issued with correct floats at the end of their
• Interim checks must be done within the course of the day with team leader on
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS
• Recovery process must be managed in line with processes/procedures
• The correct process must be followed with lost ticket claims,
• Ensure the ticket number is received from the Helpline when processing the claim
• Record the guest’s details and D number to validate payment after 90 days

Branch Reporting:

• Ensure that daily newsflashes provide a high-level overview of the operations for the day
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage

Security Management:

• Be aware of your surroundings when opening and closing the
• Ensure all security factors are adhered to when banking is
• Be aware where all panic buttons are placed within your
• Ensure all camera’s inside and outside the branch are all in working
• Manage all security aspects in the
• The cashing up process must be conducted with the branch doors closed with security monitoring the

Branch Appearance:

• Ensure that the branch is always neat and tidy according to Hollywood
• Ensure that facilities are well maintained and in good working
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line).

Compliance:

• Compliance and adherence to company's internal control
• Ensure compliance with company, legislative and legal
• More specifically, ensure compliance with Gambling Board
• Compliance to the code of ethics and escalate fraudulent
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on
• Credit bets are not allowed to be taken by any team
• Team members on duty are not allowed to take personal bets within the
• Team members are not allowed to be behind the terminal counters when off
• Team members on duty are not allowed to utilize the Limited pay-out

Communication:

• Ensure all operational communication within the branch is circulated to all team
• Ensure team members are aware of key business campaigns, business updates and marketing
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management:

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behavior is manage with the guidance from Branch Manager/Senior Team
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources

Guest Service:

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
• Pro-actively address guest complaints and ensure guest feedback is
• Build strong relationships with regular
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times

Values:

• Actively promote the Hollywood
• Live the values and lead as an example to the
• If the branch has LPMs, responsible for management
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests
• Must be available 24/7 in case of emergencies

What You’ll Bring To The Team:

• Strong numerical literacy and financial acumen.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.
• Demonstrate good understanding of betting procedures and understanding of different betting types.
• Excellent problem-solving skills.
• Excellent presentation and reporting skills.

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a VIP Officer to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

What you bring:

What do you bring to the table:

• Previous Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

• Valid driver’s license.
• Matric

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency .
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am

Guest Service

• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them tocome again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform.
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. Able to work in a rotating shift /work flexible hours. Ensure the ability to work independently. Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Attention to detail
• Good time management
• Good communication
• Excellent problem solving
• Strong attention to detail

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an Accounting and Information Reporting Manager. Do you think you have what it takes to be our newest Purple Star? We’re looking for an experienced professional to oversee the accurate, timely reporting of financial data to both internal and external stakeholders. In this key role, you will lead a dedicated team responsible for processing and reconciling financial data, ensuring compliance with reporting standards while upholding the integrity of our financial information. Your expertise will support sound business decisions and strengthen the organisation’s financial health.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Completed Matric with English and Mathematics
• Completed Finance/ Audit related degree
• Computer literate
• Valid driver’s license
• Own Transport (Preferable)

A Bonus To Have:

• Completed SAICA Articles
• +2 years practical auditing/accounting experience
• Pastel Evolution knowledge

What You’ll Do For The Brand:

Financial Metrics / Operational Duties

• Analyse business results and prepare appropriate financial reports to reflect performance.
• Ensure accurate and timely financial reporting.
• Ensure internal controls are properly designed, implemented, and documented.
• Oversee daily financial operations, including accounting functions, maintaining the general ledger/trial balance, and ensuring the accuracy of financial data.
• Understand and evaluate business processes, identifying opportunities for improvement.
• Assist in planning and managing the implementation of improvement programmes.
• Respond to internal requests for financial information to support business decisions.
• Collect and analyse data to detect system weaknesses and identify key and residual risks.
• Identify and address weaknesses in procedures, processes, policies, and related internal control frameworks.
• Continuously seek ways to improve efficiency and effectiveness through ongoing learning, development, and the adoption of new techniques.
• Perform consulting activities and ad hoc assignments as required.
• Manage changing priorities and competing demands effectively.
• Ensure deadlines are met for all relevant tasks.
• Provide timely and accurate reporting of findings with material value or significant risk.
• Contribute to a culture of continuous improvement through process re-engineering and change management.

Compliance, Risk and Quality

• Creating, maintaining, and enforcing company policies and procedures.
• Ensuring 100% compliance with health and safety regulations (where applicable).
• Complying with relevant laws and regulations relating to iBranch operations.
• Maintaining a strong focus on quality in communication, data capturing, documentation, etc.
• Maintaining departmental process write-ups and system descriptions, with quarterly updates.
• Ensuring logical saving of all work, templates, and related documents monthly and annually, so that each financial year’s records can stand independently for enquiries, investigations, or audits.
• Produce high-quality, neat, logical, succinct, easy-to-follow, and easy-to-understand formula-linked work, templates, workbooks, financial models, and reconciliations, all substantiated by facts and with no hardcoded numbers in formulas.
• Ensure that the final versions of the above, as well as other documents, are saved and backed up chronologically.
• Effectively engage with internal and external auditors, including SARS, NCA, and BEE auditors.
• Promote the declaration of all gifts and report any suspicious requests or behaviours while addressing departmental queries.
• Encourage the upfront declaration of all conflicts of interest.
• Foster a culture of confidentiality within the business, especially regarding the protection of personal information.
• Promote a culture of compliance with FICA and AML regulations, including the reporting of suspicious transactions.
• Ensure all personal information of loan applicants, suppliers, and other stakeholders is securely maintained and not shared inappropriately.
• Stay up to date with industry changes and updates to relevant Acts and regulations.
• Ensure that all relevant audit policies, procedures, manuals, and training materials are properly maintained and updated as needed.

Growth and New Markets/Products

• Manage key supplier relationships.
• Source new products, innovations, robotics, artificial intelligence, and predictive analytics solutions.
• Drive the development of existing products and software.
• Ensure that measures are implemented, and steps are taken to achieve short-, medium-, and long-term goals.
• Assist with or lead company projects as allocated from time to time.

People

• Approval, creation, and maintenance of roles, job descriptions, and KPIs/KPAs.
• Performance management of team members and disciplinary processes.
• Enforcing an ethical, honest, transparent, and fair work environment.
• Approving and identifying training as and when needed for team members.
• Formal setting up of individual team member meetings (initial meeting to lay out the KPIs/KPAs, quarterly tracking meeting, half-year review, and year-end review).
• Adequate recognition of team member efforts and motivation of team members.
• Talent retention (through role creation and career path planning).
• Succession planning.
• Sustainable morale and team building.
• Ethics and fraud workshops.
• Recruitment and related interviews.
• Induction and comfort of new team members.
• Appropriate and fair leave planning.
• Approval of leave and bio-time.
• Implementation of HR initiatives.
• Monitoring of team member productivity, punctuality, breaks, and smoke breaks.
• Approval and monitoring of overtime.
• Promotion of a healthy work environment.

Skills

• Good communication skills.
• Demonstrates the ability to pay attention to detail and strong presentation skills.
• Demonstrates high energy, enthusiasm, and motivation in the execution of work.
• Ability to take accountability.
• Demonstrates an exceptional level of customer service.
• Ability to coach and train.
• Demonstrates strong administration skills.
• Very driven and proactive.

What You’ll Bring To The Team:

• Presentation: Demonstrates sound presentation skills to capture attention and maintain interest through an interactive approach.
• Attention to Detail: Demonstrates the ability to pay attention to detail.
• Facilitation: Demonstrates the ability to facilitate workshops in a professional manner.
• Energy: Demonstrates high energy, enthusiasm, and motivation in the execution of work.
• Accountability: Follows through and delivers results despite obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and a high sense of responsibility.
• Customer Orientation: Demonstrates an exceptional level of customer service and quality standards.
• Coaching: Coaching is the knowledge and skill used to direct, instruct, and/or train an employee with the aim to fulfil a goal in order to develop specific skills in an enthusiastic and motivated way.
• Administration: Executes a variety of functions within a business administrative environment. Plans and organises administrative functions proactively. Collects information and ensures the accuracy of information.
• Training: Proficient in training methodologies, curriculum development, and soft skills.

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Housekeeper to be based in KwaZulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Previous housekeeping experience.

What You’ll Do For The Brand:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area)
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
• Toilets are to be cleaned
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
• Declares breakages to the Branch Manager
• The cleaning of branch aircon filters weekly
• Ensure that the all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

What You’ll Bring To The Team:

• Time Management: Optimal use of time to ensure maximum output and delivery as per required timeframes
• Detail: Showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over tasks and ability to identify irregularities
• Quality: Ensure the quality outcome is achieved.
• Initiative: Ability to assert one’s influence over events in order to achieve goals, practice being proactive.