Team Leader at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader to be based in Verulam. Do you think you have what it takes to be our newest Purple Star?
• The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 -2 years leadership experience.
• 12 months’ experience within the Retail Gaming or Betting industry.

Advantageou

• Valid driver’s license.

What You’ll Do For The Brand:

Branch Growth:

• To ensure achievement of targets within your areas in accordance with branch
• Drive business results by creating an open dialog with your guests to educate them on all your branch
• Ensure betting boards are updated
• Updating of memos, card changes, results and scratchings which occur throughout the
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where (A requirement in express Branches).

Cash Administration:

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
• Educate team members on all FICA
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team
• Ensure adherence to credit card administration &EFT policies where
• Ensure team member are issued with correct floats at the end of their
• Interim checks must be done within the course of the day with team leader on
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS
• Recovery process must be managed in line with processes/procedures
• The correct process must be followed with lost ticket claims,
• Ensure the ticket number is received from the Helpline when processing the claim
• Record the guest’s details and D number to validate payment after 90 days

Branch Reporting:

• Ensure that daily newsflashes provide a high-level overview of the operations for the day
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage

Security Management:

• Be aware of your surroundings when opening and closing the
• Ensure all security factors are adhered to when banking is
• Be aware where all panic buttons are placed within your
• Ensure all camera’s inside and outside the branch are all in working
• Manage all security aspects in the
• The cashing up process must be conducted with the branch doors closed with security monitoring the

Branch Appearance:

• Ensure that the branch is always neat and tidy according to Hollywood
• Ensure that facilities are well maintained and in good working
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line).

Compliance:

• Compliance and adherence to company's internal control
• Ensure compliance with company, legislative and legal
• More specifically, ensure compliance with Gambling Board
• Compliance to the code of ethics and escalate fraudulent
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on
• Credit bets are not allowed to be taken by any team
• Team members on duty are not allowed to take personal bets within the
• Team members are not allowed to be behind the terminal counters when off
• Team members on duty are not allowed to utilize the Limited pay-out

Communication:

• Ensure all operational communication within the branch is circulated to all team
• Ensure team members are aware of key business campaigns, business updates and marketing
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management:

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behavior is manage with the guidance from Branch Manager/Senior Team
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources

Guest Service:

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
• Pro-actively address guest complaints and ensure guest feedback is
• Build strong relationships with regular
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times

Values:

• Actively promote the Hollywood
• Live the values and lead as an example to the
• If the branch has LPMs, responsible for management
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests
• Must be available 24/7 in case of emergencies

What You’ll Bring To The Team:

• Strong numerical literacy and financial acumen.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.
• Demonstrate good understanding of betting procedures and understanding of different betting types.
• Excellent problem-solving skills.
• Excellent presentation and reporting skills.