Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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- Open Jobs
- Senior Actuarial Analyst: Commercial Lines Pricing
- Commercial Sales Agent Tied-3
- Life Sales Consultant
- OMF Financial Consultant ( Atlantis)
- OMF Financial Consultant (Malmesbury)
- Business Analyst
- Solution Engineers - Full Stack
- Process Engineer
- Solution Architect
- Multi-Skilled Servicing Professional (Fixed Term)
- OMF Financial Consultant (Upington)
- Commissioned Financial Adviser- Rustenburg
- Commissioned Financial Adviser- Mafikeng
- Commissioned Financial Adviser- Rustenburg, Ellisras
- Advancing Financial Adviser- Rustenburg, Ellisras
- Advancing Financial Adviser- Rustenburg, Brits
- OM Bank - Site Reliability Engineer
- OM Bank - Front-End Flutter Engineer
- OMF Financial Consultant (Durban City View x3)
- Commissioned Financial Adviser- Witbank, Middelburg
- Commissioned Financial Adviser- Marble Hall, Groblersdal, Middelburg
- OMF Financial Consultant (JHB Kerk Street)
- Advancing Financial Adviser- Witbank
- Salaried Financial Advisor In-house (Tzaneen)
- OMF Branch Manager (Malmesbury)
- OMF Branch Manager ( Atlantis )
- Advancing Financial Advisor- JHB
- Commissioned Financial Adviser- Bloemfontein
- Advancing Financial Adviser- Vanderbijlpark
- Advancing Financial Adviser- Sasolburg
- Advancing Financial Adviser- Phuthaditjhaba
- Advancing Financial Adviser- Vereeniging
- Commercial Tied Agent- JHB
- Advancing Financial Advisor- Pretoria
- Commissioned Financial Adviser- Nelspruit, Hazyview, Burgersfort
- Commissioned Financial Adviser-Nelspruit, Standerton
- Commissioned Financial Adviser- Nelspruit, Ermelo, Secunda
- Aspiring Financial Adviser- Bloemfontein
- Commissioned Financial Adviser- Thohoyandou, Louis Trichardt
- Commissioned Financial Adviser- Giyani
- Commissioned Financial Adviser- Phuthaditjhaba
- Commissioned Financial Adviser- Thohoyandou
- Advancing Financial Adviser- Thohoyandou
- Advancing Financial Adviser- Thohoyandou, Giyani
- Consultant : Social Media Community
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Method of Application
Job Description
- We are seeking an innovative Commercial Lines Senior Actuarial Specialist who can think outside the box and develop creative solutions for complex pricing challenges in the commercial insurance space.
- This senior role involves supervising junior team members while leading the development, maintenance, and monitoring of sophisticated pricing models using cutting-edge actuarial and statistical techniques.
Responsibilities include the following:
Actuarial Analysis, Assumptions and Insights
- Analyze, interpret, and present data ensuring the completeness, accuracy, and appropriateness of all insurance data used in order to contribute to the production of actuarial analyses, assumptions and insights. Conduct research and request relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
Actuarial Calculation of Funding Requirement
- Contribute to the evaluation of funding contributions, like employee benefit schemes, and to the development of recommendations for future funding contribution levels.
Actuarial Model Creation and Maintenance
- Develop and maintain actuarial models, ensuring that the underlying structure of the actuarial assumptions are fully validated and that the models can be integrated into wider business models to enable actuarial analysis, financial reporting, and regulatory compliance.
Actuarial Product Development & Management
- Develop proposals for new product features and benefits and for the improvement and management of existing products that create competitive advantage, that are viable in relation to the organization's risk appetite and financial objectives, and that meet regulatory requirements.
Organizational Risk Management
- Ensure the organization is not exposed to undue risks by using risk, financial management and control systems to achieve specific goals within a designated area of the business.
Actuarial Financial Reporting
- Produce complex actuarial financial information, ensuring the accurate completion of delegated elements of the process to contribute to the production of statutory and non-statutory reports and other disclosures.
Compliance
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Improvement/Innovation
- Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
- More specific role-related responsibilities are as follows:
- Team Leadership & Model Development
- Supervise and mentor junior team members in developing, maintaining, and monitoring pricing models for commercial lines products
- Implementation of cutting-edge actuarial and statistical techniques to ensure competitive pricing strategies
- Build and maintain sophisticated rate and test models, providing strategic input into rate engine design specifications
Strategic Analysis & Business Intelligence
- Monitor market trends and provide proactive business recommendations with actionable insights
- Design and implement corrective actions to optimize business performance across the commercial portfolio
- Deliver ad hoc analytical support and conduct in-depth investigations across various business areas
- Portfolio Management & Planning
Required Skills & Qualifications
- Python programming skills and coding expertise would be highly advantageous for advanced data analysis and model development
- Strong actuarial background with 3-6 years pricing experience
- Innovative thinking and problem-solving abilities
- Excellent analytical and statistical modeling skills
Skills
- Analytical Support, Analytical Thinking, Computer Literacy, Data Analysis, Data Compilation, Data Controls, Executing Plans, Information Management, Insurance Product Management, Insurance Sales, Legal Practices, Market Analysis, Numerical Aptitude, Regulatory Compliance, Regulatory Requirements, Risk Management, Statistical Data
Competencies
- Balances Stakeholders
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Cultivates Innovation
- Decision Quality
- Drives Results
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent: Actuarial Science (Required)
Closing Date
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Job Description
- Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.
Responsibilities
Data Collection and Analysis
- Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
Information and Business Advice
- Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Document Preparation
- Edit document in line with organizational style guidelines and prepare information for publication.
Insights and Reporting
- Prepare and coordinate the completion of various data and analytics reports.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Financial Advice
- Handle the financial advice process within a specific client segment, ensuring alignment with their goals and values.
Sales
- Sell simple products and services directly to customers while following standard protocols. May also involve providing back-office support to a sales team.
Operational Compliance
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Plans and Aligns
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
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Job Description
- Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.
Responsibilities
Data Collection and Analysis
- Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Information and Business Advice
- Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
Document Preparation
- Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Insights and Reporting
- Extract and combine data to generate standard reports.
- Customer Relationship Management / Account Management
- Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Financial Advice
- Conduct comprehensive financial planning and advice services for more complex client situations.
Sales
- Deliver mostly routine sales support services.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
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Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
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Job Description
- To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts
- Meets monthly sales targets in terms of lending and other products.
- Meets collections and arrears targets in terms of lending products.
- Educates clients on responsible use of credit and effective money management.
- Establishes a new business pipeline through marketing, lead generation and tracking.
- Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
- Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
- Provides excellent face to face and telephonic service to customers.
- Builds sustainable relationships that enhances the brand.
- Delivers on daily production standards and adheres to service and quality standards
Skills
- Accountability, Financial Education, Lending Products, Meeting Goals, Sales, Sales Objectives
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Job Description
- Understand the nature of Specialty business (Corporate Property / Premier Agri / Premier Specialty / Marine / Engineering / Public Sector / Sintelum Corporate Property / Sintelum / Financial Lines / UMA’s ) impact of requests, perform the required analysis, and work with the developers to ensure functional and technical specifications are understood and delivered. Communicate clearly with all stakeholders and gather, coordinate and manage business requirements, risks and expectations. Support the business with regards to business and process improvement, ensure appropriate documentation is created and maintained, and perform high-level end-user testing before delivering solutions.
- Understand the nature and business impact of requests, perform the required analysis, and work with the developers to ensure functional and technical specifications are understood and delivered
- Consult with business to identify business problems and opportunities.
- Assist with the development of proposed solutions and supporting business case.
- Analyse and review relevant business processes and understand the impact on business and systems.
- Gather, analyse, document and maintain business requirements and functional specifications.
- Participate in quality assurance and user acceptance testing.
- Investigate production incidents and change requests to identify solutions and work with development team to implement solutions.
- Provide support and collaborate with project management,
- change management, training, design, development and testing functions to ensure that solutions are delivered to business expectations.
- Stay current on industry practices and trends and contribute to continuous improvement through the use of technology and improvement of processes.
- Create monthly reports to track progress of solutions against identified benefits.
- Cost control and governance adherence
- Proactively ensuring use of time, of resources, money, materials or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
- Actively promotes a culture of learning and high-performance culture amongst team members.
Experience, Knowledge and skills required:
- Must have a Tertiary Qualification.
- Agile, Lean, Six Sigma and / or Prince 2 certification would be advantageous.
- 1 – 3 years’ experience as a business analyst working in an environment that uses agile project approaches.
- Short Term and/or Long-Term Insurance experience
- Experience in the short-term insurance Specialty space would be highly advantageous
- Experience with digital innovation
Skills
- Adaptive Thinking, Archival Management, Backup Storage, Business Case Contribution, Business Intelligence (BI) Analysis, Business Requirements Analysis, Current State Analysis, Data Analysis, Database Reporting, Data Compilation, Data Controls, Enterprise Readiness Assessment, Governance of Business Analysis Activities, Performance Gap Analysis, Product Change Management, Requirements Creation and Verification, Requirements Elicitation and Facilitation
Competencies
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
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Job Description
- We are seeking an experienced and talented Full Stack Developer to join our IT Specialty team at Old Mutual Insure. The ideal candidate should have a deep understanding of web development technologies and frameworks, with a focus on front-end and integration layer development. Additionally, proficiency in database querying and cloud services, particularly AWS, is essential.
Key Responsibilities:
- Front-End Development
- Utilize React FE / Java / MySQL / Oracle to design and implement user-friendly interfaces.
- Collaborate closely with UI/UX designers to ensure seamless integration of design elements.
Integration Layer Development:
- Develop integration layers using TypeScript, Java for smooth communication between different application components. Ensure data integrity and efficient data flow.
Database Proficiency:
- Demonstrate expertise in My SQL to optimize database queries and ensure efficient data retrieval and manipulation.
- Maintain data integrity and security in database operations.
- AWS Cloud Expertise
- Possess a strong understanding of AWS cloud services, with particular emphasis on the following services:
- AWS Lambda for serverless computing.
- AWS API Gateway for managing APIs.
- IAM Roles, Policies, and Permissions for secure access management.
- Amazon S3 for scalable storage solutions.
- VPC and SQS for network architecture and messaging.
- Elastic Container Services
- General comprehension of AWS cloud infrastructure components.
- Source control
- Assist with Pull Requests
- Assist with branch management (mergers, etc.)
- General assistance with repositories and code management.
- Azure DevOps
- Log interrogation and fault finding
Qualifications and Experience:
- Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
- Proven experience as a Full Stack Developer with a track record of successful projects. Proficiency in React, TypeScript, Java. Strong command of Ansi SQL for efficient database querying.
- Familiarity with cloud computing, specifically AWS services as mentioned above. Excellent problem-solving skills and the ability to work independently or as part of a team.
- Effective communication skills for both technical and non-technical stakeholders. Debugging and Issue Resolution Enhancing Code Quality:
- Comprehensive logging promotes code quality by allowing developers to monitor the behavior of their code in real-world scenarios. It facilitates early detection of potential issues, thus helping developers implement improvements and optimizations to create more reliable and efficient applications.
Supporting Agile Development:
- In Agile development methodologies, frequent iterations and quick feedback loops are crucial. Logging aids Agile teams in quickly identifying issues and iterating on solutions. It provides a clear picture of what's happening at each stage of development, ensuring that the team can make informed decisions and adapt as needed.
Monitoring and Performance Analysis:
- Logs provide insights into the performance of an application, including response times, database queries, and resource utilization. Monitoring these logs over time helps developers identify trends, predict potential performance bottlenecks, and take proactive measures to optimize the application's performance.
Auditing and Compliance:
- Certain industries, such as finance and healthcare, have strict compliance requirements. Logging plays a vital role in tracking user interactions, data changes, and system events, ensuring transparency, accountability, and adherence to regulatory standards.
- Collaboration and Communication: Understand the concept of Continuous Integration/ Continuous Delivery/Deployment
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Communicates Effectively
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
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Job Description
- To manage new/ existing project taking a holistic view of the project to ensure the business delivers future state process automation, efficiencies, and excellence to the Customer. Specialists are the link between business and IT in process delivery on solutions and will be required to work on multiple projects concurrently and effectively.
Key Responsibilities
- Define, develop and support the implementation of future state process automation strategies and solutions to continuously improve process, products and systems to adapt to changing needs.
- Design and manage process flow according to required standards across the entire insurance value chain (BPMN 2.0).
- Breakdown business needs and project designs into clearly articulated specifications for development teams using process engineering methodologies. DMAIC, Process Decomposition etc
- Understand process measurements focusing on what metrics to capture and how to capture them in the process through assisting in business value & ROI assessment
- Monitor benefit realisation in collaboration with Product Owners
- Ability to use BPM related tools including project planning and tracking
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Change Management Support and Rollout Implementation for new solutions, fixes and enhancements.
- Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.
- Identify and document business requirements specifications in line with business goals.
- Rapid prototyping using the MS office suite to support system and functional designs.
- Design and implementation of quick win solutions that do not require IT development.
- Responsible for assessing, mapping, optimizing and digitizing business processes for strategic change initiatives.
- Supporting task teams for implementing solutions / resolving incidents and troubleshooting between the business community and development team during implementation and rollouts.
- Supporting business team in development of test cases and scenarios to ensure high value deliverables.
- Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL:
- Support with Cross-Functional solution design incorporating LOB systems, SQL Databases, Workflow and Robotics. – Innovative Mindset / Thinking.
- Design and documentation of technical specifications for strategic change initiatives and gaining signoff through appropriate channels
- Supporting the restoration of service for high priority fixes / builds in coordination with the development team.
- Formulation of project recommendations and improvement suggestions to existing solutions.
- Recommending, designing, and implementing system changes in other systems to fast-track implementation.
- Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness, and accuracy to ensure that builds address business requirements.
- Impact Analysis on the severity of issues to determine and quantify the scale of problems for prioritization metrics
Continuous improvement to ensure effective service
- Ensure adherence to organisational policies, practices and procedures.
- Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve customer experience whilst complying with governance requirements.
Service delivery to ensure customer satisfaction
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Maintain service, quality and desired outputs across the
- business process by ensuring compliance to tactical policies, procedures and standards.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
- Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding
- successes, issues, trends and ideas
Experience, knowledge & skills required
- 3 - 5 years process engineering and implementation experience
- 3 years’ workflow or digital process design experience
- Experience in the insurance industry preferred
- Experience in project management and large software development projects.
- Advanced Excel, PowerPoint, Word, Visio Etc.
- Power BI, SQL (Design, Extraction and Queries and Dashboard build)
- Programming Knowledge or experience (Language agnostic)
- Problem-solving ability and courage to pursue new ideas.
- Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.
- Focused on delivery, and ability to deal with pressure and non- standard hours or working times.
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
- Manages Complexity
Education
Closing Date
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Job Description
- Design and implement integration components like micro services. Manage Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. Modernise and optimise the integration components while also delivering features, fixes and updates frequently in close alignment with business objectives. This role includes technical, financial and resource development. Develop and promote IT and business partner relationships.
- Collaborate in improving current integration technologies to be cloud-ready and continuously research, develop and implement cloud technologies.
Key responsibilities
- Design and implement information systems and solutions to meet business needs and to support the enterprise infrastructure.
- Develop and regularly maintain future state integration designs and patterns in line with the organisations business and IT strategies as well as the roadmap for transforming between current and future infrastructure vision.
- Adopting a Cloud First Integration Architecture approach
- Define integration patterns, architecture standards, and reusable frameworks.
- Lead the development and implementation of APIs, microservices, and ESB solutions.
- Collaborate with application, infrastructure, and security teams to align integration architecture.
- Provide technical leadership and mentorship to development and integration teams.
- Conduct code reviews, troubleshooting integration issues, and optimize system performance.
- Document architecture designs and maintain architectural governance.
- Designing the integration cloud environment from a holistic point of view, ensuring it meets all of the company's requirements
- Carrying out deployment, maintenance, monitoring, and management tasks within this implemented cloud structure.
- Overseeing cloud security as prescribed by IT security
- Ensure group alignment on Cloud and Integration Strategies.
- Lead and perform stakeholder management associated and affected by the new and existing integration solutions/platforms.
- Maintain and analyse internal records of problem causes and resolutions, identify problems and modify the resolution actions to prevent recurrence.
- Develop solid integration architectural plans and deployment architectures for application development and infrastructure projects.
- Provide input into technical direction decisions in the area of infrastructure/application architecture.
- Maximise the use and re-use of integration standards and patterns that is already in place by determining to what extent parts of solutions already exist when new solutions are defined.
- Ensure that sustainability and impact of the administration of integration solutions are understood and taken into account when technical solutions are proposed.
- Develop and implement IT innovations or methodologies that achieve efficiencies and reduce costs based on time, risk and process.
- Identify new industry trends, products, technologies, practices and processes by selecting and using appropriate sources of information.
- Design and deliver solutions that factor in system performance, usability, quality, cross-system interdependencies, and scalability while accounting for development and maintenance costs.
- Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
- Ensure that solutions are built using the agreed tools, frameworks, processes and architectural principles.
- Develop and execute test plans to check integration and system inter-dependencies, technical performance, and functionality including post-production operational monitoring.
- Develop appropriate disaster recovery plans for critical business systems, including working with infrastructure, development and business teams to produce and sustain practical solutions.
- Lead, develop and implement Micro services with experience using JAX-RS and related technologies
- Object-Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2)
- Analyse and improve existing infrastructure and technology stack
Drive change methodology and ensure implementation across all projects
- Responsible for influencing and implementing change management strategies and plans that maximize user adoption and proficiency and minimize resistance to increase benefit realization, value creation, ROI and the achievement of business results and outcomes.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost control, increase operational efficiency and manage operating budget goals.
- Conducting migration, where necessary, to bring tools and other elements into the cloud.
- Continued focus on Cloud First cost efficiencies and optimisation
Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to enhance service delivery.
- Offering training and guidance to all whose roles bring them into contact with the cloud structure.
Ensure cost efficiency through financial and corporate governance
- Accountable for the development and implementation of fit for purpose budgets.
- Accountable for managing supplier relationships, and budgets associated with projects.
- Keeping on top of usage of space in the cloud and making sure the structure is operating at full efficiency.
- Working with business clients to understand their needs and to implement the cloud strategies designed to meet those needs.
Quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
- Actively promote a culture of learning and high-performance culture amongst team members.
- Align to the Cloud Centre Of Excellence
Experience, knowledge & skills required
- Bachelor’s degree.
- TOGAF
- 8–12 years of experience in enterprise application and middleware integration.
- 8 – 10 years’ experience in IT Integration implementation and support within the Insurance industry.
- 5-8 years of Java and J2EE/Java EE (including servlets, JSP, JSF, JDBC)
- Experience with DevOps tools and CI/CD pipelines (Git, Jenkins, Docker, Kubernetes).
- 5+ years web application experience in developing customer facing high scale applications
- 5+ years building Micro services
- 5+ years building REST and SOAP web services using Java
- 5+ years SQL tuning, query optimization and capability to understand the complex queries.
- Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
- Solid understanding of JMS and related queueing technologies
- Experience with development tools like Eclipse, Git, SVN, Maven, Sonar, Jenkins, Azure DevOps
- Experience using and deploying to Enterprise Application Servers like Oracle WebLogic, WildFly, IBM WebSphere
- Strong Project and People Management skills
- Quality Assurance
- Documentation Control
- Knowledge of Security Best Practices
- Scrum of Agile Methodologies Experience
- API Gateway knowledge
Additional optional skillsets:
- 5 – 8 years’ experience in designing, integrating and managing complex integration solutions.
- 3 – 5 years of experience designing, executing, and supporting IT cloud solutions.
- Able to work proficiently with several different operating systems, including Windows, Mac, and Linux.
- Proficient with Amazon Web Services, Oracle Cloud Infrastructure and Microsoft Azure Cloud.
- Design knowledge for cloud architecture.
- Understanding of cloud infrastructure configuration and deployment.
- Cloud service management skills.
Skills
- Adaptive Thinking, Application Development, Confidentiality, Database Administration, Database Queries, Data Classification, Data Compilation, Data Compression, Data Encoding, Data Modeling, Data Recovery, Executing Plans, Gateway Servers, IT Architecture, Test Case Management
Competencies
Education
Closing Date
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Input Handling - Indexer
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to co ordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
- Adherence to office hours as well as 2x five-hour slots during every month on Saturdays.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Senior Certificate
- Systems knowledge – MS Teams, Outlook, Calendar
- Good effective communication and time management skills
- Excellent verbal and written communication skills
- Ability to work under pressure
- Must be team orientated
- Good judgment and problem-solving skills
- High sense of client care with high energy levels
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- Post matric qualification may be advantageous,
- Previous indexing experience
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- OM Bank is currently looking for a site reliability engineer to join OM Bank platform team. The candidate will be responsible for maintaining the OM Bank platform, including first line support for the platform’s technical services and managing service outages through the incident management process.
KEY RESULT AREAS
- First line support for all services that comprise the platform
- Managing the incident management process for production incidents including detection, triaging, resolve and driving continuous improvements
- Maintain the production readiness score card defined in terraform to ensure checks are working as expected and responsible for adding new checks to the scorecard workflow
- Creating and maintaining monitors in datadog that improve observability across the platform
- Engagement with the wider OM Bank product and build team to ensure alignment to the observability standards defined by the platform team
- Designing and implementing enhancements to the platform that contribute towards reducing MTTR (mean time to recovery)
- Designing and implementing automation initiatives including self-service capabilities
- Implementing Service Level Indicators & Objectives for the platform
- Implementing and maintaining datadog dashboards for the platform
- Defining and maintaining baseline monitors to be used by product teams
- Maintaining the observability repository that contains all service definitions and observability related configurations
- Maintaining the feature flagging repository containing all feature flagging definition for product teams
- Maintaining Pager Duty definitions and overall administration
- Fine tuning monitors to ensure alerts are triggered appropriately
- Leading an action center during a production incident, fostering collaboration across the bank to resolve the outage
- Advising product and platform on engineering best practices to ensure services are built with observability and scalability from the start
- Maintaining overall platform health by monitoring key metrics
- Maintaining and extending the SRE API written in python and deploy to Kubernetes
ROLE REQUIREMENTS
- Bachelor’s degree in computer science, electrical or electronic engineering, Information Technology, or relevant field
- 7+ years of software and platform engineering experience building and supporting scalable services
- 3-5 years experience in writing infrastructure as code (Terraform, AWS CDK, Cloudformation)
- Solid experience using observability platforms like Datadog
- Experience with microservices architecture and Restful API
- Solid Kubernetes experiencing displaying end to end deployment and maintenance of clusters including designing and building infrastructure as code required to deploy the cluster and required cloud resources that support the cluster
- Experience with Kubernetes custom resource management and deployment
- Solid experiencing deploying Kubernetes resources using Helm Charts
- Experience in fine tuning Kubernetes HPA configs
- Moderate experience using go/python programming language
- Solid experience using GitOps and general git based operations
- Solid infrastructure as code background displaying experience in designing, implementing and maintaining IAC design patterns that manage large scale cloud environment.
- Solid AWS experience, displaying advanced understanding of cloud architecture and maintaining distributed systems
- Experience maintaining queuing systems like AWS SQS and event streaming platforms like Kafka
- Experience supporting mobile applications
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
- Manages Complexity
Closing Date
go to method of application »
Job Description
- OM Bank is currently looking for a Front-end engineer to join OM Bank. The candidate will be responsible for building and implementing end-to-end Front-end solutions written mainly in Flutter and React.
KEY RESULT AREAS
- Write clean code that is easy to read, easy to change, and works as expected
- Responsible for building end to end digital solutions written in flutter or react
- Adherence to software engineering best practices and design patterns that are relevant to the tech stack and overall technology strategy
- Stakeholder engagement including product owners, business analysts, designers, solution architects, platform engineers, site reliability, quality assurance, release engineering and customer platform team
- Working closely with quality assurance team to automate testing and integrate with delivery pipeline
- Managing and continually improving frontend delivery pipelines
- Adherence to Agile ways of working
- Managing expectations with the scrum master to ensure an accurate scope of work is planned
- Document code, processes and workflows to ensure seamless collaboration with other engineers
- Consistently ship small features and improvements with minimal
- Translate designs and wireframes into high quality, maintainable code
- Integrate frontend code with backend APIs
- Maintain and improve internal design systems and component libraries
ROLE REQUIREMENTS
- Bachelor’s degree in computer science, electrical or electronic engineering, Information Technology, or relevant field
- 5+ years of software engineering experience building native android, iOS, flutter or react native
- Experience with API integrations using OpenAPI
- 5+ years experience with building web applications using React, NextJS or similar frameworks or libraries
- Experiencing using GitOps and general git based operations
- Experience working with Launch Darkly and implementing feature flags for all features rolling into the app
- Solid understanding of git and branching strategies like trunk based branching
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
- Manages Complexity
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts
- Meets monthly sales targets in terms of lending and other products.
- Meets collections and arrears targets in terms of lending products.
- Educates clients on responsible use of credit and effective money management.
- Establishes a new business pipeline through marketing, lead generation and tracking.
- Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
- Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
- Provides excellent face to face and telephonic service to customers.
- Builds sustainable relationships that enhances the brand.
- Delivers on daily production standards and adheres to service and quality standards
Skills
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Closing Date
go to method of application »
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Solutions Analysis
- Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
Customer Relationship Development / Prospecting
- Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Business Development
- Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Data Exploration
- Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- RE5 Qualification (advantageous)
- Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
- Track budgets and report variances to more senior colleagues.
- Organizational Capability Building
- Provide coaching to team members to develop their skills.
Skills
- Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Demonstrates Self-Awareness
- Develops Talent
- Drives Results
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- RE5 Qualification (advantageous)
- Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
- Track budgets and report variances to more senior colleagues.
- Organizational Capability Building
- Provide coaching to team members to develop their skills.
Skills
- Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Demonstrates Self-Awareness
- Develops Talent
- Drives Results
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
Purpose of the Job
- Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company. Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries.
Critical objectives and responsibilities:
Provide quality direct sales service that results in the production of business from new and existing sources.
- Identify and execute on innovative methods to build own insurance portfolio.
- Prospect for new clients through networking, cold calling and door to door canvassing.
- Manage and drive portfolio profitability and growth by ensuring that on-going service and support (amendments, renewals, and claims) provided to clients is delivered on time and improves the quality of the business underwritten.
- Conduct a comprehensive risk evaluation for the client.
- Provide solutions to clients by selling non-life products aligned to their needs.
- Continuously build client base to secure future portfolio growth.
- Identify and action on cross & up selling opportunities across all products.
- Sell according to agreed targets for the day, week and month.
- Maintain minimum agreed quote volumes.
- Maintain a minimum agreed quote to sales ratio.
- Maintain an agreed NTU – and Cancellation ratio.
- Perform after sales service tasks according to allocated portfolio of customers.
- Monitor and resolve escalated client queries and complaints timeously.
- Manage relationships with clients and ensure that Service Level
- Agreement standards are met or exceeded in all engagements.
- Retain existing business including renewal discussion in line business process and FAIS Code of Conduct.
- Create collaborative relationships with other department (underwriting/pricing, and claims) to determine process
- improvements designed to enhance the customer experience and create easy, value peace of mind.
- Manage time and workloads to ensure that deadlines and targets are met.
- Quality service delivery
- Proactively suggest improvements in service and relations where applicable.
- Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional service.
Cost control and governance adherence:
- Proactively ensure the use of time, resources, money, materials or equipment is in line with organizational policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
Quality people practices:
- Align own behavior with the organization’s culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the OMI team to deliver required service levels.
- Actively participate in the OMI team to ensure functional balanced scorecard objectives are achieved.
- Ensure achievement of own performance objectives.
- Actively participate in own professional development and career path.
Experience, knowledge & skills required:
- Grade 12
- Appropriate insurance qualification (FAIS and RE)
- More than 2 years’ experience working in customer service.
- Reliable vehicle
Competency Descriptors:
- Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.
- Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
- Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
- Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
- Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
- Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.
Skills
Competencies
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Plans and Aligns
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- We’re looking for a dynamic and digitally savvy Social Media Community Consultant/Manager to join our social media team. In this role, you’ll be the voice of the brand across our social platforms, managing conversations, nurturing relationships, and fostering a vibrant online community that reflects Old Mutual’s purpose and values, to be based in Cape Town at our Pinelands Offices.
- You’ll be responsible for implementing and integrating Old Mutual’s online community strategy across key platforms, which include but are not limited to Facebook, X (Twitter), Instagram, and LinkedIn. This includes driving meaningful engagement, ensuring timely and accurate responses, and growing an active, positive community around the brand.
- The role is fast-paced and deadline-driven, requiring strong collaboration with both internal teams and external partners. The ideal candidate is proactive, customer-focused, and comfortable working in an environment that demands agility, empathy, and professionalism even outside of core working hours when needed.
Responsibilities :
Community Management & Engagement
- Act as the frontline voice of Old Mutual across platforms including Facebook, X (Twitter), Instagram, LinkedIn, and others.
- Monitor and respond to conversations timeously via Data EQ Engage, ensuring SLAs and tone-of-voice guidelines are met.
- Foster genuine two-way communication with customers and followers, maintaining a positive and informative brand presence.
- Escalate, track, and resolve customer queries in collaboration with internal business units.
- Advocate for customers internally by sharing insights, feedback, and emerging trends.
Customer Service & Reputational Management
- Handle complex or escalated social media queries with empathy and professionalism, ensuring swift and effective resolution.
- Manage reputational risk by identifying and escalating potential issues or crises early.
- Partner with Legal, Compliance, and Communications teams to ensure accurate, brand-safe responses.
- Champion best-in-class digital customer service that reinforces trust in Old Mutual.
Campaign Support & Strategy Implementation
- Support implementation of the social media strategy by collaborating with the broader social media, content, and marketing teams.
- Drive efficiencies in community management workflows and share feedback for continuous improvement.
- Provide valuable insights from customer interactions to inform campaigns and content planning.
- Help execute engagement strategies that build community, advocacy, and brand affinity.
Monitoring, Reporting & Insights
- Track performance metrics, engagement trends, and sentiment shifts across social platforms.
- Deliver weekly and monthly.
- Identify key learnings and opportunities to improve response quality and turnaround time.
- Monitor emerging trends and competitor activity to keep Old Mutual’s social presence relevant and competitive.
Risk & Compliance
- Adhere to all risk, compliance, and governance requirements for digital channels.
- Maintain confidentiality and ensure responsible handling of customer information.
- Support internal audit and assurance processes as needed.
Requirements
- Matric and a relevant 3-year qualification (preferably in Marketing, Communications, or a related field).
- 2+ years’ experience in social media community management, ideally in a corporate or financial services environment.
- Experience using Data EQ Engage (or similar social media tools).
- Proven ability to manage high volumes of social media interactions with professionalism and accuracy.
- Strong understanding of online customer engagement, digital reputation management, and social media best practices.
- Excellent written and verbal communication skills.
- Strong stakeholder management and problem-solving ability.
- Comfortable working flexible hours, including weekends or after-hours during peak periods or crises.
Skills & Competencies
Social Media Expertise
- Deep understanding of major social media platforms (Facebook, X/Twitter, Instagram, LinkedIn, YouTube, TikTok).
- Knowledge of community management best practices, tone, and engagement techniques.
- Experience using social media management and reporting tools.
- Strong understanding of digital trends and how to apply them in a corporate context.
Customer Engagement & Communication
- Exceptional written and verbal communication skills.
- Ability to adapt tone and messaging for different audiences and scenarios.
- Empathy and professionalism when handling customer queries or complaints.
- Conflict resolution and active listening skills.
Brand & Reputation Management
- Strong awareness of brand voice and reputation management principles.
- Ability to identify, escalate, and manage potential crises quickly and calmly.
- Sound judgment when balancing customer needs with business priorities.
Analytical & Reporting Skills
- Ability to interpret social media metrics and derive actionable insights.
- Competence in preparing performance reports and highlighting key trends.
- Detail-oriented, with the ability to track engagement, response times, and campaign impact.
Collaboration & Relationship Building
- Works well across teams (Marketing, Communications, Customer Care, Legal, etc.).
- Builds strong internal and external stakeholder relationships.
- Open to feedback and proactive in sharing insights that can improve strategy or process.
Personal Attributes
- Highly organized with excellent time management skills.
- Calm under pressure and adaptable to changing priorities.
- Deadline-driven and self-motivated with a strong sense of accountability.
- Passionate about delivering great customer experiences.
- Flexible to work outside regular hours when required.
- Core Competencies (aligned to Old Mutual values)
- Customer First: Puts the customer at the heart of every interaction.
- Collaboration: Works effectively with diverse teams and perspectives.
- Agile Innovation: Adapts quickly and embraces new ways of doing things.
- Leading with Influence: Communicates with confidence and credibility.
- Personal Mastery: Committed to continuous learning and growth.
- Change as a Way of Executing: Thrives in an evolving digital landscape.
Skills
- Action Planning, Analytical Thinking, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Digital Literacy, Evaluating Information, Executing Plans, Gaps Analysis, Management Reporting, Media Management, Numerical Aptitude, Report Review, Solution Analysis
Competencies
- Business Insight
- Communicates Effectively
- Cultivates Innovation
- Customer Focus
- Decision Quality
- Manages Ambiguity
- Manages Complexity
- Optimizes Work Processes
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
Method of Application
Use the link(s) below to apply on company website.
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- Advancing Financial Adviser- Thohoyandou, Giyani
- Consultant : Social Media Community
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