Current Opportunities at Hollywoodbets

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 12 months experience within the Retail, Gaming or Betting industry.

A Bonus To Have:

• 1-2 Years leadership experience.
• Valid driver’s license.
• Diploma/ Degree/ NQF 4 Learnership.

What You’ll Do For The Brand:

Branch Growth:

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team members must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches).

Cash Administration:

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• The recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims; o Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting:

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage the branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management:

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all cameras inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance:

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that those facilities are well maintained and in good working conditions.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Offline).

Compliance:

• Compliance and adherence to the company’s internal control policy.
• Ensure compliance with company, legislative and legal requirements
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance with the code of ethics and escalate fraudulent activities.
• Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication:

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.

People Management:

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new recruitment documentation is submitted timeously to the Human Resources department.

Guest Service:

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Proactively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values:

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Excellent attention to detail.
• Demonstrate a good understanding of betting procedures.
• Ability to understand the different betting types.
• Strong people management and problem-solving skills.
• Be accountable.
   

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With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 years practical auditing/accounting experience
• Valid driver’s license
• Computer literate skills

A bonus to have:

• Completed or studying towards auditing will be advantageous
• Pastel Evolution Knowledge

What You’ll Do For The Brand:

• Financial Metrics/Operational Duties
• Work closely with the relevant senior accountant(s) and Group iBranch Accountant.
• Collect and analyse data to detect reconciliation weaknesses and identify key and residual risks.
• Ensure all transactions are accounted for in Pastel and reconciled
• Reconciliation of Mobile Vouchers and ensuring adequate controls are implemented to safeguard the company against financial loss.
• Reconciliation of Tax2/Tax3 Data to ensure accuracy of gambling tax payments.
• Maintain and enhance daily, weekly and monthly reconciliations
• Implementing controls for third party integrations and ensuring transactions are auditable.
• Escalate client debit balances and reconciliation variances that have not been cleared within the standard operating procedures/timeframe
• Work closely with the development and operational teams to test interactions and new products.
• Ensure supporting financial records are accurate and reliable and available prior to new product deployment (data, tax, balances report and balancing the account reports). Where there are deviations to this notification of senior management is required.
• Oversee the deployment of new reconciliation software and/or related processes
• Ensure daily reconciliation signoffs are performed by the team on the nominated software
• Support junior staff and assist with the resolution and escalation of variances
• Submit a daily report summarising key aspects of the daily sign offs
• Identify and rectify weaknesses within procedures, processes, policies and related internal control frameworks
• Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques
• Perform consulting activities and ad hoc assignments as they arise
• Ensure deadline is met for relevant tasks
• Timeous and accurate reporting of findings with material value or material risk
• Working on new projects

Compliance, risk and quality

• Creating, maintaining and enforcing company policies and procedures
• 100% compliance with health and safety regulations (where applicable)
• Compliance with relevant laws and regulations relating to iBranch operations
• Support the group ibranch account regarding the maintenance of the risk register
• Intense focus on quality with regards to communication, capturing, documentation etc
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons - of which is substantiated by facts with no numbers in the formulas
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Ensure Monthly recons are finalised and saved with supporting photos on the designated software
• Summarise the detailed daily findings on the designated software and submit a daily report to the
• Group retail accountant and Group Risk and Finance Manager.
• Effectively deal with internal, external, SARS, NCA and BEE auditors
• Promote declaration of all gifts and report suspicious requests to clear queries from departments responding to queries
• To escalate a single shortage of R2k or greater to the Group ibranch Accountant and or Group Risk and Finance Manager
• Promote declaration all conflicts of interest upfront
• Promote a culture of confidentiality within the business with regards to the protection of personal information
• Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions.
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations
• Ensure that relevant IBranch Policies, Procedures, Manuals and training manuals are maintained and updated accordingly
• Ensure that various iBranch templates/forms/agreements/ T&Cs are maintained and updated accordingly

Growth and new markets/products

• Key supplier relationship management
• Source new products/innovations/robotics/artificial intelligence/predictive analysis
• Development of existing products/software
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
• Assist with company projects or lead company projects as allocated from time to time

What You’ll Bring To The Team:

• Good facilitation and presentation skills
• High attention to detail
• Good communication skills
• Demonstrate high energy, enthusiasm and motivation in execution of work.
• High sense of accountability towards work
• Administration and coaching skills
• Proficient in training methodologies and soft skills