Current Vacancies at Sanlam Group

Purpose of the Role

Note this position is for a fixed term contract for 12 months.

• This is a specialist position that reports directly to Operations Manager: Underwriting. The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in telephonic support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions. 

Key responsibilities include:

Assess and execute medical underwriting to support:

• Telephonic support for sales (main function)
• Review of referred underwriting quotes;
• Facilitating communication of medical declines to clients;
• Quality Assurance
• Client policy amendments with underwriting changes/impact (Servicing)
• Claims process

Overview of Role Responsibilities (Level 1-13)

Underwriting Insurance Cases - Level 4 - Process Expert

• Prepare new business and renewal quotations by referring to rating manuals and performing calculations in accordance with prescribed formulae to ensure that prices quoted meet the organization's commercial objectives.

Organizational Risk Management- Level 4 - Process Expert

• Gather, monitor, and analyze risk data and recommend further investigation. Involves using established risk management models, systems, and protocols and working under direction.

Regulatory and Compliance Management- Level 4 - Process Expert

• Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.

Applicant Insurance Risk Assessment- Level 4 - Process Expert

• Contribute to daily operations in insurance risk assessment for a moderate number of applications, reviewing moderate amounts of risk and sensitivity.

Underwriting Automation- Level 4 - Process Expert

• Help with research and analysis to support the development, validation, and improvement of automated underwriting processes and systems.

Managerial Experience

• Not applicable

General Experience

• Sound experience and understanding of straightforward procedures or systems (Minimum 1 year)
• Experience in financial distribution sales and servicing, specifically in a call centre environment
• Experience in processing of new business in a life insurance
• 2-3 years medical underwriting experience
• Nursing or medical background experience

Required Skills

Underwriting Risk Assessment - Intermediate

• Works at an intermediate level to use and apply knowledge of the information gathering process, in particular relating to the factors that affect the acceptance and underwriting of risks. Typically works with guidance.

Underwriting Process Principles - Intermediate

• Works at an intermediate level to use underwriting processes and procedures so that new risks, alterations, renewals and/or cancellations can be processed in an accurate and timely manner. Typically works with guidance.

Underwriting Management - Intermediate

• Works at an intermediate level to use the factors that affect the performance of an underwriting portfolio and how risk exposure can be monitored and controlled. Typically works with guidance.

Underwriting Process Optimization Techniques - Intermediate

• Works at an intermediate level to improve underwriting processes, enhancing risk assessment accuracy, streamlining policy approvals, and ensuring regulatory compliance. Typically works with guidance.

Insurance Products and Services - Intermediate

• Works at an intermediate level to use and apply the full range of insurance products and services in the market. Typically works with guidance.

Insurance Principles and Practice - Intermediate

• Works at an intermediate level to use and apply the core principles of insurance. Typically works with guidance.

Education

• Undergraduate Degree / Honours Tertiary Degree
• Diploma with 2 years related experience.

Required Behavioural Competencies

• Ensures Accountability
• Plans and Aligns
• Manages Complexity
• Optimises Work Processes
• Financial Acumen
• Decision Quality
• Cultivates Innovation
• Customer Focus
• Drives Results

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Purpose of the Role

• At Sanlam Life & Savings, technology is more than systems and platforms. It’s how we enable millions of South Africans to plan, protect, and grow their financial futures.
• We’re looking for a Senior Backend Software Engineer who loves building robust, well designed software — someone who’s motivated by scale, impact, and technical craftsmanship, and who wants to help modernise and shape one of the country’s largest financial services environments.
• As a Senior Backend Software Engineer, you’ll be a core member of a modern, product aligned engineering squad, working closely with product, architecture, and platform teams to deliver meaningful outcomes. 

Overview of Role Responsibilities

Output/Core Tasks:

• Actively participate in agile ceremonies (stand‑ups, planning, reviews, retrospectives) and contribute to continuous improvement of team ways of working.
• Collaborate with the Product Owner and Tech Lead to translate product and business requirements into well‑scoped technical work and delivery increments.
• Take ownership of delivering high‑quality software that meets sprint and release goals, with a strong focus on reliability, maintainability, and performance.
• Contribute to solution design and technical decision‑making, ensuring alignment with agreed architectural standards and patterns.
• Write clean, well‑tested, and well‑documented code, adhering to engineering best practices and team coding standards.
• Embed quality into development through unit tests, integration tests, and automated checks as part of the CI/CD pipeline.
• Support deployment, observability, and operational readiness of services across testing and production environments, working closely with platform and DevOps teams.
• Communicate progress, risks, and dependencies transparently within the team, and proactively raise issues that may impact delivery.
• Share knowledge, patterns, and learnings with peers through code reviews, documentation, and informal mentoring.
• Continuously improve your technical skills and contribute to improving the team’s engineering practices, tools, and delivery capabilities. 

Required Qualifications

• Relevant Computer Science degree or diploma
• Honours or postgraduate degree preferred
• Java Certification will be advantageous 

Experience

• 5+ years’ professional experience building and maintaining enterprise grade backend applications using Java.
• Proven experience working as a senior individual contributor within agile delivery teams, contributing to production systems at scale.

Backend & Java Engineering

• Strong proficiency in Java, with a deep understanding of object oriented design principles, data structures, and core language constructs.
• Solid experience designing and building server side applications using the Spring ecosystem, including Spring Boot, Spring MVC, Spring Security, Spring Data, and Spring Batch.
• Experience building and integrating RESTful APIs for internal and external consumers.

Architecture & Design

• Hands on experience with microservices/ miniservices based architectures, including common design patterns, service integration, and resilience considerations.
• Ability to contribute to solution design and technical discussions, balancing functional requirements with non functional concerns (performance, security, scalability, maintainability). 

Testing & Quality Engineering

• Strong experience with automated testing practices, including unit and integration testing using frameworks such as JUnit and Mockito.
• Understanding of testability, clean code principles, and embedding quality into the development lifecycle 

DevOps & Delivery

• Practical experience working within CI/CD pipelines and modern delivery workflows.
• Hands on exposure to build and deployment tooling such as Maven, Gradle, Docker, and Kubernetes.
• Familiarity with version control and collaboration tools including Git, Jira, and Confluence.
• Experience supporting deployments and operational readiness in test and production environments.

Data & Persistence

• Experience working with relational databases and ORM technologies, including JPA and Hibernate.
• Ability to design and work with data models and SQL as part of backend service implementation.

Enterprise & Platform Context (Advantageous)

• Experience with enterprise integration and middleware technologies (e.g. messaging platforms, application servers).
• Exposure to large scale enterprise environments and legacy platforms, with the ability to modernise or integrate where required.

Ways of Working

• Good understanding of the Software Development Lifecycle (SDLC) and agile development practices.
• Experience working within scaled agile or large delivery environments is advantageous.

Domain Knowledge (Advantageous)

• Experience within financial services environments, particularly life insurance or related domains, is beneficial.

Knowledge

• Sound knowledge of backend architecture concepts, including service‑based designs, integration patterns, and non‑functional considerations (performance, security, resilience).
• Solid grounding in clean code and object‑oriented design principles, and how they support maintainable systems.
• Understanding of impact and risk analysis for technical changes across applications, data, and dependent systems.
• Knowledge of modern software delivery practices, including CI/CD concepts, release management, and production readiness.
• Familiarity with quality engineering concepts, including automated testing strategies and their role in fast, reliable delivery. 
• Understanding of agile and iterative delivery models and how cross‑functional teams collaborate to deliver outcomes.

Competencies

• Strong analytical and problem‑solving ability, with attention to detail and numerical accuracy.
• Able to think conceptually and translate complex problems into practical solutions.
• Clear and effective communicator, able to collaborate well with both technical and non‑technical stakeholders.
• Results‑oriented, taking ownership of outcomes and following through on commitments.
• Strong quality mindset, with a focus on building reliable, maintainable solutions.
• Curious and learning‑oriented, actively seeking to improve skills and stay current with evolving technologies and practices. 

Required Behavioural Competencies

• Ensures Accountability
• Tech Savvy
• Manages Complexity
• Decision Quality
• Optimises Work Processes
• Business Insight

Closing Date: 17 November 2026

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Purpose of the Role

• As a team player in the SGT SAP CoE team, you and your team will deliver development, integration, extension and automation services across Sanlam’s hybrid SAP estate, including S/4HANA Finance and GRC on RISE with SAP, SAP ECC HCM on-premise, SuccessFactors, SAP Data Services, Insurance Analyzer / PaPM transition activities, SAP Fiori and SAP Business Technology Platform (BTP).
• You will lead SAP development and integration specialists responsible for business-as-usual change, project delivery, cloud-operated SAP integration, clean-core compliant extensions, and fit-for-purpose automation. The role must guide solution choices between in-core configuration, released APIs, side-by-side BTP extensions and governed integration patterns.
• You will act as a subject matter expert on modern SAP development, integration and AI-enabled engineering practices, including RAP/CDS/OData, SAP Integration Suite, API-led and event-driven integration, SAP Cloud ALM, SAP Build, Business Application Studio, Joule for Developers and SAP Business AI enablement where appropriate.
• You will still undertake selected development and integration requests directly, while coaching the team to follow Sanlam SAP CoE governance, BTP governance, clean-core principles, secure-by-design integration and DevSecOps-aligned delivery practices.

Key Responsibilities

Leadership & People Management

• Lead and manage the Development & Integration team.
• Set individual and team objectives aligned to the SAP CoE and IT strategy.
• Conduct performance management, goal setting, coaching, and development discussions.
• Manage employee engagement, wellbeing, and retention.
• Plan succession and talent development activities.
• Drive a culture of accountability, collaboration, continuous improvement, and innovation.
• Receive, assess, prioritise and allocate JIRA requests, ensuring appropriate separation between BAU, project, integration and technical debt work.
• Ensure periodic client and stakeholder cadences for alignment, prioritisation, escalation and capacity planning.
• Defining of and maintain development standards within the SAP CoE, adhering to best practice for this hybrid landscape
• Maintain resource levelling across support, project delivery, BTP, integration and AI enablement demand.
• Enforce Release, Incident, SAP Change Management, audit, security and SAP CoE governance procedures.
• Ensure development and integration decisions comply with BTP governance, clean-core principles, approved architecture patterns and formal design review requirements.
• Lead the modernization of custom code, integrations and extensions to support RISE with SAP, SAP BTP Cloud Foundry and hybrid landscape operations as well as SuccessFactors.
• Guide the transition from point-to-point integration to centrally governed Integration Suite, API-led and event-driven patterns.
• Troubleshoot technical defects across ABAP, BTP, integrations, Fiori, workflow and hybrid connectivity layers.
• Advise functional teams and business stakeholders on enhancement options, including standard SAP functionality, released APIs, side-by-side extensions, automation and embedded AI features.
• Provide uplift, mentoring and technical standards for internal resources.
• Undertake selected development and integration requests while ensuring knowledge transfer, documentation and operational handover.

Qualification

• Matric
• Bachelor’s degree or Diploma, preferably in Computer Science, Information Technology or a related field. 
• Relevant SAP certifications in SAP BTP, Integration Suite, ABAP development, SAP S/4HANA, SAP Cloud ALM, SAP Build and/or SAP Business AI will be advantageous

Knowledge Requirements

• Working technical knowledge of SAP S/4HANA Finance, GRC, ECC HCM, SuccessFactors, SAP Data Services, Master Data Governance, Insurance Analyzer and/or PaPM-related transition concepts.
• Strong knowledge of SAP BTP as Sanlam’s enterprise extension and integration platform.
• Knowledge of clean-core principles, side-by-side extensibility, released APIs, ABAP Cloud and upgrade-stable development practices.
• Knowledge of SAP Integration Suite, API Management, Cloud Connector, event-driven integration and secure hybrid integration patterns.
• Awareness of Joule for Developers, SAP Business AI, generative AI governance and responsible AI usage in SAP solution delivery will be advantageous.
• Knowledge of DevSecOps practices using SAP and enterprise tooling will be advantageous.
• Ability to interpret, interrogate and challenge written requirements, with a strong focus on fit-for-purpose architecture and operational sustainability.
• Ability to prioritise work based on operational risk, regulatory/audit impact, roadmap commitments and capacity constraints.
• Ability to deliver in accordance with strict deadlines while maintaining documentation, handover and support quality.

General Experience

• 7 years in SAP development and integration, including ABAP and modern SAP integration tooling.
• 3 years working with SAP S/4HANA and SAP BTP, preferably in a hybrid or RISE with SAP / Cloud ERP operating model.
• Practical experience with SAP Integration Suite / CPI-S, APIs, OData, IDoc/RFC integration and secure connectivity patterns.
• Leading or coordinating technical teams, backlog prioritisation, release/change governance and stakeholder engagement.
• SAP Cloud ALM, BTP Cloud Foundry migration, clean-core remediation, custom-code modernization, or AI-assisted development will be advantageous.
• Regulated financial services or similarly controlled enterprise environments will be advantageous.
• DevSecOps practices, source control, CI/CD and controlled transport/release governance will be advantageous.

Required Behavioural Competencies

• Highly responsible with ability to work independently and make pragmatic technical decisions.
• Strong thirst for knowledge and continuous learning across SAP cloud, AI, integration and security topics.
• Excellent interpersonal and communication skills, including the ability to explain technical choices to functional teams and business stakeholders.
• Strong client focus and service ownership mindset.
• Excellent time management and prioritisation skills.
• Self-motivated with a strong focus on delivery, quality, documentation and operational handover.
• Strong analytical thinking and problem-solving skills.
• Able to work under pressure individually and as a member or leader of a team.
• Team player with a coaching mindset and commitment to building internal SAP CoE capability.
• Security-conscious, governance-aware and comfortable operating in a regulated financial services environment.

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Purpose of the Role

• As a team player in the SGT SAP CoE team, you will deliver SAP S/4HANA system configuration, functional support, testing, documentation, business engagement, and process improvement services across Management Accounting, Financial Planning & Analysis (FP&A), and Controlling (CO).
• This role is positioned as a full-process Management Accounting and FP&A functional specialist, combining hands-on system configuration capabilities with practical support for controlling master data governance, strategic budgeting, forecasting cycles, allocation rules, cost summarizations, and integrated financial planning within the SAP S/4HANA operating environment.
• The role requires strong functional configuration and operational understanding of SAP CO processes, with working knowledge of Finance (FI) integration touchpoints relevant to General Ledger, cost allocations, profit center accounting, period-end close alignment, management reporting, and transport change management.

Responsibilities

• SAP S/4HANA Controlling System Configuration & Support: Perform functional system configuration, maintenance, and support across Cost Center Accounting (CO-CCA), Profit Center Accounting (CO-PCA), Internal Orders (CO-IO), and Profitability Analysis (CO-PA).
• Management Accounting & Allocation Configuration: Configure and maintain cost allocations, distribution/assessment cycles, overhead management structures, cost element hierarchies, and statistical key figures.
• FP&A Integration & Model Configuration: Support and configure strategic budgeting workflows, rolling forecasts, variance calculations, and integrated financial planning models within SAP S/4HANA.
• Finance Integration Alignment: Ensure seamless configuration alignment with FI/CO reconciliation, General Ledger posting impacts, intercompany allocations, sub-ledger touchpoints, and period-end close governance.
• Continuous Improvement & Tooling: Utilize SAP Fiori applications, JIRA incident analysis, functional specification preparation, hands-on system configuration, unit and integration testing, documentation, and leverage SAP Joule for Consultants (where available) as an enablement tool for SAP knowledge research and functional analysis against Sanlam SAP design standards.

Qualification

• Matric
• Bachelor’s degree in commerce, Accounting, Financial Management, or Information Systems/Information Technology.
• SAP CO (Controlling), SAP S/4HANA Financial Accounting, or CIMA/ACCA functional certification is preferred, but not required where candidate has sufficient practical CO configuration or FP&A experience.

Knowledge Requirements

• Good working knowledge and hands-on configuration experience in SAP S/4HANA Controlling (CO), Management Accounting, and integrated financial planning.
• Strong understanding of cost center accounting, profit center accounting, internal orders, allocation cycle configuration, variance analysis, and cost element hierarchies.
• Working knowledge of strategic budgeting workflows, rolling forecasts, and integrated financial planning model configuration.
• Understanding of SAP FI integration points (GL, intercompany allocations, sub-ledger postings, period-end close).
• Understanding of Master Data Governance (MDG) or controlling master data and configuration dependencies is mandatory.
• Ability to interpret written requirements, write functional specifications, execute system configuration, and create test evidence and process documentation.
• Ability to prioritize tasks based on operational needs, closing timelines, configuration effort, business risk, month-end impact, and support urgency.
• Strong hands-on experience in SAP CO allocation runs, cost summarizations, planning layouts, and period-end close exception support.
• Practical exposure to automated allocation tools, management reporting solutions, backlog reduction, or CO/FP&A process configuration improvement will be strongly advantageous.
• Proficient in MS Office (Excel, Word, Visio) with working experience in Solution Manager, JIRA, and Confluence.

General Experience

• 3 to 6 years of experience as an SAP CO, Management Accounting, FP&A, or related functional specialist with hands-on SAP S/4HANA configuration and support exposure.
• Hands-on system configuration and testing experience across SAP CO (CO-CCA, CO-PCA, CO-IO, CO-PA), allocation cycles, budgeting, forecasting, and month-end close support.
• Experience in controlling master data maintenance, system configuration, planning integration, or management reporting support.
• CO configuration or FP&A experience.
• Practical exposure to SAP Analytics Cloud (SAC), BPC, SAP Joule for Consultants, SAP Business AI, or AI-assisted SAP delivery practices will be advantageous.
• Proven ability to operate within a Business-as-Usual (BAU) Run environment using JIRA for incident resolution and SOLMAN transport change management.

Required Behavioural Competencies

• Organisational and prioritising skills with a performance-orientated, continuous improvement mindset.
• Strong problem-solving, configuration debugging, and analytical thinking skills.
• Process improvement, system configuration, and change adoption capability, especially in Controlling, Management Accounting, and FP&A processes.
• Resilient, self-motivated, and capable of delivering effectively under pressure against tight operational deadlines.
• Excellent written and verbal communication skills with a strong client focus to engage constructively with Finance, FP&A operational teams, and SAP CoE stakeholders.

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Purpose of the Role

• As a team player in the SGT SAP CoE team, you will deliver SAP S/4HANA functional support, testing, documentation, business engagement and improvement services across Procure-to-Pay (P2P), Materials Management (MM), Vendor Invoice Management (VIM) and related Accounts Payable processes.
• This role is positioned as a full-process P2P resource, with a strong practical capability to support and improve vendor invoice processing, workflow adoption, exception handling, invoice automation opportunities and business change within the P2P operating environment.
• The role requires good functional understanding of SAP MM and P2P processes, with working knowledge of Finance integration touchpoints relevant to vendor invoices, goods receipt/invoice receipt, vendor accounting, reconciliation and period-end support.

Key Responsibilities

• SAP S/4HANA Procure-to-Pay process support, including procurement, purchase orders, goods receipt, vendor invoice processing and invoice verification.
• Vendor Invoice Management support, including workflow adoption, exception analysis, invoice bottleneck identification, process improvement and user enablement.
• Materials Management support, including purchasing integration, goods receipt principles and procurement-related master data awareness.
• Finance integration awareness, including AP posting outcomes, GR/IR touchpoints, vendor account impacts and reconciliation dependencies.
• SAP Fiori applications, JIRA incident analysis, functional specification input, testing, documentation and continuous improvement activities.
• Use of SAP Joule for Consultants, where available and approved, as an enablement tool for SAP knowledge research, documentation support and functional analysis, with all outputs validated against Sanlam SAP design standards, business rules and SAP CoE governance.

Qualification

• Matric
• Bachelor's degree in Information Systems/Information Technology or a Bachelor's degree in Commerce.
• SAP MM, S/4HANA Sourcing and Procurement, SAP Finance integration or related SAP certification is preferred, but not required where the candidate has sufficient practical P2P, MM or VIM experience

Knowledge Requirements

• Good working knowledge of SAP S/4HANA Procure-to-Pay, Materials Management and Vendor Invoice Management processes.
• Strong understanding of procurement, purchase requisitions, purchase orders, goods receipt, invoice verification, exception handling and vendor invoice lifecycle management.
• Working knowledge of VIM workflows, invoice capture, exception queues, approval flow, bottleneck analysis and business adoption challenges.
• Understanding of SAP FI integration points relevant to procurement, vendor invoices, AP postings, GR/IR, vendor accounts, reconciliation and reporting.
• Knowledge of Kofax or related invoice capture solutions is recommended
• Knowledge of Master Data Governance (MDG) or supplier master data dependencies is mandatory.
• Ability to interpret and interrogate written requirements, functional specifications, JIRA incidents, test evidence and process documentation.
• Ability to prioritise tasks based on operational needs, invoice processing impact, business risk, month-end impact and support urgency.
• Ability to deliver in accordance with strict deadlines and work within SAP CoE governance processes.
• Understanding that SAP Joule for Consultants is an enablement and analysis support tool, not a replacement for Sanlam design authority, SME judgement or formal change governance.
• Exposure to OpenText VIM, Kofax, SAP Business Workflow, SAP Joule for Consultants, SAP Business AI or AI-assisted SAP delivery practices will be advantageous.

General Experience

• More than 6 years of experience as an SAP MM, P2P, Vendor Invoice Management, Accounts Payable or related functional support consultant, with SAP S/4HANA exposure.
• Experience in SAP Procurement, Materials Management, Accounts Payable, vendor invoice processing or Finance integration support.
• Configuration input and testing experience across SAP MM, P2P, VIM or related FI integration processes.
• Strong hands-on experience in SAP P2P, procurement, purchasing, goods receipt, vendor invoice processing and invoice exception support.
• Practical exposure to Vendor Invoice Management, invoice workflow support, exception handling, backlog reduction, invoice automation or AP process improvement will be strongly advantageous.
• Must have practical SAP S/4HANA procurement skills, including procurement process support, goods issuing and goods receipting principles.
• Proven ability to work in a Business-as-Usual BAU Run environment.
• Proven ability to work with JIRA incidents and business users to analyse, resolve, document and escalate support issues.
• Master data management skills in the Procurement or supplier master data area will be advantageous.
• Experience using SAP Notes, KBAs, SAP Help, internal knowledge bases or AI-assisted research tools to support issue resolution and documentation will be advantageous.
• Exposure to OpenText VIM, Kofax, SAP Business Workflow, SAP Joule for Consultants, SAP Business AI or AI-assisted SAP delivery practices will be advantageous.
• Working experience with Solution Manager, JIRA and Confluence.

Required Behavioural Competencies

• Organisational and prioritising skills.
• Performance orientated with a continuous improvement mindset.
• Problem solving and analytical thinking.
• Process improvement and change adoption capability, especially in Vendor Invoice Management and Accounts Payable processes.
• Proactive and able to work independently within approved process boundaries and against tight deadlines.
• Ability to analyse SAP incidents across P2P, MM, VIM, AP and FI integration touchpoints.
• Ability to document issue analysis, test evidence, resolution steps, training notes and escalation summaries clearly.
• Computer literate in MS Office with strong Excel / Word / Visio skills.
• Ability to work with competing priorities and changing requirements.
• Comfortable using approved AI-assisted tools such as SAP Joule for Consultants to improve research quality, documentation and learning velocity, while applying professional judgement and governance.

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Purpose of the Role

• Provides guidance on general accounting processes and ensures accurate and timely financial reporting. Supports business units with financial queries and ensures compliance with accounting standards and internal policies.

Overview of Role Responsibilities (Level 1-13)

Financial Management and Control- Level 5 - Application

• Track progress against budgets within established finance systems, and report variances to more senior colleagues.

Data Collection and Analysis- Level 5 - Application

• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Data Management- Level 5 - Application

• Help others get the most out of data management systems by providing support and advice.

Insights and Reporting- Level 5 - Application

• Contribute to the preparation of various data and analytics reports.

Financial Transactions Management- Level 5 - Application

• Maintain and update the financial transaction records within the organization's established systems to ensure accuracy and efficiency.

Required Skills

Database Reporting - Fully Competent

• Works with full competence to use database reporting tools and techniques. Typically works without supervision and may provide technical guidance.

Data Collection and Analysis - Fully Competent

• Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works without supervision and may provide technical guidance.

Categorizing and Classifying Information - Fully Competent

• Works with full competence to utilize systems and tools to support categorizing and classifying data and information. Typically works without supervision and may provide technical guidance.

Financial Accounting - Fully Competent

• Works with full competence to apply financial accounting principles, classifying, measuring and recording company financial transactions. Typically works without supervision and may provide technical guidance.

Review and Reporting - Fully Competent

• Works with full competence to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works without supervision and may provide technical guidance.

Information Retrieval and Searching - Fully Competent

• Works with full competence to utilize systems and tools required to search for new data or retrieve existing data in a database. Typically works without supervision and may provide technical guidance.

General Experience

• Minimum of 3 years Reinsurance / insurance experience within a finance environment
• Claims experience advantageous

Managerial Experience

• Not applicable

Education

• Undergraduate Degree or relevant certification

Required Behavioural Competencies

• Ensures Accountability
• Tech Savvy
• Plans and Aligns
• Manages Complexity
• Financial Acumen
• Optimises Work Processes

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Summary Job Description

• The Head: SLS Digital Client Engagement Channels will provide strategic business leadership across SLS's digital client channels and platforms, connecting client needs, servicing priorities, business strategy and technology enablement. The role will also collaborate with Sanlam business partners to enhance digital client experiences.

Job Purpose

• To lead the strategy, business ownership, prioritization and value realization of SLS digital client engagement channels, ensuring they deliver simple, connected and compelling experiences for clients. 
• The role will provide an integrated business voice for digital channels and work across market segments to align Product Propositions (including CBR), Marketing, Distribution, Servicing, Customer Experience, Business Transformation, and Technology to accelerate digital adoption, improve client outcomes and unlock business value.

Role Requirements (Outputs and Core Tasks)

Strategy and Direction

• Define and lead the SLS digital client engagement strategy and roadmap organized around client journeys rather than business lines, with the aim of driving frequent and meaningful engagement with clients over their lifecycle
• Own CLM strategy and engagement journeys across digital channels, integrated seamlessly with other engagement channels such as the contact center strategic digital initiatives and represent the digital client channel agenda within relevant executive and governance forums.

Portfolio Prioritisation and Investment

• Establish an integrated view of business demand across digital client engagement channels.
• Run one digital priority process that produces a single ranked portfolio, agreed across businesses, including the API and data work each business is responsible for delivering to support prioritized client journeys
• Shape investment priorities and business cases for material digital initiatives, linking investment decisions to clearly defined client and business outcomes.

Channel and Platform Ownership

• Provide business ownership across SLS digital client channels and platforms, including the Sanlam App, Sanlam Online (our public web-site and secure services web channel), and Glue (our data integration layer connecting our engagement channels with our product platforms).
• Establish consistent client journey design and experience standards across digital channels, ensuring seamless transitions between digital, contact center and adviser touchpoints.

Client Outcomes and Performance

• Drive digital adoption, client engagement, servicing effectiveness and measurable business value.
• Use client, channel and commercial insights to continuously optimize digital performance.
• Define and track a digital channel performance framework covering client success and engagement measures (e.g. adoption, engagement, client satisfaction, conversion and cost-to-serve), and report on channel value realization to executive stakeholders.
• Digital shift of service. Share a target with contact center and other engagement channel leaders for moving routine service to digital.

Partnership and Collaboration

• Partner with CBR to identify and deliver opportunities arising from the Sanlam GoTyme Bank partnership, creating connected client experiences across the broader Sanlam ecosystem for those offerings.
• Collaborate closely with Brand & Marketing, Customer Servicing, Customer Experience and Business Transformation functions to translate client and business priorities into executable digital roadmaps.
• Act as the single point of engagement with our digital delivery partners (internal and external), with one engagement model and a regular joint review of scope, funding and delivery.
• Business ownership of delivery - set priorities and scope for digital delivery teams, while their product and engineering leadership owns how solutions are built.

Governance and People Leadership

• Ensure digital channels meet regulatory, market conduct, information security and data privacy requirements, working in partnership with SLS Legal, Risk, Compliance and Technology.
• Build, lead and develop a high-performing digital team, fostering a client-centric, data-driven and agile culture.

Experience

• Significant senior leadership experience in digital channels, digital product/platform management, client experience or digital transformation.
• Proven experience shaping and delivering large-scale digital client propositions or ecosystems.
• Demonstrated ability to lead across complex, matrixed organisations and influence senior stakeholders.
• Strong commercial experience translating digital investment into measurable client and business outcomes.
• Financial services, banking or insurance experience will be advantageous

Qualifications

• Relevant Bachelor's degree in Business, Commerce, Technology, Digital, Information Systems or a related field.
• Relevant postgraduate qualification would be advantageous.

Competencies (Technical and Functional)

• Digital strategy and leadership
• Product and platform leadership
• Client-centricity and customer experience
• Strategic and commercial acumen
• Portfolio prioritisation and decision-making
• Data-led decision-making
• Cross-functional leadership and influence
• Transformation and change leadership

Knowledge and Skills

• Digital client engagement and omni-channel strategy
• Digital product and platform management
• Client journeys and experience design
• Digital servicing and adoption
• Business and technology integration
• Digital portfolio and investment management
• Data, analytics and performance measurement
• Financial services and emerging digital ecosystems
• Agile and product-based delivery models

Closing date 13 November 2026.