Current Vacancies at Siemens Healthineers

Your tasks and responsibilities:

Administration

• Backup management (control, execution, adjustment)
• LTS (Long-Term Storage) and media management
• Installation and rollout of workplaces
• Application configuration
• Audit analysis
• User management (user accounts and role administration)
• User profile management
• System configuration

 First level support and troubleshooting

• System monitoring (software and hardware testing processes)
• Message handling (software and hardware testing processes)
• Evaluation of system utilization
• Restart of system components
• Check and correction of data exceptions as agreed

Preventive maintenance activity.

• Maintenance task scheduling, for non-productive times to avoid a loss of system performance, or a downtime in production.
• Maintain the hardware components used for running systems according to the recommendations of their manufacturer.
• Implementation, Support and Maintenance of PACS / RIS, Advanced Visualisation and Cardiac PACS solutions

These implementation activities include:

• Implementation of Server hardware virtualisation according to prescribed guidelines
• Installation of required Operation System software as per prescribed guideline documentation
• Installation of required database and required services as per prescribed guideline.
• Installation of Siemens Healthineers procured Software Applications
• System configuration as determined by customer accepted Solution proposal and Statement of Work
• Installation and configuration of Server client workplaces
• Completion of prescribed post installation activities as per prescribed installation guidelines
• Go-live support.
• System hand over from Implementation to Customer Support

Your qualifications and experience:

• Diploma Clinical Engineering / Clinical Technologist / ICT (Hardware, software) Radiography
• Technology/ IT Knowledge
• Valid driver’s license
• Own vehicle advantageous
• You must be able to work overtime during week and weekends as well as on public holidays.
• High performer
• Analytical thinker
• Additional soft skills (confidence, communication, business skills
• Must be South African Citizen
   

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Your tasks and responsibilities:

• Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
• An overall understanding of customer care and experience management essential

Your qualifications and experience:

Minimum Required Skills and Knowledge

• Medical Device experience is preferable
• Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment.
• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
• Basic computer usage and debugging skills
• Fundamental knowledge of delivery system networks and networking techniques.
• Basic understanding of imaging systems
• Capable of performing routine maintenance such as follow ups, PMIs and minor STBs
• Basic accelerator theory knowledge.

Other Desired Skills and Knowledge

• BSC; BTech; BEng - in Electrical Engineering is essential
• Be able to interpret customer concerns and translate to machine issue.
• Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
• Excellent fluency in English, verbal and written, required, Fluency in other languages would be a plus but not mandatory.
• Software and computer skills are required
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.
• Willingness to travel for business as required
• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
• Must understand team collaboration and have effective networking skills.
• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.