Data Centre Jobs at Teraco

OBJECTIVES MAIN FUNCTIONS OF THE JOB

• Full installation & Decommissioning of communication cables in line with customer requirements (CAT5e, CAT6 and Fibre). This will include; installing, testing and labelling new cables, uploading test results and documenting cable routes within stipulated SLA turn around times
• Testing and troubleshooting cabling issues which will include CAT6, Singlemode & Multimode fibre cabling with appropriate testing instruments, i.e. OTDR, Power Meter, Light Source, Copper & Coax testers, etc
• Basic network understanding and troubleshooting methods, Loopback testing on copper, fibre, SFP’s, etc
• Power Distribution Unit (In Rack PDU) configuration, physical installation, firmware updates and fault finding.
• Executing Remote Hands requests on behalf of clients, where the requirement will be to reboot servers, patching, labelling, auditing and Tape / Media swaps
• Knowledge with working in the Wireless and PTP space. This will include the use of doing media conversion from fibre to copper and vice versa.
• Comply to working methods ensuring all SLA and MSA’s are achieved
• Maintaining good working methods to ensure uptime of 99.99% of data cabling infrastructure
• Run all scheduled jobs as instructed by the Infrastructure Supervisor / Data Centre Manager
• Conduct administrative tasks to ensure efficient and organized data centre systems
• Ensure work operations are carried out in an efficient and timely manner.
• Where necessary liaise with other support staff to ensure uptime maximization and delivery of high-quality services.          

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

QUALIFICATIONS AND EXPERIENCE

• Minimum 3 years relevant cabling experience required
• 5 years preferable
• Good knowledge on Data Centre Environments preferable
• Networking experience advantageous
• Cabling and or Product certification required

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Main function of the Job 

• Monitoring, repair and maintenance of all critical Data Center infrastructure including but not limited to Electrical Distribution, Control, Fire, Generator, HVAC and UPS Systems. 
• Electrical subject matter expert, supporting a larger team of technicians with varying skill and qualification levels.
• Performing and managing planned and preventative maintenance of Data Center infrastructure either self or by OEM contractor.
• Fault finding and identification on critical infrastructure, implementing repairs or management of OEM contractors to ensure minimal impact on the supported environments with an aim to reduce overall return to service time.
• Continuous optimisation of all infrastructure to ensure maximum efficiency gains with a keen eye for continuous improvement.
• Proactive working methods to ensure that all client SLA parameters are maintained.
• Monitor critical environments to ensure maximum uptime measured against 99.999% uptime principals with swift and efficient resolution of any identified issues.
• Switching and isolation of electrical distribution and HVAC equipment prior to maintenance or repairs.
• Assist project and consultant teams with installation, commissioning and accepting for service of new plant and associated equipment.
• Daily walk arounds and inspections of supporting infrastructure to minimise the risk of unplanned outages and ensuring plant under your control remains at industry leading standard.   
• Regular inspection and potential rewiring of control systems and panels to ensure the environment remains in day 1 condition.
• Offering technical support at our facilities by performing a supporting role with control system/network installation, configuration, and troubleshooting in order to ensure optimum performance of the data center plant.
• Continuous monitoring of all supporting systems within data halls and processes to ensure smooth and uninterrupted operation of the facility.

Compliance

• Maintain compliance in accordance with all Company policies, procedures and legislative requirements and codes.
• Active participation with various teams to ensure current ISO certifications are maintained.
• Working methods to ensure that all client SLA’s and MSA’s are met and maintained.
• Meet agreed inter-departmental OLA’s (Operational Level Agreement’s)
• Proactive Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance towards unsafe work practices.

Qualifications and Experience

• Trade Tested Red Seal Electrician
• Certified wireman would be advantageous but not an absolute requirement.
• Previous working experience in heavy manufacturing, instrumentation or industrial electrical systems would be advantageous. 
• Knowledge or exposure to industrial control systems i.e. Siemens, Schneider, Beckhoff, etc would be advantageous.
• A minimum of 2 years post qualification work experience.
• Previous data centre experience would be advantageous. 
• Knowledge of other critical environments would be advantageous.