Job Opportunities at Old Mutual South Africa

Job Description

Our graduate programme is designed to seek out and invest in young talent whilst creating a pipeline of individuals who are ready to:

• own their own development
• make their mark in the working world
• face challenges head-on, and
• boldly take on the future

This 18-month programme will provide you with an opportunity to launch your career with Old Mutual. During the programme, graduates will be given an opportunity to rotate through various business units across the OM business for example:

• Balance Sheet Management
• Old Mutual Investments
• Group Risk
• Non-Life Businesses
• Internal Consulting
• Product Development
• We will partner with you to craft a great career with Old Mutual that is in line with your career aspirations
• Your voice is important to us and we will provide engagement platforms and tools to encourage meaningful dialogue
• You’ll be exposed to a great culture based on diversity and inclusion that forms a strong foundation of our values
• You’ll receive continuous coaching and development opportunities
• You’ll gain access to industry experts as mentors and coaches
• You’ll gain access to excellent learning and development opportunities
• You’ll have an opportunity to make a difference in the communities in which we operate
• You’ll benefit from a robust and structured programme

Requirements: Skills and Qualifications 

• Masters/MCom in a quantitative subject, e.g. Mathematics, Financial Engineering, Risk ,Actuarial Science.Highly quantitative with a strong academic background
• Driven but collaborative, able to liaise throughout the group to move forward complex deliverables
• Be able to think outside the box and problem solve
• Have a desire to learn, grow and develop
• Ability to take ownership of your own development

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Job Description

• This is an exciting opportunity to join the Old Mutual Group as Executive Assistant to the Group Head of Tax, based in Johannesburg. The ideal candidate for the role would be a flexible, self-driven person comfortable with ambiguity and with a very strong can-do attitude. High levels of integrity, maturity and confidentiality are key requirements. The role requires a highly organized and detail-oriented person, with a proven ability to manage various business administrative functions across the full spectrum of responsibilities. This role requires the successful candidate to provide executive-level support on day-to-day deliverables, facilitate smooth operations in the office of the Group Head of Tax and successfully manage project outcomes/deliverables where applicable and where required.

Key responsibilities include:

• Serves as the primary point of contact amongst executives, employees, business and other external partners, including matters of a highly onfidential or critical nature. Prioritize and determine appropriate course of action, referral or response, exercising judgement to reflect the Head of Tax’s style and the organisation’s policy.
• Works closely with the Head of Tax and keep the Head well-informed of upcoming commitments and responsibilities, following up appropriately. Act as a ‘barometer’ having a sense for the issues taking place in the environment and keeping the Head updated.
• Presentation/documentation preparation: Anticipate the needs of the Head in advance of meetings, presentations, etc and drive processes to ensure timeous delivery of necessary documentation/reports. Actively manage expectations.
• A self-starter and proficient problem solver with an ability to critically assess and navigate, both independently and/or seek guidance to deliver.
• Professionalism at the highest level on all communications with internal and external stakeholders.
• Pro-active diary/calendar management and complete end to end organization of all meetings and special events (including reserving conference rooms; technical support, arranging for catering etc). Knowledge of all aspects of hosting an audio and/or visual meeting.
• Strong listening skills: Completes and maintains minutes of meetings and action items, as requested. Follows up matters arising/ key actions coming out of meetings (eg regular reminders to those responsible until completion) and drives input from wider team to ensure that required output is received timeously (eg escalate to Head if deadlines unlikely to be met so that corrective action can be taken)
• Prepares written reports and communique to internal and external business partners (professional tone and strong command of business language)
• Must be able to manage multiple requests, applying discretion to rank and prioritise requests to deliver to expectations. Handling of all routine requests as well as a wide variety of administrative tasks.
• Maintain an electronic filing system according to the organisation’s document control standards and procedures. Manage certain manual files on request.

Specific Areas of Deep Experience Required:

End to end local and international travel arrangements:

• Obtain flight options, book flights, accommodation, transportation, arrange visas and preparation of travel file to include all details of travel, itineraries, locations, times of meetings, directions, as well as discussion materials.
• Keep track of visas and passport requirements (as well as Head’s rewards/loyalty memberships at hotels, car hire, etc) and arrange foreign exchange as and when required.
• Co-ordinate meetings and venues, etc in destination country.

Diary Management:

• High proficiency with calendar and email management (MS Outlook) with an ability to make independent and organized decisions about scheduling meetings and resolving calendar conflicts.
• Screening of diary requests to ensure urgency accommodated.
• Effectively co-ordinate multiple calendars (as well as multiple time zones).
• Prepare and co-ordinate agenda for internal and external meetings.

Communication:

• Conducts research in preparation for the Head’s engagements and meetings as and when required.
• Manages information flow in a discreet, timely and accurate manner.
• Builds and maintains strong business relationships with internal and external stakeholders.
• Expense Management:
• Accurate handling of all local and international travel expenses in a timely and accurate manner to ensure proof of spend submitted timeously.
• Complete expense reports and process payments to allocated cost centres.

Knowledge, Skills/Attributes and Personal Effectiveness

The successful candidate for the role will demonstrate:

• Strong sense of urgency. Takes ownership and initiative
• Independent, creative, rational, logical, thinker
• Attention to detail, action-oriented
• Deep knowledge of office management systems and procedures Up to date with latest office technology and applications.
• Outstanding organisational and time management skills
• Output focused: Ability to multi-task and prioritize daily work-load to deliver outputs
• Excellent verbal and written communications skills
• Exercises discretion and confidentiality
• Strong personal mastery (prioritization, problem-solving, achievement, initiative)
• Strong administration skills (documentation, bookings, accuracy and quality of work)
• Large meetings/events management
• Adaptable and enjoys working in a fast-paced environment with numerous stakeholders and conflicting demands
• High level of ownership and independence
• One step ahead: Responds to changes (finger on the pulse)
• Resilient: able to withstand demanding environment

Requirements

• Requisite qualification (Project management qualification and/or core project management experience is a distinct advantage)
• Min of +/-10 years executive support experience
• Strong proficiency in full suite of PC Software (MS Office)
• Professionalism
• Detailed-oriented
• Rational decision maker
• Loyalty and Commitment
• Action-oriented
• Ownership/Self Starter
• Planning & organizing Skills
• Technical Knowledge

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question

Skills

• Calendar Management, International Travels, Office Administration, Organizational Planning, Scheduling Meetings, Technical Knowledge, Time Management, Travel Planning, Written Communication

Education

• Bachelors Degree (B)  (Required), Diploma (Dip): Project Management
   

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Job Description

• The Data Quality Analyst role is focused on ensuring that appropriate data quality processes are designed and related Data Quality Principles & Data Rules are adhered to for party data (customer). The successful candidate has: 
  •     sound knowledge of Old Mutual product administration systems as well as the business processes, rules and governance related to party data and is responsible for the ongoing measurement and reporting on data quality to the various business units. 
  •     an understanding of relevant Party Data regulatory compliance obligations e.g. PPI, KYC, FICA, Regulatory Reporting such as AML, FATCA etc.
• This role gives strategic and operational input into day to day business queries relating to party data, business and data rules and the potential downstream impacts system process data changes.
• Data Quality Management & Stewardship  

DQM Operational Tasks

• Promote improved (and maintain existing) Data Quality in the Group Client Solution (Old Mutual’s Party Data Master).
• Promote improved (and maintain existing) Data Quality in the Source System/System of Entry, to enable trusted quality data flows into the Party Master /Group Client Solution.
• Proactively evaluate the quality of party data into the party data master and downstream to consumer systems and processes.
• Conduct data quality assessments and provide findings and recommendations.
• Process & Data Problem analysis, to identify the cause and effect of data quality issues.
• Maintain and ensure conformance with DQ Policies, relevant Party Data Business Processes, Standards and Remediation strategies to ensure data quality management, inclusive of data quality principals, data quality rules, Compliance & Regulatory obligations relevant to the Party Data within OM/the Business Unit (Natural Person & Legal Entity).
• Evaluating Business & Data Requirements to ensure ongoing DQM.
• System testing of new and/or enhanced processes to ensure the adherence to agreed business & Party Data rules including related error handing and reporting requirements are met.
• Interprets and analyses data and presents to stakeholders in presentations or reports.
• Coordinates data extractions and input to strategic projects where integrated data sets are required,

DQM Teamwork, Education, Consulting & Collaboration

• Promote education and awareness with the business pertinent to understanding of the data quality management life cycle, including data quality measurement & reporting on completeness & conformance
• Proactive Consultation with Architects, Analysts, and business stakeholders, providing specialist knowledge and inputs pertinent to Party Data Quality Management & Governance.
• Promote collaboration between Data Stewards, DQM specialists, business and IT stakeholders to ensure that appropriate Data Correction and Prevention Strategies can be developed and implemented toward improved Party Data Quality Management (PDQM) across OM.
• Proactively participate in monthly Data Steward Forums
• Ensure escalation of DQ issues to the Data Owners &/or Data Governance Forums as may be required to ensure ongoing DQM.

Management Information & Reporting

• Review Data Quality, Risk and Data Degradation Reports and related issue resolution.
• Review data quality standards, policies and processes, including related error handling processes and remediation strategies, work requests and decision-making processes and make recommendations for improvements and management decision-making.
• Distribute data quality non-conformance reports to the respective business units for remediation.
• Prepare Customer Data Statistical analysis reports.
• Proactively provide input to Remediation Process, to support the achievement of data quality targets.

Skills

• Data Extraction, Data Management, Data Quality, Data Quality Assessments, Data Quality Management, Measurement Reporting
   

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Job Description

• This role is responsible for collating statistical information into reports and for the maintenance and enhancement of  databases when required. The incumbent is also required to analyse and make recommendations on data, and is individually accountable for achieving results through own efforts.
• Collates statistical information in predetermined formats or formats developed by the individual.
• Integrates data into daily, weekly and monthly reports.
• Builds and enhances databases when required.
• May be required to translate complex data and/or instructions into meaningful outcomes.
• Required to interpret data and provide meaningful recommendations to the business.

Qualification, Skills, and Experience     

• 3+ years experience in a similar role
• Proficient in SQL, MS Excel, and MS Access
• Ability to build relationships with key business stakeholders

Skills

• Building Relationships, Data Interpretations, Reporting Processes, Statistics

Education

• Matriculation Certificate (Matric)  (Required)

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Job Description

• We are looking for a Senior API Developer who possesses the ability to define, develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. This includes coding, testing, and analyzing restful APIs in Java. They must also have a strong understanding of the patterns and practices that revolve around server programming.

Responsibilities

• Design and program software solutions based on user requirement specifications.
• Manage the implementation of software solutions.
• Review the work of Junior Programmers and provide required coaching and mentoring to ensure quality of delivery as well as provide support.
• Investigate, analyse and resolve production issues escalated to Third-Line Development Team Support.
• Identify inefficiencies and work towards continuous improvement of existing systems and/or processes.
• Contribute to Old Mutual Finance body of knowledge (Documentation, Wikis, How-To Guides).
• Participate actively in Scrum delivery ceremonies (Stand-ups, Planning, Design Retrospectives and Reviews).
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
   

Requirements and skills

• Proven software development experience and API development
• Proven working experience in Java programming
• Experience with Apache
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.
• 8 years Java experience and at least 4 years API experience
• A Matric or Grade 12 equivalent, relevant Tertiary Qualification as well as a minimum of 8 years’ experience in Software Design and Programming.

You will also need to have experience in working with the following technologies in an Agile environment:

• Java
• Restful/soap services
• Spring Boot
• Docker
• Kubernetes
• Jenkins
• Source control – Git, SVN
• Patterns
• Relational databases
• Object databases
• SQL
• Web servers (e.g Tomcat, Jetty, Netty)

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Role description:

• This role prioritises, manages and reviews the technical delivery of various disciplines across teams. Manages the planning and execution of forensic work throughout OMSA.  The role will be based in Sandton (Old Mutual Place) and will report to the Head of Investigations.

Key Result Areas:

• This role prioritises, manages and reviews the technical delivery of various forensic investigative disciplines in regional teams.
• The role is individually accountable for achieving results primarily through others with HR responsibilities.  Further responsibilities would be to conduct investigations  (including sensitive and/or cross boarder investigations), project related assignments and/or work as well as manage, review and finalise all investigations within the region and/or allocated by the Head of Investigations in accordance with the appropriate forensic investigative methodologies.
• Reports will be compiled on findings and recommendations which will be signed off by Head of Investigations and/or the Head of Forensics. 
• Regional autonomy and/or responsibility wrt GFS function applies to the position, i.e.
• Manage all stakeholder relationships (within the region) - including service providers, management, management of BU’s, steercoms, industry forums, MIS, etc
• Has a detailed knowledge of forensic methodologies and techniques as well as the financial services industry, criminal law, labour law and knowledge of all key OMSA business units.
• Records, reviews and signs-off plans for projects and complex investigations.
• Manages and leads a team of forensic consultants (between 1 and 24).
• Develops operational and strategic relationships with clients and stakeholders.
• Ensures that all regional investigations are accurately and timeously captured on the GFS case management system.
• Influences/convinces business unit leaders to take action and/or formulate financial crime mitigative strategies.
• Considers the merits of findings and weighs up pros and cons of recommendations made.

Requirements: Skills, Qualifications and Experience required :

• Graduate qualification or equivalent in Forensic related field - Law, Accounting, Risk management or Information Technology is essential.
• Fraud Examiner certificate and/or Forensic, Legal, Accounting or Information Technology related qualification is advantageous.
• 8 years working experience in the field of Forensic Investigations is essential, of which a minimum of 3 years’ experience in managing/leading Forensic Investigation teams is required.
• 5 years working in a corporate environment is essential, Forensic Investigative and/or Forensic Management experience in the Financial Services and/or Banking sector would be advantageous.

Competencies required for the role:

• Strategic
• Leading with Influence
• Innovation (Perspective)
• Execution
• Customer First
• Personal Mastery (Learning)
• Collaboration

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Job Description

This role manages a sales team and distribution strategy and is accountable for the sales targets and profitability of the team, over periods of up to a year.
The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.

• Manages sales & expense budget for a sales team in a branch against set targets.
• Responsible for distribution strategy of products within a branch.
• Accountable for local marketing.
• Identifies & creates coordinated sales opportunities.
• Responsible for external networking & relationship building with key door openers.
• Ensures delivery of customer value.
• Manages, develops, appoints & trains sales advisors.

Job Requirements

• Gr12 (Matric)
•  FAIS Compliant
•  Product category experience 1.3/1.5/1.20 
•  Previous Managerial experience essential
•  Knowledge and exposure to Group Schemes advantageous
•  (Internal) Successful completion of MODP
•  (External) Managerial qualification - advantageous
• Own Transport
• Updated CPDs
   
•  

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Job Description

• To provide a Specialist Claims service in terms of Agri Claims that ensures containment of claims spend and provides excellent service in setting a culture of best practice within mandated responsibility.
• Continuously improve claims service, innovatively develop methods on managing claims spend and containing the increase in average cost of claims.
• Deal with and resolve National Claims and Ombudsman complaints in an efficient and effective manner.
• Manage and track claims service, quality control and delivery effectively.
• Act as a claims technical advisor by educating various stakeholders about Agri Claims processes and procedures.
• Effectively communicate and give feedback to stakeholders when and as required.
• Prepare periodic reports and presentations on project progress, issues and progress against timeline reports/updates.
• End to end processing of Agri Motor and Non Motor claims in the ICE workflow system and TIA
• Validation of the policy coverage & Sum Insured
• The ability to verify, scrutinize and process claims received in the insurance field of work.
• Advanced knowledge and application of claims processing.
• Verify all required documents and information available based on claim description
• Accountable to drive repairs and replacements, ensuring faster and improved service delivery via rigor on follow-up
• Follow up with Assessors, repair teams on status of claim
• Efficient and effective claim settlement.
• Cost containment of claims settlement.
• Awareness of claims processes and procedures.
• Optimize customer service and relations to ensure customer satisfaction
• Update client with current status of client via, calls, MF-Online or SMSs
• Follow up with supplier for invoice
• Desk Assessment of claims in Symbility
• Managing claims estimates regularly
• Operating within the set Claims SLA’s
• Delivering a world class service to customers, and intermediaries and all business partners
• Appointment of assessors and other service providers and managing their TAT and service on claims
• Implementing and supporting initiatives for customer service, claims handling and average cost per claim management
• Implementation of the operational Agri Claims framework, processes, systems and policies across allocated divisions to ensure optimal service delivery.

Skills

• Claims Processing, Insurance Claims

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Job Description

• The individual applies this knowledge in an operational environment through own efforts and usually also has production standards to achieve.
• The incumbent is individually accountable for achieving results through own efforts.

KEY RESULT AREAS

Technical Support: 

• The Technical Specialist should provide technical support to Service Operations agents. KRAs under this area include:
• Responding to technical queries and resolving technical issues related to Service Operations systems and applications.
• Escalating technical issues to relevant teams for resolution if needed.
• Keeping track of technical issues and solutions to maintain an up-to-date knowledge base.

System Development:

• Putting requirements together for the delivery/enablement of capabilities within Service Operations.
• Support Senior Technical Specialist with refinement of requirements.
• Test any development to ensure alignment to requirements.
• Assist Senior Technical Specialist with configuration of key Service Operations systems, including Salesforce and Amazon Connect.
• System Maintenance: The Technical Specialist should ensure that Service Operations systems are functioning properly. KRAs under this area include:
• Monitoring Service Operations systems and applications for any potential issues or faults.
• Conducting regular maintenance checks and updating software and hardware as needed.
• Assisting with the management of new releases of systems affecting Service Operations.

Process Improvement

• The Technical Specialist should continuously look for ways to improve Service Operations' technical processes. KRAs under this area include:
• Analyzing Service Operations' technical processes to identify areas that can be improved.
• Proposing and implementing process improvements to increase efficiency and productivity.
• Working with cross-functional teams (across Squads and Chapters) to integrate new technologies and processes into Service Operations.
• The above include optimization of the organization’s Chatbot, IVR and other key customer channels.

Training and Development

• The Technical Specialist should train and develop Service Operations agents on technical aspects. KRAs under this area include:
• Conducting training sessions for Service Operations agents to improve their technical knowledge and skills.
• Creating training materials, user guides, and manuals to support technical training.
• Providing ongoing technical support and guidance to agents to ensure they have the necessary knowledge and skills to perform their job effectively.

Quality Assurance

•  The Technical Specialist should ensure that Service Operations systems and applications meet the organization’s quality standards. KRAs under this area include:
• Conducting regular quality assurance checks on Service Operations systems and applications.
• Identifying and reporting any quality issues or deviations from standards.
• Developing and implementing corrective actions to address quality issues and ensure compliance with standards.

ROLE REQUIREMENTS

• Minimum 3 years in a similar role 
• Relevant qualification - advantageous

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Job Description

• The individual applies this knowledge in an operational environment through own efforts and usually also has production standards to achieve.
• The incumbent is individually accountable for achieving results through own efforts.

KEY RESULT AREAS

Technical Support: 

• The Technical Specialist should provide technical support to Service Operations agents. KRAs under this area include:
• Responding to technical queries and resolving technical issues related to Service Operations systems and applications.
• Escalating technical issues to relevant teams for resolution if needed.
• Keeping track of technical issues and solutions to maintain an up-to-date knowledge base.

System Development:

• Putting requirements together for the delivery/enablement of capabilities within Service Operations.
• Support Senior Technical Specialist with refinement of requirements.
• Test any development to ensure alignment to requirements.
• Assist Senior Technical Specialist with configuration of key Service Operations systems, including Salesforce and Amazon Connect.
• System Maintenance: The Technical Specialist should ensure that Service Operations systems are functioning properly. KRAs under this area include:
• Monitoring Service Operations systems and applications for any potential issues or faults.
• Conducting regular maintenance checks and updating software and hardware as needed.
• Assisting with the management of new releases of systems affecting Service Operations.

Process Improvement

• The Technical Specialist should continuously look for ways to improve Service Operations' technical processes. KRAs under this area include:
• Analyzing Service Operations' technical processes to identify areas that can be improved.
• Proposing and implementing process improvements to increase efficiency and productivity.
• Working with cross-functional teams (across Squads and Chapters) to integrate new technologies and processes into Service Operations.
• The above include optimization of the organization’s Chatbot, IVR and other key customer channels.

Training and Development

• The Technical Specialist should train and develop Service Operations agents on technical aspects. KRAs under this area include:
• Conducting training sessions for Service Operations agents to improve their technical knowledge and skills.
• Creating training materials, user guides, and manuals to support technical training.
• Providing ongoing technical support and guidance to agents to ensure they have the necessary knowledge and skills to perform their job effectively.

Quality Assurance

•  The Technical Specialist should ensure that Service Operations systems and applications meet the organization’s quality standards. KRAs under this area include:
• Conducting regular quality assurance checks on Service Operations systems and applications.
• Identifying and reporting any quality issues or deviations from standards.
• Developing and implementing corrective actions to address quality issues and ensure compliance with standards.

ROLE REQUIREMENTS

• Minimum 3 years in a similar role 
• Relevant qualification - advantageous