To provide a Specialist Claims service in terms of Agri Claims that ensures containment of claims spend and provides excellent service in setting a culture of best practice within mandated responsibility.
Continuously improve claims service, innovatively develop methods on managing claims spend and containing the increase in average cost of claims.
Deal with and resolve National Claims and Ombudsman complaints in an efficient and effective manner.
Manage and track claims service, quality control and delivery effectively.
Act as a claims technical advisor by educating various stakeholders about Agri Claims processes and procedures.
Effectively communicate and give feedback to stakeholders when and as required.
Prepare periodic reports and presentations on project progress, issues and progress against timeline reports/updates.
End to end processing of Agri Motor and Non Motor claims in the ICE workflow system and TIA
Validation of the policy coverage & Sum Insured
The ability to verify, scrutinize and process claims received in the insurance field of work.
Advanced knowledge and application of claims processing.
Verify all required documents and information available based on claim description
Accountable to drive repairs and replacements, ensuring faster and improved service delivery via rigor on follow-up
Follow up with Assessors, repair teams on status of claim
Efficient and effective claim settlement.
Cost containment of claims settlement.
Awareness of claims processes and procedures.
Optimize customer service and relations to ensure customer satisfaction
Update client with current status of client via, calls, MF-Online or SMSs
Follow up with supplier for invoice
Desk Assessment of claims in Symbility
Managing claims estimates regularly
Operating within the set Claims SLA’s
Delivering a world class service to customers, and intermediaries and all business partners
Appointment of assessors and other service providers and managing their TAT and service on claims
Implementing and supporting initiatives for customer service, claims handling and average cost per claim management
Implementation of the operational Agri Claims framework, processes, systems and policies across allocated divisions to ensure optimal service delivery.
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