Personal Lines Underwriting and Claims Manager - Cape Town CBD at RBS

Financial Responsibilities:

• Take proactive measures to minimize policy cancellations.
• Meet retention targets by implementing effective underwriting and claims management strategies.
• Ensure efficient handling of claims to minimize expenses.
• Contribute to reducing general expenses within the department.

Client Management:

• Ensure all communications with stakeholders (insurers, account executives, clients) are accurate, timely, and professional.
• Cultivate and sustain mutually beneficial relationships with internal and external stakeholders.
• Achieve and maintain high levels of client satisfaction as per company standards.

Business Process:

• Lead and manage a team of underwriters and claims professionals, providing guidance, support, and mentorship.
• Manage the Personal Lines Underwriting process, ensuring adherence to company guidelines and regulatory requirements.
• Assess and evaluate risk factors for personal lines policies.
• Develop and implement underwriting strategies to optimize risk assessment and pricing.
• Collaborate with underwriting team to ensure consistency and accuracy in underwriting decisions.
• Provide guidance and support to underwriters on complex cases and risk assessment.
• Oversee the end-to-end claim process, ensuring efficiency, accuracy, and compliance with regulatory requirements.
• Process claims and recoveries within specified parameters.
• Resolve complaints promptly and within prescribed timelines.
• Meet service level agreements consistently.
• Address performance issues and implement corrective actions as needed.
• Encourage a culture of continuous improvement and innovation within the team.
• Set clear objectives and performance expectations for team members, monitoring progress and providing feedback regularly.
• Foster a collaborative and inclusive team environment, promoting teamwork and knowledge sharing.
• Conduct regular team meetings to communicate goals, initiatives, and updates.
• Provide coaching and development opportunities to enhance team members' skills and competencies.
• Manage workload distribution and resource allocation within the team to ensure efficiency and productivity.

Learning and Growth:

• Embody and promote the values of the company.
• Commit to continuous self-development.
• Share information and knowledge with the team.
• Provide ongoing training, coaching, and mentoring to direct reports.
• Conduct performance management assessments for direct reports.

Requirements

Minimum Qualifications & Skills:

• Matric or equivalent qualification.
• RE5 certification.
• FAIS Compliance (credits and/or full qualification).
• Proficiency in computer literacy.
• Excellent communication skills.
   

Experience:

• Minimum of 5 years of experience in short-term insurance persona Lines and claims
• Minimum of 2 years of experience in a similar role (Management/Team Leader)