Vacant Positions at FNZ Group

Role Description

This role has been created in order to ensure that FNZ is able to be resilient to disruption, to minimize the impact of any interruption when it occurs and to be able to recover and continue to delivery services in line with defined tolerances.

The Operational Resilience & Continuity Analyst will support the on-going delivery and continuous improvement of Resilience & Continuity and will also support the Operational Resilience & Continuity Manager, as required, with the delivery of Framework.

Specific Role Responsibilities

The role holder will be required to support FNZ’s Operational Resilience & Continuity Management with responsibilities including, but not limited to:

• Support the Crisis Management and Business Recovery Teams in managing any disruptions to our business.
• Collaborate with business functions in completing / refreshing the Business Impact Analyses (BIA) and in the development of Business Recovery Plans (BRP).
• Assess business interruption risks and support the implementation of appropriate mitigation, as required.
• Assist with and organise Resilience & Continuity Testing and Exercising, including preparing reports and contacting stakeholders to agree mitigating actions for any lessons learnt.
• Document a monthly Client reporting Summary.
• Support the use of the Everbridge Mass Communications system to issue alerts and crisis communications to FNZ staff.
• Support the Operational Resilience & Continuity Manager in the delivery and continuous improvement of Operational Resilience as required.
• Work with the Operational Resilience & Continuity Manager to assess business continuity responses to Third Party due diligence requests.
• Support the End-to-end business process mapping of FNZ key services.  
• Analysis of outputs and interrogation of MI to enable and inform production of monitoring and reporting, including any impacts on tolerance.  
• Awareness of remediation planning and business case creation for the remediation of observed tolerance breaches.    

Functional Area Responsibilities 

As a member of the Operational Resilience & Continuity team, you will be responsible for co-ordinating activities and supporting FNZ in implementing the framework and delivering the annual plan of activities.

You will be engaged with the day-to-day operations of Important Business Services, monitoring and understanding service performance and seeking to learn lessons from any issues or incidents to feed into the overall resilience framework and plan.    

Experience required. 

The Operational Resilience & Continuity Analyst will ideally have demonstrable experience in the following:

• Experience of BCM standards such as ISO 22301 or the BCI Good Practice Guidelines. Additional knowledge or experience with Information Security, IT Disaster Recovery or ISO 27001 is seen as an advantage.
• Demonstrable knowledge of Operational Resilience and the BCM lifecycle.
• Experience in the implementation and management of Resilience & Continuity in a financial services environment would be an advantage.
• A keen interest in broadening existing experience in the following fields: Business Continuity Management, Crisis management, Operational Resilience, Risk management, and IT Resilience.
• You believe in the benefits of resilience and continuity management and crisis management and how this can help organisations to better prepare for, respond to and recover from major disruptions.
• Relevant certifications such as MBCI, CBCI or CBCP are welcome, but not essential.

The desirable candidate would also need to meet the following personal qualities:

• Excellent written and presentation skills.
• Ability to communicate effectively (both written and verbally) at a variety of levels within a regulated environment, both internally and externally.
• Excellent planning and organisational skills.
• Ability to interpret standards and develop good practices in planning and process development for business continuity management.
• Ability to develop reports and tools that demonstrate results and capability,
• driving efficient and effective management decision making.
• Ability to work independently and achieve results, regardless of reporting lines.
• Ability to deal with and prioritise workload and work to deadlines.
• Commercial acumen and ability to understand broad sector issues and challenges.

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Role Description 

This role has been created to support the delivery of risk event reporting and ensure that any event is timely and accurately with appropriate actions to mitigate future risk.

The 1st Line l Risk Analyst will also support the 1st Line Risk Senior Analyst as well as the 1st Line Risk Manager as required. 

Specific Role Responsibilities  

• Ensuring delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory impact 
• Partnering with our client base to ensure Risk Events and causal themes are challenged to reduce the likelihood of reoccurrence. 
• Responding to client enquiries in a prompt and professional manner 
• Production of Risk Event Management Information monthly. 
• Identifying efficiencies and improvements in the process related to quality and timeliness. 
• Partnering with the business to improve the control environment. 
• Assisting in driving quality action plans (events and audits), with appropriate ownership and oversight to ensure completion on schedule.  
• Supporting first line of defense with any Risk related enquiries 
• Delivering Risk focused training to the business.  

Functional Area Responsibilities 

• Be proactive, organised and actively provide ideas of innovation and process improvement. 
• Build and maintain excellent relationships with key internal stakeholders and clients to ensure engagement with our strategy.   
• Be informed of sector-wide developments and those beyond the business sector. 
• Undertake any other reasonable duties, as determined by the Manager and Operational Risk Director 
• Ensure all mandatory training is completed in a timely fashion.

Experience required. 

• It is incumbent upon the 1st Line Risk Analyst to ensure they are competent and have high performance in the following areas:  
• Written and verbal communication should be of a high standard, along with the ability to influence and challenge. 
• Ability to communicate effectively at a variety of levels within a regulated environment, both internally and externally, written and oral. 
• Numeracy and literacy 
• Punctual and deadline driven.  
• Analytical thinking 
• An ability to work within tight time constraints  
• Conducting meetings and presentations skilfully  
• Strong attention to detail 
• Execution focussed 
• Strong negotiation skills 
• Ability to be objective  
• Professionalism and diplomacy  
• Be able to understand complex edicts, regulation guidelines, insurance products, and financial legislation 

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General

Responsibilities will include the following:

• Download daily bank statements and reports example (Client Free Money, Trial Balances, and Consolidated External Cash Break Reports etc.)
• Bank balance verifications between banks and Trex.
• Run SQL Scripts for general Ledger or Bank Statements in the event Data copier failure. Upload into Trex.
• Run SQL script for Open Lines items.
• Using Breaks Analysis/Narrating Breaks
• Perform daily reconciliation of the Bank accounts for submission of a daily/monthly bank reconciliation and following up on any outstanding recons items and queries. 
• Preparation and reconciliation of the Internal Client Money Reports
• Preparations of CMAR and CASS reconciliations
• Update daily CMS Cheque deposit Log list.
• Dealing with queries from the Client and resolution thereof within client service levels, and if unresolved escalate to the Team Leader.  Address escalations timeously. 
• Perform and submit monthly packs which consist of a Trial Balance, Bank recon, Balance Sheet, Income Statement, Unallocated deposits, AUM schedule and Ageing. 
• Perform a reconciliation of Residuals monthly. 
• Ensure daily and monthly reporting on recon deadlines is met within SLA. 
• Suggest possible automation across recons and reporting! 
• To ensure that all communication both telephonically and written is delivered in a professional manner. 
• Develop and maintain strong relationships with the appropriate people at clients. 
• Provide support for other teams in the business unit. 
• Ability to use checklists to ensure all tasks have been completed.
• Ad hoc tasks when requested.
• Complete Risk Events on FRANC

Internal/External Reporting 

• Preparation of Monthly Age Analysis  
• Preparation of month end Risk Reporting 
• Preparation of monthly Financial Reporting packs 

Testing

• Test new processes and system enhancements/implementations end to end when required.

Role Overview:

To ensure that daily tasks within the transfer agency are completed in a timely manner, the candidate will have to work to tight deadlines daily and be able to carry out tasks as per outlined in departmental procedures. The role-holder will understand the governing FCA rules – in particular COLL and CASS and will demonstrate understanding as part of their role. There will be the opportunity to be involved in future on-boarding projects within the company. Responsible for maintaining the legal register for each appointed Authorised Corporate Director, with dealing and registration of each client. 

Educational Requirements (Educational/academic qualifications)

• Grade 12 Matric with at least 3-5 years equivalent work experience.
• Offshore administration experience preferable
• Finance reconciliation and cash management experience preferable.

Skills & Experience

• Product Knowledge an advantage.
• 2 years’ experience in an International, Unit Trust, LISP environment, or financial services institution an advantage.
• 5 years general ledger and bank reconciliation experience.
• Must Be Computer literate.
• Intermediate Excel
• Understanding of Banking transactional systems
• Ability to convert Offshore currencies into ZAR and vice versa and the calculation of related gains/losses 

Technical / Special Requirements (PC Skills / Product Knowledge / Specific Competencies)

• Computer literate - Microsoft packages, Excel (intermediate), Word, Outlook, Accounting and Reconciliation packages
• Strong numerical ability
• Strong reconciliation ability with a demonstrated track record.
• Problem solving abilities.
• Good knowledge of the Investment Industry

Personality and Attributes

• Ability to multitask, prioritize and work accurately under pressure.
• Able to work independently with minimal support 
• Accountable 
• Adaptable and versatile to change.
• Analytically minded 
• Client centric
• Delivery/results orientated with a zero tolerance for error 
• Desire to learn and grow 
• Flexible/Adaptable and versatile to change 
• Good stress management
• High attention to detail and accuracy
• Have a client centric attitude 
• High attention to detail and accuracy with self-review being performed 
• Interpersonal and leadership skills 
• Methodical 
• Must be flexible and be able to multitask.
• Positive attitude in a stressful and pressurized environment 
• Proactive and demonstrates initiative who can challenge processes and recommend improvements
• Professional 
• Self-motivated, accountable, and proactive and demonstrate initiative.
• Strong emotional Intelligence
• Strong quality and work ethic
• Sustaining longer working hours when necessary 
• Task orientated, and deadline driven.
• Team player but also able to work independently.
• Willingly assisting other team members during peak/ pressurized times to ensure teams objectives and deliverables are achieved team’s objectives and deliverables are achieved.