Exciting Vacancies at The Capital Hotels, Apartments & Resorts

Description:

• Channel Administrator is responsible for assisting the Channel Manager  in maintaining the Electronic Channels and to assist the revenue Manager with both strategic and tactical initiatives related to revenue maximization. Manage and maintain reservation controls and procedures.

Minimum Requirements:

• Matric
• Hotel management diploma or equivalent
• 2 - 3 Years previous Channel Management experience essential
• System conflict management experience
• Experience with SiteMinder; OTA management experience
• Knowledge on Rate loading and various booking engines
• OTA Content management experience
• Protel PMS experience advantageous
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Huge emphasis on staff training and development
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Key Performance Areas:

• Manage and maintain group and transient inventory controls
• Develop, monitor, and adjust sales and pricing strategies
• Maintain distribution channel data integrity.
• Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.
• Ensure that all systems are maintained including, Electronic channels, Third Party Extranets and GDS.
• In general, perform any other duties that might be requested by the Revenue Manager, Chief of Operations or Managing Director.
• Perform channel management service for the Hotel Group.
• Lead the Central Reservations Team, providing direction on channel management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.
• Creates and manages the training program of PMS/CRS/External Yield systems/Electronic Channels/Online Channels.

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Description:

• A Spa Therapist is a skilled professional who provides a range of therapeutic and relaxation treatments to clients in the spa. Their primary goal is to create a serene and rejuvenating experience for guests and work closely with clients, assessing their needs, recommending treatments and delivering exceptional customer service.

Minimum Requirements:

• Matric
• 2 Year minimum Beauty Diploma, preferably CIDESCO, SAAHSP and/or ITEC
• Minimum of 3 years’ experience as a Spa Therapist in a reputable Spa
• Must be qualified in the following: massage, facials, manicures, pedicures, waxing, wraps.
• Flexible and available to work shifts.
• Strong upselling skills
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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Description:

• The Sous Chef is responsible for assisting the Executive Chef and Executive Sous Chef with all food production in the restaurant, conferences and banqueting, room service and any other food outlets.  This includes developing and costing menus, orders and recipe development, while maintaining the highest professional food quality and sanitation standards. The Sous Chef assumes a position of Second-In-Charge when the Executive Sous Chef is not present, and takes charge of the Kitchen and its operation in the absence of the Executive Sous Chef.  The position is primarily concerned with three main functional activities: supervision, food production and administration.

Minimum Requirements:

• Matric
• Culinary Arts Diploma or similar
• Previous experience as a Sous Chef in a 4/5-star hotel
• Previous Restaurant experience advantageous
• A’la Carte and Banqueting experience essential
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills and ability to delegate effectively
• Think creatively
• Apply professional, product or technical expertise

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Description

To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all aspects of the Management of the Property in accordance with the SOP’s, including maximization of financial performance, guest satisfaction and staff development.

Minimum Requirements:

• Matric (Grade 12) - Non negotiable
• Hotel Management Diploma or equivalent essential
• Qualification in Business, Finance, Management or Economics beneficial
• Hands on Problem Solving approach and the ability to remain calm under pressure
• 2 - 3 Years previous Head of Department experience of 4* or 5* Property
• Previous FOOD AND BEVERAGE Management experience or experience as a Deputy General Manager required
• Good understanding of Full Hotel operation including Revenue Management
• Experience in Hotel management software and Point of sale software
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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Description:

• The Facilities Manager is responsible for ensuring that all maintenance, security, pool and grounds issues are dealt with as well as managing a maintenance team.

Minimum Requirements:

• Matric
• 2 – 3 Years Previous Facilities Management experience
• Strong all-round Facilities experience (Electrical, Pluming, Carpentry, Generator, Electrical & Water Meters etc.)
• Previous Body Corporate Facilities Management experience advantageous
• Knowledge on Health and Safety Management
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills
• Ability to run with multiple tasks/jobs at once

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Description:

• The Storeman’s main function is to assist the Hotel with stock management including but not limited to controls, processing, invoicing and capturing of stock. Secondary responsibilities would be cost savings, stock takes and receiving of Stock for the all hotel department whilst ensuring the cleanliness and tidiness of all store rooms.

Minimum Requirements:

• Matric required
• 2 – 3 Years relevant stock handling and invoicing experience.
• Computer literate
• Excel knowledge would be beneficial
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Admin focussed
• Good organisational skills
• Ability to work as part of a team, as well as independently
• Ability to keep detailed and accurate records
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach

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Description

You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years Receptionist experience
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy