Fresh Jobs at AVBOB South Africa

RESPONSIBILITIES  INCLUDE:

Create strategic customer account plans

• Analyse and identify the needs (and expectations) of the customer. Understand the customer’s business drivers, tapping into the customer behaviour and decision making journey to deliver AVBOB’s business objectives.
• Create appropriate strategic account plans to support the overall Business
• Development strategy. Develop a compelling value proposition that is relevant for the customer but differentiated solutions from competitors by expanding the AVBOB’s value proposition to meet the needs of the customer, in pursuit of the short-term and long-term objectives of the business.
• Set sales growth targets for the strategic accounts of responsibility and develop appropriate tactical plans for the achievement of business targets.
• Expand the existing AVBOB customer base by identifying and acquiring new strategic customer accounts for the AVBOB business, developing and implementing the strategic customer account plans to deliver business growth.
• Increase penetration and market share in the strategic accounts by driving AVBOB product usage through developing and executing a strategic customer account plan.

Development and execution of Marketing Plans

• Develop the joint marketing plans in collaboration with the senior management of the strategic customer accounts.
• Implement the joint marketing plan with the objective of increasing awareness of AVBOB’s value proposition, penetration and usage of AVBOB products in the existing customer base, consequently growing market share in the strategic account.

Implement a Customer Relationship Management (CRM) plan

• Establish and maintain relationships with the relevant senior management at the strategic customer accounts, for both existing and new customers by driving the relevant Customer Relationship Management (CRM) plan for the strategic customer accounts.
• Create cross-functional alignment internally, through to the management of key stakeholder at the strategic customer accounts. 

Establish and maintain client relationships

• Develop provincial strategic customer account plans (source marketing plans) and work closely in collaboration with the Provincial Management teams to actively drive the implementation of AVBOB plans with the strategic customer accounts.
• Establish a strong network of business contacts and leverage the relationships to drive AVBOB’s business agenda.

Client service

• Conduct routine visits (hold regular structured meetings) with the key customers to discuss plans and business deliverables.
• Be of service to be customer by being on call at all times to address customer queries (questions, concerns, etc.). Coordinate the involvement and garner the support of internal AVBOB structures to provide exceptional service to the customer.
• Be the subject matter expert (knowledgeable) about AVBOB products and services, to accurately provide advice and excellent customer service.
• Understand the principles of creating an excellent tailor-made customer experience for each of the customers.
• Aggressively chase the opportunities and lead the execution of the state and high profile funerals to bring the brand promise to life, showcase the ‘perfect funeral’ brand experience and create the right brand image in the right context.

Business reporting

• Providing comprehensive management reports on the implementation of the strategic account plans.
• Conducts the periodical business reviews to identify strengths and weaknesses, evaluate operational effectiveness and ensure that the business goals/ project milestones are met.
• Monthly management reporting on conversion rate on new and existing sources of business.
• Ensure that the marketing initiatives implemented adhere to the approved budgets and deliver on the required return on investment (ROI). Reduce customer acquisition costs.

Requirements

QUALIFICATION  REQUIRED  FOR  THE  POSITION:

• Minimum post-matric qualification (minimum 3 year tertiary qualification) in Marketing and Sales, Business Management or a related field.
• On-the-job training – abreast with the AVBOB product suite and products offered by competitors is an advantage.
• Proficient in MS Office suite; working knowledge of project management; computer software and internet. General computer competencies.

EXPERIENCE  REQUIRED  FOR  THE  POSITION:

• Minimum five (5) years business development and account management experience (within the Financial Services sector is advantageous).
• Strong sales and account management background.
• Customer Relationship Management (CRM) experience.
• Client relationship management (customer service).
• Team management and development.
• Exceptional written and verbal communication skills (negotiation, presentation).
• Tactical plan development and project management.
• Budget management.
• Excellent relationship building and networking skills (greater access to senior Management and relevant decision-makers).
• Work independently (accountable, self-starter and self-driven).
• Highly organised and good time management skills (prioritisation).

REQUIREMENTFOR THE POSITION:

• Able to travel extensively

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Description

• We are looking for a dynamic social media designer to be responsible for designing and posting original content on online platforms. The responsibilities of a social media designer include posting content on social media, designing graphic material, and attracting consumers via social media.
• You will be tasked with creating visually captivating and complete content tailored for the diverse social media platforms. The role of a Social Media designer merges creative design proficiency with insight into social media trends and strategies, aiming to generate engaging content across social media platforms.
• To be successful as a social media designer, you should be highly motivated, creative, and possess solid knowledge of marketing competencies. Ultimately, a top-notch social media designer should be computer literate, highly organized, and able to work with little direction.
• You will be working for a last standing company with strong values which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Together with the Senior Graphic Designer, develop creative concept and visual design that align with the brand identity and messaging goals.
•  Collaborate with the Social Media team to brainstorm and execute content ideas that drive engagement and brand awareness.
• Design graphics, images, video’s and other multimedia content for the social media channels for approval by the various department Managers within AVBOB.
• Optimise content for the different Social Media platforms, considering factors as image dimensions, video lengths and the best practises for each platform.
• With the assistance of the Senior Graphic Designer ensure the consistency in visual branding across the social media platforms and keeping these designs within the AVBOB Corporate Identity and visual language.
• Keep up to date with the social media trends, design techniques and platform update to continuously improve content quality and effectiveness.
• Analys performance metrics and user engagement data and implement improvements in the content strategies that are approved by the various departments within AVBOB.
• Work closely with other departments to create visual content for the various AVBOB incentives and campaigns.
• Stay informed about the copywrite laws, usage rights and permissions related to using images, videos and other content in social media posts.
• Requirements
• Bachelor’s degree or industry relevant qualification would be an advantage.
• A minimum of 2 to 3 years’ experience in social media design and visual graphics.

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Description

RESPONSIBILITIES  INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office.

Requirements

EXPERIENCE REQUIRED FOR THE POSITION:

• Cleaning experience.

SKILLS REQUIRED FOR THE POSITION:

• Ability to communicate in English will be a definite advantage.
• Good interpersonal skills.

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Description

• Evaluate and process broker applications within the department turnaround times and process any outstanding requirements and facilitate background checks.
• Update the application status on the systems and communicate application status with relevant stakeholders.
• Reconcile broker codes and ensure codes are allocated correctly, facilitate record keeping of all documentation and correspondence of broker.
• Evaluate, process request to broker contracts, compile an addendum and send for authorisation.
• Communicate any broker changes to all stakeholders to effect changes and file all documentation in brokers file once amendment is finalized.
• Generate termination and suspension letters to brokers not meeting the required standards and ensure that all brokers’ investigations are recorded and reported to management.
• Facilitate the annual Personal Service Provider status verification of contracted brokers to ensure compliance with Tax legislations and facilitate administration of BBB-EE.
• Investigate received broker request from business stakeholders, New Business and Complaints department.
• Request the broker issued business report and scrutinize for any alarming patterns that propels for investigation, compile and refer the preliminary investigation report to Forensic department for an in-depth investigation.
• Communicate the final forensic report to the broker and broker consultant, thereafter refer to the fit and proper committee for review.
• Provide administration support to brokers, external broker call centers, group schemes and benefits.
• Assist with department functions in case of a team members’ absenteeism and assist with branches enquiries.

Requirements

• Grade 12.
• Tertiary qualification
• 2 - 3 years experience in administration
• RE1/RE5 will be a strong advantage
• Intermediate Computer Skills (Ms Office, Excel and E-mail)
• Extensive experience in providing administrative support
• Experience in coordinating projects will be an advantage
• Extensive knowledge of Financial Advisory and Intermediary Services Act & Regulations
• Ability to identify fraudulent/suspicious practices
• Excellent verbal and written communication skills.
• Good interpersonal skills to work with management and suppliers.
• Ability to pay attention to detail
• Ability to work under pressure and still be effective