Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- Provide operational sales support to the Channel and assist with successful implementation of initiatives, with specific emphasis on the debarment administrative process.
Requirements
- Matric or an equivalent NQF4 qualification LLB Degree / Law certificate RE5, Risk Management or Compliance qualification will be beneficial Administrator experience will be beneficial Knowledge of the Financial Services Industry legislation especially the Long-Term Insurance Act, FAIS and FICA
Duties & Responsibilities
- Deliver timeously working in a cross-functional and multi-disciplinary environment
- Take responsibility for performing all the administration pertaining to the debarment process
- Capture and record the outcomes of the debarment hearings in the required format
- Provide feedback and outcomes of debarment to the relevant bodies and business units for capturing as requested
- Monitor, troubleshoot and escalate any delay in the debarment process
- Provide clear guidance on debarment matters and processes to the business as requested
- Assist with debarment, enrolment queries, clearing of pending business, correct sales processes and support the capturing of new business within the agreed upon timeframes and service level agreements
- Provide ongoing operational support and reinforce knowledge on business tools, processes, products, compliance requirements, and the interpretation of reports in the Channel Monitor and compile debarment, audit and other relevant reports within agreed timeframes
- Investigate reporting discrepancies and escalate where necessary to ensure timeous resolution
- Consult with stakeholders and deliver on identified initiatives related to debarments, sales processes, products, systems and reporting (includes input related to design, user testing and implementation)
- Demo new functionalities and processes to stakeholders and document feedback
- Contribute input and present at forums, Manco’s and planning sessions on the core capabilities, root causes and trends identified
- Ensure the scheduled hearings and meeting are booked and relevant role players invited Competencies
- Leads Change and Innovation
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Collaboration
- Impact and Influence
Closing Date
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Role Purpose
- The purpose of the Investment Accountant Intern role is to provide support to the Investment Accounting team through accurate monitoring, reconciliation, and reporting of investment data across multiple portfolios. This role aims to build foundational experience in investment accounting, financial markets, and reporting processes while contributing to the smooth functioning of the organisation’s investment operations.
Requirements
- Bachelors of Commerce (Accounting/Finance/Investments).
- Knowledge of financial markets and instruments desirable.
- Knowledge of relevant accounting principles.
- Knowledge of relevant accounting system desirable.
- 1-2 years' relevant experience essential.
- Experience in the financial services industry desirable.
Duties & Responsibilities
- Daily Investment Monitoring & NAV Support
- Monitor, identify, and investigate discrepancies and unusual variances in market prices and movements per asset manager on Benchmark Verifier to ensure accurate market values for daily NAV calculations.
- Keep abreast of financial markets daily to detect and correct unusual movements in time.
- Assist with finalising daily net asset values per asset manager on Benchmark Verifier and follow up on any discrepancies.
- Liaise with investment consultants and the unitisation provider regarding daily cash flows and unit price reconciliations.
- Prepare and submit daily cash flows to the Unitisation department for unit price calculations.
Trial Balance & System Processes
- Assist with verifying and finalising the import of each Portfolio Manager’s Trial Balance from Benchmark Verifier into Benchmark Unitiser.
- Finalise the monthly trial balance per asset manager on Benchmark Verifier and follow up on any discrepancies.
- Assist with finalising the trial balance per fund on Benchmark Unitiser for import into Great Plains.
Reconciliations & Controls
- Assist with data reconciliation, including inter-fund transfers and cash flows.
- Learn to perform monthly balance checks of balance sheet and trial balance items to ensure accounting accuracy.
- Ensure correctness of market values and follow up discrepancies with investment consultants.
- Maintain financial control procedures and ensure compliance with IAS and internal policies.
- Identify and report overdrawn bank accounts and claim interest from asset managers/custodians.
Reporting & Financial Statements Support
- Provide accurate and timely consolidated financial reports for all funds on a monthly basis to Fund Accounting.
- Learn how to compile investment notes for inclusion in financial statements for all funds.
- Liaise with investment consultants for inclusion of investment notes in financial statements to ensure regulatory compliance.
- Assist with Fund Accounting tasks, including daily/monthly ledger reconciliations, working papers, and AFS preparation.
Regulatory & Stakeholder Reporting
- Assist with compiling and coordinating monthly and quarterly investment reports according to SLAs.
- Assist with quarterly SARB reporting and C48 submissions.
- Assist with compiling quarterly Regulation 28 reports.
- Liaise with asset managers, custodians, investment consultants, and SARB where required.
- Provide support to internal and external auditors on an interim basis.
Competencies
- Accountability.
- Administration skills.
- Critical thinking.
- Numerical & Analytical skills.
- Planning and organising.
- Team player.
- Problem-solving skills.
- Attention to detail.
- Microsoft Excel skills.
Closing Date
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Role Purpose
- The purpose of this role is to attract, acquire and retain clients by designing and delivering a risk insurance solution which services their financial wellness needs.
Requirements
- Matric required
- FAIS required qualifications (preferably RE5 and COB3)
- 3 year diploma or degree in Financial Planning, Business, Finance or Economics– minimum NQF level 5 (required)
- Aspirations towards becoming a Certified Financial Planner (CFP)
- 3+ years' sales experience in the life insurance industry.
- It will be required that you are fit and proper.
Duties & Responsibilities
- Engage with prospective clients in order to highlight the features and benefits of risk products based on their chosen Myriad quote
- Engage telephonically with clients and fulfil on the process
- Must be able to conclude client engagement digitally
- Conduct client financial needs analysis in order to create a customised life insurance solution to achieve clients' financial goals.
- Calculated and educate on tax and legal implications of products and or changes.Accurately capture client information, relevant actions and sales on the systems.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Achieve set targets on production, quality and conversion.
- Adhere to compliance requirements in the sales process in line with legislative requirements.
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback
- Resolve or escalate client queries to the relevant department or stakeholder to ensure exceptional client services.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Build and maintain relationships with clients and internal and external stakeholders
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development.
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.Identify solutions to enhance cost effectiveness and increase operational efficiency
Competencies
- Attention to detail
- Problem Solving
- Meeting Timescales
- Managing tasks
- Adapts to different buyer behaviour
- Upholding standards
Closing Date
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Role Purpose
- The role of the Occupational Health Nurse is to provide a comprehensive occupational healthcare programme to clients, whilst adhering to all legal requirements.
Requirements
- A National Senior Certificate is essential
- Degree / Diploma in Occupational Health Nursing is essential
- Certificates in Audiology and Spirometry are essential
- Certificate in Vision Screening is essential
- A valid Dispensing certificate is essential
- Valid driver's licence and own insured vehicle is essential
- Must be registered with the South African Nursing Council (SANC) with additional qualification in Occupational Health Nursing
- Valid registration with the South African Society of Occupational Health Nurses (SASOHN)
- Minimum of 3 - 5 years’ experience in Occupational Health Nursing is essential
- Have a good understanding of the Health & Safety Act and relevant legislation
- MS Office / Office 365 proficiency
- Required to work 12-hour shifts, alternating between night shift and day shift, including weekends and public holidays
Duties & Responsibilities
- Implement and evaluate a risk-based medical surveillance programme which includes pre-employment, baseline, annual, transfers and exit medical screening.
- Implement, manage and monitor activities relating to occupational safety, health and waste.
- Manage, administrate, report and follow-up of Injury on Duty cases according to the employers’ policies and procedures.
- Respond to medical emergencies within scope of practice.
- Assist with worker integration into the workplace after prolonged absence.
- Recognize chronic disease early and manage these conditions to ensure productivity.
- Consultation, counselling and/or referral of employees when needed.
- Provide a consultancy and advisory service to line management and client employees on occupational health matters such as absenteeism management and sick leave follow-ups.
- Compliance with all legislation relating to occupational health.
- Investigate client queries within the agreed service level and escalate to the relevant stakeholder where necessary, and ensure timeous feedback is provided.
- Identify, analyse and monitor trends relating to specific hazard exposures and ensure preventative measures are implemented.
- Participate in internal and external audits.
- Oversee and assist with ordering, housekeeping and maintenance of the occupational health service and occupational health service equipment.
- Various administrative functions such as data capturing, as well as document and record management, to ensure confidentiality, continuity, accessibility and legibility.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Competencies
- Attention to detail
- Excellent written and verbal communication skills
- Ability to build good rapport
- Excellent listening skills
- Ability to work independently
- Empathetic and compassionate nature
- Ability to work under pressure
- Ability to plan, organise and coordinate
Closing Date
go to method of application »
Role Purpose
- Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.
Requirements
- 2 - 3 years’ experience in a Sales/ Call Centre environment (essential)
- 2 years’ experience in the insurance and/or financial services industry rendering financial advice (advantageous)
- Matric or equivalent NQF 4 qualifications
- National Senior Certificate in Finance/ Business Management and or equivalent relevant qualification
- FAIS Compliance Requirements
- Regulatory examination (RE) 5
- Driver’s license and own transport (desirable)
Duties & Responsibilities
INTERNAL PROCESS
- Engage with prospective clients to highlight the features and benefits of various products based on their financial wellness needs to support and guide their decision-making process.
- Sell products in line with client’s financial needs by conducting affordability analysis to achieve clients’ financial goals.
- Calculated and advise on tax and legal implications of products and or changes.
- Accurately capture client information, relevant actions and sales on the systems.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Achieve set targets on production, quality and conversion.
- Adhere to compliance requirements in the sales process in line with legislative requirements.
- Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Examining Information: Analyse and process information; ask probing questions and strive to find solutions to problems.
- Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
- Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
- Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
- Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
- Meeting Timescales: Strong focus on meeting target and deadlines
Closing Date
go to method of application »
Role Purpose
- This temporary role is responsible for overseeing and executing general accounting functions to support overall finance operations, while managing financial risk and ensuring the accuracy, integrity and reliability of financial information until the end of June 2026.
Requirements
- National Senior Certificate
- Diploma or Bachelor of Commerce (BCom) with Accounting
- Proficiency in Pastel Accounting with proven experience in daily processing and reconciliations
- 1 - 2 Years’ experience in a similar financial role
- Strong understanding of general financial controls and accounting principles, with the ability to apply sound financial governance in day-to-day processes
- Proficiency in MS 365
Duties & Responsibilities
- Prepare, maintain and deliver accurate financial reports ensuring all reporting is compliant, properly reconciled and completed within required deadlines.
- Compile and issue proof of payments for processed transactions, ensuring information is accurate and timeously shared with relevant stakeholders.
- Review payments to verify accuracy, allocations, approvals and documentation before authorisation, while identifying and rectifying errors or inconsistencies.
- Authorise payments on the applicable online banking platforms by validating banking details, payment values and supporting documentation in line with internal controls and delegated authority levels.
- Review, validate and authorise all debit orders to ensure legitimacy, correct allocation and compliance with scheduled payment requirements.
- Maintain accurate cash books by capturing bank transactions, reconciling balances and promptly resolving any variances or discrepancies.
- Manage, process and verify scheme commission paperwork, ensuring calculations are correct, documentation is complete and submissions meet specific requirements.
- Prepare and update schedules by collecting, verifying and consolidating relevant data to ensure the information submitted is accurate, complete and compliant.
- Handle queries professionally by investigating issues and providing clear resolutions.
- Accurately load and allocate payments to ensure correct processing.
Competencies
- Critically examining information
- Attention to detail
- Meeting timescales
- Managing tasks
- Documenting facts
- Being able to check information and investigate where necessary
- Upholding standards – internal and external
- Interpreting data
- Following procedures
- Excellent communication skills (both written and verbal)
- Ability to work under pressure
Closing Date
go to method of application »
Role Purpose
- Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.
Requirements
- 2 - 3 years’ experience in a Sales/ Call Centre environment (essential)
- 2 years’ experience in the insurance and/or financial services industry rendering financial advice (advantageous)
- Matric or equivalent NQF 4 qualifications
- National Senior Certificate in Finance/ Business Management and or equivalent relevant qualification
- FAIS Compliance Requirements
- Regulatory examination (RE) 5
- Driver’s license and own transport (desirable)
Duties & Responsibilities
INTERNAL PROCESS
- Engage with prospective clients to highlight the features and benefits of various products based on their financial wellness needs to support and guide their decision-making process.
- Sell products in line with client’s financial needs by conducting affordability analysis to achieve clients’ financial goals.
- Calculated and advise on tax and legal implications of products and or changes.
- Accurately capture client information, relevant actions and sales on the systems.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Achieve set targets on production, quality and conversion.
- Adhere to compliance requirements in the sales process in line with legislative requirements.
- Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Examining Information: Analyse and process information; ask probing questions and strive to find solutions to problems.
- Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
- Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
- Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
- Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
- Meeting Timescales: Strong focus on meeting target and deadlines
Closing Date
go to method of application »
Role Purpose
- Execute various HR administrative processes and support the HR team in delivering a consistent HR service that empowers the business to achieve its strategic objectives.
Requirements
- Matric
- HR Diploma (preferred)
- 2-3 years HR administration experience within an insurance or financial services environment
Duties & Responsibilities
Internal process:
- Capture and maintain employee and position management data on the relevant system and ensure that data quality and integrity standards are adhered to.
- Compile employee documentation and ensure that HR documentation is timeously and accurately submitted to the relevant stakeholders.
- Accurately populate employee contracts with the relevant information and coordinate the sign off of contracts and ensure that they are submitted to Payroll within the agreed timeframe.
- Quality check payroll documentation to ensure completeness.
- File and maintain all relevant HR and employee documentation (e.g., CCMA, Payroll, etc.).
- Distribute documentation to the relevant stakeholders within the agreed timeframes.
Client Services:
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
People:
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
Finance:
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Attention to Detail
- Energetic and Self-Motivated
- Insatiable Curiosity
- Innovative and Brave
- Collaborate across Boundaries
- Diversity and Inclusiveness
Closing Date
go to method of application »
Role Purpose
- Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.
Requirements
- Matric/ N4 Equivalent Qualification.
- FAIS requirements based on DOFA date
- Relevant regulatory examinations if you are already working in the financial services industry.
- 1 - 2 years’ experience for individuals with undergraduate degree (preferred)
- 2 - 3 years in a Sales environment
- Strong computer literacy skills
- Fluency in English
Duties & Responsibilities
- Engage with prospect clients to understand their financial needs.
- Sell products that align with the clients’ financial requirements.
- Accurately record client information and sales details
- Achieve targets related to production, quality and conversion.
- Comply with legislative regulations and adhere to all compliance requirements.
Competencies
- Verbally fluent
- Numerical reasoning ability
- Be able to plan and manage their time.
- Self-reliant
- Be resilient (drive, determination, risk tolerance, bounce back after setbacks)
- Manage relationships well.
- Demonstrate sales behaviors (deal with difficult clients, competitive, achieving, persistent).
- Be entrepreneurial (set ambitious, targets, self-reliant, financial prosperity in high-risk environment, autonomy)
Closing Date
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Role Purpose
The Opportunity:
- Momentum Investments is offering exciting 12-month internship opportunities for graduates who are eager to gain real-world experience in a leading financial services organisation.
- As an intern, you will work alongside experienced professionals, gain exposure to the investment industry, and develop valuable workplace skills that will help launch your career.
Opportunities are available across several business areas, including:
- Marketing
- Client Services
- Finance
- Investment Administration
- This programme is designed to provide meaningful exposure, hands-on learning, and the opportunity to contribute to real business initiatives.
Who We Are Looking For:
- We are looking for motivated graduates who are curious, driven, and eager to build a career in financial services.
Requirements:
- NQF Level 4 / Grade 12 (Matric) qualification is mandatory.
Recently completed a tertiary qualification (3-year diploma/NQF6 qualification) in:
- Finance
- Accounting
- Investments
- Business Administration
- Marketing
- or a related field
- A Financial Markets Diploma will be advantageous
- Basic understanding of the financial services or investment industry will be beneficial
- Must not have previously participated in an INSETA Internship Programme
- South African citizens between the ages of 18 – 29
Duties & Responsibilities
What You Will Do
During the internship, you will:
- Gain practical workplace experience within an allocated team
- Support business initiatives and projects within your department
- Learn from experienced professionals and industry specialists
- Develop key workplace skills such as communication, teamwork, and problem-solving
- Demonstrate initiative, curiosity, and a commitment to continuous learning
- Represent Momentum Investments professionally and uphold the organisation’s values
Competencies
Key Skills and Attributes
We are looking for individuals who demonstrate:
- Analytical thinking – ability to evaluate information and solve problems
- Business awareness – understanding how organisations operate
- Strong communication skills – both written and verbal
- Initiative and drive – proactive and eager to learn
- Collaboration – ability to work effectively in a team environment
Closing Date
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Role Purpose
- The role will monitor and enhance user satisfaction across systems and digital platforms by improving usability, accessibility, and overall user experience.
- Collaborate across teams to translate business and user needs into intuitive, engaging design solutions that support Momentum Insure’s strategic objectives.
Requirements
Experience and Qualifications:
- Relevant tertiary qualification in Information Technology or a related design field.
- 2-5 years of experience in UX/UI design.
- Experience designing complex solutions for complete digital environments.
- Exposure to or experience in the Short-term Insurance industry will be an advantage.
- Proficiency in UX software such as InVision, Axure, Balsamiq.
Duties & Responsibilities
Internal Process
- Collaborate with product managers and stakeholders to confirm business objectives and define user goals and flows.
- Build wireframes and convert them into functional prototypes.
- Work with technical leads to design user experiences within platform and technical constraints.
- Work closely with development and QA teams to ensure successful implementation of designs.
- Plan, prioritise, and conduct user research and usability testing; facilitate user test sessions, analyse findings, and iterate on designs to ensure continuous improvement
- Develop personas, journey maps, task analyses, and user flows.
- Produce specifications including storyboards, scenarios, flowcharts, prototypes, and documentation.
- Communicate findings, conceptual ideas, and design rationale clearly to stakeholders.
- Manage the UX design process and track issues to resolution.
- Improve systems by analysing current practices and designing enhancements.
- Apply functional coding knowledge (HTML, CSS, JS) to ensure seamless implementation.
- Create surveys and gather user insights across multiple platforms.
- Analyse usability metrics and behaviour analytics to inform design improvements.
Client Services
- Provide UX expertise to clients and stakeholders.
- Develop and maintain collaborative working relationships.
- Contribute to innovation through idea generation and implementation.
- Take ownership of your professional development and industry knowledge.
People
- Build productive relationships across teams including Business, Development, Testing, Analysis and Project Management.
- Demonstrate adaptability, time management, and commitment to excellence.
- Stay current with professional, industry, and legislative knowledge.
- Participate in change initiatives and support a positive work culture.
Competencies
Skills required:
- User research and usability testing.
- Wireframing and prototyping.
- Information architecture.
- UX writing and documentation.
- Visual communication and stakeholder facilitation.
Knowledge required:
- UX design principles and frameworks.
- Persona development, storyboarding, and journey mapping.
- Interaction design and information architecture.
- Design tools such as Adobe Suite and Figma.
- Web technologies including HTML, CSS, and JavaScript.
Closing Date
go to method of application »
Role Purpose
- We are looking for an experienced UX/UI Specialist to join our Experience Design & Insights team. This role is ideal for someone who thrives in a dynamic, multi-product environment and is passionate about elevating UX maturity across complex product portfolios.
- You will play a key role in our Contact Centre Modernisation programme—an initiative focused on transforming Contact Centre processes and technologies, enhancing operational efficiencies, and embedding AI solutions to create seamless, intelligent customer and agent experiences.
- This role works in close alignment and collaboration with the core Experience Design & Insights team, which provides support through experience insights and research capabilities, user-testing services, and design-system governance and component libraries.
- The ideal candidate is confident in facilitating, driving, and executing end-to-end UX processes across multiple teams. Experience with service design would be beneficial, particularly in mapping journeys, identifying operational friction points, and optimising the end-to-end Contact Centre ecosystem.
Requirements
Qualification
- Degree or equivalent in design/ computer science or IT
- Grade 12/ Matric Certificate
- On-the-job training / Qualifications
- User experience training and/or accreditation
- User interface design
- Service design or journey mapping
- UX Research methods
- Experience, knowledge and skills
- 4+ years of experience in UX/UI, Experience Design, or related roles.
- Strong competency in leading end-to-end UX processes.
- Experience working in complex, multi-product environments.
- Experience with service design (journey mapping, blueprints, workshops) is beneficial.
- Ability to measure and interpret user experience and efficiency metrics.
- Familiarity with AI-enhanced workflows or automation concepts (advantageous).
- Excellent communication, facilitation, and stakeholder-management skills.
- Proficiency with design tools such as Figma, Miro, etc.
Duties & Responsibilities
UX / UI delivery
- Lead and execute the full UX process: discovery, research, analysis, ideation, prototyping, testing, and iterative design.
- Produce high quality UX flows, wireframes, UI designs, and interactive prototypes.
- Facilitate collaborative design workshops with product teams and stakeholders.
- Ensure all designs align with Contact Centre modernisation goals, including AI enabled features.
- Collaborate with the core design team to ensure:
- Alignment with design system standards
- Consistency of components and visual patterns
- Application of research findings and insights
- Collaboration with the the core Experience Design & Insights team to apply and contrinbute to research and designs standards
Experience measurement & reporting
- Define, track, and report on experience metrics and efficiency metrics across the product portfolio.
- Translate qualitative insights and quantitative data into actionable improvements.
- Partner with analytics and operational teams to measure the impact of design decisions.
Service Design (advantageous)
- Map and improve end to end customer and agent journeys within the Contact Centre ecosystem.
- Develop and maintain service blueprints, journey maps, and operational process flows.
- Identify opportunities for enhacement and improvements.
UX maturity & ways of working
- Promote human centred design practices across multiple product teams.
- Drive consistency in UX methods, artefacts, and collaboration practices.
- Contribute to building and uplifting UX maturity across the modernisation programme.
Cross functional collaboration
- Work effectively with product owners, engineers, operations, and AI specialists.
- Clearly communicate design decisions, constraints, and rationale.
- Influence alignment around experience outcomes and design led problem solving.
Competencies
- Adopting practical approaches
- Collaborative teamwork
- Articulating information and effective communication skills
- Continuous learning and growth orientated
- Producing quality output and effectively managing time
Closing Date
Method of Application
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