Fresh Jobs at BankservAfrica

PURPOSE

• The primary objective of this role is to ensure efficient, effective, and uniform processes for the procurement of Information, Communication and Technology products and services within the BankservAfrica. To establish a sustainable and systematic approach to strategic procurement, while overseeing the procurement cycle. Plan, direct and coordinate the purchase of products and services as well as proactively support BankservAfrica to drive ongoing standardization.
• To provide advice and support in the development and implementation of procurement planning and associated service delivery processes, methods, and techniques, enabling the procurement of products and or services in the CIO Department

You will engage with the following stakeholders:

• Business owners, product development and ICT; 
• Project teams; 
• Human Capital;
• Procurement, Finance operations; 
• Legal, Risk and Compliance;
• Suppliers; 
• Shareholders; and 
• Executive Team

Your key responsibilities include:

• Develop commodity strategies, category plans and commercial solutions aligned to "best in class" business drivers for delivering specific components thereof.
• Develop a fact-base to appropriately understand market analytics and category dynamics, these include Total Cost of Ownership (TCO) models, comparative analysis, spend analysis, trend analysis, risk analysis, benchmarking etc.
• Develop comprehensive business cases in order to support strategies for approval by senior stakeholders such as Head of IT.
• Work with identified business area to embed and ensure compliance to the Group Procurement Policies. Assist Sourcing Manager in delivery of commercial and contractual elements through commercial negotiations, leading to awarding contracts.
• Ensure all financial, risk, strategic and commercial considerations are optimised using due diligence checks, best in class strategies and general market knowledge
• Ensure sustainable savings by identifying opportunities and delivering benefits against all targets through effective cost reduction, cost avoidance and revenue generation opportunities. Introduce Value Add and Value Engineering (VAVE) initiatives that will contribute to savings and maximize value.
• Report on performance against targets for benefits realization by extraction of data through MI.
• Devise methods to optimize processes and eradicate waste to drive value throughout the supply chain. Introduce innovation that will add strategic benefit through mutual relationships and synergies by working with the internal customer (business units) and third-party suppliers.
• Delivery of effective contract management will include -
• Service delivery management: ensuring that the service is being delivered as agreed to the required level of performance and quality by working timeously and to agreed deadlines. Create and maintain relationship to keep business engagements cordial. Optimise the efficiency, effectiveness and economy of the service or relationship described in the contracts, by balancing costs against risks and actively managing the contractual relationship.
• Transactional Integrity: Ensure transactional integrity is adhered to for each step in the P2P process and all transactions are in line with company compliance and policies by reviewing the monthly reporting and working with the allocated business units. Ensure that all contractual information is loaded onto SAGE (Procurement Platform) for each deal that is completed prior to benefit sign off, as per the agreed Sourcing Process (sign off will not occur unless this is done). Address all enquires to add resolution related to supplier payments and invoicing.
• To support the organisation in achieving its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
• Positioning stakeholders according to the level of influence, impact, or enhancement they may provide to the business or it's projects.
• Recognize and acknowledge stakeholder's needs, concerns, wants, authority, common relationships, interfaces and align this information with the overall delivery strategy.
• Ensure communication standards are transparent, honest, and open with stakeholders, 
• Governance and Compliance: Ensure that all governance and compliance related requirements are adhered to from company and statutory perspectives as requested and reported by the Compliance team throughout the year. Ensure that all targets against governance and compliance are met and maintained by reviewing the monthly reporting and working with the allocated business units. Complete all training requirements in order to understand requirements against governance and compliance
• To support the organisation in achieving its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
• Positioning stakeholders according to the level of influence, impact, or enhancement they may provide to the business or it's projects.
• Recognize and acknowledge stakeholder's needs, concerns, wants, authority, common relationships, interfaces and align this information with the overall delivery strategy.
• Ensure communication standards are transparent, honest, and open with stakeholders, 
• Governance and Compliance: Ensure that all governance and compliance related requirements are adhered to from company and statutory perspectives as requested and reported by the Compliance team throughout the year. Ensure that all targets against governance and compliance are met and maintained by reviewing the monthly reporting and working with the allocated business units. Complete all training requirements in order to understand requirements against governance and compliance
• Manage and maintain good stakeholder relationships 
• Understand customer needs and supplier contribution and utilize to drive optimal operational results
• Achieve all targets related to BBBEE and transformation through due consideration in the processes of procuring products and services where required.
• Ensure procurement compliance with BEE objectives Create and set BEE targets to develop, implement and manage BEE policies, procedures, and initiatives in line with legislative and compliance requirements (e.g., the DTI Construction Sector Codes, Employment Equity Act, in respect of the Group BEE ownership, 
• Sociol Economic Development as well as Preferential Procurement and Supplier Development commitments).
• To manage and develop Group Supplier Development programs were required.
• Partner with the business units to manage and develop skills development strategies to ensure the appropriate spend is focused in the right category and spend areas
• Policies and procedures: Develop, amend and implement relevant policies and procedures
• Compliance: Ensure compliance with relevant policies & procedures, regulation and legislation
• Risk: Ensure risks are reported on and mitigated
• People Processes: Manage employees through the employee lifecycle including, recruit, manage performance and reward 
• People Development: Build a high-performance team through regular individual and team engagement sessions. Identify talent, coach, and develop to ensure talent retention

QUALIFICATIONS / KNOWLEDGE

• BCom degree or equivalent certification related to Procurement, Supply Chain or Purchasing and Supply
• 7-10 years in a Sourcing environment with focus on the following ICT categories:  IT Security, IT Information Security, Data, Systems Operations and management (including command center, development laboratory, incident management), Software Asset Management (licenses and subscriptions), Maintenance and Support
• Proven track record of delivery and achievements in Category Management, Strategic Sourcing, Contract Management and Supplier Relationship Management. The individual must be able to undertake Category Planning resulting in a Category Strategy, have strong negotiation experience in the ICT category, and good skills in managing such relationships with ICT service providers. 
• CIPS qualification
• Experience in the financial services industry or ICT
• Local and International technology related sourcing, contract and supplier management experience

EXPERIENCE

• A minimum of 7-10 years’ relevant experience in the ICT / Financial Services Sector 
• A minimum of 5-7 years’ financial services experience 

Knowledge & Skills

• To provide advice and support in the development and implementation of procurement planning and associated service delivery processes, methods, and techniques, enabling the procurement of company goods and or services in compliance with org. policy for IT Security, IT Information Security, Data, 
• Systems Operations and management (including command centre, development laboratory, incident management), Software Asset Management (licenses and subscriptions), Maintenance and Support
• Managing complex and non-complex sourcing events for IT Security, IT Information Security, Data, Systems Operations and management (including command center, development laboratory, incident management), Software Asset Management (licenses and subscriptions), Maintenance and Support
• Detailed knowledge of the characteristics of IT Software/Hardware and associated services.
• Experience in authoring, administering, negotiating, initiating, and terminating contracts with regards to IT suppliers
• Knowledge of IT strategies and industry trends
• Knowledge of planning, scheduling, and project/deal control
• Experience handling large IT commercial procurement deals.
• Provide analysis, guidance, and assistance on a variety of technologies and IT categories
• Stakeholder Management
• Communication Skills
• Customer focused
• Intermediate knowledge is required a of all Microsoft desktop applications such as Word, Excel, and PowerPoint

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PURPOSE

• The primary objective of this role is to ensure efficient, effective, and uniform processes for the procurement of Information, Communication and Technology products and services within the BankservAfrica. To establish a sustainable and systematic approach to strategic procurement, while overseeing the procurement cycle. Plan, direct and coordinate the purchase of products and services as well as proactively support BankservAfrica to drive ongoing standardization.
• To provide advice and support in the development and implementation of procurement planning and associated service delivery processes, methods, and techniques, enabling the procurement of products and or services in the CIO Department

You will engage with the following stakeholders:

• Business Owners in Facilities Management and Facilities Management Head
• Facility Landlord where applicable;
• Project teams; 
• Human Capital ;
• Procurement;
• Finance ;
• Legal, Risk and Compliance;
• Suppliers; 
• Shareholders; and 
• Executive Team

Your key responsibilities include:

• Develop commodity strategies, category plans and commercial solutions aligned to "best in class" business drivers for delivering specific components thereof.
• Develop a fact-base to appropriately understand market analytics and category dynamics, these include Total Cost of Ownership (TCO) models, comparative analysis, spend analysis, trend analysis, risk analysis, benchmarking etc.
• Develop comprehensive business cases in order to support strategies for approval by senior stakeholders such as Head of Procurement and Facilities Management.
• Work with identified business area to embed and ensure compliance to the Group Procurement Policies. Assist Business Managers and / or Business Unit Head in delivery of commercial and contractual elements through commercial negotiations, leading to awarding contracts.
• Ensure all financial, risk, strategic and commercial considerations are optimised using due diligence checks, best in class strategies and general marketknowledge
• Ensure sustainable savings by identifying opportunities and delivering benefits against all targets through effective cost reduction, cost avoidance and revenue generation opportunities. Introduce Value Add and Value Engineering (VAVE) initiatives that will contribute to savings and maximize value.
• Report on performance against targets for benefits realization by extraction of data through MI.
• Devise methods to optimize processes and eradicate waste to drive value throughout the supply chain. Introduce innovation that will add strategic benefit through mutual relationships and synergies by working with the internal customer (business units) and third-party suppliers.
• Delivery of effective contract management will include -
• Service delivery management: ensuring that the service is being delivered as agreed to the required level of performance and quality by working timeously and to agreed deadlines. Create and maintain relationship to keep business engagements cordial. Optimise the efficiency, effectiveness and economy of the service or relationship described in the contracts, by balancing costs against risks and actively managing the contractual relationship.
• Transactional Integrity: Ensure transactional integrity is adhered to for each step in the P2P process and all transactions are in line with company compliance and policies by reviewing the monthly reporting and working with the allocated business units. Ensure that all contractual information is    loaded onto SAGE (Procurement Platform) for each deal that is completed prior to benefit sign off, as per the agreed Sourcing Process (sign off will not occur unless this is done). Address all enquires to add resolution related to supplier payments and invoicing.
• To support the organisation in achieving its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
• Positioning stakeholders according to the level of influence, impact, or enhancement they may provide to the business or it's projects.
• Recognize and acknowledge stakeholder's needs, concerns, wants, authority, common relationships, interfaces and align this information with the overall delivery strategy.
• Ensure communication standards are transparent, honest, and open with stakeholders, 
• Governance and Compliance: Ensure that all governance and compliance related requirements are adhered to from company and statutory perspectives as requested and reported by the Compliance team throughout the year. Ensure that all targets against governance and compliance are met and maintained by reviewing the monthly reporting and working with the allocated business units. Complete all training requirements in order to understand requirements against governance and compliance
• To support the organisation in achieving its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
• Positioning stakeholders according to the level of influence, impact, or enhancement they may provide to the business or it's projects.
• Recognize and acknowledge stakeholder's needs, concerns, wants, authority, common relationships, interfaces and align this information with the overall delivery strategy.
• Ensure communication standards are transparent, honest, and open with stakeholders, 
• Governance and Compliance: Ensure that all governance and compliance related requirements are adhered to from company and statutory perspectives as requested and reported by the Compliance team throughout the year. Ensure that all targets against governance and compliance are met and maintained by reviewing the monthly reporting and working with the allocated business units. Complete all training requirements in order to understand requirements against governance and compliance
• Manage and maintain good stakeholder relationships 
• Understand customer needs and supplier contribution and utilize to drive optimal operational results
• Achieve all targets related to BBBEE and transformation through due consideration in the processes of procuring products and services where required.
• Ensure procurement compliance with BEE objectives Create and set BEE targets to develop, implement and manage BEE policies, procedures, and initiatives in line with legislative and compliance requirements (e.g., the DTI Construction Sector Codes, Employment Equity Act, in respect of the Group BEE ownership, 
• Social Economic Development as well as Preferential Procurement and Supplier Development commitments).
• To manage and develop Group Supplier Development programs were required.
• Partner with the business units to manage and develop skills development strategies to ensure the appropriate spend is focused in the right category and spend areas
• Policies and procedures: Develop, amend and implement relevant policies and procedures
• Compliance: Ensure compliance with relevant policies & procedures, regulation and legislation
• Risk: Ensure risks are reported on and mitigated
• People Processes: Manage employees through the employee lifecycle including, recruit, manage performance and reward 
• People Development: Build a high-performance team through regular individual and team engagement sessions. Identify talent, coach, and develop to ensure talent retention

QUALIFICATIONS / KNOWLEDGE

• BCom degree or equivalent certification related to Procurement, Supply Chain or Purchasing and Supply
• 7-10 years in a Sourcing environment with focus on the following Facilities Managementcategories:  Hard Services, Soft Services, Outsourced Services, 
• Occupational Health and Safety (OHS), Environmental, Social and Governance (ESG) and any services provided by the Landlord of the facility where relevant.
• Proven track record of delivery and achievements in Category Management, Strategic Sourcing, Contract Management and Supplier Relationship Management. The individual must be able to undertake Category Planning resulting in a Category Strategy, have strong negotiation experience in the Facilities Management category, and good skills in managing such relationships with Facilities Management service providers. 
• CIPS qualification
• Experience in the financial services industry 
• Local and International facilities management related sourcing, contract and supplier management experience

EXPERIENCE

• A minimum of 7-10 years’ relevant experience in the Services  Financial Services Sector 
• A minimum of 5-7 years’ financial services experience 

Knowledge & Skills

• To provide advice and support in the development and implementation of procurement planning and associated service delivery processes, methods, and techniques, enabling the procurement of company goods and or services in compliance with org. policy for Hard Services, Soft Services, Outsourced 
• Services, Occupational Health and Safety (OHS), Environmental, Social and Governance (ESG) and any services provided by the Landlord of the facility where relevant
• Managing complex sourcing events for Hard Services, Soft Services, Outsourced Services, Occupational Health and Safety (OHS), Environmental, Social and Governance (ESG) and any services provided by the Landlord of the facility where relevant
• Detailed knowledge of the characteristics of Facilities Management and associated services.
• Experience in authoring, administering, negotiating, initiating, and terminating contracts with regards to Facilities Management suppliers
• Knowledge of IT strategies and industry trends
• Knowledge of planning, scheduling, and project/deal control
• Experience handling large Facilities Management commercial procurement deals.
• Provide analysis, guidance, and assistance on a variety of technologies and Facilities Management categories
• Stakeholder Management
• Communication Skills
• Customer focused
• Intermediate knowledge is required a of all Microsoft desktop applications such as Word, Excel, and PowerPoint    
   

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• The Technical Delivery Lead is accountable for the successful planning, execution, and delivery of technology-driven programmes and initiatives within the Modernisation area of BankervAfrica. This role ensures coordination between cross-functional product teams, technical teams, external vendors, and stakeholders to deliver scalable, secure, and high-quality solutions—particularly within BankservAfrica’s Modernisation and Payments environments. The role blends deep technical understanding, delivery discipline, and leadership capability to drive outcomes aligned to business goals. The role will include providing leadership for portfolio analysis and management, demand, and resource management, and being accountable for the performance of these functions.
• The Delivery Lead will oversee a multi-disciplinary team including but not limited to Technical Analysts, Programme Managers, Project Managers, Test Managers and Project Administrators; and develop a feasible allocation or reallocation plan for resources across the projects within the Modernisation area.

You will engage with the following stakeholders:

Internal:

• ICT Management Committee
• Product Leads
• Application Development & Support Teams
• Enterprise Architecture
• Infrastructure
• EPMO (Project & Programme Office)
• Technical Analysts
• QA/Test Teams
• Executive Management Committee

External:

• Financial Institutions
• Industry Working Groups
• Vendors and Solution Providers
• Industry Integration Partners

KEY RESPONSIBILITIES:

DELIVERY LEADERSHIP:

• Own and manage the end-to-end technical delivery lifecycle of programmes/projects.
• Drive execution against scope, timelines, budgets, and quality gates.
• Lead delivery governance, including sprint planning, risk reviews, release planning, and steering forums.

TECHNICAL OVERSIGHT AND EXECUTION:

• Work with product leads, technical leads and architects to align delivery to enterprise standards.
• Translate complex product and technical concepts into actionable delivery plans.
• Validate solution designs, cloud deployment patterns, integration flows, and ensure readiness for production.

CROSS-TEAM COORDINATION:

• Facilitate collaboration between Product, Dev, QA, DevOps, Infrastructure, and Security teams.
• Remove blockers and resolve delivery-related conflicts quickly.
• Coordinate dependencies across internal and external technical teams.

STAKEHOLDER ENGAGEMENT:

• Communicate delivery progress, risks, and decisions to stakeholders and executives.
• Align technical activities with business priorities and industry timelines.

OPERATIONAL READINESS:

• Ensure appropriate monitoring, support structures, and handovers are in place post-deployment.
• Champion technical quality and post-implementation reviews.

QUALIFICATIONS / KNOWLEDGE

• Bachelor’s Degree in Commerce, Information Systems, Computer Science or equivalent experience
• Advanced understanding of software development lifecycles (Agile/Scrum, DevOps)
• Solid knowledge of payments products, platforms, APIs, cloud-native architectures (preferably AWS), and CI/CD
• Familiarity with ISO 20022, Kafka, containerisation (Docker/Kubernetes), and IaaS/PaaS practices
• High degree of technical and operational fluency, with the ability to translate complexity into strategy and action.
• Project management or delivery certification preferred (e.g. PMP, PRINCE2, SAFe)

EXPERIENCE

• 8–10 years' experience in software delivery, engineering or architecture roles, with at least 5 years in technical delivery or programme execution
• Proven experience leading cross-functional technical delivery teams on large-scale, cloud-enabled programmes
• Extensive experience influencing internal and external stakeholders, including senior executives and partners, with clear financial and operational impact
• Experience solving highly complex, high-stakes problems requiring research, creative design, and strategic insight
• Experience in regulated environments (financial services, banking, payments)
• Hands-on involvement in modernisation or payments-related transformation programmes is a strong advantage
• Experience with different geographical teams will be a plus
   

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PURPOSE

• A Facilities Soft Services Specialist is responsible for managing non-technical services within a facility to ensure a clean, safe, and welcoming environment. This includes overseeing cleaning, waste management, landscaping, catering, security, and other customer-focused services, and other services that directly impact employee experience and operational efficiency. The specialist ensures that soft services operate efficiently, meet quality standards, and comply with all relevant regulations. The role contribute to the overall functionality, comfort, and aesthetic of the workplace.

You will engage with the following stakeholders:

• Internal and external sttakeholders

Your key responsibilities include: 
Service Management:

• Oversee the delivery of all soft services, including cleaning, security, waste management, pest control, landscaping, catering, and reception services.
• Ensure service levels meet organizational standards and enhance the customer experience.
• Conduct regular inspections to monitor the quality of services provided.

Cleaning and Hygiene Management

• Oversee daily cleaning operations and ensure compliance with health and safety standards.
• Develop and implement cleaning schedules for offices, restrooms, and shared spaces.
• Conduct regular inspections to ensure high cleanliness standards are maintained.
• Source and manage cleaning products and consumables.

Security Services Management:

• Manage third party security personnel to ensure the safety and security of the premises.
• Develop and implement security protocols, access control systems, and emergency response plans.
• Monitor security incidents and ensure timely resolution and reporting.

Reception and Front-of-House Services

• Ensure the reception area is well-maintained with third party professional personnel.
• Develop processes for visitor management and front-desk operations.
• Monitor and enhance the visitor experience.

Events Management

• Manage and coordinate events for internal meetings and functions.

Project Management

• Plan, execute, and manage all Facilities Management projects such as implementing new cleaning technologies, launching sustainability initiatives, or transitioning to new service providers.
• Develop detailed project plans, including timelines, budgets, and resource allocation, and ensure projects are delivered on time and within budget.
• Collaborate with cross-functional teams, including hard services managers, procurement teams, and external vendors, to ensure seamless project execution.
• Prepare regular project updates and reports for senior management, highlighting risks, progress, and achievements.

Communication Management:

• Manage and maintain good stakeholder relationships.
• Understand customer needs and supplier contribution and utilise to drive optimal operational results.
• Ensure team manages and delivers on internal and external stakeholder requirements/SLA’s.
• Respond to feedback and address concerns promptly.
• Conduct regular meetings to ensure satisfaction and alignment with client expectations.
• Maintain strong communication channels with clients, staff, and service providers to address issues promptly and effectively.
• Host regular meetings with service providers and key stakeholders to review performance, resolve concerns, and drive continuous improvement.

Vendor and Contractor Management:

• Manage relationships with service providers and contractors for soft services.
• Negotiate and manage contracts, ensuring adherence to service-level agreements (SLAs).
• Evaluate vendor performance and implement corrective actions when necessary.

Health, Safety, and Compliance:

• Ensure that all soft services comply with South African health, safety, and environmental regulations.
• Maintain records for audits, inspections, and certifications.
• Train and monitor staff on safety protocols and procedures.

Budget Management:

• Develop and manage budgets for soft services.
• Monitor expenses and implement cost-saving initiatives without compromising service quality.

Customer Service and Experience:

• Manage the Helpdesk: Respond to customer complaints and feedback related to all Facilities Management and real estate services.
• Develop initiatives to improve employee and visitor satisfaction.
• Implement and monitor customer experience programs for soft services.

Operational Efficiency:

• Develop and implement schedules for cleaning, waste collection, and other services.
• Optimize resource allocation to ensure cost-effective service delivery.
• Use facilities management software to track and manage services.

Sustainability Initiatives:

• Promote eco-friendly practices, such as waste reduction and recycling.
• Implement energy-efficient solutions for soft services.

QUALIFICATIONS / KNOWLEDGE

• Diploma or Degree in Facilities Management, Hospitality Management, Business Administration, or a related field.
• Specialized certifications in soft services (e.g., cleaning management or customer service) are advantageous.
• Occupational Health and Safety (OHS) compliance in South Africa.
• Environmental Management Systems (e.g., ISO 14001).
• Facility Management certifications, such as from the South African Facilities Management Association (SAFMA).

EXPERIENCE

• Minimum 6 years of experience in managing soft services within a facility.
• Practical experience in vendor management and customer service.
• Experience in budgeting and financial management for soft services.
• Strong interpersonal and communication skills for dealing with customers and contractors.
• Excellent organizational and multitasking abilities.
• Knowledge of South African labour laws and safety regulations.
• Proficiency in Computerized Maintenance Management Systems (CMMS) and other facilities management software.
• Strong understanding of service-level agreements and vendor management best practices.
   

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PURPOSE

• The SHE (Safety, Health and Environment) Specialist is responsible for implementing, monitoring, and maintaining health and safety protocols tensure a safe working environment for all employees and visitors. This role involves ensuring compliance with South African health and safety regulations, conducting risk assessments, and promoting a culture of safety across the organization. Responsibilities include developing, implementing, and maintaining health, safety, environment policies, systems, frameworks and procedures. This role involves proactive risk management, regulatory compliance, training of all relevant stakeholders, and fostering a culture of safety across the organization on premises and off the premises with a zero-harm strategy.

You will engage with the following stakeholders:

The SHE (Safety, Health and Environment) Specialist at BankservAfrica will engage with a diverse set of stakeholders within and outside the organization. The key stakeholders include:

Internal Stakeholders:

• Facility Management Team: Collaborate with facility managers tensure the proper functioning of safety, health and environment services in the organization's facilities.
• Operations Team: Work closely with operations teams tunderstand Safety, Health and Environment services requirements for day-to-day activities and coordinate activities for compliance.
• IT Department: Engage with the IT department talign SHE services with technological requirements and ensure seamless integration.
• Project Management Teams: Collaborate with project managers, architects, engineers and professionals tintegrate SHE services intnew construction, renovation or any project.
• Finance and Procurement Teams: Work with finance and procurement teams tmanage budgets for SHE services.

External Stakeholders:

• External Contractors and Vendors: Collaborate with external contractors and vendors for specialized SHE services, equipment procurement, and project execution.
• Landlords and Real Estate Owners: Collaborate with landlords and real estate owners tdevelop and manage Service Level Agreements (SLAs).
• Regulatory Authorities: Engage with regulatory bodies and comply with SHE services, codes, standards, frameworks, policies and safety regulations. Communicate regularly with external auditors tensure regulatory compliance.
• Community and Environmental Groups: Depending on the nature of the organization and its projects, there might be a need tengage with local communities and environmental groups taddress concerns related to SHE services and projects.
• Government Agencies: Work with relevant government agencies tobtain permits, approvals, and ensure adherence tlocal regulations.

Management Leadership:

• Provide regular updates tmanagement leadership on the status of SHE services, projects, compliance, and any critical issues. Present financial projections and justifications for SHE services initiatives.

Safety and Compliance Teams:

• Health and Safety Teams: Collaborate with health and safety teams testablish and enforce safety protocols related tSHE services systems.
• Compliance and Risk Teams: Work closely with compliance and risk teams tensure adherence tindustry regulations, codes, standards, frameworks and policies.

Your key responsibilities include:

• Health and Safety Compliance: Ensure compliance with local, national and international health and safety laws, regulations, frameworks and standards. Conduct monthly inspections and periodic audits of all real estate tidentify risks and ensure adherence tSHE policies.
• Building Management: Manage and oversee the new BankservAfrica Head Office in Rosebank including all BankservAfrica real estate as and when required in view of SHE.
• Service Level Agreements (SLAs): Manage SLAs with landlords, all third parties and Facilities Management partners where applicable.
• Policy Development and Implementation: Develop, implement, and review Occupational Health and Safety (OHS) policies, operating model, procedures, guidelines and frameworks. Develop and implement a zerharm strategy across the organisation on premises and off the premises covering internal and external stakeholders treduce incidents and accidents. Communicate policies effectively across all departments and levels of the organization.
• Risk Management: Identify potential hazards, conduct risk assessments, and implement mitigation strategies. Investigate incidents, accidents, or near misses, and ensure corrective actions are implemented.   
• Serve as the Risk Management Champion within the Facilities Management department.
• Training and Awareness: Develop and deliver OHS training programs for employees and contractors. Promote awareness campaigns tfoster a culture of SHE and drive employee participation and feedback on training programs.
• Emergency Preparedness: Develop and test emergency response plans for scenarios like fire, medical emergencies, and evacuations. Coordinate drills with government authorities and ensure readiness of emergency teams and resources.
• Stakeholder Collaboration: Liaise with regulators, auditors, and external bodies tensure compliance and continuous improvement. Collaborate with internal departments tintegrate SHE considerations intbusiness operations.
• Reporting and Documentation: Maintain accurate records of safety audits, incident reports, training sessions, and certifications. Prepare regular reports on OHS performance with a full SHE view and present tManagement.
• Technology: Implement SHE technology tdrive innovation for a high performing safety culture. Implement technology tproduce monitoring and measurement of SHE performance indicators.
• Environmental, Social and Governance (ESG) Compliance: Support the company ESG functions tdrive ESG targets such as the reduction of the company environmental footprint. Ensure compliance with local and international ESG standards, laws and frameworks.
• Contractor management: Ensure that all contractors are managed according tSHE regulations, policies, frameworks and standards including compliance with the Building Regulations and relevant Acts and various industry regulations. Review and approve contractor safety documentation in accordance with the OHS Act.
• Offsite compliance: Ensure that all external events which includes physical inspections of external premises align with company objectives, the OHS Act and SHE services.
• Client satisfaction: Ensure all stakeholders are satisfied via various review platforms.
• Manage and control individual and relevant project / intervention costs
• Manage and maintain good stakeholder relationships
• Deliver on internal and external stakeholder requirements/SLA’s 
• Deliver on BU goals and activities aligned tstrategy 
• Identify and scope opportunities for improvement / innovation 
• Deliver client or company specific projects in line with company standards and in agreement with line manager
• Schedule quarterly OHS team meetings, e.g. First Aiders, Fire Fighters and Evacuation Wardens.
• Participate in and take minutes of all OHS team and committee meetings.
• Undertake monthly first aid box and fire extinguisher  inspections tensure the contents are as listed and have not deteriorated or expired, replenish as necessary.  Update spreadsheet for audit purposes.
• Collate monthly First Aider audit feedback and transfer information intaudit document. 
• Actively participate in the process of monthly building inspections by ensuring that inspections are carried out and forms completed and returned timeously. 
• Participate in monthly building Inspection report back meetings and act on assigned recommendations. 
• Keep records of inspection findings and assist in producing reports that suggest improvements; 
• Record incidents and accidents;
• Assist the Manager SHE with the IOD registration on COIDA website
• Actively participate in incident/accident investigations meetings tdetermine the causes, determine associated risk, and agree on controls tprevent recurrence 
• Conducts risk assessments associated with health, safety and environmental related risks
• Assist in outlining safe operational procedures which identify and take intaccount all relevant hazards;
• Ensure working practices are safe and comply with legislation;
• Assist in in-house training about health and safety issues and risks;
• Keep up tdate with new legislation and maintain a working knowledge of all Health and Safety developments
• Assist in collating and producing reports, newsletters and bulletins;
• Coordinates and maintains a workplace health program treduce health risk and encourage healthy lifestyles. 
• Participate as a member of the Workplace Health program Committee and takes the minutes thereof. 
• Assists in drafting employee communications with respect tworkplace health programs tprovide continued education 
• Keep abreast of current national wellness and wellbeing initiatives and activities
• Policies and procedures: Provide input intrelevant policies and procedures
• Compliance: Comply with relevant policies & procedures, regulation and legislation
• Risk: Identify and escalate risks appropriately
• Assist team members tensure understanding of required deliverables and stay abreast of technical skills 
• Contribute tthe development of a positive team culture

QUALIFICATIONS / KNOWLEDGE

• Diploma or Bachelors Degree 3 to4 year degree in Occupational Health and Safety Management or a related field.
• Competency in MS Office
• Relevant additional qualifications in OHS and Environmental disciplines will be advantageous such as:
• South African Institute of Occupational Safety and Health (SAIOSH)
• National Examination Board in OHS (NEBOSH) 
• South African Auditor and Training Certification Authority (SAATCA) certification that cover both IS45001 and IS14001

EXPERIENCE

• 6+ years of experience in SHE, preferably in a corporate or financial services environment.
• Proven track record of implementing and maintaining safety systems and processes with a good level application of the OHS Act and its Regulations, municipal by-laws and the SANS Codes of practice.
• Managing SLAs with landlords and all third partie

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PURPOSE

• A Facilities Hard Services Specialist (Electrician) is responsible for the management, maintenance, and optimization of the building's physical infrastructure, systems, and equipment. This includes HVAC, plumbing, electrical systems, fire safety, elevators, and other critical building services. The specialist ensures compliance with regulations, manages service contracts, and oversees preventive and corrective maintenance programs. This role ensures the efficient operation, maintenance, and compliance of all hard services, in alignment with health, safety, and regulatory requirements. 

You will engage with the following stakeholders:

• External including Contractors & Suppliers 
• Internal stakeholders 

Your key responsibilities include:

Maintenance Management:

• Oversee, develop, implement and execute planned preventive maintenance (PPM) schedules for building systems, including HVAC, electrical, plumbing, and fire safety systems.
• Respond promptly to breakdowns and ensure timely repairs to minimize downtime.
• Monitor and troubleshoot building systems for efficient performance.
• Perform routine inspections and assessments of facilities to identify potential issues.
• Manage and supervise repairs and upgrades to building infrastructure and systems.
• Compliance rate with regulatory and safety standards, South African National Standard (SANS) and the Occupational Health and Safety Act 85 of 1993.
• Reduction in system downtime and electrical faults.

Contractor and Vendor Management:

• Select, negotiate, and manage contracts with service providers and contractors for hard services.
• Oversee contractor performance, ensuring adherence to service agreements and quality standards.
• Conduct periodic performance reviews of vendors and suppliers.
• Evaluate vendor performance ensuring adherence to Service Level Agreements (SLAs).
• Procure necessary parts and services in line with company policies.

Compliance and Safety:

• Ensure all building systems comply with South African regulations and standards, such as SANS (South African National Standards).
• Conduct regular audits and inspections of building systems.
• Maintain records for compliance purposes, including fire and safety certifications.
• Ensure compliance with local, national, and industry regulations, including the Occupational Health and Safety Act (OHSA).
• Maintain up-to-date records of inspections, certifications, and maintenance logs.
• Implement and monitor safety protocols for technical operations and maintenance activities.
• Conduct safety checks and risk assessments on electrical systems and ensure adherence to Occupational Health and Safety Act (OHSA) requirements.

Energy and Cost Management:

• Monitor energy usage, recommend cost-saving measures and identify opportunities for implementing energy-efficient technologies and sustainable practices.
• Monitor and optimize the energy efficiency of building systems.
• Implement energy-saving initiatives and sustainability programs where possible.
• Report on energy consumption and recommend improvements.

Backup Power Systems:

• Monitor and maintain standby generators, UPS systems, and alternative energy solutions (where applicable).
• Perform regular load testing and system checks to ensure uninterrupted power supply during outages.

Project Management:

• Plan and execute building infrastructure projects, upgrades, and refurbishments.
• Develop project timelines, budgets, and resource allocation plans.
• Coordinate with cross-functional teams to minimize disruptions during projects.

Documentation and Reporting:

• Maintain accurate records of maintenance activities, warranties, equipment history.
• Prepare reports on equipment performance, costs, and recommendations for system improvements.

QUALIFICATIONS / KNOWLEDGE

• Minimum BSc Eng. Or B. Tech Electrical Engineering with Wiremans Licence. Advanced degree or relevant certifications can be advantageous.
• Trade Test Certificate (Electrician) recognized by the Department of Employment and Labour.
• Professional registration with the Electrical Contractors’ Board (ECB) is advantageous.
• Computer literate with all Microsoft Office Packages (Projects, Word, Excel, Outlook, PowerPoint, etc.) including various maintenance management systems.
• Knowledge and experience of CAD, CMMS software among others will be advantageous.
• Drivers licence essential.
• Certification in HVAC, Electrical Systems, or related fields is an advantage.
• ECSA registration (Engineering Council of South Africa) as a Professional Engineering Technician (Pr Techni Eng) or Engineer (Pr Eng).
• Certifications in fire safety systems (e.g., SANS 10400 compliance).
• OSHA-related certifications (Occupational Health and Safety training).
• Professional certifications in facility management (e.g., SAFMA, IFMA) are advantageous.

EXPERIENCE

• Minimum 6 years of experience in hard services, facilities management, or building maintenance.
• Practical experience in HVAC, electrical systems, or other technical areas.
• Experience in vendor/contractor management and compliance with South African building standards.
• Compiling service level agreements for operational efficiency.
• Good knowledge of SANS, National Building Regulations and OHS Act among others.
• Good knowledge of various building contracts applicable to the building services industry i.e., JBCC, Procsa, etc.
• Strong technical troubleshooting and problem-solving skills.
• Familiarity with Building Management Systems (BMS).
• Knowledge of South African health and safety regulations (e.g., the Occupational Health and Safety Act).
• Proficiency in facility management software is an advantage.
• Proficiency in Computerized Maintenance Management Systems (CMMS).
• Familiarity with South African building codes and regulations.