Fresh Jobs at BETSoftware

Skill Set

• Recruitment
• Reporting
• Stakeholder Management

Responsibilities

Job responsibilities:

• Follow the recruitment process as outlined, unless otherwise advised.
• Obtain recruitment pre-authorization form signed off by management in order to proceed with recruitment process.
• Draft internal and external advertisements for vacancies. Place adverts after sign off from the Talent Acquisition Manager. 
• Conduct pre-screening interviews against job spec and eliminate unsuitable candidates early in the recruitment process. Collate and present CVs to relevant Line Manager for consideration. 
• Coordinate/facilitate interviews. Coordinating diary times and scheduling interviews with relevant Line Managers and/or Talent Manager.
• Ensure competency-based interview questions are posed as part of targeted selection process.
• Ensure that reference checks are completed for the final shortlisted candidate, as well as other formal checks (credit/fraud/identity/criminal/educational/driver’s license etc. where appropriate) and obtain a most recent Payslips.
• Discuss a potential offer put forward by the line manager for the Talent Acquisition Manager to consider.
• Draft offer letter for candidate after package has been approved.
• Maintain all pertinent applicant and interview data. Ensure that interview notes, guides and reference checks are uploaded onto the HRIS.
• Ensure that all candidates who do not meet the requirements are advised by way of rejection letters or emails. Ensure each candidate has received feedback regarding the outcome of the interview/ensure agencies receive feedback.
• Utilize the internet for recruitment by posting positions to appropriate internet sources. Research new ways of advertising positions. Use social and professional networking sites to identify and source candidates. Network with industry contacts, association memberships to source the best quality candidate. Aid Public Relations in establishing BET as a recognizable “Employer of Choice”.
• Maintaining a pool of readily available candidates. (Ensure continuous follow ups are made)
• Formally start building a database of candidates that can be referred to.
• Coordinate psychometric assessments. Scheduling psychometric testing as and when required by the Talent Acquisition Manager. Send brief to candidate and invites in terms of sessions. Administer assessment sessions. Obtain informed consent and keep on file to submit with final employee file to HR. 
• Providing daily reports and monthly reports, attend weekly recruitment reporting meetings on the status and turnaround times.
• Ensure all BET reports are updated efficiently daily.
• Strive to achieve monthly targets. 
• Attend to adhoc HR related tasks/ projects as and when the need arises

Qualifications

Job specification:

• 4 to 5 years recruitment experience.
• Previous experience recruiting within a technology sector.
• Relevant HR qualification or studying towards (preferred).
• Results driven: Consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals. 
• Accountability: Follows through and delivers results despite obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
• Reporting: Collate and report on information. Account for and verify reporting figures/ statistics. Review/analyse reporting statistics and figures in order to identify trends and make relevant recommendations. 
• Relationship management: Developing and maintaining professional business associations at all levels. Establish relationships both inside and outside the organization. Effectively apply networking and influencing skills. 
• Interview skills: Understands best practice interview techniques to ensure that high calibre candidates are selected. 
• Proven exposure in headhunting/sourcing and networking.
• Experience in the technology industry (advantageous)

Apply Before 03/18/2026

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Skill Set

• Intermediate Knowledge of BGP, OSPF and other routing mechanisms
• Intermediate Knowledge of Layer 2 technologies including STP, VLAN (Tagging QinQ), VxLan and link aggregation protocols.
• Implementing and Supporting in a LAN, WAN and Multi Site Environment
• IPSec VPN and NAT Applications
• Load Balancing Work Loads.
• Understanding of WAF Technologies
• Implementing Layer 3 Security Controls
• Understanding enterprise DNS and DHCP protocols

Responsibilities

Job Responsibilities:

• Project Implementation
• Daily Network related calls.
• Implementing Firewall Objects and Policies.
• Firmware Upgrade and Patching.
• Troubleshooting LAN/WAN issues and identifying problem areas.
• Wireless troubleshooting and design.
• Rack, Stack and cabling of Datacentre equipment.
• Perform requests assigned through internal tracking system, work orders, special projects as assigned by Team.
• Maintain national Data Centers
• Work closely with 3rd party service providers.
• Work closely with the Infrastructure PMO and Operations teams to determine network and server needs.
• Develop and document conceptual, logical, or physical cabinet and equipment layout designs.
• Participates in network and server technology upgrade or expansion projects.
• Research new technology and components.

Qualifications

Job Specification:

• Relevant Diploma/Degree in Information Technology and/or vender specific certifications
• 5+ years’ experience with Juniper Routing and Switching
• 5+ years’ experience with FortiGate or Equivalent Technologies
• 5+ years’ experience with F5 or Equivalent Technologies

Apply Before 03/18/2026

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Skill Set

Key skills/attributes/position-specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially in writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to detail.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Self-motivated.
• Problem-solving. 
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Responsibilities

Job Responsibilities:

Technical support

• Provide Level 1 technical support for IT Helpdesk services, including responding to and resolving user queries and issues.
• Utilize ITSM ticketing system aligned with ITIL framework for managing and prioritizing support tickets.
• Escalate any issues beyond Level 1 to appropriate support teams.
• Answering phone calls professionally and promptly and gathering all client information about technical issues
• Providing remote support to clients in different regions
• Collaborating with IT professionals to determine technical solutions
• Management of any escalations relating to IT infrastructure. Provide day-to-day technical support for all Hollywood Group/Bet Software services and third-party products.
• Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Assist with upgrading/maintaining antivirus products.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot hardware-related faults.
• Provide basic end-user training and providing customers with customer feedback
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Monitoring and reporting on Branch connectivity alerts, using the monitoring tools provided (Libre LMS / Nagios).

Administration

• Being the initial point of contact with customers and ensuring exceptional customer service during their first interaction is delivered.
• Management of customer contact to provide service excellence.
• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all issues or faults correctly and accurately in the ticketing system.

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user and company data in compliance with company privacy policies.
• Monitoring branch connectivity via monitoring platforms provided to identify branches who require assistance

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Demonstrate professional skills and a high standard of integrity.

Living the spirit: 

The job obligations of an IT Helpdesk Technician L1 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team 
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. It's always important to remember that success is a collective achievement, and we celebrate it as a team.
• Fostering an environment with open and clear communication to ensure everyone is on the same page. Team members are encouraged to use stand-up discussions/team/department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges. 
• It's important to uphold a culture of honesty, transparency, and integrity in all our interactions. At Bet Software, we value and respect our team members' different backgrounds, viewpoints, and experiences.
• Uphold the importance of remaining accountable for your actions and decisions. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specifications: 

• Matric 
• Relevant information technology qualification 
• A minimum of 1 Year of experience in an IT Helpdesk environment. 
• Exposure and experience within an ITHelpdesk service desk. 
• A+ or N+ certification (Advantageous) 
• ITIL Foundation certification (Advantageous)

Apply Before 03/19/2026

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Responsibilities

Job Responsibilities:

Leading the IT Helpdesk Team

• Provide daily direction and communication to team members to ensure helpdesk tickets are answered in timeously, and efficient manner. 
• Assist the team in resolving complaints and escalations from end users and management.
• Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution.
• Oversee the tickets to completion.
• Conduct scrum meeting with the IT Helpdesk Team as the scrum master. 
• Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
• Be the point of contact for all time and attendance issues the team member might have. 
• Interface when necessary with stakeholders or 3rd party vendors to obtain any assistance required.
• Ensure correct entries are inserted into the IT Service Management Tool 4Me and Genesys.

Technical Support and escalations

• Provide hands on day to day technical support for team members 
• Responsible for all connectivity alerts and backup alerts
• Provide basic training on core software and hardware used 
• Point of contact for customer complaints or escalations

Building on KMDB & Documentation Reporting

• Compile technical standard operating procedures for all known errors 
• Compile daily, weekly and monthly reporting on IT Helpdesk statistics 

Customer Centricity

• Feedback to customer on status of all unresolved escalated queries 
• Ensure protection of all user’s data in compliance with company policies 

Continuous improvement

• Ensure adherence to policies and procedures by team members and to continuously evaluate for improvements 
• Ensure attention is given to employee experience
• Focus on a proactive approach rather than a reactive one
• Evaluate, analyze and provide necessary recommendations for improvement to Leadership based on user feedback and technical observations

Admin and technical assistance for ADHOC Infrastructure Projects 

• Constructively participate as a member of the wider IT Department 
• Undertake any other tasks or once-off projects which may be assigned from time-to-time
• Demonstrate professional skills and a high standard of integrity

Living the spirit: 

The job obligations of an IT Helpdesk Team Leader go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements and guide change management within the team. 
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT branch support Team. 
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specification:

• Diploma or Degree in Computer Systems advantages
• CompTia A+ and N+ is Advantageous 
• At least 3 years’ experience in supervising or team lead within a service desk / help desk environment, infrastructure remote support.
• Server administration knowledge will be beneficial 
• Microsoft Technology Associate (MTA)  (Advantageous)
• Experience with Office 365 and Azure (Advantageous)
• ITIL Foundation certification (Advantageous)

Apply Before 03/20/2026