Fresh Jobs at Caterpillar Inc.

Job Summary

• As a Component Application Specialist - Wear Component, for Construction Industries with a focus on Undercarriage components, you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and after-market growth. The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field. Assignments/projects are complex and strategic in nature.
• Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
• Work across various functional business units to achieve parts & services objectives and work with global partners along with districts, dealers, and customers to implement services marketing activities and drive parts growth.

What you will do:

• Represent aftermarket Voice of Customer (VOC) & Voice of Dealer (VOD) & contribute to the Enterprise Component Strategy (ECS) projects
• Collect and prioritize Unmet Customer Needs, with a focus on where we lose and the reasons why
• Document and Disseminate Aftermarket Critical Customer Requirements, in support of parts & services development, throughout the Wear Component lifecycle in the Construction Industry segment
• Define optimal set of aftermarket solutions for each machine and/or product, considering Total Cost of Ownership (TCO) requirements
• Work with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are met
• Along with Service Marketing, develop customer messaging – key attributes and value proposition
• Develop Dealer Aftermarket Parts & Services Sales Training – Content & delivery methods
• Drive resolution of Leadership Table Dependencies

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Basic Requirements:

• A completed university degree is a plus
• 5-10 years of Undercarriage and/or Ground Engaging Tools parts marketing, Undercarriage and/or Ground Engaging tools product and/or field experience.
• Candidate must demonstrate Caterpillar’s values of Integrity, Commitment, Excellence and Teamwork
• Strong communication skills
• Self-starter and team player

Top Candidates Will Also Have:

• Broad business background, specific long-term product or industry knowledge and excellent communication skills.
• Ability to build strong relationships with various stakeholders at all levels
• Ability to deal with sensitive issues, mentor, and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.
• Strong communication, presentation, and training skills
• Proficiency in data analysis
• Incumbent has previous expertise within government agencies, national associations, dealers and/or customer groups.
• Accomplished in the use of business tools for communicating ideas
• Strong project management skills

Additional Details

• Travel is 50%, domestic and international
• Onsite, 5 days a week.

Deadline:22nd July,2025

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Role summary:

• Are you passionate about building strong partnerships and driving business growth? We have a great opportunity for a strategic and relationship-focused Senior Sales Representative to champion our dealer network. In this role, you will take the lead in managing dealer relationships, promoting our innovative products and services, and empowering dealers to grow their sales capabilities.
• If you're a natural collaborator with a passion for unlocking potential, this is your opportunity to make a real impact!

What You’ll Be Doing:

As a key link between our business and our dealer network, you will play a vital role in driving performance, growth, and customer satisfaction. Your day-to-day will include:

• Driving Growth & Relationships: Lead the charge in spotting new selling opportunities, boosting customer satisfaction, and strengthening long-term business relationships.
• Partnering with Purpose: Work closely with dealers to ensure alignment with our business model, guiding them through processes for program approvals and commercial decisions.
• Strategic Sales Support: From forecasting to planning sales, rentals, and used equipment strategies, you’ll help dealers sharpen their approach and successfully launch new products.
• Performance Coaching: Regularly review dealer sales performance, identify gaps, and support the implementation of smart, effective corrective actions.
• Skill you will have:
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

What will put you forward:

• A completed tertiary qualification in Marketing, Business Management or Engineering.
• Minimum 5 years’ experience in a similar role, within the mining Industry.
• Proven experience in dealer or channel management, preferably in an industrial or heavy equipment environment.
• Strong understanding of sales strategy, forecasting, and performance management.
• Solid knowledge of mining applications and industry practices.
• Proficiency in Chinese is highly desirable.

Additional Information

• Travel requirements: 50% with a Southern African focus.
• Onsite, five days a week.

Deadline:30th July,2025