Fresh Jobs at LexisNexis South Africa

About the Role

• The Head of Growth & Retention is accountable for delivering net revenue retention, customer expansion, and sustained account value growth across a defined portfolio.
• This is a second-line leadership role, responsible for leading Sales Managers and their teams to execute against clear commercial outcomes. The role owns the performance of the existing customer base as a core revenue engine, ensuring predictable retention and systematic growth.
• The successful candidate will combine strong commercial leadership, analytical rigor, and practical adoption of AI-enabled tools (including Generative AI) to drive performance, productivity, and competitive advantage.
• This is not a relationship management role—it is a commercial leadership role with full accountability for revenue outcomes.

Responsibilities

Commercial Ownership

• Own and deliver retention, renewal, and expansion revenue targets
• Drive net revenue retention (NRR) through disciplined account planning and execution
• Build a predictable, scalable revenue engine within the existing customer base
• Identify, develop, and close growth opportunities within key accounts
• Ensure consistent delivery against forecast and pipeline commitments

Leadership & Team Performance

• Lead and develop Sales Managers (Account Management) and their teams
• Set and enforce clear performance standards aligned to revenue outcomes
• Drive a culture of accountability, ownership, and execution discipline
• Manage organisational design, hiring, performance management, and succession planning
• Coach leaders to move beyond reactive account management to proactive growth leadership

Customer & Account Strategy

• Build and maintain relationships with senior decision-makers and executive stakeholders
• Oversee strategic account planning across the portfolio
• Ensure structured and consistent executive engagement within key accounts
• Strengthen the organisation’s position as a critical partner to customers
• Drive alignment between customer needs and commercial opportunities

Strategic Execution

• Translate business objectives into clear, executable departmental plans
• Implement and scale best-in-class account management methodologies
• Drive a structured approach to account lifecycle management (onboarding → adoption → expansion → renewal)
• Contribute to broader commercial and go-to-market strategy
• Lead continuous improvement of growth and retention frameworks

Operational Excellence

• Establish and enforce operating cadence: pipeline reviews, forecast discipline, account reviews
• Ensure rigorous use of CRM and performance data to drive decisions
• Improve forecast accuracy, visibility, and accountability
• Allocate resources effectively across accounts and teams
• Drive consistency, scalability, and efficiency in execution

Data-Driven & AI-Enabled Leadership

• Lead with a data-first mindset, using insights to drive prioritisation and decision-making
• Leverage analytics to improve performance management, forecasting, and opportunity identification
• Demonstrate practical use of AI and Generative AI tools to enhance productivity and commercial outcomes
• Embed AI-assisted workflows and automation into account management practices
• Build team capability in adopting modern tools and technologies to improve effectiveness at scale

Requirements

• 8–12+ years in account management, client management, or commercial leadership
• Proven experience managing second-line leaders (manager of managers)
• Demonstrated track record of delivering revenue growth within existing customer bases
• Experience managing large, complex, and strategically important accounts
• Strong experience engaging and influencing senior stakeholders (C-suite / executive level)
• Evidence of using data, analytics, and AI-enabled tools to drive commercial performance and team effectiveness

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About the Role

• We are seeking a Senior Software Engineer to design, build, and maintain high-quality software solutions across multiple systems. In this role, you will collaborate with cross-functional teams, contribute to technical decision-making, and support the growth of less-experienced engineers. This position values clear communication, thoughtful problem-solving, and continuous learning.

Responsibilities

• Design, develop, test, and maintain scalable software solutions across multiple systems
• Collaborate with product managers, designers, and engineers to define and refine technical requirements
• Apply best practices in coding, code reviews, and development methodologies
• Identify, troubleshoot, and resolve complex technical issues to ensure reliable system performance
• Work effectively in Agile, Waterfall, or hybrid development environments
• Support and mentor junior engineers through guidance, feedback, and knowledge sharing
• Stay current with relevant technologies, tools, and industry trends

Requirements

• Relevant professional experience in software engineering or related roles
• Proficiency in one or more modern programming languages and frameworks (such as C#, .NET, Angular, or similar)
• Experience working with databases, data modeling concepts, and data manipulation
• Familiarity with version control systems (such as Git)
• Ability to analyze, debug, and resolve complex technical issues
• Comfortable collaborating with diverse teams and explaining technical concepts clearly
• Experience with TypeScript, Azure DevOps pipelines, or cloud-based tools
• Familiarity with test-driven development or automated testing practices
• Exposure to AI-enabled tools or modern development platforms
• Experience supporting or mentoring other developers
   

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About the Role

• The Implementation Specialist supports the successful delivery and adoption of compliance solutions for assigned customer accounts. This role focuses on building strong client relationships, supporting product implementation, and contributing to client retention and growth.
• You will work closely with internal teams and clients to understand needs, deliver solutions, and ensure a positive customer experience.

Responsibilities

• Achieve annual revenue targets through new business, upselling, and cross-selling.
• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Identify, qualify, and progress sales opportunities through the full sales cycle.
• Develop and execute account and territory sales plans aligned with business objectives.
• Maintain an accurate and well-managed sales pipeline using CRM tools.
• Forecast sales activity and report on progress regularly.
• customer retention and product adoption through proactive engagement.
• Lead deal negotiations and collaborate with internal partners to close opportunities.
• Act as a trusted advisor by developing a strong understanding of products and customer needs.
• Respond to customer enquiries promptly and support issue resolution when needed.
• Use data and insights to continuously improve sales effectiveness and customer experience.

Requirements

Education & Experience:

• Bachelor’s degree in business, Commerce, or a related field, or equivalent practical work experience.

Business Acumen:

• Demonstrates a solid understanding of general business principles, financial concepts, products/services, and market dynamics.

Sales & Account Management Expertise:

• 5 + years of Proven experience in sales and account management, with deep product knowledge and the ability to position solutions effectively to meet client needs.

Business Expertise:

• Understands key business drivers and can align solutions to support client and organizational objectives.

Problem Solving & Decision-Making:

• Applies established procedures to resolve standard issues; analyses information and leverages existing practices to make sound judgments.

Impact & Execution:

• Operates within defined processes and procedures to achieve targets and meet deadlines consistently.

Interpersonal & Communication Skills:

• Communicates clearly and effectively, presenting information in a structured and appropriate manner. Able to simplify technical concepts and influence clients in routine scenarios.

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About The Role

• This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions.

Responsibilities

• Leading software design and development across multiple systems.
• Collaborating with cross-functional teams to finalize technical requirements.
• Developing, testing, and maintaining complex software components.
• Implementing best practices in coding, development methodologies, and code reviews.
• Troubleshooting and resolving technical issues, ensuring optimal system performance.
• Operating in Agile and other development environments while working with stakeholders.
• Mentoring and training junior software engineers, guiding them on development methodologies and optimization techniques.
• Staying up to date with emerging technologies and industry advancements.

Requirements

• 4+ years of Software Engineering experience
• Have Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• Be proficient in .net, C#, Vue, Angular, GIT, SQL, Javascript, Typescript, python (Nice to have).
• Experience working with CI/CD practices and tools, with exposure to Azure DevOps (Azure Pipelines) would be advantageous.
• Experience working with cloud platforms and services would be advantageous.
• Experience working with AI tools and technologies would be advantageous.
• Strong proficiency with data manipulation language including optimization techniques.
• Have advanced understanding of data modelling, storage subsystems, and data manipulation techniques.
• Have hands-on experience with Agile methodology, test-driven development, and coding best practices.
• Have experience guiding junior developers in technical best practices.