With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused by poor hygiene. We enhance lives with services that protect ...
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DESCRIPTION
A vacancy has arisen for a Sales Consultant in the South Coast KZN to grow the company portfolio and achieve predetermined sales targets by promoting and selling our products and services by:-
- Penetrating an allocated sales area and sourcing potential new customers
- Contacting existing customers to provide solutions for their current, growing and new needs.
KEY WORK OUTPUTS and ACCOUNTABILITIES
- Use own initiative to obtain appointments
- Hold face to face visits with decision-makers
- Utilise RISE to understand customer and to shift client around the sales process to decision point
- Conduct all necessary surveys
- Obtain target in contract sales as a commitment to the business per month
- Complete necessary documentation accurately and submit timeously
- Tracking all KPI’s and other planning and reporting tools
SKILLS and COMPETENCIES
- Selling skills/persuasiveness/interpersonal
- Self confident
- Fearless and resilient
- Assertive
- Driven with high energy levels
- Money Motivated
- Highly competitive
- Well-presented and articulate
- Highly responsive
- Restless and needing to be constantly active
- Self-disciplined/ Self-managed
- Independent
Requirements:
- Valid driver’s licence
- Record of a minimum of 2 years in field selling experience
- Above average communication skills (written/verbal/non-verbal)
- Numerical acumen
- Computer literate
- Business acumen
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PRINCIPAL DUTIES & RESPONSIBILITIES
This role will be responsible for delivery of the following KPI’s:
- Maintain a realistically low incidence of bad debt
- Consistently meet and maintain KPI’s (collections , bad debt, dso and query target )
- Close liaison with business units, internal and external clients, focal point being timeous collections and query resolution
- Regular meetings with business partners and co-ordinating of the control function
- Implementation of collection strategies across national footprint
- Identify and develop key client contacts to secure recovery
- Undertake pro-active regular reviews and follow up of outstanding debts
- Produce debtor analysis for key clients and client portfolios
- Support the National Team and Account Managers with reconciliations and other ad hoc debtor analysis
- Provide accurate advice on debt management, queries vat issues etc.
- Involvement in the reconciliations analysis of ledger accounts and billing history
- Liaise with billing on credit Control queries , through to prompt resolution
- Contribute to internal reviews of policies and know how capturing market information from file inception to recovery
- Ensure all the relevant details are provided for the “collection package” delivered to the market for collections
- Analyse market breakdown and calculate correct proportions due by client base.
- Assist with planning for the future developments, identify new opportunities where credit control function can assist the company to meet agreed business objectives
- Undertake ad hoc responsibilities are required
SKILLS and COMPETENCIES
Excellent understanding of Accounts Receivable, Sales and Operations procedures
- Excellent understanding of Accounts Receivable, Sales and Operations procedures
- Must possess initiative and work without supervision
- Attention to detail
- Ability to maintain a high level of accuracy
- Ability to think critically
QUALIFICATIONS and EXPERIENCE
- Minimum of 6 years in a credit control experience as well as 3 years exposure in reconciliations
- Experience & exposure in a Service or FMCG environment (Banking Sector, Retail Sector , Shoprite, Edcon , Eskom and PnP etc.) is essential as it is key accounts and on an open item system
- Proven working knowledge of accounting system (Credit Management 1,2,3)
- Strong computer skills in Microsoft Office applications (i.e., Word, Excel -Advance, etc.)
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Requirements:
A vacancy has arisen for a Credit Controller’s for the Accounts Receivable (AR) team. Preference will be given to suitable applicants in line with the Company Normalisation Policy.
Key Outputs:
- Maintain a realistically low incidence of bad debt
- Consistently meet and maintain KPI’s (collections, bad debt, dso’s and query targets)
- Works with a minimum of direction on collections for an important ledger, possibly key accounts
- Anticipates developments, and identifies accounts that will require special attention
- Handles disputed accounts and negotiate to bring payment into line with terms
- Undertakes complex reconciliations, and compiles documentation for legal action
- Maintains accurate individual measurement and performance statistics
- Obtains sufficient information to assess the risk of new and existing customers
- Works within guidelines and reports to the AR Team Leader
- Close liaison with business units, internal and external clients, the focal point being timeous collections and query resolution
- Provide accurate advice on debt management, queries, VAT issues etc
- Involvement in the reconciliations analysis of ledger accounts and billing history
- Liaise with billing on Credit Control queries, through to prompt resolution
- Ensure all relevant details are provided for the “collection package” delivered to the market for collection
- Liaise with current service provider, claims handlers and others on outstanding collections
- Undertake ad-hoc responsibilities as required
Qualifications
- Minimum of 3 years in a credit control experience as well as 2 years exposure in reconciliations
- Experience & exposure in a Service or FMCG environment (Banking Sector, Retail Sector , Shoprite, Edcon , Eskom and PnP etc.) is essential as it is key accounts and on an open item system
- Proven working knowledge of accounting system (Credit Management 1,2,3)
- Strong computer skills in Microsoft Office applications (i.e., Word, Excel -Advance, etc.
Qualities and Attributes
- Excellent understanding of Accounts Receivable, Sales and Operations procedures
- Must possess initiative and work without supervision
- Attention to detail
- Ability to maintain a high level of accuracy
- Ability to think critically
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KEY WORK OUTPUTS & ACCOUNTABILITIES
- Provide quality pest control/management service in line with SOP and SWP
- Achieve standards of productivity as set by the company
- Follow route and service plans to show compliance to plans set by the business
- Retain existing clients through service excellence and identify growth opportunities through leads
- Comply with the Rentokil Code of Conduct.
- Effectively use service tracking tools that are specified by the company
- Compile necessary documentation for client and the office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations as set out in Act 36 of 1947
- Ensure equipment and vehicle is maintained and clean at all times
- Carry an adequate range of pesticides (compliant to the APL) and equipment, necessary to deliver service
- Always apply Pesticides according to label instructions
- Ensure that good stock control principles are followed
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met.
SKILLS & COMPETENCIES
- Service and customer focused/ orientated
- Ability to identify customer needs and solutions
- Professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence with 2 years proven driving experience
- Good communication skills (Written/Verbal/Non-verbal)
- Good time management skills to efficiently and effectively perform daily duties
- Good physical stamina and health
QUALIFICATIONS & EXPERIENCE
- Matric certificate/Grade 12
- Previous Pest Control experience
- Fully qualified (NCPC) or PMA/PCSIB
- Registered with the Department of Agriculture (P-Number)
- H&S Knowledge and experience
- HACCP Experience and Knowledge
- Working at heights experience
- Fumigation Experience (qualification advantageous)
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SKILLS and COMPETENCIES:
- Proven experience (typically 2-4 years) in a Digital Marketing Analyst, Marketing Analyst, or similar data-driven role.
- Demonstrable hands-on experience designing and building email marketing workflows and segmentation (preferably within Adobe Campaign).
- Strong proficiency in web analytics platforms, particularly Google Analytics 4 (GA4).
- Experience with other digital marketing analytics tools (e.g., Google Search Console, SEMrush, Ahrefs, social media analytics platforms).
- Excellent analytical skills with the ability to interpret complex data, identify trends, and draw meaningful conclusions.
- Proficient in Excel/Google Sheets and PowerPoint/Google Slides for data manipulation, analysis, and professional reporting/presentations.
- Familiarity with A/B testing methodologies and tools.
- Understanding of key digital marketing channels and their associated metrics (SEO, PPC, Social Media, Email).
- Strong communication and presentation skills, with the ability to explain complex data to non-technical stakeholders.
- Proactive, self-motivated, and able to work independently as well as part of a team.
- Familiarity with POPIA and data privacy best practices.
Desirable (but not essential):
- Experience with other marketing automation platforms.
- Familiarity with Email Deliverability requirements.
- SQL skills for data extraction and analysis.
- Experience with data visualisation tools (e.g., Google Data Studio/Looker Studio, Tableau, Power BI).
- Understanding of attribution models.
QUALIFICATIONS and EXPERIENCE
- Matric (Grade 12)
- Bachelor’s degree in Marketing, Advertising, or a related field
- Project Management Skills
- Complete knowledge of the latest digital marketing trends and techniques
- Demonstrable hands-on experience designing and building email marketing workflows and segmentation ( preferably with Adobe Campaign)
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KEY WORK OUTPUTS & ACCOUNTABILITIES
- Providing quality pest control/management service
- Achieving standards of productivity as set by the company
- Retention of existing clients
- Complying with the Rentokil Codes of Practice: Rules of conduct.
- Compile necessary documentation for client and office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations
- Ensure equipment is maintained and clean at all times
- Carry an adequate range of pesticides and equipment, necessary to delivery service
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met
Requirements:
- Must be customer focused/orientated
- Ability to identify customer needs and solutions
- Should display professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence
- Highly developed communication skills (Written/Verbal/Non-verbal)
- Requires good time management skills to efficiently and effectively perform daily duties
- Good physical health
QUALIFICATIONS and EXPERIENCE
- Matric or equivalent certificate
- Knowledge of competitors and competitor activity
- Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
- Previous pest control experience
- H&S Knowledge and experience
- HACCP Experience and Knowledge
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KEY WORK OUTPUTS and ACCOUNTABILITIES
- Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
- Gain on the job operational technical knowledge to build expertise in RI services and products
- Increase conversion of sales against marketing driven campaigns and provide feedback on results.
- Achieve Predetermined Sales targets
- Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures
- Locate potential business through research, prospecting, tele-canvassing and cold calling
- Attend to phone enquiries and leads from colleagues
- Conduct sales calls and presentations to new or existing customers.
- Undertake needs analysis by conducting thorough survey of client premises
- Complete site risk assessments for every client proposal
- Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
- Approach the client portfolio for annual price adjustments
- Maintain and improve the client retention target rate by building and maintaining professional client relationships
- Focus on building relationships with clients
- Drive client retention especially clients in their 1st year of their agreement
- Increase the client portfolio by identifying cross and up selling opportunities
- Attend and complete the company selected accredited and approved Learnership
SKILLS and COMPETENCIES
- Excellent communication skills
- Ability to identify and qualify customers
- Ability to develop strong and mutually beneficial customer relationships
- Determination and motivation to achieve new business targets
- Strong organisation skills to manage a sales territory effectively
- IT Literate
- Ability to perform well under pressure
- Ability to establish first contact with potential customers
- Good planning skills
- Numerical and literacy skills
- Good administrative skills
- Problem solving skills/solution driven
QUALIFICATIONS and EXPERIENCE
- Matric
- Recent Graduate - sales related field of study is preferred
- Drivers License - essential
- Computer literate
- No previous sales experience required - a passion for sales is essential
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KEY WORK OUTPUTS and ACCOUNTABILITIES
- Use own initiative to obtain appointments
- Hold face to face visits with a decision-makers
- Utilise RISE to understand customer and to shift client around the sales process to decision point
- Conduct all necessary surveys
- Obtain target in contract sales as a commitment to the business per month
- Complete necessary documentation accurately and submit timeously
- Tracking all KPI’s and other planning and reporting tools
SKILLS and COMPETENCIES
- Selling skills/persuasiveness/interpersonal
- Self confident
- Fearless and resilient
- Assertive
- Driven with high energy levels
- Money Motivated
- Highly competitive
- Well-presented and articulate
- Highly responsive
- Restless and needing to be constantly active
- Self-disciplined/ Self-managed
- Independent
QUALIFICATIONS and EXPERIENCE
- Valid driver’s licence
- Record of a minimum of 2 years in field selling experience
- Above average communication skills (written/verbal/non-verbal)
- Numerical acumen
- Computer literate
- Business acumen
go to method of application »
KEY WORK OUTPUTS & ACCOUNTABILITIES:
- Agree individual and team service targets with Branch Manager in order to deliver the Branch’s / Company’s business goals
- Supervise a team of service colleagues to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each technician to direct performance against targets including making appropriate interventions – such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.
- Participate in the support or re-training of personnel – (service, sales and admin), as well as training / re-training of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.)
- Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.
- Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.
- Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records of training /Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times. attendance.
- Complete regular Supervisory Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity – check KP
- Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
- Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved. (CCM management). Evidence of competitor activity at the client should also be recorded and communicated to the Branch Manager and Sales Manager.
- Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times
- Ensure that both individual technicians and the team maintain acceptable productivity levels (in alignment to Branch / Company Standards) including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI.
- Ensure effective and timely communication across the team by holding regular team meetings (minimum fortnightly). Reporting on individual and team performances to the Branch Manager, regularly (minimum fortnightly)
- The Supervisor must be Health, Safety & Environmentally centric and compliant – able to create and maintain an environment which meets local HS&E standards, regulations and requirements.
- Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team, and that each service colleague is properly trained in the correct, proper and safe use of all equipment, and that this competency is regularly checked and verified by the Supervisor. (including vehicle, Personal Protective Equipment, Personal Protective Clothing, & general equipment).
- Manage and maintain service data – using all facilities, resources and reports available – to ensure accurate reporting, and system information (inputs and outputs). Take the necessary action to correct data, and planning as required. (iCABS / Progress)
- Be responsible and accountable for Service costs, and manage resources in line with the business units agreed monthly / quarterly / annual forecast and targets.
- Resource and asset management: Including: fleet, manpower, time, overtime, HR / IR matters, leave of absence, stock, preparations, store rooms, fixed assets, consumables, and utilities. Identify, manage and mitigate risks promptly and efficiently in collaboration with the Branch Manager.
- To spend 4 days a week in field with service staff / customer facing tasks - fulfilling the above functions and maintaining a high level of morale.
SKILLS and COMPETENCIES
- Service and customer focused/ orientated
- Ability to identify customer needs and solutions
- Professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence with 2 years proven driving experience
- Good communication skills (Written/Verbal/Non-verbal)
- Good time management skills to efficiently and effectively perform daily duties
- Good physical stamina and health
QUALIFICATIONS & EXPERIENCE:
- Matric certificate/Grade 12
- plus 5 years Technician experience of which at least 3 were in the role of Senior Technician
- Valid unendorsed Code 08 / 10 drivers licence.
- Computer literate – Word, excel, power point, other
- Excellent numeracy skills
- Service industry experience
- Customer Management / CRM experience.
- Food safety Management (I)
- Health & Safety –minimum of 2 years experience
- HR / IR / ER knowledge / application
go to method of application »
KEY WORK OUTPUTS and ACCOUNTABILITIES
- Use own initiative to obtain appointments
- Hold face to face visits with decision-makers
- Utilise RISE to understand customer and to shift client around the sales process to decision point
- Conduct all necessary surveys
- Obtain target in contract sales as a commitment to the business per month
- Complete necessary documentation accurately and submit timeously
- Tracking all KPI’s and other planning and reporting tools
SKILLS and COMPETENCIES
- Selling skills/persuasiveness/interpersonal
- Self confident
- Fearless and resilient
- Assertive
- Driven with high energy levels
- Money Motivated
- Highly competitive
- Well-presented and articulate
- Highly responsive
- Restless and needing to be constantly active
- Self-disciplined/ Self-managed
- Independent
QUALIFICATIONS and EXPERIENCE
- Valid driver’s licence
- Record of a minimum of 2 years in field selling experience
- Above average communication skills (written/verbal/non-verbal)
- Numerical acumen
- Computer literate
- Business acumen
Method of Application
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