Job Description
- As the National Credit and Risk Manager, you will oversee the credit risk management strategy and processes across the organization.
Education
- Grade 12 Certificate
- Diploma in Credit Management or Risk Management at NQF level 6
- BCom Degree in Credit, Risk management or finance will be an added advantage
Knowledge and experience
- 15 years credit experience
- 5 years management experience in a similar role
- Current management practice and theory
- Company objectives and strategy
- Company Policies and procedures
- External Business environment
- Job design and workflow principles
Job Descriptions & work procedures
- Good communication skills (written & verbal)
- Problem analysis & solving
- Computer literacy
- Planning & organising
- Judgement & Decisiveness
- Action & result orientation
- Leadership and visioning
- Delegation, coaching and counselling
- Good Interpersonal skills
- Diversity, change and conflict management
- Attention to detail and handle pressure
- Assertiveness
- Initiative
- Proactive
- Integrity
- Financial Analysis & Acumen
Advantageous Attributes
- Customer service orientation - able to handle a demanding customer environment.
- Dynamic self-starter that works independently and can handle pressure.
Overall responsibilities include
Authorises credit applications:
- Review incoming credit applications together with standard terms and conditions and initiate applications for credit insurance
- Verify that all application documentation and supporting contracts are accurately completed, properly signed, and legally enforceable.
- Obtain and analyse credit bureau reports to assess the customer’s credit history, financial standing, and overall risk profile.
Open Accounts:
- Review and receive approved credit applications together with signed terms and conditions.
- Open and register new customer accounts by capturing accurate client information on the operating systems and allocating a unique account number.
- Ensure correct classification of the account by specifying the nature and credit profile of the customer.
Collects outstanding payments on problem accounts:
- Monitor and actively manage overdue and high-risk accounts by reviewing ageing reports and identifying outstanding balances requiring escalation.
- Investigate and raise queries relating to unpaid invoices, ensuring all discrepancies are promptly identified and addressed.
- Place accounts on hold within the system where necessary and record detailed notes outlining the nature of the issue and required actions
Initiates and coordinates legal action against clients in event of non-payment:
- Maintain and update all contracts and supporting legal documentation to ensure enforceability and recoverability of debts in the event of non-payment.
- Issue formal written notifications to clients where amicable settlement cannot be reached, advising of impending legal action if payment is not received within the stipulated timeframe.
- Evaluate and determine the most appropriate recovery channel (attorneys or collection agencies) based on the nature, value, and complexity of the debt
Coordinates claims for payment against liquidated debtors or customers in business rescue:
- Collate and submit all relevant legal and account documentation to the appointed liquidator to support the recovery process.
- Prepare and complete required legal documents, including Powers of Attorney, Proof of Claim (Statement of Account), and supporting affidavits.
- Provide the liquidator with all necessary information and documentation to facilitate the liquidation process and recovery of debtor assets.
Annual re-vetting of all debtors:
- Assess and evaluate clients’ creditworthiness on an ongoing basis, taking into account financial performance, payment behaviour, industry risk, and exposure levels.
- Review the profitability of customer accounts, ensuring alignment with the company’s commercial objectives, and escalate concerns to relevant stakeholders where margins or risk-return profiles are not acceptable.
- Ensure all debtor accounts and credit limits are appropriately reviewed and formally approved by the relevant internal stakeholders in accordance with delegated authority frameworks and credit governance policies
Updates client information :
- Receive and review notifications of changes to client account details from customers or internal branches, ensuring accuracy and completeness of information provided.
- Update all relevant systems and account records timeously to reflect approved changes, ensuring consistency across operational platforms and physical/digital account files.
- Maintain proper audit trails and supporting documentation for all account amendments in line with internal controls and compliance requirements.
Manage Credit Control function and department:
- Define departmental and functional objectives aligned to the broader business strategy, and identify the key activities and resources required to achieve these objectives.
- Establish clear procedures, policies, and performance standards to guide the execution of activities and ensure consistency and efficiency across the function.
- Identify, plan, and procure the necessary resources — including staff, systems, equipment, stationery, and budget — to support operational requirements.
Comply with the requirements of the quality management system:
- Ensure full compliance with the organisation’s Quality Management System (QMS) and related frameworks.
- Maintain a thorough understanding of applicable procedures, job descriptions, and work instructions, and ensure consistent adherence in daily operations.
- Implement and develop processes in a controlled and structured manner, ensuring alignment with quality standards and internal controls
Comply with Credit Insurance Partner:
- Manage and maintain the relationship between the company and appointed credit insurance partners and brokers, ensuring alignment with business objectives and risk appetite.
- Liaise with credit insurers regarding credit limit applications, including follow-ups on pending and rejected limits.
- Gather and submit additional financial and operational information from internal business units and clients to support and motivate for the approval or revision of credit limits.
Trade Finance Management
- Oversee and manage the end-to-end trade finance product offering across the business
- Assess, evaluate, and approve credit risk associated with trade finance facilities in line with company policy
- Monitor customer exposure, facility utilisation, and repayment performance to ensure early identification of risk
- Ensure alignment between trade finance facilities, approved credit limits, and credit insurance cover to mitigate financial exposure
Working Capital Management
- Prepare and submit accurate weekly cash receipt forecasts to support effective cash flow management
- Authorise and release payments on the electronic banking platform in accordance with approved mandates and controls
Ad Hoc
- Provide ongoing support to Credit Controllers in the collection of outstanding debts, particularly on complex, high-value, or escalated accounts.
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