Fresh Jobs at Standard Bank Group

Job Description

• To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

Qualifications

• Type of Qualification: First Degree (NQF7)
• Field of Study: Business Commerce

Experience Required

Affluent Clients

• Personal and Private Banking
• 5-7 years experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.)
• Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions
• The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position
• Proactively promote a relationship-based offering through a primary point of contact, which meets the client expectations by providing personalized financial solutions in line with the client value proposition.
• Prepare and submit quality credit applications for evaluation and/or approval by Credit, where required or oversees the preparation of credit applications. Conducts credit reviews as and when required
• Analyse client’s financial information and formulates solutions on how to respond to a client’s needs and requirements accordingly (e.g., a client is experiencing a cash flow problem)
• Ensure that all clients in the portfolio meet the segmentation criteria as per defined parameters.

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Job Description

• To manage the delivery of projects through the application of best practice project management skills, tools and techniques, whilst engaging with and leading cross-functional teams to deliver scalable business solutions within the required parameters in terms of scope, cost and quality.

Qualifications

• Type of Qualification: First Degree Business Commerce & Project Management

Experience Required

• 5-7 years Significant experience required in the end-to-end management of projects through the coordination of a project team and cross functional resources.

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Job Description

• To provide an efficient and a technically proficient administrative support function to the Business Centre and the Manager, Business Centre by enabling operational effectiveness of the Business Centre. Perform routine compliance tasks (e.g., physical security of the premises and bank assets, maintenance of premises and physical infrastructure).

Qualifications

• Type of Qualification: Diploma
• Field of Study: Office Administration

Experience Required

Relationship Banking (Client Coverage)

• Business & Commercial Banking
• 3-4 years experience as an Administrator or Personal Assistant. / Experience in budgeting, implementation and delivery of corporate events and/or general admin related projects. (Total working experience of approximately 3-6 years is typically required where no formal tertiary qualification has been obtained.) Experience in client communication, events management, as well as project coordination is an advantage; Retail Banking experience to understand the business environment is preferable.

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Job Description

• To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.
• Provide strategic leadership and direction to the Universal Banking team, ensuring alignment with organisational goals and objectives.
• Implement and maintain rigorous performance management systems to drive team productivity and efficiency.
• Conduct regular performance reviews and provide constructive feedback to team members, addressing any performance issues promptly and professionally.
• Oversee the development and execution of comprehensive training programmes to enhance team members' skills and knowledge.
• Ensure strict adherence to all regulatory requirements, internal policies, and risk management protocols.
• Analyse market trends and competitor activities to identify opportunities for business growth and service improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty, regularly reviewing and refining these approaches.
• Manage branch resources effectively, including budget allocation, staffing levels, and technological infrastructure.
• Collaborate with other departments to streamline processes and improve overall operational efficiency.
• Represent the branch in high-level meetings and negotiations with key stakeholders and partners.
• Take full accountability for branch performance metrics, including financial targets, customer satisfaction scores, and compliance ratings.
• Proactively identify and mitigate potential risks to branch operations and customer relationships.
• Foster a culture of continuous improvement, encouraging innovation and best practice sharing within the team.

Qualifications

• Matric (Secondary Education Certificate)
• National Diploma (NQF6 FAIS recognized qualification)

Critical Experience Requirements:

• Extensive experience in Personal and Private Banking sectors is mandatory, including managing client relationships and delivering tailored banking services to meet diverse needs.
• A minimum of 3-4 years of proven track record in front-line banking operations is essential, encompassing direct client interactions, managing transactions, resolving complex queries, and ensuring compliance.
• Comprehensive knowledge of retail and business products, including deposit accounts, loans, credit facilities, investment products, and digital banking services. Adept at cross-selling and advising clients on product combinations to achieve financial goals.
• In-depth understanding of branch procedures and interdependencies, including cash management, regulatory compliance, risk management, operational audits, team coordination, and process optimization.
• In-depth knowledge of sales and managing sales teams, including setting targets, driving performance, coaching team members, and implementing effective sales strategies to achieve organizational goals.
• Demonstrated commitment to excellence in client service, with strong interpersonal and communication skills, proactive and empathetic client engagement, and the ability to thrive in a fast-paced, results-oriented environment.

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Job Description

• To lead and review the audit process for a portfolio of audits through audit execution and oversight of the audit team to independently and objectively provide assurance that enables client centric risk management.
• Build strong relationships with relevant internal stakeholders to understand the business and to enable assurance processes and GIA’s wider objectives.
• Assess, identify and report on practices in the scope of audit projects which negatively impact client experience and raise recommendations to improve client experience.
• Adhere to GIA methodology, policies and procedures. Manage adherence of team members on audit projects. Guide team members to enhance their understanding and application of GIA methodology, policies and procedures.
• Develop and maintain a risk assessment on all areas of risk origination in Global Markets and supporting functions (including risk management functions).
• Identify and implement effective use cases of data in automated assurance.

Qualifications

• Any Relevant Degree (e.g. Audit, Finance, Legal, IT, Data, Maths, Statistics, Financial Engineering) - Min
• Post Graduate Degree -  (e.g. Audit, Finance, Legal, IT, Data, Maths, Statistics, Financial Engineering) - Pref
• Relevant professional membership will be required based on specialty - Pref

Additional Information

Experience Required

• 1-2 years: Experience analysing complex sets of data to interpret, visualise and identify trends Understanding of IT controls.
• 5-7 years: Planning and executing audits. Managing and engaging with various stakeholders at a Senior Level. Experience in managing and leading teams with a proven track record of delegating and prioritizing tasks