Fresh Jobs at Teraco

Description
Purpose of the Role

• To successfully design, deliver and maintain a health and safety change programme to embed and drive a positive safety culture across projects as well as ensuring the timely delivery of associated underpinning health and safety management action plans and operational programmes.

Objectives

Main function of the Job

• Development & Implementation of a Safety Management System for Construction and Fit-Out
• Creation of world class Safety Management System specifically for Construction and Fit-Out.  The H&S Management System must include Contractor H&S Evaluation Metrics, H&S Contract requirements, and performance metrics and all other components as per international safety management system standards.
• Implementation of a H&S Management system and driving positive HSE change within General contractors and selected sub-contractors.
• Coordination of HSE across multi-disciplinary teams in Construction and Fit-Out projects
• Ensuring high HSE standards are maintained across Construction and Fit-Out projects
• Developing HSE KPI’s, agreement on base line safety indicators and monitoring these across Construction and Fit-Out projects
• Set direction for effective health and safety management and appropriate workplace wellbeing.
• Establish training process including toolbox talks and cross project learnings across subcontractors.
• HSE criteria for contractor selection and pre-adjudication processes

H&S Management Responsibilities

• Management of the 3rd Party HSE Contractors appointed for Teraco Projects and HSE functions within. 
• Management of Teraco HSE Officers appointed specifically for Teraco M&E fitout sites.
• Budget control of HSE function on projects

Teraco Project H&S Champion

• In consultation with the Project Managers define, publish and maintain a Teraco HSE fitout specification for new sites/ new DC fitouts.
• Overall responsibility for HSE on all projects prior to handover of projects to operations.
• Champion implementation of collaborative planning on all project sites

SHERQ Management & Compliance in collaboration with Head of H&S Operations

• Ensure company-wide adherence and compliance with regard to OHS Act and relevant regulations.
• Review and develop all aspects of IOSH's health, safety and wellbeing policies and activity, and ensure that it is implemented consistently across the organisation.
• Monitor, evaluate and review existing, new and upcoming health and safety legislation and ensure that the Teraco has systems and procedures in place to meet legal compliance and other requirements. Compile and/or review H&S policies, procedures, work instructions and processes for publishing and implementation.
• Work proactively with project managers, principle agent and other key staff/contractors to establish and maintain a programme of continuous improvement in the management of health, safety and wellbeing within their areas of responsibility.
• Establish/review and enhance audit process for HSE on project sites.
• Ensure that rigorous H&S risk assessment and H&S incident management systems are in place and followed across the projects. Drive mitigation actions identified to mitigate any HSE risks with high rating.  Liaise with Contractor HSE Officers/CEOs, Teraco Head of Infrastructure Development Manager on health and wellbeing issues particularly where a risk assessment has identified a need, including supporting HR and line managers in carrying out individual risk assessments, when required.
• Work closely with Safety Officers, Project Managers, Contractors Representatives and Principle Agent to ensure compliance requirements are being controlled, documented and maintained in accordance with regulations and guidelines.
• Manage and Coach and enable the Health and Safety Officers to support the delivery of the change programme including equipping them with the necessary knowledge and skills to manage using best practices.
• Ensure effective implementation of current health and safety policies & procedures during the implementation of new site.
• Responsible for raising the professional HSE competency of all Teraco’s teams, including project and Teraco subcontractor teams.

Reporting and Report Approval

• Develop comprehensive HSE KPI’s for projects and reporting and monitoring system of these KPI’s
• Review and approval of all HSE site related incidents.
• Compile monthly HSE reports for Operational Risk Meeting and Board.
• Review all client specific HSE reports and approve prior to release.
• Prepare responses to client specific audit/RFP requirements related to HSE, from time to time.
• Develop metrics for contractor HSE performance and provide to General Contractor as management tools.
• Develop and track metrics for meeting company HSE objectives related to project.
• Liaise with Teraco project client’s executives in respect of all HSE engagements

Requirements
Skill Requirements

• A comprehensive knowledge and understanding of all aspects of health, safety and risk management.
• A comprehensive knowledge of current health and safety legislation, management and standards
• Ability to interpret and provide authoritative advice on health and safety and risk management issues
• Knowledge of workplace wellbeing initiatives and how they add value to an organisation
• Ability to prioritise work to ensure tasks are completed within time constraints.
• Resilience and proven ability to deliver
• A proven leader
• Prior staff management experience, and can demonstrate ability to effectively develop and performance manage staff
• Good written and verbal communication skills
• Active listening – ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven
• High level of energy
• Ability to multi-task
• High attention to detail
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

Qualifications and Experience

• Experience in implementing a construction management system (ISO 45 001 or equivalent).
• Experience in training, coaching and mentoring to develop health and safety knowledge and expertise. 
• Experience with implementing training programmes around HRA’s.
• Experience of successfully managing projects. 
• Line Management experience including providing positive support, advice and encouragement in colleague’s development.
• A Safety Related Degree, B-Tech Degree in Safety Management or Equivalent. 
• Minimum of 10 years working experience within the petrol chemical, mining or construction environment is essential.
• If construction experience, experience in world class construction environments (Dubai, UAE, UK etc)
• Extensive knowledge of the electricity and utilities environment and the respective technologies
• Understanding of South African Legislation relating to HSE e.g., Occupational Health and Safety Act etc
• Technical knowledge on equipment standards and regulatory codes
• Understanding of project and business development and evaluation of business alternatives
• Ability to work within a matrix within projects and businessDescription

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PURPOSE OF THE ROLE

• The role will focus on designing, installing, and maintaining key network assets to ensure maximum uptime and meeting the strategic needs of the business. The Senior Core Engineer will actively be involved in troubleshooting issues, optimizing performance, ensuring network security and stability.  Alongside the existing Engineering team the Senior Core Engineer will be involved in establishing and maintaining internet peering relationships with other networks connected to both NAPAfrica IXP and Africa Cloud Exchange.  

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Configure and maintain the switching, IP, fibre and WAN platforms including all supporting environments, which is not a static configuration due to continuous growth.
• Manage day-to-day operations together with the existing engineering team.
• Translate the development of products into performance improvement of the services.
• Design and implement opportunities to extend existing and/or deploy new platforms.
• Maintain insight in all technical aspects of NAP, ACX and interconnect products & services, including engineering, software development and security management.
• Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone 
• Processing of new customer connections and upgrades with a focus on troubleshooting
• Create network designs that meet customer needs and are scalable, reliable, and secure 
• Install and deploy networks, including routers, switches, and other networking devices 
• Maintain network infrastructure, including firewalls, intrusion detection systems, and VPNs 
• Analyze network performance and make recommendations to improve it 
• Identify and resolve network issues that affect performance, security, or stability 
• Implement and maintain network security measures to protect against external threats 
• Manage network infrastructure to ensure it's configured correctly and performing optimally 
• Provide technical support and assistance to employees
• Contact peers and shepherd peers through the peering process 
• Respond to peering requests, track capacity, and manage upgrades, expansions, and terminations 
• Attend peering forums, and represent the company to the peering community 

Requirements

QUALIFICATIONS AND SKILLS REQUIREMENTS

• 10+ years in a similar role
• Bachelor’s degree (BA) in Information Technology or related fields
• Sound IT background, specialising in the area of networking
• Experience with management of MPLS/VPLS, Ethernet, and IP networks, and understanding of the theoretical and practical aspects, as well as protocols that are required to build and maintain these networks
• Experience with configuring BGP and a good understanding of routing protocols
• Good insight in the structure and relations that make up the internet
• Knowledge of Linux/Unix environment
• Experience in composing detailed, technical documentation
• Understanding of the concept of a route server and Bird configuration experience
• Knowledgeable of VxLAN/eVPN
• Knowledge of local data centers and data centers' procedures as well as hands-on experience of cabling works (fiber) are a plus
• Work experience with ticketing systems and willingness to undertake shift work.

Soft skills

• Solid analytical skills to troubleshoot complex, technical problems
• Able to work in a fast-paced, international environment
• Able to work well under pressure
• Eager to solve problems
• Well-organised
• Able to work independently as well as within a team
• Eager to learn
• Customer-oriented with experience in a customer-facing position
• Good communication skills and willingness to give subject matter presentations to various audiences
• Able to multitask
• Good eye for detail
• Work experience in Customer Service/Support, ideally in the telco industry
• Advanced skills in communication with customers
• Excellent knowledge of English (written and spoken)
• Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as Linux skills. Valid networking certifications are an advantage.

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Description
OBJECTIVES
MAIN FUNCTIONS OF THE JOB

Service Delivery Manager

• Manage a portfolio of clients
• Build strong and positive relationships with clients at various levels
• All Service Level Agreements to be maintained and reported on according to set business parameters
• Build and document CRM knowledge about the client’s offerings at Teraco
• Understand clients core business and how it interacts within Teraco and identify needs and business opportunities
• Have a full understanding and operating of Teraco CRM to enable reporting on services per client
• Escalation point on allocated clients
• Project manage all client installations
• After hours co-ordination and activation of client services and products when required

Requirements
SKILLS REQUIREMENT

• Client focused and excellent interpersonal relationships
• Active listening – ability to understand client’s requirements
• Ability to work independently & a positive team player
• A comprehensive understanding of network  and data centre industry
• Excellent written and verbal communication skills
• Ability to communicate at all levels of the business
• To be able to communicate professionally in English (reading/understanding, spoken, written)
• Excellent problem solving and organisational skills.
• Meticulous and analytical with a high attention to detail
• Excellent documentation skills and report writing 

QUALIFICATIONS AND EXPERIENCE

• Matric Qualification
• Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship)
• Microsoft Office skills
• Knowledge and experience in understanding Service Level Agreements
• Experience in utilities/power deployment and cabling infrastructures will be an advantage
• ITIL Foundation certification preferred

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Description
Purpose of the Role

• The Junior Data Scientist will deliver value by improving and supporting the Teraco data and analytics capability. This includes components of data engineering, artificial intelligence, and business intelligence.

Main Functions of the Job

Data Engineering

• Design and build data pipelines (supporting use of data).
• Include processes of data quality, monitoring, and resolution.
• Incorporate best practices of managing “big data” (i.e. high volume, high velocity, high variety).

Artificial Intelligence

• Build AI models.
• Incorporate best practices of “MLOps” for managing the lifecycle of models. E.g. data preparation, model training, feature selection, evaluation, model selection, deployment, monitoring, maintaining.

Business Intelligence

• Deliver actionable insights from data.
• Build insightful data visualisations to communicate findings effectively.

Requirements
Skill Requirements

• Excellent written and verbal communication skills.
• Clearly articulates ideas and thoughts.
• Active listening and the ability to understand complex requirements.
• Problem-solving mindset with a proactive approach.
• Capability to work independently and as part of a team.
• Self-motivated and professional demeanour.
• Commitment to self-development and continuous learning.
• Attention to detail and accuracy.
• Good prioritisation and organisation skills.

Qualifications and Experience

• Degree in Data Science, Statistics, Computer Science, or a related field.
• Experience with data, analysis and machine learning models using tools like Python, R, or similar.
• Experience with coding using Python (preferred) or similar.
• Experience with database querying using SQL.
• Experience with data engineering concepts.
• Experience with machine learning concepts and algorithms.

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Description
Purpose of the role

• The Data Centre technician (HVAC) provides a range of services which revolves around day-to-day operations & maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre but with a more specified view on HVAC systems.
• You will be the subject matter expert for all things HVAC related ensuring the stable operation of all systems supporting client environments.  

OBJECTIVES

Main function of the Job 

• Monitoring, repair and maintenance of all critical HVAC infrastructure including but not limited to (Chillers, Dry Air Coolers, AHU, CRAH, CRAC, Fresh Air Packaged Units & Comfort Cooling).
• HVAC subject matter expert, supporting a larger team of technicians with varying skill and qualification levels.
• Performing and managing planned and preventative maintenance of HVAC infrastructure either self or by OEM contractor.
• Fault finding and identification on critical infrastructure, implementing repairs or management of OEM contractors to ensure minimal impact on the supported environments with an aim to reduce overall return to service time.
• Continuous optimisation of all HAVC equipment to ensure maximum efficiency gains with a keen eye for continuous improvement.
• Proactive working methods to ensure that all SLA parameters are maintained.
• Monitor critical environments to ensure maximum uptime measured against 99.999% uptime principals with swift and efficient resolution of any identified issues.
• Switching and isolation of HVAC equipment prior to maintenance or repairs.
• Assist project and consultant teams with installation, commissioning and accepting for service of new HVAC plant and associated equipment.
• Daily walk arounds and inspections of HVAC and supporting infrastructure to minimise the risk of unplanned outages and ensuring plant under your control remains at industry leading standard.   
• Wiring and regular inspection of control systems and panels to ensure the environment remains in day 1 condition.
• Offering technical support at our facilities by performing a supporting role with control system/network installation, configuration, and troubleshooting in order to ensure optimum performance of the cooling plant.
• Continuous monitoring of the HVAC and supporting systems within data halls and processes to ensure smooth and uninterrupted operation.

Compliance

• Maintain compliance in accordance with all Company policies, procedures and legislative requirements and codes.
• Active participation with various teams to ensure ISO certifications are maintained.
• Working methods to ensure that all client SLA’s and MSA’s are met and maintained.
• Meet agreed inter-departmental OLA’s (Operational Level Agreement’s)
• Proactive Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance towards unsafe work practices.

Requirements
Skill Requirements

• Sound HVAC and general technical abilities.
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical processes in a simple easy to understand ways to technical and non-technical staff is a requirement for successful data center technicians.
• Ability to develop standard and emergency operating procedures and manuals for the systems under your control.
• Ability to read and understand single line and circuit diagrams. 
• Proactive problem solver with the ability to perform rapid and accurate assessments.
• Ability to work independently and under pressure as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development as well as knowledge transfer to fellow team members.
• Ability to think on your feet with quick responses to potentially critical situations. 
• Ability to trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes or failures.
• Sound Microsoft Office skills.

Qualifications and Experience

• Trade Tested Refrigeration Mechanic (industrial) - Required. 
• Authorised refrigeration practitioner for safe handling of refrigerants would be advantageous.
• Previous working experience with chilled water, closed loop dry-air cooling or direct expansion cooling systems. 
• Electrical trade certificate or National Diploma in electrical engineering would be advantageous. 
• Knowledge of control systems i.e. Siemens, Schneider, Carel etc would be advantageous.
• Minimum of 2 years post qualification work experience in a commercial or industrial environment.
• Previous data centre experience would be advantageous. 
• Knowledge of Data Centre environments and critical supporting infrastructure would be advantageous.