Fresh Openings at Intelligent Debt Management

Summary:

• We are looking for intelligent and motivated graduates to join our Onboarding team as Financial Assessors, ultimately progressing into the Financial Consultant role within 6-12 months. As a Financial Assessor, you’ll contact consumers who need financial assistance and have expressed their interest in our services. First, you will gather their information and then you’ll provide them with a initial/light assessment of their financial position and educate them about the ways in which we can help them with our solutions.
• You will need to be a quick-thinking and decisive individual who can manage client expectations and answer their questions in a timely and informative manner. As a Financial Assessor, you’ll be the first point of contact in a client’s debt management journey which makes you an important ambassador for the brand, and a significant part of our solution funnel. So, you’ll have to come with energy, friendliness, and professionalism.
• In addition, you’ll be using our systems to connect with clients and transfer them to the next stage in our process (Financial Consultants) – so being tech savvy will be beneficial.
• Financial Assessors are a key part of our consumers’ journey. We’ll provide extensive induction and role specific training to you, to ensure that you’re fully prepared for the challenge.
• What makes this role even better, is that there are many opportunities to grow. Should you find yourself being a top performer, there is great potential for you to join our Financial Consulting team, where you can make an even greater impact on the lives of consumers.

Skills and Competencies we are looking for:

• Driven and goal oriented.
• Adaptability, resourcefulness, and organisation skills.
• Assertiveness and empathy.
• Active listening and good time-management skills.

Responsibilities:

• Contact clients who have made enquiries with the company to gather information about their financial situation.
• Assessing client financial information to determine their financial position.
• Make outbound calls to potential clients.
• Manage consumer engagements on our various platforms and/or Outbound Channels.
• Provide excellent customer service and manage client expectations accordingly.
• Transfer eligible consumers to our expert Financial Consulting team to complete a thorough assessment.

Requirements:

• Bachelor's degree/National Diploma.
• Computer Literate.
• Excellent communication skills, both written and verbal.
• Motivated to grow into the Financial Consulting team.
• Experience in a customer service or previous sales role will be advantageous.
• Problem-solving skills.
• Proficient in Microsoft Office would be advantageous.
• Ability to work independently and as part of a team.
• Growth mindset and a desire to learn.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a talented team of professionals.
• Chance to make a real difference in the lives of our clients.
• Opportunity to grow and develop your career.
• Access to bursaries to further your studies.
• Short courses to advance your career within IDM.
• Medical & Retirement Annuity Benefits and more.
• Half a day off for your birthday.
• Company Transportation provided when applicable.
   

go to method of application »

• The IDM Group is looking for a Software Developer who will be responsible for Developing various applications and Services and assisting with day to day solutions for the business. The successful candidate will form part of the IT Development and Software Support team.

Responsibilities: 

• Develop web applications and APIs
• Conduct unit, integration, load, and accessibility testing
• Be part of an agile team delivering high-quality software
• Adhere to build-and-release schedules and strategies
• Work closely with other team members to implement and support planned functionality
• Participate in brainstorming sessions and develop design documentation
• Evaluate new technologies and remain current with emerging technologies and industry best practices

Requirements and Qualifications: 

• Minimum 3+ years experience in software development
• Experience in developing web applications using HTML
• Experience with Cloud hosting platforms like Azure
• Experience with Angular 2, React and Node.js
• Experience with CSS frameworks like Bootstrap and Tailwinds
• Experience with Microsoft .Net & .Net Core Framework and languages (C#)
• Experience with SQL particularly MS SQL Server, Azure SQL, PostGreSQL and other Relational Databases
• Experience with containers (Docker, Kubernetes)

Key Competencies:  

• Excels at problem solving/analysis
• Is able to learn new technologies quickly and easily
• Communicates effectively
• Effectively manages your time and competing deliverables
• Enjoys and excels at being part of a team and fostering teamwork
• Demonstrates initiative and drive to pursue and achieve goals
• Delivers exceptional customer service
• Honest, accountable and live the IDM values
• Excellent verbal skills
• Ability to prioritize requests and plan accordingly
• Experience in Agile software development

What would excite us?  

• Fanatical about client service and user experience
• Experience in data management and scripting
• Knowledge on infrastructure and resource management