Fresh Openings at World Fuel Services

Overview                                                                                                            

• We are seeking a Global Legal Spend & Operations Manager to join our exceptional legal team. This is a hands‑on, execution‑driven role focussed on legal spend management, operational efficiency and continuous process improvement.
• Reporting to the Legal Counsel and joining our 35+ member legal team which operates from the US, Singapore, UK, South Africa, Costa Rica and Brazil, this role presents an exciting opportunity for an organised, analytical and commercially minded professional who understands how legal services are delivered and billed, and enjoys identifying inefficiencies, controlling costs, improving processes and driving measurable results.
• The successful candidate will partner with attorneys, finance teams and external law firms to improve the instructing, management and billing of legal matters globally. This role will drive ownership of legal spend reporting, budgeting, matter management processes, billing controls and outside counsel management across the global legal team, helping to ensure that legal resources are deployed efficiently and cost-effectively.
• World Fuel embraces technology and efficient working practices. This role offers hybrid working, with regular attendance at our Cape Town office (two days per week), to maintain connection and collegiality.

Responsibilities

• Manage and continuously improve the legal team's processes for matter intake, matter management and matter reporting
• Review, analyse and process invoices from external law firms and other legal service providers
• Monitor global legal spend and provide regular reporting, budget tracking and spend analysis
• Develop and maintain billing guidelines, outside counsel engagement protocols and invoice review procedures
• Identify opportunities for cost savings, fee reductions and alternative fee arrangements with external counsel
• Assist with the selection, onboarding and performance monitoring of external law firms and legal service providers
• Develop and maintain legal spend dashboards, reporting tools and management information for legal leadership
• Create and maintain centralised systems for matter tracking, legal vendor management and spend management
• Partner with Legal, Finance, Procurement and Accounts Payable teams to improve operational efficiency and financial controls
• Drive legal operations initiatives focused on process optimisation, data quality, automation and continuous improvement
• Build and continually refine repeatable playbooks, templates, procedures and governance frameworks to support efficient legal operations
• At all times be a positive brand ambassador for World Fuel

Background and Skills

• A degree or other qualifications in Business, Finance, Legal Studies, Paralegal Studies or a related discipline. Relevant experience will be considered in lieu of formal qualifications
• 3-5 years' experience in legal operations, legal billing, e-billing, legal vendor management, contract administration, paralegal support or a similar role
• A strong understanding of how law firms operate, including legal billing practices, fee structures, staffing models and matter management processes
• Experience reviewing and analysing legal invoices, budgets and accruals, with the ability to identify billing anomalies, inefficiencies and cost-saving opportunities
• Highly organised and detail-oriented, with strong analytical and problem-solving skills
• Strong financial and commercial acumen, with the ability to work confidently with budgets, spend reporting and management information
• Ability to assess competing priorities, take ownership and drive initiatives through to completion with limited supervision
• Strong stakeholder management skills; be emotionally intelligent and able to win trust and develop and maintain internal and external business relationships
• Professional presence and integrity
• Ability to multi-task in a fast-paced, dynamic, performance-driven culture
• Strong interpersonal and communication skills
• Experience with legal operations platforms, e-billing systems, matter management systems or spend management tools is favourable but not essential
   

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• At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Advisor you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe.
• This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.

What You'll Do
Manage Global Flight Operations

• Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.

Coordinate and arrange:

• International overflight and landing permits
• Airport slots and PPRs
• Ground handling services
• Crew accommodations
• Ground transportation
• Customs and immigration requirements
• Border overflight exemptions and CANPASS submissions
• Flight following and trip monitoring

Deliver Exceptional Customer Support

• Build and maintain strong relationships with assigned customers.
• Act as a trusted advisor for trip planning and operational support.
• Provide proactive communication and timely updates throughout all phases of a mission.
• Resolve customer issues quickly and professionally while maintaining a high level of service.

Trip Planning & Quality Control

• Manage and monitor assigned trips to ensure accuracy and operational readiness.
• Create and maintain trip records and cost estimates.
• Perform quality assurance reviews of all trip arrangements.
• Ensure trips remain updated based on evolving client requirements.

Support Mission-Critical Operations

• Participate in the operations communication rotation, managing incoming calls, emails, and operational messages.
• Assist with after-hours fuel requests and operational support as needed.
• Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.
• Support 24/7 operational coverage through rotating shifts.

Contribute to Operational Excellence

• Identify opportunities to improve processes and enhance customer service.
• Share industry knowledge and best practices with colleagues.
• Act as a team player, assisting other operational departments when required.
• Support business growth by promoting World Fuel's Trip Support products and services.

What We're Looking For
Required Qualifications

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
• Exceptional customer service and relationship management skills
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to remain calm and professional in high-pressure situations
• Proficiency in Microsoft Office applications
• Ability to work independently with minimal supervision
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

• Bachelor's degree in Aviation, Business, or a related field
• Experience supporting international flight operations
• Prior experience in business aviation, trip support, dispatch, or flight operations
• Knowledge of aviation regulations, permits, ground handling, and international operating requirements
• FAA Dispatcher Certificate or similar aviation qualifications are a plus

What Makes You Successful

• Customer-focused and service-driven
• Organized and detail-oriented
• Calm under pressure
• Comfortable managing multiple missions simultaneously
• Confident communicating with pilots, flight departments, vendors, and internal teams
• Passionate about aviation and operational excellence