Fresh Positions at Nexio

ROLE PURPOSE

• A VoIP Fraud and Technical Support Specialist is responsible for monitoring, identifying, and preventing fraudulent activity within VoIP (Voice over Internet Protocol) systems. They also provide technical support to users, troubleshooting issues related to VoIP services, ensuring system security, and optimising performance. This role combines fraud detection expertise with technical problem-solving skills to maintain smooth and secure communication systems

PRIMARY DUTIES AND KEY RESPONSIBILITIESJOB SPECIFIC REQUIREMENTS

• Fraud Monitoring and Investigation
• Monitor and investigate HPE Fraud Monitor alerts as per established processes. 
• Take appropriate actions to mitigate fraud risks, such as blocking suspicious activities, escalating issues, or implementing preventive measures. 

Technical Support and Troubleshooting

• Perform basic first line access link checks and investigate issues related to different router technologies. 
• Troubleshoot and resolve VoIP technical issues, including call quality, connectivity, and configuration problems. 
• Configure and maintain IP phones and related VoIP systems. 

Incident Management 

• Work on Service Now, update, and resolve tickets regularly. 
• Ensure timely communication and resolution of incidents to minimize downtime. 

System and Tool Expertise

• Utilize knowledge of Session Border Controllers (SBCs) for securing and managing VoIP traffic. 
• Support and troubleshoot Microsoft Teams and One Net Business communication platforms. 

Compliance and Security

• Ensure compliance with PoPIA (Protection of Personal Information Act) regulations. 
• Apply basic cybersecurity principles to protect VoIP systems and data. 

Collaboration and Reporting

• Collaborate with cross-functional teams to address fraud and technical issues. 
• Document findings, prepare reports, and provide insights on fraud incidents and resolutions. 

Skills
TECHNICAL SKILLS

Session Initiation Protocol (SIP)

• In-depth knowledge of SIP for VoIP communication and troubleshooting. 

Wireshark

• Proficiency in using Wireshark for packet capture, analysis, and troubleshooting network and VoIP issues. 

Oracle Operation and Communication Monitor

• Experience with Oracle tools for monitoring and managing communication systems. 

HP Fraud Monitoring

• Knowledge of HP fraud monitoring tools, processes, and best practices for detecting and mitigating fraud. 

Session Border Controller (SBC)

• Understanding of SBCs for securing and managing VoIP traffic. 

 Microsoft Teams and One Net Business

• Knowledge of these platforms for supporting unified communications. 

Basic IP Networking

• Understanding of IP addressing, routing, subnetting, and networking protocols (e.g., TCP/IP, UDP, DNS, DHCP). 

Cybersecurity Basics

• Knowledge of cybersecurity principles to protect VoIP systems and data. 

Voice Over IP (VoIP)

• Hands-on experience with VoIP technologies, including call setup, codecs, and quality of service (QoS). 

Router Technologies 

• Familiarity with different router configurations, troubleshooting, and access link investigations. 

PoPIA Compliance

• Understanding of PoPIA regulations and their application in protecting personal information. 

SOFT SKILLS

• Strong problem-solving and analytical skills. 
• Ability to work under pressure and meet tight deadlines. 
• Highly motivated and willing to learn new technologies and processes. 
• Excellent communication skills for collaborating with teams and documenting findings. 

ADDITIONAL REQUIREMENTS

• Willingness to work in shifts (if required) to ensure 24/7 fraud monitoring and technical support. 
• Ability to adapt to a fast-paced and dynamic work environment. 
• Strong attention to detail and a proactive approach to identifying and resolving issues.  

Qualifications & Certifications

• Degree/Diploma in IT, Computer Science, Telecommunications, Cybersecurity, or a related field (preferred).
• Experience with VoIP technologies and protocols (e.g., SIP, RTP, PBX systems).
• Knowledge of network security, firewalls, and fraud prevention techniques.
• Strong troubleshooting skills and experience in technical support or network administration.
• Familiarity with VoIP monitoring tools and fraud detection software.

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ROLE REQUIREMENT

• Health and safety system implementation.
• Positive impact in facilitating on project and workplace compliance
• Minimum leadership requirements

Assume responsibility for the following:

• Responsible for compiling health and safety files in accordance with client specifications
• Travel to client sites for health and safety audits.
• Maintain project health and safety files and update whenever required
• Maintain our clients Gate 1 and 2 files
• Ensure workplace appointments are done
• Consolidate and report workplace inspections
• Assist in ISO Management System implementation and maintenance
• Conduct health and safety trainings
• Conduct induction
• Maintain the departmental training Matrix
• Record and follow up on audit and inspection findings.
• Assist with Facility Management duties

TECHNICAL / PROFESSIONAL COMPETENCIES

• SACPCMP CHSO Registered

QUALIFICATIONS & EXPERIENCE

• Diploma in Occupational Health and Safety (preferable NEBOSH IDIP)
• ISO 45001, 14001 and 9001 Implementation
• SETA Registered Facilitator/Assessor
• Incident Investigator
• Risk Assessor
• Fall Protection Plan Developer
• Experience in compiling health and safety files (Gate 1 and Gate 2 files)
• Experience in navigating health and safety online platforms (Safety360)
• Facility Management

COMPETENCY REQUIREMENTS

• Ability to take ownership
• Excellent communication, interpersonal, Verbal & Written
• Ability to work in a changing environment
• Problem Solving & Analysis
• Analytical Thinking
• People Skills

Additional Requirements

• Own reliable transport

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ROLE PURPOSE

• This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site. The person will install, configure, support Cisco and Huawei Customer equipment and Ascidian NID devices. The job also requires that we rack and stack in the VB pops.

ROLE REQUIREMENT

• Provide solution and product specific consultation and support 
• Configuration and setup of Networking devices to be deployed on the Vodacom Network 
• Direct impact on Support and contract deliverable.
• Assume responsibility for the following:
• Ensure devices are configured correctly for deployment
• Ensure devices are ready for shipment in time for scheduled deployment
• Manage regional support stock levels
• Attend and advise solution scoping meetings
• Design and deploy cisco switch configurations

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization
• Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Able to be a “big picture” thinker
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas
• Confident in producing and presenting work
• In-depth understanding of the industr

JOB SPECIFIC REQUIREMENT

• Strong telephony device experience
• Good technical knowledge of LAN and WAN infrastructure
• Excellent in-depth network knowledge
• Understanding of Sdwan solutions
• Good understanding of Wireless solution

QUALIFICATIONS & EXPERIENCE

• N+ A+
• CCNA or equivalent
• HCNA
• HCNP preferably
• CCNP preferably

LEADERSHIP COMPETENCY REQUIREMENT

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company

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KEY REQUIREMENTS

OBJECTIVES

• Co-ordinate the implementation of Network Infrastructure projects through the complete project lifecycle as well as the delivery of project deliverables (systems, products and services) within specified time, specifications/ Quality and available resources.
• Perform project definition activities such as facilitating the creation of project teams and defining project deliverables as per requirement.
• Provide CAPEX cash flow projections based on the acceptance schedule delivery program
• Participate in contracts/ price negotiations where applicable.
• Measure the delivery progress of contracted deliverables against the agreed quality standards and systems/ products as well as the project plan.
• Report on project progress to stakeholders.
• Identify and manage risks. Decide upon and facilitate or authorize corrective action.
• Manage the implementation of specific new products and services.
• Integrate project work through but not limited to interfacing and liaising with all relevant groups/ divisions within the company.
• Maintain project quality standards through adherence to Project Management methodology/ processes.

Outputs:

• Implemented projects
• Controlled Documentation
• Facilitated Processes
• Managed Projects
• Compiled Project Rep

Certifications/Experience

• 8-10 years of experience within the ICT environment including:
• Minimum of 5 years Project Management experience (Essential)
• Minimum of 3 year’s experience in the ISP environment (Essential)
• Exposure to the networking environment. (Essential)
• Experience in the IP Environment (Advantageous)
• Experience working with international service providers (Advantageous)
• Minimum of 2 years’ experience in the planning and roll-out of IP-based platforms, systems, or services (essential)
• Contractor management (Desirable)

Experience

• Project management Methodologies
• Telecoms Service Frameworks and Architectures
• MPLS / IP networks
• Cisco Products
• Satellite / VSAT systems
• VOIP systems
• Business Ethics
• Engineering Standards
• Business Processes
• Financial management
• Policies and procedures
• Business environment
• Performance management
• PC literate and absolute understanding and application of project management tools and techniques in a complex systems environment

Soft Skills

• Communication Skills
• Leadership and supervision
• Team orientated
• Ability to work independently and take initiative
• Proactive and assertive
• Co-ordinating Skills
• Interpersonal Skills
• Critical Thinking
• Analytical
• Facilitation Skills
• Problem Solving Skills
• Negotiation Skills
• Decision-making Skills
• Active listening Skills
• Social perceptiveness
• Management of personnel resources
• Time management