Fresh Vacancies at Clicks Group

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

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Job description

• High standards of pharmaceutical service and care
• Provision of advice and pharmacy-initiated therapy
• Scheduled substance and dispensary stock control
• Efficient dispensary administration and management
• Accurate and safe dispensing of medication
• High standards of housekeeping and merchandise display
• Financial management and operational viability
• Training and development of Pharmacist Assistants and Pharmacist Interns
• Staff management and resource planning
• Ad hoc responsibilities as required to support the operational requirements of the pharmacy

Minimum requirements

Qualifications and Experience:

• B Pharm
• Internship
• Community Service

Skills, Abilities and Job Related Knowledge:

• SAPC and relevant legal knowledge
• Customer service orientated
• Effective patient care
• Professional counselling
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• IT Business Operating Systems
• Financial Management
• MS Office
• Tutorship and Coaching
• Team Player

go to method of application »

Job description

• High standards of pharmaceutical service and care
• Provision of advice and pharmacy-initiated therapy
• Scheduled substance and dispensary stock control
• Efficient dispensary administration and management
• Accurate and safe dispensing of medication
• High standards of housekeeping and merchandise display
• Financial management and operational viability
• Training and development of Pharmacist Assistants and Pharmacist Interns
• Staff management and resource planning
• Ad hoc responsibilities as required to support the operational requirements of the pharmacy

Minimum requirements

Qualifications and Experience:

• B Pharm
• Internship
• Community Service

Skills, Abilities and Job Related Knowledge:

• SAPC and relevant legal knowledge
• Customer service orientated
• Effective patient care
• Professional counselling
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• IT Business Operating Systems
• Financial Management
• MS Office
• Tutorship and Coaching
• Team Player

go to method of application »

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

 Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

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Key Performance Areas:

• Management of all stock, including the processes of receipt, GRN’ing, sorting, packing away, bin maintenance, stock transfers, quarantining of stock, returns of stock to suppliers and stock control activities. In particular, in regard to the above is accountable for:
• Compliance, under and subject to the directives of the Managing Pharmacist, with inter alia the legal requirements and the company standard operating procedures (SOPs) relating to:
• Quarantining of stock;
• Accountable for managing the risks associated with handling stock and the minimization thereof., including the risks of theft and pilferage, damages, costs associated with expiry and cold chain breach and losses arising out of inaccurate supply against an invoice.
• Accountable for the stock count process on a quarterly basis and the implementation of on-going special and cycle counts of stock.
• Management of the process of assembling stock against an invoice, including the processes of picking (fine and bulk), packing and checking of orders. In particular, in regard to the above is accountable for:
• Assemble orders as per distribution principal requirements
• Management of the process of dispatch of stock.
• Management of the process of customer returns of stock, including salvaging of stock and destruction of stock (under the directives of the Managing Pharmacist).
• Accountable for the health and safety and security requirements relating to the building, the operational processes and the staff. Including, in particular, ensuring compliance with relevant legislation and standard operating procedures.
• Accountable for housekeeping in regard to the warehouse and the stock and the machinery in the warehouse.
• Accountable for all maintenance requirements relating to the warehouse and machinery and computer equipment in the warehouse.
• Management of the operations of the distribution contracts, including storage and control of stock, assembling and dispatch of orders against invoice. In addition, responsible for the relationship with the supplier on an operational basis.
• Accountable for the budget for the operations and for compliance with the budget and for reporting progress against and variance with the budget. Accountable also for budgeting for capital expenditure, motivating capital expenditure purchase and compliance with the capital expenditure process and for verifying and signing off expenditure for payment.
• Accountable for the management of the staffing of the operation including compliance with the employment policies. Accountable also for performance and conduct of staff and for implementing systems, processes and procedures in this regard in conjunction with the Human Resource Department. Continuous training of staff w.r.t. SOP’s.
• Accountable for rectifying and reporting on any discrepancies, procedure breach or non-compliance issues arising out of the report of the Internal Audit department.

Minimum requirements

Minimum Education & Qualification:

• A relevant business degree or equivalent

Minimum Job Related Experience:

• 4 years’ experience in wholesale Pharmaceutical Industry
• Knowledge of SAP and KNAPP system or any experience relevant WMS
• High proficient on working on reports from WMS and Excel

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Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

go to method of application »

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

go to method of application »

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Essential: Matric (50% pure/ 60% lit)
• Essential: English 50%
• Essential: Pass in Life Science/Physics
• Desirable: Sports / fitness / nutrition qualification

go to method of application »

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

go to method of application »

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)