Job Vacancies at Nedbank

Job Purpose

• This role will be expected to lead the development and delivery of the digital consulting and strategy capability, ensuring the capability grows and matures, delivery value to the business. The digital consulting capability, in the context of in Nedbank, provides support to the business units and functional domains in Nedbank CIB cluster, by unpacking business and technology issues using structured frameworks and developing strategic recommendations that solve business problems and contribute to digitally transforming the cluster.

Job Responsibilities

• Support the achievement of the digital transformation strategy, objectives and values
• Continuously develop consulting capability offering, practices, frameworks and tools to support CIB digital transformation agenda, guided by research on leading problem solving frameworks, design thinking and CIB business needs
• Drive innovation, sourcing and incubation, through the consulting team’s work and collaborating with the capabilities in the digital office and the greater technology eco-system in Nedbank
• Create visibility and excitement in CIB of the consulting team’s offering, capabilities and achievements
• Develop a backlog of digital consulting and problem-solving initiatives which will support the CIB digital transformation agenda
• Mentor and coach consulting team on ways of work, frameworks and tools and quality delivery output (presentations on analysis and recommendations)
• Manage the performance of the consulting team, setting appropriate GCC, career development plans, and interventions to address performance gaps
• Manage recruitment process for the team, working with HR to ensure the best candidates are considered and selected for open roles in the consulting team
• Develop and manage learning and development programs for the consulting team, to ensure the team grows their skills and capabilities inline with leading practice, standards and business needs
• Manage the capacity, planning and allocation of consulting resources to priority business initiatives which will drive the digital transformation agenda in CIB
• Motivate consulting team by creating environment of collaboration and teamwork through engaging with staff (sharing information) and encouraging participation in delivery and capability development
• Guide and advise business on leading practice operating model, processes and digital technology and digital transformation, ensuring to incorporate in analysis, recommendations and proposed solutions
• Stay abreast of developments in digital technology and digital transformation trends in industry
• Developing deep understanding and intimacy of business unit, domain functions and operations to guide advisory and deliverables
• Build, sustain and leverage relationships with key stakeholders within and outside CIB to facilitate and support delivery and decision making
• Facilitate collaboration workshops and engagements with a variety of stakeholders, leading discussions and maintain group focus toward stated goals
• Collaborate with stakeholders, managing conflict, agreeing on task and project requirements, and remaining impartial in requirements discussions
• Develop presentations and execute communication with stakeholders and senior business leaders
• Developing client (or stakeholder) persona profiles and journeys to convey understanding of the client, leveraging design tools to enable empathy and understanding of experience and needs (with support from the CX team)
• Conducting business/functional operational analysis, gathering requirement and developing problem statements and recommendations for transformation and improvement (incl. digital, technology, process, experience and people)
• Conducting data analysis for business/functional and developing data and insights recommendations to (1) improve continued data democratization and drive (2) improved strategic, operational and risk decision making in the business
• Developing value cases to demonstrate value of and justify investment in digital transformation initiatives recommended (ensuring to consider how value will be measured, tracked and reported)
• Ensure knowledge management by sharing knowledge and industry trends with team and the greater CIB

Sourcing and recommending relevant innovative digital solutions to solve CIB business problems and contribute to the overall digital transformation agenda

Essential Qualifications - NQF Level

Professional Qualification/Honours Degree
Field of Study: Relevant business-related e.g. Finance, Accounting, Economics, Data Science

Minimum Experience Level

Total number of years’ experience: 8 – 10 years with 5 – 6 years management experience
Experience in strategy development and execution. Management consulting experience will be advantageous

Technical / Professional Knowledge

• Business strategy
• Strategy development
• Client Service Management
• Digital culture
• Innovation
• Leadership Skills
• Organisational Awareness
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Performance management

Behavioural Competencies

• Customer Focus
• Driving Innovation
• Digital Acumen
• Establishing Strategic Direction
• Entrepreneurship
• Instill Hyper-Collaboration

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Job Purpose

• To lead the strategic approach in unlocking the Micro Market banking potential and opportunities and to drive Cross Channel Collaboration within and beyond the Micro Market; to network and build individual and business relationships; and to lead and manage staff in a Mega store and in reporting line Small Format stores to deliver outstanding Service and Sales in line with Bank strategy.

Job Responsibilities

• Achieve Mega Branch, node and medium to high complex Micro-market sales growth objectives.
• Enable the identification and communication of sales opportunities and own the strategic approach for the micro-market with sales and service teams across all store types (i.e. Mega/ home; Express; Boxer full Service; Easy Access; Boxer Acquisition).
• Drive client acquisition and increase digital market activity across the community.
• Ensure micro market growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Craft the Micro Market sales and service strategy based on a complete understanding of the market dynamics and interpretation of the Micro Market MI.
• Collaborate with other leaders in the Micro Market to execute on the strategy.
• Encourage micro market teams to make banking simple, convenient, and progressive for clients and ensure Nedbank is trusted and connected to clients.
• Build community networks and partnerships through active participation where community needs are discussed.
• Analise client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals
• Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
• Drive staff to educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity across the Micro-Market through creating and implementing digital activation strategies.
• Ensure Key Individual (KI) and line manager FAIS responsibilities are executed as per compliance guidelines.
• Manage overall operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency.
• Ensure adherence to process mandates limits.
• Act as the overseeing body for the Nedbank MEGA branch as well as the Small Format reporting line branches to the Mega. Owns the Risk and Compliance performance for the Micro-Market and/or node.
• Ensure that Organisational Health and Safety (OHASA) responsibilities are executed as per OHS guidelines for the Mega store, nodes and the entire Micro Market.
• Manage audit/monitoring outcomes and issues raised to ensure timely implementation of agreed actions.
• Translate business goals into team and personal goals based on team roles and responsibilities for all store types in Micro Market (Mega branch, node and Micro-market responsibility).
• Inspire the use of learning tools and identify development and growth opportunities for staff in the Mega branch, node and Micro-market.
• Lead the execution efforts in the micro market by enabling the management teams to coach, mentor and facilitate staff sales and service capabilities.
• Lead a Micro market of squad members that operate both in branch and out in market to unlock and fulfil on opportunities that supports achieving performance goals.
• Lead and co-ordinate all sales and service activities across the Micro market as to where the foot-fall demands are in order to achieve performance goals.
• Drive Cross Channel Collaboration (ecosystem approach) to plan and organise resources to fulfil on new opportunities within the micro market.
• Create the cadence and rigour by facilitating agile rituals and ceremonies within the micro market to achieve performance goals.
• Encourage the voice of squad members to raise pain points, provide feedback on competitors and challenge status quo to ensure continuous improvement in the ways of work within team

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Minimum Experience Level

• Must have 7 - 10 years years exerience working as a Senior Market Manager
• Must have 5 years' experience in a client facing retail banking environment with 5 years people management experience.

Preferred Qualification

• Preferably a Commercial Degree qualification

Preferred Certifications

• Regulatory KI Exam (RE1)

Technical / Professional Knowledge

• Customer service principles
• Sales Strategies
• Performance management
• Coaching principles
• Relevant Nedbank policies and procedures
• Brand marketing
• Competitor analysis
• Sales data analysis
• Workforce planning
• Consumer behaviour

Behavioural Competencies

• Creating Demand Through Insight
• Broadening Business Value
• Building Customer Relationships
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Guiding Sales Transformation
• Building the Sales Team