Hot Jobs at Deloitte

Job Description

About Deloitte Digital 

• We are the part of Deloitte Consulting that uses technology and creativity to better connect the customer with the business by bringing empathy, ideas and experiences into all that we do. 
• Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. This transformation journey starts and ends with the customer, first understanding people’s real lives and then shaping your business future to deliver around them. We call this Elevating the Human Experience. 

Main Purpose of Job

• To support engagement teams in delivery of services to / at client premises on delegated engagements / projects.  The core focus of this position is the design, development, and on-going support of digital customer technology applications.
• Assists in preparation of client presentations / discussion documentation
• Contributes to preparation of proposals/tenders and presentations
• Identifies opportunities for follow-on work and advise management  
• Identifies innovative solutions on projects / engagements to enhance / renew service offerings to client
• Under guidance, supports the Engagement team in delivery to client in area of competency
• Owns the Customer experience Design Conversation: ability to articulate the value of digital services to turn a strategy into measurable results
• Designing digital products and supporting development teams throughout implementation with art and design direction
• Owning CX, UX & UI design deliverables throughout the end-to-end product design cycle
• Ability to rapidly ideate and create concepts and articulate strong storylines to clients.
• Develops productive, credible and trusting relationships with clients and their teams during assignments / projects
• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development  
• Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams
• Communicates regularly with Engagement Manager and team members on status of own deliverables
• Responds with urgency and accountability to client and team requests

Minimum Experience

• 5-8 years working experience including 3 years in a client facing as well as 3 years in a management role with a focus on digital transformation.
• Proven track record in leading initiatives and managing small projects
• Minimum 5 years’ experience ideally in either a technical (Developer) or functional (Business Analyst) role including at least 5 years’ experience in the design and development of Digital Customer applications
• CRM Certified Practitioner (for example, Salesforce) and/or Service Design certified Practitioner
• Proven experience in 1/more of the customer domains of Sales, Service, Marketing and Commerce

Relevant Customer Experience Design Competencies

• 5-8 years working experience as a Customer Experience Specialist, or in a similar Customer Experience and/or Consulting role
• Deep customer domain experience across Sales, Service, Marketing & Commerce

Relevant Digital Platform Development Competencies

• 5+ years in SaaS implementation with solid experience in implementing customer engagement platforms and CRM 
• 5+years’ experience as a CRM Solution Architect, CRM Technical Lead, CRM Data Lead, and/or CRM Technical Architect, designing and implementing large- solutions on Digital Customer Platforms 

Qualifications

Bachelor’s Degree in any of the following, or a related field, would be a distinct advantage: 

• Marketing 
• Communications 
• Advertising 
• Business Management 
• Information Systems
• Computer Science
• Engineering or related discipline
• Tertiary qualification in Digital Design / Visual Communication, Business or Information Systems  
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications/Data Cloud) and/or Service Design/UX/CX

Preferred but not essential 

• Figma 
• Adobe XD 
• Sketch 
• Miro 
• Framer X

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Key responsibilities:

Solution Design and Architecture

• Design scalable, secure, and high-performance Salesforce solutions, addressing client needs and business goals.
• Develop and maintain an architectural blueprint that aligns with Salesforce best practices and industry standards.
• Define and implement Salesforce architecture strategies, incorporating multi-cloud solutions (Sales Cloud, Service Cloud, Marketing Cloud, etc.) when necessary.

Technical Leadership

• Serve as the lead technical advisor on Salesforce solutions, guiding development teams through complex implementations.
• Act as a liaison between business stakeholders, developers, and project managers, ensuring successful project delivery.
• Provide technical guidance on best practices, security, and governance of Salesforce implementations.
• Responsible for technical delivery and managing technical team

 Requirements Analysis and Stakeholder Management

• Work closely with business analysts and stakeholders to understand their needs and translate these into detailed technical requirements.
• Participate in workshops and discovery sessions, capturing requirements and demonstrating how Salesforce can support business objectives.
• Manage client expectations and address concerns, ensuring a high level of customer satisfaction.

 Salesforce Integration

• Design integration solutions between Salesforce and other enterprise systems (e.g., ERP, CRM, data warehouses).
• Ensure data accuracy and integrity across systems through robust data mapping and integration strategies.

Team Collaboration and Mentorship

• Mentor and coach junior architects and developers, fostering technical growth and knowledge sharing.
• Collaborate with cross-functional teams across development, QA, and operations to ensure smooth project execution.

Project Management and Governance

• Work within Agile methodologies to ensure timely project delivery.
• Ensure all solutions are compliant with governance, security policies, and regulatory requirements.

Qualifications

• Certifications: Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified Technical Architect (preferred).
• Project Management: Familiarity with Agile methodologies and experience in leading project phases from conception to deployment. Candidate should have a track record of delivering successfully Salesforce technology implementations projects

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Job Description

Main Purpose of Job

• Deloitte Consulting Africa requires a senior leader with proven consulting expertise in customer experience and implementing Digital Customer Platforms. The applicant will support relevant service area leadership with market development initiatives through driving and implementation of strategy, revenue generation and business growth, whilst supporting project teams at clients with work assignments.

Your role as a Leader

• At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization:
• Develop high-performing people and teams through challenging and meaningful opportunities
• Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
• Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction

Experience Required

• Experience with a Tier-One Professional Services Firm
• 7-10 years working experience including 5 years in a client facing as well as 5 years in a management role with a focus on digital transformation.
• Working Experience and deep working knowledge of primary industry
• Proven Experience in 1/more of the customer domains Of Sales, Service, Marketing and Commerce

Relevant Customer Experience Design Competencies

• 7-10 years working experience as a Customer Experience Specialist, or in a similar Customer Experience and/or Consulting role
• Deep customer domain experience across Sales, Service, Marketing & Commerce

Relevant Digital Platform Development Competencies

• 7-10 years in SaaS implementation with solid experience in implementing customer engagement platforms and CRM 
• 7-10 years’ experience as a CRM Solution Architect, CRM Technical Lead, CRM Data Lead, and/or CRM Technical Architect, designing and implementing large- solutions on Digital Customer Platforms  

The applicant will be considered for a role in either Digital Experience Design/Digital Platform Development

Qualifications

• Tertiary qualification in Information Systems, Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications) and/or Service Design/UX/CX
• Whilst not a strict requirement, a MBA or Masters in the relevant field of study is a definite advantage
• Industry-specific qualifications or an equivalent

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Job Description

• To support service / business area leadership in the implementation of strategic plan through the effective management of team/s. To support the Partner in delivery of services to / at client premises on specific delegated engagements / project. 

What impact will you make?

• Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Qualifications

• Qualified CA (SA)
• Minimum 3 to 5 years in an Audit Manager role
• Ideally 2+ years as a Senior Audit Manager
• Desired 5 years in a client facing management role
• Extensive audit experience - alignment to specific industry sector within the Firm, shall be determined based on the individual's audit exposure and preference  

Competencies

• Delivering on challenging audit engagements across the insurance industry
• Sustain Profitability
• Proactively contribute to the business strategies of the firm in all aspects
• Talent Management
• Risk and quality Management

Additional Information

Key Performance areas

• Strategic Impact: Supports the Team on delivery of designated engagement / project, managing the implementation of the agreed deliverables
• Budgets / Profitability: Manages engagement budget through accurate budgeting,  cost control and profitability management
• Development/Growth of Team: Shares expertise and knowledge with team members and counsels on an ongoing basis