Hot Jobs at Dermalogica

Job Description

• Dermalogica is recruiting a dynamic individual with an excellent sales track record who is driven and organised for this exciting and challenging role of Brand Consultant within our sales team in the Western Cape.
• This person is required to accomplish sales and business objectives through developing strong relationships with clients; growing allocated geographical areas by way of prospecting and growing new doors, while successfully managing current doors to reach their full potential within the professional channel.  

Key Responsibilities: 

Sales and Account Management

• Achieve Sales Targets: Meet or exceed sales goals by promoting and selling Dermalogica products to new and existing clients. 
• Account Management: Build and maintain strong relationships with salon, spa, and retail partners, ensuring they have the tools and knowledge needed to sell Dermalogica products. 
• Order Management: Assist clients with placing orders, managing inventory, and tracking product sales performance. 

Product Training and Education

• Conduct Training Sessions: Educate spa and skincare centre staff, and other clients about Dermalogica’s product line, ingredients, and treatment protocols. 
• Skincare Consultations: Provide expert advice on product selection and skincare routines for both professionals and consumers. 
• Workshops and Events: Organize and lead workshops, demos, and events to enhance brand awareness, product knowledge and sell out 

Brand Representation and Promotion

• Brand Ambassador: Represent Dermalogica at trade shows, industry events, and in-store promotions, showcasing the brand’s values and mission. 
• Merchandising: Ensure Dermalogica products are well presented in stores and salons, setting up attractive and organized displays that align with brand standards. 
• Marketing Support: Collaborate with marketing teams to implement campaigns and promotions that drive product visibility and consumer engagement. 

Customer Relationship Management

• Client Support: Provide exceptional service to spa and skincare partners, addressing any questions or concerns, and offering solutions to improve product sell-through. 
• Business Development: Identify and pursue opportunities to expand the brand’s presence by onboarding new accounts or introducing Dermalogica to potential partners. 
• Feedback Collection: Gather insights from clients about product performance and relay this feedback to the appropriate internal teams. 

Reporting and Analysis

• Track Performance: Monitor sales performance and analyze trends to make data-driven recommendations for improving sales strategies. 
• Generate Reports: Maintain accurate records of sales, training activities, and account visits, providing regular updates to management. 
• Market Analysis: Stay informed about competitors and market trends, sharing insights to help shape future sales and marketing initiatives. 

Product Knowledge and Development

• Stay Informed: Continuously update product knowledge, including new launches, reformulations, and industry advancements. 
• Demonstrate Expertise: Use in-depth skincare expertise to demonstrate product benefits and offer credible recommendations tailored to individual client needs. 

Collaboration and Teamwork

• Work Cross-Functionally: Collaborate with the marketing, education, and customer service teams to align efforts and optimize client satisfaction. 
• Support Team Goals: Assist colleagues and share best practices to drive the overall success of the Dermalogica brand. 

 Requirements:

• Skincare diploma or degree 
• Business management experience advantageous  
• Sales training or courses  
• Training and development courses or experience 
• Proficient in Microsoft Office including Excel
• Driver's license and own vehicle (will be required to travel)

Experience required:  

Industry Experience:

• At least 2-3 years of experience in the skincare, beauty, or wellness industry is preferred. This could include working as a licensed aesthetician, spa therapist, or beauty consultant. 
• Product Knowledge: Familiarity with skincare products, active ingredients, and industry trends is essential. 

Sales Experience

• Sales or Account Management: Prior experience in sales, account management, or a customer-facing role. Experience in meeting sales targets and driving revenue 
• Retail Experience: Experience working in retail environments advantageous  

Educational and Training Background

• Education in Skincare: A certification or degree in aesthetics or somatology is highly valued 
• Training Experience: Experience conducting training sessions or workshops is beneficial. 

Customer Service and Relationship Management

• Client Interaction: Experience dealing directly with customers or clients and managing relationships effectively. 
• Handling Objections: Skills in addressing customer concerns, objections, and inquiries confidently and professionally. 

Marketing and Promotional Experience

• Event and sell out initiative experience: Experience with marketing or promotional campaigns can be advantageous, involves brand activation or collaboration with marketing teams. 
• Social Media Familiarity: Knowledge of how to leverage social media for brand promotion and engagement may be a plus. 

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Job Description

• We have great opportunities for qualified skin therapists to work with the World's no1 skincare brand! Dermalogica is looking for driven and passionate skin therapists to drive sales and business objectives and be a brand ambassador!
• Do you want to be part of our tribe?
• We are looking for confident professionals who are happy to engage with customers, converting them to be a Dermalogica devotee.

Key Responsibilities of our Retail Skin Therapists:

• Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
• Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
• Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
• Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.

Do you have the below skills?

• Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 2 years full time)
• Be able to work retail hours including evenings & weekends
• Have a passion for retailing and a sales track record
• Be confident in engaging with customers
• Self-motivated
• Proficiency in Microsoft Office
• Previous Dermalogica experience is an advantage
• Want to become part of the next chapter in Dermalogica’s rich history of success?
• Apply today to join the Dermalogica tribe!

Experience:

• Skin Care Therapist: 2 years' experience (Required)
• License/Certification: Skin Care Therapist Qualification (Preferred)
   

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Job Description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our ______________ Dermalogica Store.

• To ensure that sales and treatment revenue targets for the store is met monthly.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• Telephonic post treatment and retail follow ups with customers.
• Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• Manage the POS system
• Manage the day to day staff, and roster coverage.
• Assist the concept stores manager with staff assessments and training of new and existing staff.
• Inventory is managed monthly and recorded
• Responsible for supporting the smooth running of daily operations in the store,
• The store is always correctly stocked, cleaned and merchandised effectively. 11. The effective planning of, and participation during in store promotions.
• Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• Maintain the highest level of personal hygiene and professional appearance at all times
• Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements:

• 3 year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient