Fresh Openings at Huntswood

Job Overview

• An exciting opportunity to support a financial services client of Huntswood. Their goal is to provide each customer with the highest level of customer support, including providing clearly and concisely outlined fees and charges, and payment requirements. You’ll interact with customers across multiple channels — voice, chat, SMS, and email.

Job Responsibilities

• Your key responsibilities will include assisting with account activations, providing updates on credit card application statuses, and addressing collection-related inquiries. The focus of this role is to deliver clear, effective support and resolve customer queries efficiently.

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in financial services (Local or International)
• Customer service or call center experience in financial services.
• Typing proficiency and ability to navigate multiple computer systems.
• Basic arithmetic skills for handling account-related transactions.

Required Skills

• Assisting customers with their credit card queries, activating the account, providing update on status of application or collections of monies on current account.
• Strong communication, empathy, and emotional intelligence (EQ).
• Experience in handling customer enquiries via voice, chat, SMS, and email.
• Deliver script verbatim to every eligible caller, without deviation
• Maintain a confident, friendly, and professional tone throughout each call
• Ability to learn new processes, adapt quickly, and meet performance targets
• Stay focused and organized while handling a high volume of repetitive, structured calls
• Providing world class customer service to international clients.

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• Responsible for the project management of environmental sustainability and occupational health & safety (OHS) deliverables across the ResultsCX organisation. This role drives change, ensures organisational compliance, and leads continuous improvement initiatives relating to environmental impact, workplace safety, operational compliance, and sustainable ways of delivering our services.
• The role spans environmental compliance, resource usage, waste management, sustainability strategy, as well as health and safety program development, risk assessments, policy implementation, and ensuring regulatory compliance across all regional and global sites.
• There is significant scope for professional growth as the organisation expands both its environmental and health & safety maturity.

KEY RESPONSIBILITIES

Environmental Sustainability Responsibilities

• Drive change, planning, and delivery of ResultsCX’s environmental sustainability strategy.
• Identify and prioritise key regional and global environmental certifications; create and manage a roadmap for certification attainment and ongoing compliance.
• Participate in client RFPs by providing up-to-date sustainability metrics.
• Develop, promote, and communicate environmental targets to internal stakeholders.
• Publish quarterly Greenhouse Gas (GHG) emissions data and other sustainability metrics via internal communication channels.
• Collate data from all departments for carbon mapping and tracking.
• Create an Environmental Sustainability dashboard (personally or via BI team) providing real-time visibility of metrics, initiatives, and relevant updates.
• Introduce and embed sustainability policies; create training, presentations, and communication materials.
• Collaborate across offices with Facilities, Procurement, IT, HR, Operations, etc., to implement global, regional, and local environmental initiatives.
• Manage the collection and retention of compliance documentation.
• Analyse environmental data (energy, water, waste) to identify improvement areas.
• Identify and escalate environmental risks and reputational risks, recommending mitigations.
• Stay informed of emerging environmental legislation, policies, risks, and opportunities.

Occupational Health & Safety Responsibilities

• Develop, implement, and maintain OHS policies, procedures, and management systems across all ResultsCX locations.
• Conduct regular workplace inspections, safety audits, and compliance reviews.
• Lead incident investigations, root cause analysis, and implement corrective and preventative actions.
• Coordinate and perform risk assessments, hazard identification, and mitigation planning.
• Ensure compliance with regional and international OHS legislation, industry standards, and client contractual requirements.
• Maintain accurate OHS records (training logs, incident reports, audit findings, corrective actions, etc.).
• Lead safety training programs, toolbox talks, induction sessions, and awareness campaigns for employees and contractors.
• Support business units with emergency preparedness plans, evacuation procedures, and crisis response activities.
• Work collaboratively with Facilities, HR, Operations, Procurement, and IT to improve health & safety performance across all sites.
• Drive a culture of safety through proactive engagement, behavioural safety initiatives, and participation in cross-functional safety committees.
• Monitor contractors OHS compliance and ensure alignment with ResultsCX standards during site works or projects.
• Report on safety KPIs and trends—including Lost-Time Injury Frequency Rates (LTIFR), near misses, incident statistics—on a monthly and quarterly basis.
• Identify OHS risks, escalate where necessary, and propose appropriate mitigation strategies.
• Stay current on OHS legislation and industry best practice to ensure the organisation anticipates and responds effectively to emerging safety risks.

ESSENTIAL SKILLS & QUALIFICATIONS

Environmental & Sustainability Skills

• Strong understanding of environmental issues and workplace impacts.
• Operational understanding of sustainability in a business environment.
• Degree or equivalent experience in environmental sciences or related field.
• Familiarity with sustainability frameworks (SDGs), reporting requirements, EMS standards, and carbon accounting.

OHS Skills

• Good working knowledge of occupational health & safety regulations and best practices.
• Certification in Health & Safety (NEBOSH, SAMTRAC, IOSH, or equivalent) advantageous.
• Experience with incident investigation, audits, risk assessments, and safety system implementation.
• Ability to interpret and apply relevant legislation and international safety standards.

Shared Competencies

• Excellent IT skills and willingness to learn new systems.
• Strong communication skills across diverse stakeholder groups.
• Highly organised, proactive, and able to prioritise a busy workload.
• Strong relationship-building skills with cross-functional teams.
• Ability to translate complex data into clear, engaging insights.
• Experience in organisational change and internal communication.
• Creative problem solver with strong commercial awareness.
• Proficient in MS Office.
• Excellent project management and team collaboration skills.
   

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Job Overview:

• The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities:

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA’s and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM’S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA’s.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA’s.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties

Job Requirements:

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience 
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills 

Experience Required:

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

Skills Required:

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

 Preferred Requirements/Skills:

• Experience/exposure to UK customers'/clientele.
• RE qualification 
• FAIS credits