Hot Jobs at L'Oréal

Role Summary:

• The Senior Key Account Manager for the Luxe Division will be a strategic and results-driven professional responsible for cultivating and managing relationships with L'Oréal's most prestigious and high-value retail partners. This role is paramount to driving significant market share growth, enhancing brand equity, and ensuring the exquisite execution of our Luxe portfolio within a highly competitive and discerning market. The successful candidate will be an expert in luxury retail dynamics, possess exceptional negotiation skills, and demonstrate a profound understanding of consumer behaviour in the premium beauty sector. This individual will act as a pivotal link between L'Oréal's Luxe brands and our key accounts, ensuring mutual success and long-term strategic partnerships.

Key Responsibilities:

Strategic Account Management:

• Develop and execute comprehensive, bespoke account strategies that align with L'Oréal's Luxe brand objectives and the unique needs of each key account.
• Identify and pursue new business opportunities within existing accounts to expand product distribution, market share, and revenue.
• Conduct in-depth market analysis and competitive landscaping to identify trends, opportunities, and potential threats within the luxury beauty retail space.

Relationship Building & Negotiation:

• Establish and nurture robust, long-term relationships with senior stakeholders (buyers, merchandisers, marketing teams, senior management) at key retail partners.
• Lead complex negotiations for annual trade agreements, promotional calendars, merchandising plans, and new product launches, ensuring mutually beneficial outcomes.
• Act as the primary point of contact for all commercial aspects, facilitating seamless communication and problem resolution.

Sales & Performance Management:

• Achieve and exceed ambitious sales targets, revenue objectives, and profitability goals for the assigned key accounts.
• Monitor and analyze sales performance data, market share, and stock levels to proactively identify issues and implement corrective actions.
• Develop and present compelling sales forecasts, business reviews, and strategic plans to both internal leadership and external partners.
• Manage trade marketing budgets effectively to maximize ROI and brand visibility within key accounts.

Brand & Category Development:

• Collaborate closely with internal marketing, brand, and supply chain teams to ensure perfect execution of brand strategies, product launches, and promotional activities.
• Drive best-in-class merchandising, visual display, and customer experience initiatives in collaboration with retail partners.
• Provide valuable market insights and feedback from key accounts to inform future product development and marketing strategies for Luxe brands.

Team Collaboration & Leadership:

• Work cross-functionally with various internal departments (marketing, finance, supply chain, education) to ensure cohesive strategy execution.
• Potentially mentor or guide junior KAMs or account executives, fostering a culture of excellence and strategic thinking.

Qualifications:

Education:

•  Bachelor's degree in Business Administration, Marketing, Economics, or a related field. An MBA or equivalent master's degree is a plus.

Experience:

• Minimum of 7-10 years of progressive experience in Key Account Management, National Account Management, or Sales Management within the luxury goods, prestige beauty, fashion, or high-end retail sectors.
• Proven track record of consistently meeting or exceeding sales targets and growing market share with major retailers.
• Demonstrable experience managing complex accounts and negotiating high-value contracts.

Required Skills & Competencies:

• Strategic Acumen: Ability to think strategically, develop long-term plans, and foresee market trends.
• Exceptional Negotiation Skills: Proven ability to influence, persuade, and negotiate effectively at all levels.
• Strong Business & Financial Acumen: Deep understanding of retail economics, P&L management, forecasting, and budget control.
• Client Relationship Management: Superior interpersonal and communication skills, with the ability to build and maintain strong, trust-based relationships with key stakeholders.
• Analytical Prowess: Proficient in data analysis, market research, and translating insights into actionable strategies.
• Presentation & Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Proactiveness & Initiative: Self-starter with a strong sense of ownership and accountability.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and ever-evolving luxury retail environment.
• Luxury Market Understanding: A passion for and in-depth knowledge of the luxury beauty or retail industry, including consumer behaviour, competitor landscape, and retail operational excellence.
• Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint) and CRM software
   

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Job Summary:

• We are seeking a highly analytical and detail-oriented Data Analyst to join our dynamic team. The Data Analyst will be responsible for collecting, analyzing, and interpreting large datasets to provide actionable insights that drive business decisions across various functions, including marketing, sales, product development, and operations. This role requires a strong understanding of statistical analysis, data visualization, and reporting tools, coupled with excellent communication skills to present findings to stakeholders at all levels. The ideal candidate will be passionate about uncovering trends, identifying opportunities, and contributing to the continuous improvement of our business strategies.

Key Responsibilities:

Data Collection & Preparation:

• Gather, clean, and validate data from various internal and external sources (e.g., CRM, ERP, web analytics, social media, market research).
• Develop and maintain robust data pipelines and ensure data integrity and accuracy.
• Perform data transformations and feature engineering to prepare data for analysis.

Data Analysis & Modeling:

• Conduct in-depth statistical analysis, hypothesis testing, and exploratory data analysis to identify trends, patterns, and anomalies.
• Develop and implement predictive models, segmentation analyses, and A/B testing frameworks to evaluate business initiatives.
• Utilize various analytical techniques to answer complex business questions and forecast future outcomes.

Reporting & Visualization:

• Design, develop, and maintain interactive dashboards and reports using data visualization tools to present key performance indicators (KPIs) and insights.
• Create clear, concise, and compelling presentations to communicate analytical findings and recommendations to non-technical audiences.
• Automate reporting processes to improve efficiency and timeliness of information delivery.

Insight Generation & Recommendation:

• Translate complex data findings into clear, actionable business recommendations that support strategic decision-making.
• Collaborate with cross-functional teams (e.g., Marketing, Sales, Product, Finance) to understand business needs and deliver relevant insights.
• Proactively identify opportunities for data-driven improvements in business processes and performance.

Tool & Process Improvement:

• Stay up-to-date with industry best practices, new tools, and technologies in data analytics.
• Contribute to the continuous improvement of data infrastructure, analytical methodologies, and reporting standards.
• Document analytical processes, data definitions, and reporting methodologies.

Qualifications:

• Education: Bachelor’s degree in a quantitative field such as Data Science, Statistics, Mathematics, Computer Science, Economics, Business Analytics, or a related discipline. A Master's degree is a plus.
• Experience: 2-5 years of experience in a Data Analyst, Business Intelligence Analyst, or similar role, preferably within a consumer goods, retail, or e-commerce environment.

Skills & Competencies:

Technical Skills:

• Strong SQL proficiency for data extraction, manipulation, and analysis is essential.
• Proficiency in data analysis tools and programming languages such as Python (Pandas, NumPy, SciPy) or R.
• Experience with data visualization tools (e.g., Tableau, Power BI, QlikView, Google Data Studio, Looker).
• Familiarity with data warehousing concepts and cloud platforms (e.g., AWS Redshift, Google BigQuery, Azure Synapse) is a plus.
• Knowledge of statistical modeling techniques (regression, clustering, time series analysis).
• Experience with Google Analytics, Adobe Analytics, or similar web analytics platforms.

Analytical & Problem-Solving Skills:

• Exceptional analytical and problem-solving abilities, with a keen eye for detail and accuracy.
• Ability to interpret complex data and translate findings into clear, actionable insights.
• Strong critical thinking skills to identify root causes and develop effective solutions.
• Communication & Interpersonal Skills:
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong presentation skills, capable of delivering compelling narratives based on data.
• Ability to collaborate effectively in a team-oriented environment and build strong relationships with cross-functional teams.

Other Attributes:

• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Curiosity and a continuous learning mindset to stay updated with industry trends.
   

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Role Purpose:

• The BA Excellence Manager is a strategic and operational role dedicated to championing and elevating the Beauty Advisor (BA) experience across the Luxe division. This role is crucial in ensuring that Beauty Advisors are exceptionally trained, motivated, and equipped with the tools and resources needed to deliver unparalleled luxury service and drive sales performance. By focusing on comprehensive support from onboarding through ongoing development, this role directly contributes to enhanced BA satisfaction, retention, and superior brand representation and customer loyalty within the luxury market.

Key Responsibilities:

BA Onboarding & Integration:

• Develop, implement, and continuously refine comprehensive onboarding programs for new Beauty Advisors, ensuring a deep understanding of L'Oréal Luxe brands, products, service protocols, and company culture from day one.
• Create structured 30-60-90-day integration plans to support new BAs in their initial learning journey and successful transition into their roles.

 Learning & Development Strategy (One Retail Learning):

• Oversee the development and curation of learning content and resources available through "One Retail Learning," ensuring alignment with Luxe brand standards and evolving market needs.
• Manage the "Gift Shop" concept for BA recognition and incentives, ensuring it motivates performance and aligns with brand values.
• Identify ongoing training needs and develop engaging, innovative training modules covering luxury sales techniques and customer service excellence that aligns with storytelling, and brand heritage.
• Implement blended learning approaches, including e-learning, in-person workshops, one-on-one, and mentorship programs.

Training Reports & Performance Analysis:

• Consolidate, analyse, and interpret training reports to assess program effectiveness, identify knowledge gaps, and measure the impact of training initiatives on BA performance and sales.
• Develop actionable insights from data to continuously improve training strategies and content.

 Beauty Tech Integration & Adoption:

• Lead the integration and optimization of beauty tech tools within the BA workflow to enhance customer experience and sales efficiency.
• Provide training and support to BAs on how to effectively leverage these technologies.

Training Schedules & Logistics:

• Assist in managing the annual training calendar, including scheduling, venue selection, material preparation, and coordination with regional and national teams.
• Ensure efficient allocation of training resources and timely communication of schedules to all stakeholders.

Point of Sale (POS) Services & Operations & Conversion Tracking:

• Define, standardize, and optimize premium on-counter services such as makeup applications, skincare consultations, fragrance discovery experiences, and other personalized client services, ensuring they align with brand standards and elevate the customer experience.
• Develop and implement clear guidelines and training for Beauty Advisors to execute these services flawlessly, focusing on both technical skill and luxury client engagement.
• Crucially, establish metrics and systems for tracking the conversion rate of these services into product sales, client loyalty, and average transaction value.
• Analyse service performance data to identify areas for improvement, optimize service offerings, and demonstrate the tangible business impact of high-quality service delivery.
• Collaborate with retail operations to ensure BAs are proficient in POS systems for accurate service booking, client history tracking, and transaction processing.

Eventing Guidelines & Planning:

• Develop clear guidelines and support materials that assist and elevate in-store event planning and execution by BAs in accordance with Luxe brand standards.
• Support Regional Education Managers in event conceptualization, promotion, and post-event analyse.

BA Uniforms & Grooming Standards:

• Establish and maintain the Luxe division's uniform and grooming policies, ensuring they reflect brand prestige, professionalism, and hygiene standards.
• Manage uniform procurement, distribution, and maintenance processes.

BA Recognition & Engagement:

• Develop and implement programs to recognize and reward high-performing BAs, fostering a culture of excellence and appreciation.
• Gather feedback from to continuously improve the work environment and overall experience of our BA community.

Communication & Advocacy:

• Serve as the primary point of contact and advocate for Beauty Advisors within the Luxe division, ensuring their education needs and feedback are heard and addressed.

Hard Skills:

• Learning & Development Expertise: Proven experience in instructional design, curriculum development, and adult learning principles, preferably in a luxury retail or beauty context.
• Project Management: Strong ability to manage multiple projects simultaneously, from conception to execution, with a keen eye for detail and deadlines.
• Data Analysis & Reporting: Proficiency in analysing training effectiveness metrics, sales data, and other KPIs to derive actionable insights. Experience with reporting tools and platforms.
• Technology Fluency: Familiarity with e-learning platforms (LMS), retail POS systems, CRM tools, and emerging beauty technologies.
• Retail Operations Knowledge: Understanding of retail processes, store operations, and clienteling practices in a luxury environment.
• Presentation & Facilitation: Excellent public speaking and presentation skills, with the ability to engage and inspire large groups.
• Budget Management: Experience in managing budgets for training programs, events, and resources.
• Microsoft Office Suite Proficiency: Advanced skills in PowerPoint, Excel, and Word for creating presentations, reports, and documentation.

Soft Skills:

• Exceptional Communication: Articulate, persuasive, and empathetic communication skills, both verbal and written, with the ability to tailor messages to diverse audiences (BAs, management, cross-functional teams).
• Leadership & Influence: Ability to inspire, motivate, and guide Beauty Advisors and colleagues towards shared goals, without direct hierarchical authority over all BAs.
• Strategic Thinking: Capacity to connect BA experience initiatives with broader business objectives and long-term Luxe division strategy.
• Customer-Centricity: A deep understanding and passion for delivering exceptional luxury customer service and empowering BAs to do the same.
• Problem-Solving & Adaptability: Ability to identify challenges, propose innovative solutions, and adapt to evolving business needs and market trends.
• Collaboration & Teamwork: Strong interpersonal skills to build rapport and work effectively with cross-functional teams (marketing, sales, commercial, retail operations).
• Proactivity & Initiative: Self-starter with a strong sense of ownership and a drive to continuously improve and innovate.
• Empathy & Coaching: Ability to understand the daily realities and challenges faced by Beauty Advisors and provide supportive coaching and guidance.
• Attention to Detail: Meticulous in developing content, managing logistics, and ensuring high-quality execution of all initiatives.

Qualifications:

• Bachelor’s degree in business management, Marketing, or a related field; equivalent professional experience will be considered.
• Specialized certifications in coaching and assessments are highly advantageous.

Requirements:

• Minimum of 3-5 years of dedicated experience in cosmetic category education, or a similar expert role within the beauty or luxury industry.
• Demonstrated success in developing and delivering national-level or large-scale training programs.
• Proven track record as a recognized subject matter expert in the cosmetic retail field.
• Valid driver’s licence and own vehicle.