Job Openings at Absa Group Limited (Absa)

Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

• New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 18, 2025

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Job Summary

• To resolve complaints referred by Ombudsman and Regulators within the banking division by engaging directly with customers and external bodies, applying Treating Customers Fairly (TCF) principles, and using creative problem-solving to achieve fair outcomes.
• Build strong relationships with internal stakeholders and external counterparts while ensuring compliance with governance standards and SLA commitments.

Job Description

Education

• Relevant tertiary qualification (e.g., Diploma or Degree in Banking, Compliance, Risk Management, or related field) or equivalent experience in banking complaints resolution and regulatory engagement.

Experience

• Minimum 3–5 years in complaints resolution, customer service, or regulatory engagement.

Competencies

• Strong communication and negotiation skills.
• Customer-centric mindset with empathy and problem-solving ability.
• Ability to think creatively under pressure.
• Collaboration and influencing skills.

Accountability: Legal Risk

• Engage regularly with Ombudsman and regulator offices to share information, clarify issues, and resolve disputes professionally.
• Apply internal policies and regulatory guidelines consistently; escalate matters requiring legal interpretation to the designated internal legal resource/Legal.

Accountability: Leadership & Management

• Manage own caseload to completion, ensuring all complaints are responded to timeously and with quality that embraces fairness.
• Liaise effectively between customers, business units, Ombudsman, and regulator offices to achieve resolution.
• Contribute to team objectives and strategy; provide high-quality support to business stakeholders.
• Demonstrate strong relationship management skills with customers and external bodies.
• Demonstrate strong analytical skills and solve complex problems creatively and effectively.
• Add value in operational discussions and provide insights that improve complaint handling processes.

Accountability: Risk and Control

• Actively raise the profile of the Customer Care function and embed governance and control requirements in all case handling.
• Maintain accurate, auditable records for assurance and reporting.
• Identify risks and escalate appropriately to protect the Bank’s reputation and compliance posture.

Accountability: Teamwork

• Share knowledge and provide support to complaint resolution teams on TCF principles.
• Collaborate across teams and geographies to break down silos; provide constructive feedback and openly share expertise.

Accountability: Technical

• Handle sensitive disputes professionally and confidentially; resolve quickly to limit reputational, regulatory, and financial risk.
• Engage customers directly (calls/letters) and liaise with Ombudsman/regulators to clarify issues, agree steps, and close out resolutions.
• Use case management systems effectively; produce regular reports on complaint volumes and resolution trends.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 19, 2025

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• ue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.Adviser must contin

Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
• 
  Accountability: Meet sales and/or growth targets
• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: December 15, 2025

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Job Description

Analysis (including Business Case)

• Lead the analysis process for complex business areas
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right language, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

• Translate business requirements into an integrated system vision & detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Work as part of the embedded DevOps team to continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution & decision making during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

Process Design & Modelling

• Provide input & or lead the development / improvement of organization wide process design approaches, templates & modeling tools

People

• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Build strong analysis capability across the analysis team
• Conduct peer reviews & problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Analysts for the organization
• Participate as a subject matter expert in the development & development planning of the broader analyst team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption of new system requirements)
• Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to an ever evolving tech environment (ahead of demand) where you are the leader

Skills, Experience and Knowledge Required

• Bachelors Degree or National Diploma in IT
• Proven in-depth experience in Business Analysis
• Must have worked in Payments Technology
• Must have experience working in RTGS and Vostro Payments

Education

• Bachelor's Degree: Information Technology

End Date: December 16, 2025

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Job Description

Key critical requirements: 

• Minimum 3 years of experience in Banking / Investment Banking / Capital Markets IT domain 
• Minimum 3 years of experience in data engineering development. 
• Strong technical skills: Software design and development, Data management, AWS Cloud, AWS Data Flow, Standardised data lakes, Python, Business analysis, quality assurance, change release management. 
• Take ‘one stop shop’ accountability for the retrieval, storage, processing & distribution of data across a business area (data eco-system). 
• Assemble large, complex data sets to meet functional / non-functional requirements to best big data practices. 
• Source data from internal and external data sources, engaging with technical subject matter experts. 
• Build Analytics, reporting and Insights withing AWS cloud 
• Explore, analyse, and profile data from various internal and external data sources, and assist data scientists in preparing data for analytical purposes. 
• Ensure delivered solutions meet Systems Integration and User Acceptance Testing criteria. 
• Productionalise solutions and ensure daily data refresh processes run successfully. 
• Leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem 
• Assemble large, complex data sets that meet business requirements & manage the data pipeline 
• Build infrastructure to automate extremely high volumes of data delivery and 
• Creatively solve data volume and scaling challenges. 
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience 
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources. 
• Strategically & operationally monitor the performance of data products and services ensuring ongoing optimization & cost to value for our businesses (think bank wide) 
• Stay ahead of the curve on data retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice 
• Excellent interpersonal, communication and stakeholder’s management skills 
• Ability to perform in a challenging and dynamic environment 

Preferable: 

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and Absa Policies and Policy Standards. 
• Understand and manage risks and risk events (incidents) relevant to the role. 
• Builds and monitors data pipelines from data retrieval, storage, database design, and distribution of information assets through the organization. 
• Data ingestion to the cloud from different source systems and via different servicing e.g. API, CS, flat file etc.  
• Database Design 
• Data Integration 
• Software Development Life Cycle (SDLC) 
• Data Modeling 
• Requirements Gathering 
• Process Mapping 
• Effective communication 
• Time Management 
• Technical Knowledge 
• Experience in AWS, ASQL, C# .net, C++, MS SQL, XSLT, Kafka, Data modeling tools etc. 
• Experience in API creation/pulling data via an API, Integration tools, automation tools and regulatory reporting technologies, FIX Protocols and other. 
• Functional skills required: In depth understanding of asset classes such as Equity, Fixed Income, Credit, FX, commodities, Interest Rates, Collateral, high level is all derivatives and non-derivative products and their product lifecycle, Regulatory and risk reporting. 

Key accountabilities: 

DevOps 

• Apply critical thinking, design thinking and problem-solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions 
• Apply general design patterns and paradigms to deliver technical and functional solutions 
• Automate regulatory reporting through appropriate tools  
• Centralize regulatory data 
• Stay ahead of the curve on emerging regulatory and non-regulatory technologies and development practices e.g. scripting languages, containerization etc.  
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process. 
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions 
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment 
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions 
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience 
• Debug existing source code and polish feature sets. 
• Apply version control and related concepts and techniques 
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines 
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc. 
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications 
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization 

Education

• Bachelor's Degree: Information Technology

End Date: December 18, 2025

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Job Description

Key Accountabilities

Segment Strategy, Growth and P&L Ownership

• Develop and execute a sector-led Enterprise and SME banking strategy, targeting micro, small, and medium businesses across WRF, tourism, manufacturing, transport, and agriculture.
• Drive market share growth and profitability while enhancing client value across enterprise and SME segments.
• Leverage data-driven insights, AI, and analytics to identify sector-specific growth opportunities and optimise client outcomes.
• Foster an entrepreneurial, client-centric culture, enabling teams to deliver innovative financial and non-financial solutions.

Customer Value Proposition and Ecosystem Development 

• Drive and influence value proposition design tailored to the diverse SME lifecycle (start-up, grow, scale) and sector specific. 
• Build strategic partnerships and ecosystems to strengthen SME access to finance, markets, and business support tools.

Customer Experience and Relationship Excellence

• Champion a customer-centric culture across all SME touchpoints (digital, banker-led and contact centre)
• Promote operational efficiency, digital onboarding, self-service platforms, and process optimisation to support scalable enterprise operations.
• Measure and continuously improve NPA, engagement and retention metrics. 

Risk, Governance & Portfolio Quality 

• Set performance goals and metrics that measure impact on revenue, client base, product adoption, and market share
• Ensure strong risk discipline across credit, operational, conduct, and reputational risks
• Partner with credit and risk executive to maintain a healthy, diversified portfolio aligned to risk appetite. 
• Drive proactive credit management, early warning systems, and turnaround strategies to protect portfolio health
• Ensure full alignment with group architecture, compliance frameworks, and business continuity standards.

Leadership, People & Execution Excellence

• Lead a high-performing, multidisciplinary team covering sales, relationship management, product, and enablement
• Foster collaboration across digital, product, and operations teams to deliver integrated solutions for SMEs.
• See clear performance targets, drive accountability, and build future leadership capability within the segment. 

Key Requirements

• Extensive experience (15 – 20 years) in Banking/Financial Services, with proven exposure to micro, small and medium enterprises across multiple sectors.
• Sector expertise in: WRF, tourism, manufacturing, transport, and agriculture.
• Proven track record in driving strategic growth, operational excellence, and value creation in enterprise or SME banking.
• Digital dexterity, with experience leveraging AI, data analytics, and digital banking tools to improve client outcomes and operational efficiency.
• Strong leadership skills, with the ability to inspire high-performing teams, influence stakeholders, and execute strategic objectives across markets.
• Entrepreneurial mindset with a history of delivering client-centric, sector-focused solutions.
• Solid understanding of financial products and services for enterprise and SME clients, including lending, trade finance, cash management, and advisory services.
• Relevant tertiary qualification (NQF 8) in Finance, Banking, Business Management, or related fields.
• Demonstrated ability to drive operational improvements, process optimisation, and digital transformation within a banking environment.

Skills & Competencies

• Strategic Thinking & Execution
• Leadership & People Development
• Sector Expertise & Entrepreneurial Mindset
• Digital Dexterity (AI, Data & Analytics)
• Customer-Centric Innovation
• Operational Excellence & Process Optimisation
• Analytical & Data-Driven Decision Making
• Ethical Leadership & Integrity

End Date: December 12, 2025

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Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
•  Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.Compliance and Risk Management: Fulfil all activities in adhece to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required) 

End Date: December 31, 2025