Job Openings at Bytes Managed Solutions (Bytes MS)

Job description

Key Result Areas:

• Action and close new calls within customer service level agreement
• Plan and manage daily activities and follow up on calls.
• Minimise recalls for traditional business and desktop support
• Ensure a first time fix rate.
• Maintain and manage sufficient boot stock.
• Complete and hand back any faulty parts within 3 days.
• Verify and sign warehouse reports, reconciling all discrepancies.
• Book parts usage to the correct call and manage assigned calls.
• Complete all administration within specified time frames as per policies.
• Comply with all ISO 9000 procedures.

Knowledge:

• Matric or other equivalent qualification preferable
• A+ and N + Qualification

Experience:

• 1-2 years experience in maintaining equipment in an IT environment
• 1-2 years desktop/Retail/ATMs experience

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Job description

Key Result Areas:

• Action and close new calls within customer Service Level Agreement.
• Manage daily activities and follow up outstanding calls.
• Minimise recalls on desktop and/or ATM support
• Ensure a first time fix rate
• Maintain and manage sufficient boot stock.
• Complete and hand back any faulty parts within 3 days.
• Verify and sign warehouse reports, reconciling all discrepancies.
• Book parts usage to the correct call and manage assigned calls.
• Complete all administration within specified time frames as per policies.
• Comply with all ISO 9000 procedures.
• To be crosss trained on Desktop and Retail support

Qualifications & Knowledge:

• Matric or other equivalent qualification preferable
• A + and N + Qualification

Experience:

• 1 - 2 years experience in maintaining equipment in an IT environment
• 1- 2 years desktop/Retail/ATMs experience

Skills:

• Computer literate in relevant operating system
• Mechanical skills
• Electronic skills
• Soldering skills
• Faultfinding techniques
• Desktop Engineering
• Attitude/Behaviour:
• Communication
• Perseverance
• Attention to detail
• Dedication to Customers
• Flexibility
• Self Development
• Integrity
• Problem Analysis
• Output orientated