Job Openings at Mango5

Key Duties and Responsibilities:

• Comply with company policies, procedures, and confidentiality requirements
• Support ADCPRS in clinical research prescreen operations
• Communicate effectively with employees regarding prescreen objectives
• Administer patient prequalification questionnaires and monitor prescreener performance
• Maintain prescreener version histories and documentation
• Demonstrate full knowledge of clinical trial protocols and analyze key inclusion/exclusion criteria
• Perform protocol comparisons within therapeutic areas
• Prepare, manage, and distribute protocol detail materials and prescreen questionnaires
• Obtain all IRB-approved study protocols for start-up activities
• Evaluate concomitant medications, medical indications, and procedures per protocol
• Verify accuracy of collected and entered data
• Perform administrative tasks, including automation and data generation
• Meet deadlines as required by ADCPRS

Education and Experience:

• Matric
• Minimum 1 year of experience in healthcare
• Exceptional attention to detail, organizational skills, and ability to multitask in a fast-paced environment within BPO environment
• Excellent verbal and written communication skills
• Strong customer service skills with internal and external stakeholders
• Clear credit record
• Clear criminal record
• Maintain GCP certification and any other on-the-job required certifications

go to method of application »

Key Duties and Responsibilities

• Coordinate and manage home visit scheduling for assigned medical studies.
• Support senior CSS team members on complex or high-volume studies.
• Monitor daily visit schedules to ensure timely execution, tracking logistics, training, and compliance.
• Communicate effectively with patients to facilitate visit scheduling and rescheduling within study windows.
• Collaborate with Project Managers, Clinical Leads, and Logistics teams to achieve in-window visit completion.
• Identify and escalate operational or scheduling issues that may affect visit success.
• Follow established SOPs and work instructions related to visit scheduling and participant outreach.
• Meet visit scheduling targets and departmental KPIs while maintaining compliance and data accuracy.

Qualifications

• Matric
• Bachelor’s Degree (Advantageous)
• Minimum 1–2 years of experience in healthcare, clinical research, or customer/patient service
• Strong communication, organizational, and multitasking skills
• Technologically proficient and adaptable in a fast-paced environment
• Clear credit and criminal record
• GCP (Good Clinical Practice) certification (Advantageous)
• Experience in UK/USA BPO call center, event coordination, or similar administrative roles