Job Openings at Microsoft

Essential Qualifications  

• 10+ years’ communications experience working either in-house or in a PR agency, preferably in a corporate setting and/or in the technology industry. 
• A deep understanding of the Africa region, culture, political, economic and media environment, as well as local relevance for Microsoft’s business. 
• Media & influencer/creator relations experience - strong and active relationships with English and Arabic-speaking journalists, influencers and content creators – South Africa, pan-African and tier 1 global outlets writing about Africa (e.g. Economist, FT, Bloomberg, FT etc). 
• Great team player, with excellent written and verbal communication skills and a good balance of strategic thinking and tactical execution. 
• Track record in crisis and issues management and employee communications.  
• Excellent storytelling and writing 

Preferred Qualifications 

• Self-directing and highly adaptable with a track record of delivering high impact communications results that map to diverse stakeholder needs.
• Ability to engage and influence senior stakeholders and prioritise for the highest impact
• A growth mindset with proven track record for new, innovative approaches and smart risk taking. 
• Experience in managing corporate and solution/product-focused communication and storytelling, developing compelling, concise, creative, and credible fact-based messaging and stories. 
• Ability to orchestrate diverse perspectives and stay calm under pressure. 

Responsibilities

Reporting to Communications Director for Microsoft Central & Eastern Europe, Middle East & Africa (CEMA), the Communications Lead will be responsible for:

• Comms strategy – engaging a range of stakeholders to create and execute a corporate communications strategy aligned to global storytelling priorities and local business needs, leading to impactful editorial coverage in tier 1 media in South Africa and pan-African markets, focusing on impactful, agenda-setting storytelling that supports Microsoft’s Africa aspiration, inside and outside Africa.
• Trust storytelling – develop best in class storytelling, including leveraging customer voices, that resonate with key audiences, and which drive trust in Microsoft, in areas such as cybersecurity, skills and sustainability. Establish and own the process of landing those stories across earned, owned and amplified media.
• Leadership in AI – develop a corporate narrative and thought leadership to demonstrate Microsoft’s leadership in AI, with a focus on the societal and economic benefits of AI, as well as its safe and responsible use.
• Reputation management – act as a trusted advisor within Microsoft by advancing and protecting the corporate image and reputation by identifying opportunities to positively shift the perception of the Microsoft brand, and correct inaccuracies when they occur.
• Issues management – managing reactive issues that may affect our reputation, working in partnership with our Corporate External and Legal Affairs team and senior leaders in Middle East markets, as well as our global issues management team.
• Stakeholder and agency management – partnering with internal stakeholders to provide communications counsel and managing agency partners to deliver campaigns aligned to our company mission and business goals.
• Executive and employee communications – act as a strategic advisor to the local leadership team and support with strategic employee and executive communications, and ensure we have a strong bench of relevant and trained spokespeople.

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Minimum Qulifications

• Currently completing a Bachelor's/ Master's Degree in Computer Science, IT, Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field (OR must be recent graduates or recently graduated).
• South African National
• Fluency in English.

Preferred Qualifications

• Passion for technology and customer obsessed.
• Excellent verbal and written communication, analytical and presentation skills. 

Responsibilities

Consumption Management 

• Provides insights related to churn prevention and win back plans in partnership with Sales Excellence. Understands and monitors reports tracking consumption and customer adds.
• Provides insights related to churn prevention and win back plans in partnership with Sales Excellence. Understands and monitors reports tracking consumption and customer adds.

Support Sales 

• Gathers information and generates reports related to monthly forecasting and pipeline management. Executes Sales Operations Planning Process for Support Sales with guidance from senior leadership.
• Gathers information and generates reports related to monthly forecasting and pipeline management. Executes Sales Operations Planning Process for Support Sales with guidance from senior leadership.

Insights and New Capabilities 

• Learns tools, processes, and Rhythms of Connection (ROCs) across the subsidiary or area that have already been identified by senior leaders to accelerate transformation. Integrates continuous improvement with reporting and Business Intelligence (BI), with guidance from others. Learns best practices across the community.
• Learns tools, processes, and Rhythms of Connection (ROCs) across the subsidiary or area that have already been identified by senior leaders to accelerate transformation. Integrates continuous improvement with reporting and Business Intelligence (BI), with guidance from others. Learns best practices across the community.

Partner Management and Support

•  Ensures data quality checks and process across partnerships. Learns and begins to execute one component of partner management. This can include segmentation, quota, planning, co-selling, and/or transitions, and contributes with guidance from others.
• Ensures data quality checks and process across partnerships. Learns and begins to execute one component of partner management. This can include segmentation, quota, planning, co-selling, and/or transitions, and contributes with guidance from others.

Sales Operations 

• Learns and begins to execute about the process for local fiscal-year, cross-segment sales operations planning, using qualitative and quantitative methods for one component of across Territory Planning, Account Planning, FastStart, and/or Blueprint. Collaborates with others to align on sales operations execution. Tracks risk throughout the planning process. Assists in tool landing, orchestration, and follow up on completion.
• Learns and begins to execute about the process for local fiscal-year, cross-segment sales operations planning, using qualitative and quantitative methods for one component of across Territory Planning, Account Planning, FastStart, and/or Blueprint. Collaborates with others to align on sales operations execution. Tracks risk throughout the planning process. Assists in tool landing, orchestration, and follow up on completion.

Supporting Sales Discipline and Pipeline 

• Learns the local knowledge of sales teams and analyzes data from sales execution to empower success and help address performance blockers across Customer Adds, Consumption, Pipeline, Scorecard, and Annuity. Leverages knowledge about and advises on one of the resources that support some areas such as tracking and monitoring, as well as performance of pipelines, scorecards, and sales plays.
•  Provides execution support for the aligned segment sales operations programs and using tools, processes, and information for components of solution areas related to Allocation/Disputes, Consumption, Customer Adds, or Pipeline under supervision of senior management.