The Netcare Group operates the largest private hospital group, primary care network and medical emergency service in South Africa. Netcare is also the biggest private trainer of emergency personnel and healthcare workers. At Netcare, our inspiration to excel in providing medical innovation and quality care is to be found in our values. We continue to focus o...
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- The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice.
- The incumbent will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure correct billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
- Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
- Promote staff wellbeing
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
SKILLS PROFILE
EDUCATION
Essential
- A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification
- Registration with the South African Nursing Council as a Registered Nurse
- Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
Preferred
- A relevant management qualification
WORK EXPERIENCE
Essential
- An intermediate level of Computer proficiency
Preferred
- 2 or more years’ experience in a private hospital setting
- Experience in clinical leadership
KNOWLEDGE
Essential
- Sound financial knowledge and the ability to interpret financial data
go to method of application »
- The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice.
- The incumbent will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure correct billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
- Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
- Promote staff wellbeing
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
SKILLS PROFILE
EDUCATION
Essential
- A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification
- Registration with the South African Nursing Council as a Registered Nurse
- Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
Preferred
- A relevant management qualification
WORK EXPERIENCE
Essential
- An intermediate level of Computer proficiency
Preferred
- 2 or more years’ experience in a private hospital setting
- Experience in clinical leadership
KNOWLEDGE
Essential
- Sound financial knowledge and the ability to interpret financial data
go to method of application »
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team, also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the
Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices
go to method of application »
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team, also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the
Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices
go to method of application »
- The Registered Nurse (RN), as shift leader, plays a pivotal role in managing the nursing team to ensure that each patient is treated with dignity and respect at all times. The RN ensures that the patient is in a safe environment and that their individual needs are addressed, thereby delivering high quality mental health care and physical health care to patients within Akeso Clinics. The RN has knowledge and skills to confidently role-model a high standard of nursing practice at all times.
- The position description is a broad indication of the work required from individual personnel holding a particular position. The personnel may be required to undertake certain duties which may not be indicated in this description. No Job Description is regarded as a precise specification of duties but should be regarded as a guide to the main responsibilities.
- The Registered Nurse will be responsible for assisting with improved quality nursing care by ensuring compliance to professional and ethical practice, Nursing act, 2005 (Act No. 33 of 2005), all Health Care legislation, Basic Conditions of Employment, Policies and Procedures and Core Standards.
- The Registered Nurse will also be responsible for assisting with monitoring and ensuring that nursing care and service delivery is implemented and practised within a multi-disciplinary quality assurance team.
- The incumbent also fulfils the role by the use of scientifically-based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Administrative responsibilities
- Ensure that task allocation of subordinates, ie Enrolled Nurses (ENs), Enrolled Nursing Auxiliaries (ENAs) and Health Care Workers (HCWs) is done at the start of each shift.
- Ensure that proper handover takes place at the start of and during the shift.
- Participate in twice-yearly appraisals of subordinates.
- Responsible for ensuring that the Policy and Procedure file is kept intact and well-maintained.
- Familiarity with the content of the Policy and Procedure file, and ensure that implementation of the policies and procedures are adhered to by self and subordinates.
Meetings
- Attend meetings as delegated by the Nursing Unit Manager, in her absence or as part of the nursing team, e.g. Ward Rounds, Nursing Management meetings, Administration meetings, Health and Safety Committee meetings, Infection Control Committee meetings, Employment Equity Committee meetings, Risk Management Committee meetings.
- Actively participate in the meetings by making suggestions, offering contributions and being involved in problem-solving with regard to improving the patients' experience whilst patients at Akeso clinics.
- Responsible for giving feedback to other members of the nursing team by means of verbal and written handovers in respect of changes in a patient's treatment, any new decisions that have been taken, or any management changes.
Finances
- Although the RN is not directly involved with financial estimates, he/she is expected to be prudent in the supervision of human resources, ensuring that personal attendance is good, with judicious use of sick leave, and encouraging the above in subordinates.
- Prudent in the utilisation, control and management of material resources:
- Ensure that medication and medical consumables are managed and controlled as per policy.
- Ensure that patients are billed for ward-stock medication and medical consumables.
- Assist with equipment need analysis for budget / capital expenditure purposes - new medical equipment, preventative services and repair and maintenance within legal specifications.
- Ensure items for repair are reported promptly
Organisation
In the absence of the Nursing Unit Manager, or as a delegated duty, the RN will be able to plan systematically, adapt as circumstances change, and successfully carry a greater workload.
Delegate duties in accordance with the knowledge, skills and competencies of subordinates, thus maximising the utilisation of manpower and improving productivity.
Control
Exercise control over all available resources in a responsible manner:
Medication
- The ordering of medication for patients to be done according to policy.
- Ensure safekeeping of medicines as per policy.
Medical consumables
- Medical supplies to be kept at a manageable level and controlled as per policy.
- Prevent stock shortages through planned ordering.
Equipment
- Ensure that equipment is used correctly.
- Ensure maintenance of equipment.
- Ensure safekeeping of equipment as per policy.
Environment
- Ensure that electric lights, heaters and air-conditioners are turned off when not in use.
- Report maintenance issues.
- Comply with the Health and Safety Representative role and function.
Personnel administration
- Responsible for the day-to-day supervision of the RN's subordinates.
- The delegation and supervision of subordinates is done according to their knowledge, skills and competencies, in order to ensure that quality nursing care is rendered.
Educational responsibility
- Be aware of the importance and implications of staff development, and the responsibility towards the development of self and subordinates.
In-service training
- Lead by example and monitor subordinates.
- Be involved in the planning of the in-service training programme, in conjunction with the NUM and NSM, taking into account the needs of the group and planning accordingly.
- The in-service training programme is a participatory function and therefore all RNs are encouraged to make contributions towards the development, implementation and evaluation of the programme.
- The RN is expected to be on time for the in-service training / journal club and to encourage colleagues and subordinates to do likewise.
- The RN will prepare for and present at the in-service training if so requested.
- The RN is involved in the day-to-day in-service training of the assistant nurse and health care worker by making maximum use of the teachable moment for subordinates. This is done by placing emphasis on basic nursing skills, basic psychiatric nursing skills, incident-reporting, record-keeping and computer literacy.
- The training register is to be completed and signed after each training session, be it formal or informal (the teachable moment).
Professional responsibility
Legislation:
- All nursing activities must be executed according to the legislation application within the Scope of Practice for a Registered Nurse; ie The Nursing Act No. 33 of 2005, and the Nursing Act No. 50 of 1978 and Regulations, as well as the Mental Health Care Act No. 17 of 2002 and Regulations.
- Company and Clinic Policy:
- Responsible for ensuring that the Akeso Human Resources and Hospital Policy files, as well as the Akeso Clinics Policy file, are kept intact and well-maintained.
- The RN is expected to be familiar with the content of the above-mentioned policy files and to disseminate the contents to subordinates.
- Ensure the implementation of the above-mentioned policies and procedures and that these are adhered to by self and subordinates.
- Take an active role in policy and procedure review processes.
Clinical responsibilities
- To ensure that the patient receives the desired standard of nursing care, there must be active involvement in all aspects of clinical nursing which will fulfil the needs of each patient. In order to do this, the RN must develop the knowledge and skills required to successfully carry out all the aspects of clinical work delegated to him/her. This includes:
- Being responsible for giving feedback to other members of the nursing team by means of a verbal and written handover, especially with regard to changes in the patients' treatment programme.
- Performing the psychiatric nursing evaluation and comprehensively completing the documentation.
- Provision of a therapeutic environment.
- Execution of instructions from the patient's doctor and other members of the MDT.
- The therapeutic use of self.
- Forming therapeutic nurse-patient relationships.
- Performing crisis intervention.
- Appropriate counselling of patient where it is not in conflict with the patient's therapeutic programme.
- Providing psychiatric nursing care.
- Providing pre- and post-procedure care to the patient receiving Electro Convulsive Therapy (ECT).
- Administering and evaluating the effect of medication.
- Critical analysis of the patient's vital signs and reporting of abnormalities.
- Providing health education to patients, families and the public when appropriate.
- Providing discharge education individually and by means of planned and specific nursing groups on a Saturday.
- Ensuring that all information pertaining to the patient is recorded chronologically, comprehensively, accurately, and legibly.
- Ensuring that confidentiality is maintained at all times.
- Carrying out patient care and specific duties as delegated by the Nursing Unit Manager.
- Ensuring that safe patient care is practised at all times, especially with regard to patients on Special Observation.
- Maintaining open communication with family members and significant others at all times, whilst maintaining patient confidentiality.
Emergency procedures
- Carry out the appropriate emergency procedure / treatment as directed by Akeso Clinics policy.
- Exhibit competence with regard to life-saving procedures.
- Ensure maintenance of stock, equipment and oxygen to facilitate a successful outcome of a medical emergency.
- Assist the NUM and NSM in being prepared for a potential disaster or emergency situation.
Research
- Actively participate, offering assistance and support, in any authorised nursing / medical research in the practical situation.
- Expectations of the Registered Nurse towards the patient and significant others
- Interact in a polite and professional manner.
- Treat the patient and others with dignity and respect.
- Listen and be non-judgemental.
- Be an advocate of the patient.
- Establish and maintain a therapeutic relationship.
- Ensure safekeeping of patients' property that has been handed in / confiscated.
- Expectations of the Registered Nurse whilst in the employment of Akeso Clinics
- Be an advocate of Akeso Clinics.
- Be a role model for peers and subordinates.
- Work within the framework of the Akeso company policies and procedures.
- Treat all clinic personnel with dignity and respect.
- Be non-judgemental towards your colleagues.
- Be helpful towards clinic personnel and the general public.
Clinical governance, OHS, Infection control and Core standards
- Assist with investigating of all negative clinical incidents.
- Assist with monitoring safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983).
- Report all accidents and incidents to Line Manager / Safety Representatives.
- Assist with compliance with protocols, policies and Acts.
- Report all equipment not in working order.
- Assist with the control of asset register
- Assist with Medical Healthcare waste management and compliance to legal requirements.
- Participation, representation and/or Chair on committees e.g. Occupational Health and safety, Infection and prevention, clinical governance.
- Assist with ensuring unit is providing safe, cost-effective quality patient care in line with Clinical Governance strategy and evidence-based practice.
Patient experience
- Assist with evaluating the patient’s journey through patient experience and stakeholder input.
- Assist with evaluation of nursing quality indicators and clinical outcomes.
- Effective communication with patients regarding their care.
- Promotion of health and wellbeing.
- Ensuring the principles of infection prevention and all standard precautions are adhered to; ensure clean hygienic environment.
- Promote good public relations with patients, relatives, visitors and sales representatives.
- Identify quality improvement opportunities and assist with ensuring that appropriate strategy and Quality Improvement initiatives are developed and measured.
- Assist with implementing group quality initiatives.
Client relationship
- Assist with effective and formal communication: Registered Nurse to attend relevant meetings.
- Assist and ensure a professional environment at all times
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement and evaluate nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialised field in accordance with standard nursing care procedures, as set out in the standards and procedures of MPH, as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and as efficiently as possible within the Scope of Practice.
- Interview patient and family to obtain general background information and problem identification; evaluate patient’s behaviour and assess immediate and long-term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients' care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day/night shift documentation that reflects patient status, patient/staff ratio and problems.
- Communicate with the unit manager, so that he/she is informed of activities and problems.
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital.
Quality and risk management
- Ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim, as a member of staff, to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilisation of supplies and equipment.
TRANSFORMATION OF OUR SOCIETY
- Assist with complying with the transformation goals of the organisation.
- Outside orientation: Awareness of outside constituencies, emphasising particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups such as local communities affected by the organisation.
- Global mind-set: Possessing a global frame of reference that enables one to scan the external world environment for different perspectives and to adopt successful practices. The capacity to inculcate a global mentality in others by instilling shared values and cross-cultural sensitivity.
- Assist with the following of HR policies and procedures.
Coaching
- Assist with identifying, training and retaining of nursing staff.
- Assist with management and supervision of nursing staff and all related issues.
- Assist in monitoring of nursing staff attendance and/or absenteeism.
- Adhere to staff dress code within and on leaving the clinic.
- Assist with the orientation and sign-off competencies of new nursing staff, temp nursing staff and nursing students.
- Participate in ongoing performance appraisals.
- Coaching and mentoring of other nursing staff.
Personal and professional development
- Assist with the completion of own training need analysis according to nursing technical matrix, competencies and business requirements.
- Keep abreast of current research in psychiatric nursing discipline.
- Attend training seminars, workshops, etc.
- Assume responsibility for own personal and professional development (20 in-service hours, 20 own-time hours).
- Record of attendance.
- Assist with development plans and ensure adherence thereof.
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
Co-operation between Medicross and local authorities
- Build and maintain effective relationship with, doctors staff, patients and visitors, Department of Health and Labour.
- Build strategic inter-departmental relationships.
- Assist in the effective management of doctor and patient nursing complaints and priority to improve customer care.
- Ensure compliance to the "Akeso and Netcare way".
Quality orientation
- Assist in originating action to improve existing work processes and conditions for improved quality of outputs.
- Produce work of high quality standards by accurately performing processes and tasks.
- Assist in identifying and understand problems and opportunities in order to implement appropriate action and/or to resolve problems effectively.
Teamwork
- Actively participate as a member of a team to achieve goals.
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients.
- Co-operate with the Clinical Facilitators in planning, implementing and evaluation of learning experiences / opportunities for nursing staff / students.
- Provide for the ongoing review, practice and in-service training of emergency procedures.
- Actively participate in in-service training and orientation of new staff in the unit.
- Advise and inform staff on current and revised policies and procedures.
Resource allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his/her needs and specialised skills needed by the nursing staff member.
- Adjust staff levels to provide for acuity level needs.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goals.
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures …
SKILLS PROFILE
EDUCATION
Required
- Registered as a Professional Nurse with Psychiatric training, or equivalent NQF Level 7 qualification
- Registered with the South African Nursing Council
- Experience in clinical leadership
WORK EXPERIENCE
Required
- Minimum of 2 years’ Psychiatric Experience
KNOWLEDGE
Required
- Full understanding of the Nursing Act No. 33 of 2005 and the Nursing Act No. 50 of 1978 and the Regulations.
- Full understanding of the Mental Health Care Act No. 17 of 2002 and the Regulations.
- Excellent written and oral communication skills.
- Excellent organisational and supervisory skills.
- Understanding of confidentiality issues and the use of discretion.
- Computer literacy.
- Intermediate computer literacy
- Good verbal and interpersonal communication skills
- Ability to work well under pressure and to maintain effectiveness during changing conditions
- Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships
- Excellent planning, organising and control / follow-up skills
- Customer care-oriented
- Thorough knowledge of general / specialised nursing theory and practice
PHYSICAL REQUIREMENTS
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
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ROLE SUMMARY
- The Stock Clerk is responsible for optimal inventory administration throughout the hospital by being actively involved in the maintenance, movement and the accuracy of stock levels. This individual will apply their understanding of stock and their eye for detail to identify possible discrepancies, balance stock levels against the system and effectively resolve any differences. The Stock Clerk will further be responsible to maintain good working relationships, fulfil work requests and ensure the overall neatness and cleanliness of their respective are of responsibility.
- The incumbent will be required to work in various areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to different hospital divisions in line with the Netcare strategy of Person-centred Health and care.
- The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Stock control administration
- Reconcile physical stock against the SAP system.
- Replenish consumable stock throughout the hospital on days identified by management.
- Generate the material requirement planning (MRP) for all storage locations as per the replenishment roster.
- Issue, pick and pack replenishment inventory for storage locations or cost centers.
- Deliver and unpack inventory in assigned storage locations.
- Capturing of stock and consumable transfers between storage locations or cost centre
- Monitor and identify any expired and damaged stock in the wards.
- Identify excess and slow-moving stock in the storage locations allocated to the incumbent and return the inventory to pharmacy where applicable.
- Review the stock days on the storage location (SLOC) report and adjust stock quantities to material requirement planning (MRP) levels.
- Review the error log report and ensure that all error logs are cleared.
- Liaise with Nursing staff in the wards to ensure that all billings are up to date before updating replenishment stock requested.
- Identify stock shortages and communicate with the Unit Managers regarding these shortages.
- Manage out of stock and back-order items.
- Ensure that all relevant stakeholders receive all out of stock letters.
- Ensure manual charge sheets are available during Mobil and Mobit down time.
- Ensure neat packing of stock onto shelves and consider the principles of FEFO (First Expiry First Out) and FIFO (First in First Out) where applicable to maintain stock rotation
- Prepare and sequence all stock books for assigned units.
- Investigate and report inventory discrepancies, theft and losses to the Unit Manager and Pharmacy Manager.
- Assist with the packing of stock in preparation for theatre cases.
- Follow up on outstanding GRV’s
- Investigate open purchase orders as well as back orders
- Ordering hospital stores stock on the preferred procurement system as required
- Verifying prices on the procurement system
- Receiving and checking stock with the designated person upon delivery
- Unpacking of stock in hospital stores
- Ensuring that the invoices or delivery notes are confirmed, signed and delivered to relevant department for Good Receipting
- Keep hospital stores secure at all times by ensuring the non-entrance of unauthorized personnel
- Keep up to date with evolving changes on SAP and OrderCo
Stock take
- Take part in all aspects of cyclical and rotation count processes in all storage locations including Hospital stores as per the schedule prepared by management, including but not limited to the following;
- Generating and updating of stock books
- Work on Un-binned items report
- Preparing stock take checks following the relevant stock take checklists
Risk and compliance administration
- Adhere to pharmacy standard operating procedures to ensure compliant, improved controls, and sound processes.
- Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy.
- Assist in the communication of inventory policies internally.
Administration
- Assist with any ad hoc duties assigned by the Stock Coordinator or Stock Controller and assist Nursing employees and Unit Managers with stock queries.
- General office administration to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries.
- Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times.
- Maintain the cold chain for refrigerated stock.
- Assist with the general housekeeping in the Pharmacy and/or Hospital stores to maintain a professional environment.
- Participate in monthly meetings
TRANSFORMATION OF OUR SOCIETY
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Actively participate as a member of a team to achieve goals and does not function independently.
- Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery.
- Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments.
- Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.
SKILLS PROFILE
EDUCATION
Essential
- Grade 12 or equivalent NQF 4 certificate
- Basic stores and stock control certificate (BSSC).
WORK EXPERIENCE
Preferred
- Previous experience in stock management.
- 6 months to one year experience working in similar role
- Knowledge and experience of a pharmaceutical stock control system.
KNOWLEDGE
Preferred
- An intermediate level of Computer Literacy and proficiency in MS Office applications.
- Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems).
- Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail.
- Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately.
PHYSICAL REQUIREMENTS
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
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- The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse. The incumbent is held accountable for his/her own acts and omissions.
- Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse.
- The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
- Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
- Ensure all stock is charged appropriately.
- Assist with file compilation.
Governance, quality and risk management
- Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
- Report potential/actual risks identified.
- Ensure all stock is well controlled.
- Responsible for ensuring correct use, cleaning and storage of equipment.
- Report equipment needing repair or replacement to sister-in-charge.
- Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
- Maintains patient confidentiality at all times.
- Acts in a supervisory capacity over ENA’s.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Participate in ward/unit’s quality improvement programme.
- Attend handover of report at shift commencement.
- Effective communication with patients’ regarding their care.
- Promotion of patient overall health and wellbeing.
- Practice the principles of infection prevention and all standard precautions.
- Promote and maintain good public relations with patients, relatives and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from patients and doctors to sister-in-charge of the unit.
- Carry out all departmental duties as assigned by supervisors.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Supports the education and training of the ENA’s.
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.
- Assume responsibility for maintaining competence in CPR.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
- Registration with the South African Nursing Council as an Enrolled Nurse
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
- Relevant experience in the nursing discipline
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Job Summary
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the
Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices
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ROLE SUMMARY
- The Technical Manager is responsible to effectively manage all technical and related services at the hospitals including risks related to infrastructure and assets, all plant and equipment (both clinical and non-clinical).
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ROLE SUMMARY
- To enhance operational efficiencies, client liaison and retention, service delivery and quality.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Administrative Duties
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E- Patient Report Forms accurately for every patient treated
- Complete any and all paperwork required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Respond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
- Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
- Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
- Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
- Ensure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in a manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
SKILLS PROFILE
EDUCATION
Essential
- Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with the latest HPCSA CPG guidelines.
- A valid PDRP for passengers
- A valid Code 10 Driver’s License
WORK EXPERIENCE
Essential
- Must be over 21 years old
- 2 Years post graduate patient care experience in an operational environment would be beneficial
- Computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
Method of Application
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