Job Openings at Siemens Healthineers

• Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical Invitro equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites.

What are my responsibilities?

• Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 
• Ensure material parts are processed in accordance with policy 
• Maintain all test equipment, tools and company property in good and working order 
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met 
• Maintain good communications and teamwork with all Managers and Colleagues 
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements always 
• Identify any opportunities to improve efficiency and effectiveness of team processes. 
• Complete personal administration and company mandatory training in a timely and accurate manner 
• When applicable provide out-of-hours technical service support and complete individual mandatory weekend working provision 
• Attend product training courses locally and abroad to build competence in providing technical assistance and support to customers 
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

What do I need to qualify for this job?

• National diploma/ Degree/ B-tech / advance diploma in Electronics, Engineering, Biomedical or related field.
• Ideally you will have previous field service experience where you have made fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills. Minimum 3 years of experience with InVitro equipment.
• Your customer-facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels

Additional Information:

• This role provides support mainly for the Western Cape region however you may be required to support other regions
• You need to have a valid South African drivers license and your own vehicle.
• You must not have restrictions to travel
• Must be a South African National, preferably from a designated diversity group

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Your tasks and responsibilities:

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others.
• You support customers remotely and onsite and provide 2nd and 3rd level user support in case of arising issues.
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
• You may be involved in technical design and developments for service offerings as well as managing sub-contractors and monitor delivery.
• ·You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer

Your qualifications and experience:

• Diploma in Electrical Engineering (light current) or similar and/or knowledge on healthcare sector with 5-8 years of experience in repair and maintenance of X-Ray equipment and/or similar digital imaging scope.
• Experience in performing *Radiation Quality Assurance* tests as laid out by the requirements of the ISP 17020 Inspection Body, will be advantageous
• Knowledge of the healthcare sector with 5 years’ experience in repair and maintenance Multi-Modality
• IT experience is advantageous

Your attributes and skills:

• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but mandatory for this role.

go to method of application »

Your tasks and responsibilities:

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others.
• You support customers remotely and onsite and provide 2nd and 3rd level user support in case of arising issues.
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
• You may be involved in technical design and developments for service offerings as well as managing sub-contractors and monitor delivery.
• You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer

Your qualifications and experience:

• Diploma in Electrical Engineering (light current) or similar and/or knowledge on healthcare sector with 5-8 years of experience in repair and maintenance of X-Ray equipment and/or similar digital imaging scope.
• Experience in performing *Radiation Quality Assurance* tests as laid out by the requirements of the ISP 17020 Inspection Body, will be advantageous
• Knowledge of the healthcare sector with 5 years’ experience in repair and maintenance AX/XP
• IT experience is advantageous

Your attributes and skills:

• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but mandatory for this role.

go to method of application »

Position Summary

• The Area Sales Professional (Account Manager) – Indirect Africa is responsible for driving revenue growth, market penetration, and channel performance across African markets through indirect sales partners. This role focuses on building strong relationships with distributors, resellers, system integrators, and strategic partners to expand market reach, maximizing channel productivity, and supporting overall business objectives. The ideal candidate is a proactive commercial leader with a deep understanding of African markets and experience managing indirect sales ecosystems.

Key Responsibilities

Distributor Partner Management

• Develop, manage, and grow relationships with distribution partners, resellers, and other indirect sales channels across targeted African regions.
• Identify, onboard, and enable new partners to strengthen the channel network.
• Conduct regular business reviews with partners, ensuring performance alignment with revenue targets and strategic priorities.
• Provide partners with product training, sales tools, and marketing support to drive demand generation.

Sales & Revenue Growth

• Own and deliver regional sales targets through effective channel planning and execution.
• Drive pipeline development and forecast accuracy in collaboration with partners.
• Identify new market opportunities, verticals, and customer segments to expand business footprint.
• Lead negotiations to close partner-driven opportunities and ensure profitable growth.

Market Strategy & Execution

• Execute go-to-market strategies tailored to the unique dynamics of African markets.
• Monitor competitive landscape, pricing trends, and market development; provide insights to internal teams.
• Collaborate with marketing on region-specific campaigns, partner events, and lead-generation programs.
• Ensure brand consistency and compliance across all partner activities.

Operational & Cross-Functional Collaboration

• Work closely with internal teams (Marketing, Finance, Product, Operations, Supply Chain) to support partner success.
• Oversee partner performance metrics, including sales results, partner certifications, and growth plans.
• Support demand planning and inventory management with distributors to ensure product availability and healthy stock levels.
• Maintain accurate records in CRM systems and provide timely reporting.

Qualifications & Experience

• Bachelor’s degree in business, Sales, Marketing, or related field (Master’s preferred).
• 5+ years of experience in sales, account management, or channel/partner management—ideally within the African region.
• Proven track record of achieving sales targets through indirect channels.
• Strong understanding of African market dynamics, business cultures, and commercial frameworks.
• Experience in B2B sales within the medical device or healthcare ecosystem—working with clinicians, hospital networks, or clinical technology partners—is highly valued.
• Excellent negotiation, communication, and relationship-building skills.
• Ability to travel across the region as required.

Key Competencies

• Strategic and analytical thinking
• Partner and stakeholder management
• Results-driven commercial mindset
• Cultural adaptability and cross-regional communication
• Problem-solving and decision-making
• Strong presentation and negotiation skills