Job Openings at SITA SOC (Ltd)

Key Responsibility Areas 

• Manage Server Management Services and Support Service Delivery ensure optimal Call Management within the EUC Server Management environment; 
• Facilitate the implementation of EUC Service Management Operational plan, processes, policies and standards. 
• Ensure Adherence to Quality Standards and Requirements. 
• Manage the provision of EUC Server Management support services. 
• Management of the EUC Server Management team.  

Qualifications and Experience 

• Required Qualification: minimum 3-year National Higher Diploma / National First Degree in Computer Science, IT or a verified / certified IT related @ NQF Level 6. Relevant ICT related certifications (ITIL, Product related, Quality, Leadership, MCSA, MCSE etc) will be an added advantage.  
• Experience: 6 - 7 years practical experience in Server Management, which should include: 3 Years’ experience as a Manager/ Specialist/Supervisor with management/supervision of business support/operations in a Corporate/Public Sector Organisation. Management of performance of systems, servers and other related infrastructure Management and resolution of incidents logged Experience in the provision of ICT solutions and services. 

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Key Responsibility Areas 

• Consults with clients (Govt Departments) management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access to improve interoperability of government systems and quality of services and deliverables. 
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes. 
• Deliver services according to project plans and architectural and governance mechanisms to ensure overall compliance and improved service delivery. 
• Create business requirements analysis and design work packages for integrated software components, taking into consideration SITA’s software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government. 
• Managing the requirements management lifecycle 
• Model Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government. 
• Develop Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government. 
• Manage client’s expectations to ensure that IT solutions meet client needs and Model Business Solution specification in accordance with ICT standards. 
• Execution of functional testing of software in accordance with SITA Test Executes test cases using SITA approved Testing Tools. 
• Participate in packaging and releasing of integrated IT software components in accordance with ICT standards and the enterprise architecture for Government. 
• Keep abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management to ensure innovation and improved productivity.  

Minimum:

• 3-year National Diploma / Degree in Computer Science, Information Systems or related IT field / NQF level 6.  

Qualifications and Experience 

• Experience: 3-5 years’ experience with 2 years as a Junior Business consultant involved in business analysis, business process management and business process engineering/reengineering. Including: experience in requirements management, business modelling and business architecture. Experience in business specification development. Experience in conducting research and feasibility study and experience in applying best practice. 

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Key Responsibility Area 

• Design, develop and maintain learning material and e-learning solutions. 
• Deploy and implement a learning solution. 
• Facilitate training. 
• Knowledge transfer. 
• Adhere to national legislation, company policy & regulations and SLA. 
• System testing. 
• Identify service risks. 
• Project involvement. 

Qualifications and Experience 

• Required Qualification: 3-year Diploma / Degree in Education / NQF level 6 plus ETDP related qualification. 
• Certification: Assessor and Moderator 
• Experience : 3 - 5 years’ experience in an ICT and Training environment. Experience in creating, maintaining and quality reviewing documentation such as standard operating procedures and training material, including e-learning solutions. Experience in an ICT training environment within the corporate/public sector, including conducting training analysis. Designing, developing and maintaining training material. Present courses. Quality review training materials and other documentation. Demonstrated project management competency. Experience in system testing in an application training environment.