Job Openings at Standard Bank Group

Job Description

• To efficiently conduct periodic client reviews for Personal and Private Banking (PPB), implementing necessary changes in alignment with regulatory standards. This role ensures that the review process is completed accurately, professionally, and within the required timeframes.

Qualifications

• Matric, Diploma/Degree
• National Diploma in Banking (NQF6 FAIS recognised qualification) (Advantage)

Experience Required

• 1 to 5 years Banking experience and Know Your Customer 
• 1-5 years experience in the branch network and interface between frontline service, responsive sales and support functions.
• Working knowledge of transaction processes relevant to products and services offered to customers. A working knowledge of the bank’s operating systems and controls.
• Access the relevant systems for the list of periodic reviews and Assess files and request additional documentation and information where required to complete the KYC due diligence according to the internal Compliance Frameworks and other relevant regulatory standards.
• Capture and update information on our systems and check changes and updates to ensure compliance and minimize risk exposure.
• Review other analysts work as required and Ensure accurate capturing of stats.
• Communicate with internal and external customers to attend to KYC queries, telephone calls, obtain outstanding documents and resolve any other KYC queries to ensure all customer queries are resolved within SLA.
• Monitor and follow up on outstanding queries

Additional Information

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Business Administration Skills
• Compliance
• Query Resolution
• Risk Management
• Verbal Communication

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Job Description

• To lead and manage the Enterprise Direct capability in a Province; to deliver the Provincial Enterprise Direct capability value proposition for Enterprise Direct. To support the Head, Enterprise Direct to drive and deliver a value adding sales and service solutions directed by the Enterprise Direct value proposition, that will grow the customer base. To ensure the day-to-day Enterprise Direct operations managed through effective coordination between all value chain functions.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Generic Management

Experience Required

• Enterprise Direct Propositions
• Business & Commercial Banking
• 8-10 years
• Proven successful sales track record in the financial services industry. Advanced product knowledge including specialized products and financial structures. Advanced experience and knowledge in Credit and Compliance matters. Negotiating skills and conflict handling. Significant people management experience, leading teams and motivating people.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Directing People
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Inviting Feedback
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Resolving Conflict
• Taking Action
• Team Working
• Thinking Positively
• Understanding People

Technical Competencies:

• Financial Accounting
• Financial Acumen
• Financial Analysis
• Financial Planning
• Planning, Forecasting and Budgeting
• Risk Awareness
• Risk Identification

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Job Description

• To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank's rewards programme. Mainly driven via campaigns execution and reactive response to client demands.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• 3–4 years’ banking experience within Personal and Private Banking, with exposure to Prestige / Affluent client segments.
• FAIS-aligned experience – must meet Fit and Proper requirements, able to operate without supervision for intermediary services and under supervision for advice.
• Branch and client servicing exposure – practical experience in a physical, virtual, or voice branch environment, with strong knowledge of bank processes, policies, and products.
• Sales and credit delivery – proven ability to submit credit applications, entrench transactional and lending products, execute campaigns, and drive portfolio contribution growth.

Additional Information

Behavioral Competencies

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

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Job Description

• To proactively promote a deep relationship-based offering, related initiatives, and activities aimed at creating value for both the client and the bank by optimizing the client experience, fostering deep relationships, and driving profitability.

Key Responsibilities:

• Build and maintain strong, long-term relationships with high-net-worth individuals by understanding their financial needs, ensuring proper client segmentation, and driving retention through proactive engagement.
• Optimize client experience by managing portfolios, advising on lending products, driving digital banking adoption, resolving complaints effectively, and ensuring compliance with regulatory and risk management policies.
• Drive profitability by analyzing client financial behaviors, identifying revenue opportunities, strengthening relationships through proactive engagements, collaborating with internal specialists and credit teams, and ensuring seamless service delivery.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• 3+ years of experience in Personal and Private Banking, specializing in Affluent Clients.
• Proven sales performance in branch banking, covering key areas such as universal banking, BDC/Forex operations, credit management, and client servicing.
• Strong understanding of financial markets and wealth management strategies.

Additional Information

Behavioural Competencies:

• Articulating Information & Providing Insights
• Establishing Rapport & Convincing People
• Developing Expertise
• Examining Information & Interpreting Data
• Interacting with People & Team Working
• Meeting Timescales

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

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Job Description

• Manage and optimise the end-to-end customer experience by overseeing, analysing and improving client interactions across all touchpoints. The role focuses on building a culture of service excellence, strengthening customer loyalty and ensuring consistently exceptional experiences. Success in this role requires strong networking and relationship building abilities, advanced data analysis capability and the confidence to deliver insights and recommendations through clear and compelling presentations.

Key Responsibilities

• Oversee and optimise all customer interactions to elevate service quality, strengthen stakeholder relationships and build long-term client loyalty.
• Maximise customer satisfaction through targeted experience enhancements, proactive issue resolution and strong presentation of insights to influence decision making.
• Develop and implement data-driven customer engagement strategies informed by behavioural trends, customer feedback and detailed analysis.
• Strengthen organisational capability by embedding service standards, supporting teams through coaching and building strong working relationships across functional areas.
• Manage continuous improvement efforts by leveraging CRM platforms, digital tools, quality frameworks and data insights to uplift service performance and client outcomes.

Qualifications

• First Degree in Communication or Marketing required
• Postgraduate Degree in Marketing or Legal preferred

Experience

• 8 to 10 years in customer experience, service design or client engagement roles with proven managerial and operational experience
• Demonstrated experience in data analysis, stakeholder engagement, presenting findings and influencing business decisions
• Strong background in interpreting customer insights and partnering across functions to deliver service improvements

Additional Information

Behavioural Competencies:

• Developing Strategies and Making Decisions
• Embracing Change and Taking Action
• Empowering Individuals and Team Working
• Establishing Rapport and Interacting with People
• Understanding People and Valuing Individuals
• Interpreting Data and Resolving Conflict

Technical Competencies:

• Client journey mapping and persona development
• CRM and CLM platforms (including Salesforce)
• Data analysis and insight-based decision making
• Strong presentation design and delivery skills
• Product and services knowledge across multiple business areas
• Coaching and people development
• Effective communication and stakeholder management

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Job Description

• Design, develop, test, debug, and maintain software applications within defined development environments. Adhere to established software engineering standards and utilise approved tools to deliver robust, well-structured solutions. Operate within a disciplined software development framework to ensure consistency, quality, and alignment with organizational objectives.

Qualifications

• First Degree in Information Studies or Information Technology with MuleSoft certification being an advantage
• 5+ years working as a Software Engineer, Integration Engineer, or API Developer with minimum 5 years Java experience. MuleSoft and Salesforce experience will be advantageous
• Proven feature team collaboration
• Experience in troubleshooting complex integrations and performance optimization

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Developing Expertise
• Embracing Change
• Examining Information
• Team Working

Technical Competencies:

• Agile Engineering
• API Engineering
• Automation
• Cloud Computing
• Continuous Delivery (CD)
• Continuous Integration (CI)
• System Integration