Job Openings at Varian Medical Systems

Job description

The Field Service Representative is the primary contact for Varian Medical Systems customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times.

Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales and other technical support.

This role requires willingness to travel extensively and prepared to work normal and non-normal hours as required

Major responsibilities:

• Troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
• Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

Experience and skills:

• Associates degree, technical /vocational training with electronics and 5 years + of related experience
• Sound knowledge of and sound professional technical experience with micro-computers/PC based systems.
• Sound computer usage and debugging skills.
• Ability to identify and repair complex software and delivery system network problems.
• Identify and resolve imaging system defects.
• Highly proficient at diagnosing and solving complex mechanical problems
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

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Job description

The Field Service Representative is the primary contact for Varian Medical Systems customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times.

Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales and other technical support.

This role requires willingness to travel extensively and prepared to work normal and non-normal hours as required

Major responsibilities:

• Troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
• Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

Experience and skills:

• Associates degree, technical /vocational training with electronics and 5 years + of related experience
• Sound knowledge of and sound professional technical experience with micro-computers/PC based systems.
• Sound computer usage and debugging skills.
• Ability to identify and repair complex software and delivery system network problems.
• Identify and resolve imaging system defects.
• Highly proficient at diagnosing and solving complex mechanical problems
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.