Job Opportunities at Absa Group Limited (Absa)

Job Summary

• To provide specialist advice and support within the change business enablement function and creation of information to inform decision making. This would include the programme/project administrative services within Change PMO, ensuring compliance to related methodologies by monitoring and reporting on project governance, control, allocation of resources and programme/project status as well as supporting the effective operation of the PMO.

Job Description

The role will involved management of the following:

• Portfolio Management: Monitors the progression of portfolio activities at a PMO level and within programmes/projects and ensure that the strategic objectives of the business are met
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production within expected timelines.
• Stakeholder management: Ensure that stakeholders are identified and engaged for all activities that the PMO engages in.
• Business Management: To provide specialist advice and support in assisting to manage and deliver on business initiatives |
• Ensure that timelines are met: Manage teams in such a way that deadlines are met
• Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders
• Managing Others: Take responsibility for the effective management of others

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:

• Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities
• Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
• Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management
• Proactive planning, solutioning, customer acquisitions management and relationship management
• Educate customers on Absa’s value proposition and digital adoption in area.
• Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities
• Actively contribute to Regional Performance through participation in regional (across BU’s) through regional activities/partnerships against defined outcomes based objectives.

Job Description

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
• Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
• Maintain and build existing customer portfolio of designated area/branch through proactive cross-selling activities
• Proactively plan for new sales acquisitions, and drive cross-sales to deliver on end-to-end fulfilment on sales and service targets
• Work across RBB BU’s (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
• Proactively identify cross sell opportunities of customer portfolios within respective branches/area and  execute on customer engagement plan
• Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
• Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery  
• Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
• As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
• Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
• Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
• Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
• Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework

Customer and Stakeholder Management

• Apply high quality of after-sales care and relationship management to all new and existing RBB customers, within portfolio/area
• Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
• Diligently apply sales and service standard principles in execution of business objectives
• Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology 
• Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
• Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
• Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes

Colleague

• Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
• Act as backup for other team members, as part of business contingency plan.
• Monitor Individual Sales Performance and support peers towards attainment of Team performance 
• Identify process efficiencies and share best practices within the Sales team 
• Proactively network & research to stay current on key areas of expertise 
• Live the Absa Values and support colleague  engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure the mitigation of all related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
• Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures. 
• Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation

Education

• National Diplomas and Advanced Certificates: Banking (Required)

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Job Summary

• Seasoned Risk Specialist to be accountable to the IBD COO and responsible for implementing and embedding the Risk, Governance and Control Framework and related policies to ensure the effective management, review and reporting of all risk items across Pan Africa for the Investment Banking Division. The key purpose of this role is to provide leadership, improve, implement, develop and monitor robust processes and controls across IBD and ensure alignment with continental regulators and existing Absa policies, standards and procedures. Furthermore, it is to ensure that the risk profile and performance is effectively managed in an integrated manner across businesses in and outside of South Africa.
• This role is suited to degreed individual with a min of 10 years’ experience in an Operational Risk/ Audit/ Governance role in an Investment Bank. Deep knowledge of Investment Banking Risk, Supervision, Conduct and Governance frameworks essential

Job Description

Accountability: Strategic and Change Agenda

• In conjunction with the IBD Manco team, participate in defining the Change agenda with specific focus to the risk appetite of IBD
• To assist and ensure that the risk profile of IBD is in line with the broader Change agenda; and
• On an annual basis, identify key strategic drivers for the Business Unit's risk function to support with strategic components.
• Review the overall Business Unit Risk Appetite and risk strategy and provide necessary guidance and recommendations.

Accountability: Manage Risk Activities

• To lead the implementation and embedment of the various Risk Frameworks and Target Operating Models (eg. Operational, Conduct, etc) and manage the risk and related Governance and Reporting activities within The Business Unit and, in so doing. provide support to the Executives to ensure resolution, remediation and closure of any risk items;
• Be responsible for ad hoc risk and control remediation support to the offices of the Business Unit Head across SA & ARO;
• Assist Desk Heads in meeting their supervisory & risk management accountabilities;
• Assist to realign business' risk resolution activities as and when required;
• Provide proactive and reactive overall support to Business Unit in terms of Assurance requirements and directives;
• Provide the Business Unit Risk team oversight, technical advice and support on cross functional and high priority risk programmes and initiatives; and
• Close the gap between risk management practices, business operational practices and knowledge by ensuring through defining the appropriate cross functional business tool kits, guides, awareness programmes, targeted presentations and supporting strategies..
• Ensure the management and oversight of assurance findings and control issues identified in the Business Unit are appropriately addressed and that remedial actions are embedded into day to day operational risk frameworks and practices;
• Responsible for the design and implementation of updated risk management standards, processes and procedures with support of Business Executive Management;
• Design the Business Unit Governance Framework and Control RemediationImplement measures and tools to enhance the predictive assessments in meeting assurance commitments.

Accountability: Stakeholder and relationship management

• Develop and maintain relationships with relevant stakeholders e.g. Audit , TM, TA, Trading, Compliance, COO & Desk Heads to understand their continuous requirements and gather feedback from meeting sessions to improve or maintain their expectations

Accountability: Performance Monitoring and Reporting

• Represent the Business Unit in terms of the CIB risk reporting governance and management information requirements by coordinating standardised submissions between the different stakeholders, verifying the accuracy of data, integrating the information into a presentable report and ensuring appropriate approvals and escalations:
• Implement appropriate tracking sheets and frameworks to track cross functional risk metrics and action plans;
• Co-ordinate an overall control remediation indicator dashboard (Scorecard containing key control measures):
• Host regular scorecard alignment sessions at MANCO to ensure transparency, prioritisation and remediation planning:
• Ensure actionable MI is delivered on a regular and timely basis; and
• Define and implement robust processes to ensure transparency and accuracy reporting.

Accountability: IBD Control Environment

• Develop and implement the overall control environment to manage operational and conduct risk events and compliance to regulations ensuring that the team meets its obligations in managing the framework aligned to all 3 lines of defense.
• Implement and embed applicable business unit standards within the IBD environment.
• Create strategic assurance alliances with key independent parties such as Credit Risk, Operational Risk, Compliance, - Fraud Risk, Group Internal Audit, CIB Business Enablament and other functional teams to ensure CIB processes are robust.
• Execution of and directly influence the business/key stakeholders so ensuring appropriate action is taken where necessary.
• Undertake ad hoc project management assignments on an as needed basis, such as ones related to risk and control enhancements

Accountability: Strategy Formulation and Execution

• Ensuring an integrated and effective risk management framework that is implemented and embedded in all presence countries.
• Accountable for implementing efficient and effective governance of significant risks and related opportunities.
• Align and collaborate at a strategic level with all other risk activities delivered across SA & ARO.
• Country visits to influence adoption and embedment of a coherent risk culture within first line.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)